Dexcom G5 mobile User Manual page 314

Precautions
Do not use Dexcom Share as the main source of CGM glucose trend information. Use
the Dexcom G5 Mobile Receiver as the main device to track sensor glucose information,
notifications and alarms.
At times, the patient will be unable to share data using Dexcom Share, and the Follower
might miss helping the patient in the event of low or high blood glucose values. Do not rely
solely on the Follower to alert the patient of low or high glucose events or other important
information. At times, the Follower may not receive data, and the patient will not be notified
of this fact.
When using Dexcom Share, make sure Share is turned "On." If not, the patient will be unable
to share data, and the Follower might miss helping the patient in the event of low or high
blood glucose values. If the patient's smart device does not have a connection or loses the
connection, the patient will be unable to share data, and the Follower might miss helping the
patient in the event of low or high blood glucose values.
Do not use Dexcom Share unless both the patient's and Follower's smart devices have active
Internet connections in order to share data. If either the patient or the Follower does not
have a connection, loses their connection, turns off the connection ("Airplane Mode") or if
the smart device is in Do Not Disturb mode, the patient will be unable to share data and the
Follower might miss helping the patient in the event of low or high blood glucose values. To
check this, make sure that the Follower's smart device can receive text messages. Follow
notifications and text messages work by a similar process.
Make sure the patient's and Follower's smart devices have charged batteries or are
connected to electrical outlets. If the smart device shuts down due to low battery, the patient
will be unable to share data, and the Follower might miss helping the patient in the event of
low or high blood glucose values.
If the patient's smart device is powered off or restarted, make sure the Dexcom G5 Mobile
App is reopened after the smart device is turned back on in order to resume sharing. If the
G5 Mobile App is not reopened, the patient will be unable to share data, and the Follower
might miss helping the patient in the event of low or high blood glucose values.
Do not turn off sounds in the Follower's smart device at any time that he or she wants Follow
notifications to be heard. The smart device settings override the Dexcom Follow App, and all
notifications will be silent even if the Follower has selected a Dexcom Follow App notification
sound. If the smart device has a vibrate feature and vibrate is On, the Dexcom Follow App
notifications will only vibrate.
Dexcom G5 Mobile System User Guide
Sharing Is Caring 312