Fax Error Codes - Ricoh D069 Field Service Manual

6. Appendix: Fax Troubleshooting
Guide (Only For D068/D069)

Fax Error Codes

• This section is used only for F/SPF models (D068/D069).
• If an error code occurs, retry the communication. If the same problem occurs, try to fix the problem
as suggested below. Note that some error codes appear only in the error code display and on the
service report.
Code Meaning
DIS/NSF not detected within
0-00
40 s of Start being pressed
0-01 DCN received unexpectedly
Incompatible modem at the
0-03
other end
CFR or FTT not received after
0-04
modem training
Suggested Cause/Action
• Check the line connection.
• The machine at the other end may be incompatible.
• Replace the NCU or FCU.
• Check for DIS/NSF with an oscilloscope.
• If the rx signal is weak, there may be a bad line.
• The other party is out of paper or has a jammed printer.
• The other party pressed Stop during communication.
The other terminal is incompatible.
• Check the line connection.
• Try changing the tx level and/or cable equalizer
settings.
• Replace the FCU.
• The other terminal may be faulty; try sending to another
machine.
• If the rx signal is weak or defective, there may be a
bad line.
Cross reference
Tx level - NCU Parameter 01 (PSTN)
Cable equalizer - G3 Switch 07 (PSTN)
Dedicated Tx parameters in Service Program Mode
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