Cannot Receive By Voip Gateway; Ip-Fax Reception - Ricoh D069 Field Service Manual

6. Appendix: Fax Troubleshooting Guide (Only For D068/D069)

IP-Fax Reception

Cannot receive by IP Address/Host name.
Check Point
1 LAN cable connected?
2 Firewall/NAT is installed?
3 IP address of local fax registered?
Port number specified at remote sender fax (if
4
required)?
5 Specified port number correct (if required)?
6
DNS server registered when host name
6
specified on sender side?
7 Network bandwidth too narrow?
8 Remote fax cancelled transmission?

Cannot receive by VoIP Gateway.

Check Point
1 LAN cable connected?
2 Firewall/NAT is installed?
232
Action
Check the LAN cable connection.
Cannot breach the firewall. Send by using another
method (Fax, Internet Fax)
Register the IP address.
Request the sender to specify the port number.
Request the sender to check the port number.
Contact the network administrator.
• The sender machine displays this error code
if the sender fax is a Ricoh model.
Request the system administrator to increase the
bandwidth.
Lower the start modem reception baud rate on the
receiving side.
IPFAX SW06
Check whether the remote fax cancelled the
transmission.
Action
Check the LAN cable connection.
Cannot breach the firewall. Request the remote
fax to send by using another method (Fax, Internet
Fax)