Ricoh D072 Service Manual
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Ricoh D072 Service Manual

Ricoh D072 Service Manual

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Table of Contents

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D067/D068/D069/D072
SERVICE MANUAL
004356MIU

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Summary of Contents for Ricoh D072

  • Page 1 D067/D068/D069/D072 SERVICE MANUAL 004356MIU...
  • Page 5 D067/D068/D069/D072 SERVICE MANUAL 004356MIU...
  • Page 7 It is the reader's responsibility when discussing the information contained within this document to maintain a level of confidentiality that is in the best interest of Ricoh Americas Corporation and its member companies. NO PART OF THIS DOCUMENT MAY BE REPRODUCED IN ANY FASHION AND DISTRIBUTED WITHOUT THE PRIOR PERMISSION OF RICOH AMERICAS CORPORATION.
  • Page 9 Ricoh Technical Training Program. Untrained uncertified users utilizing information contained in this service manual to repair or modify Ricoh equipment risk personal injury, damage to property or loss of warranty protection. Ricoh Americas Corporation...
  • Page 11 MP 171F LD 117F Aficio MP 171F 917F D069 MP 171SPF LD 117SPF Aficio MP 171SPF 917SPF D072 MP 171 LD 117 Aficio MP 171 * D067 Ricoh Latin America Only DOCUMENTATION HISTORY REV. NO. DATE COMMENTS 03/2009 Original Printing...

  • Page 13: Table Of Contents

    PRODUCT INFORMATION 1. PRODUCT INFORMATION............1-1 1.1 SPECIFICATIONS ..................1-1 1.2 MACHINE CONFIGURATION ..............1-2 1.2.1 MAINFRAME (BASIC: D067/D072) ..........1-2 1.2.2 MAINFRAME (F/SPF: D068/D069)........... 1-3 1.2.3 SYSTEM COMPONENTS (FOR D068/D069)........1-4 1.3 OVERVIEW....................1-6 1.3.1 COMPONENT LAYOUT ..............1-6 Mainframe ....................
  • Page 14 2.2.4 POWER REQUIREMENTS............... 2-4 2.3 COPIER ..................... 2-5 2.3.1 ACCESSORY CHECK ..............2-5 Basic Model (D067/D072) ..............2-5 Fax Model (D068)/ Printer/Scanner and Fax Model (D069) ....2-5 Installation Procedure................2-6 For D068/D069: Interface settings............2-11 For D068/D069: Copier settings ............2-11 For D068/D069: Fax Settings .............
  • Page 15 Installation Procedure................. 2-61 Recovery from a Device Problem............2-62 Restoring the Encryption key.............. 2-62 Clearing the NVRAM ................2-63 PREVENTIVE MAINTENANCE 3. PREVENTIVE MAINTENANCE ........... 3-1 3.1 MAINTENANCE TABLES ................3-1 3.2 HOW TO CLEAR THE PM COUNTER ............3-2 D067/D068/D069/D072...
  • Page 16 4.5.5 THERMOSWITCHES AND THERMISTOR ........4-19 4.5.6 PRESSURE ROLLER ..............4-20 4.5.7 CHECKING THE NIP BAND ............4-21 4.6 PCU AND QUENCHING LAMP ............... 4-22 4.6.1 PCU ....................4-23 4.6.2 QUENCHING LAMP ............... 4-24 4.7 EXHAUST FAN AND MAIN MOTOR ............4-25 D067/D068/D069/D072...
  • Page 17 4.11.5 TONER SUPPLY CLUTCH ............4-48 4.11.6 FCU (FOR D068/D069) .............. 4-49 Lithium Batteries................. 4-49 Procedure................... 4-49 4.12 LASER UNIT ..................4-51 4.12.1 LOCATION OF THE CAUTION DECAL ........4-51 4.12.2 LASER UNIT ................4-52 4.12.3 LD UNIT AND POLYGON MIRROR MOTOR......4-53 D067/D068/D069/D072...
  • Page 18 5.1 SERVICE CALL CONDITIONS ..............5-1 5.2 ELECTRICAL COMPONENT DEFECTS ........... 5-2 5.3 CARD SAVE FUNCTION................5-3 5.3.1 OVERVIEW..................5-3 Card Save: ................... 5-3 5.3.2 PROCEDURE ................... 5-4 Error Messages ..................5-5 5.4 FAX TROUBLESHOOTING GUIDE (ONLY FOR D068/D069) ....5-6 D067/D068/D069/D072...
  • Page 19 Serial Number and NVRAM..............6-17 6.2.6 SMC PRINT (SP5-990) ..............6-17 6.2.7 ID SENSOR ERROR ANALYSIS (SP2-221)........6-18 6.3 USING SP MODE (BASIC: D067/D072) ..........6-19 6.3.1 NVRAM DATA UPLOAD/DOWNLOAD (SP5-824/825) ....6-19 Overview .................... 6-19 NVRAM Upload (SP5-824-001)............6-19...
  • Page 20 M018/M019 SERVICE MANUAL APPENDICES SEE M018/M019 SERVICE MANUAL APPENDICES SECTION FOR DETAILED TABLE OF CONTENTS PAPER TRAY UNIT (B421) SEE SECTION B421 FOR DETAILED TABLE OF CONTENTS ARDF DF1000 (B872) SEE SECTION B872 FOR DETAILED TABLE OF CONTENTS D067/D068/D069/D072 viii...

  • Page 22: Product Information

    PRODUCT INFORMATION APPENDIX: SPECIFICATIONS ARDF DF1000 (B872) INSTALLATION APPENDIX: PREVENTIVE MAINTENANCE PAPER TRAY UNIT (B421) PREVENTIVE MAINTENANCE APPENDIX: SERVICE CALL CONDITIONS REPLACEMENT AND ADJUSTMENT APPENDIX: ELECTRICAL COMPONENT DEFECTS TROUBLESHOOTING APPENDIX: SP MODE TABLES SYSTEM MAINTENANCE REFERENCE APPENDIX: FAX TROUBLESHOOTING GUIDE APPENDIX: FAX SERVICE PROGRAM...
  • Page 24 Read This First Important Safety Notices Prevention of Physical Injury Be sure that the power cord is unplugged before disassembling or assembling parts of the copier or peripherals. The wall outlet should be near the copier and easily accessible. Note that electrical voltage is supplied to some components of the copier and the paper tray unit even while the main power switch is off.
  • Page 25 Lithium Batteries Incorrect replacement of lithium battery(s) on the FCU, controller board and memory board unit may pose risk of explosion. Replace only with the same type or with an equivalent type recommended by the manufacturer. Discard used batteries in accordance with the manufacturer's instructions.
  • Page 26 WARNING FOR LASER UNIT Turn off the main switch before attempting any of the procedures in the Laser Unit section. Laser beams can seriously damage your eyes. CAUTION MARKING: Symbols and Abbreviations This manual uses several symbols and abbreviations. The meaning of those symbols and abbreviations is as follows: See or Refer to Clip ring...
  • Page 27 Cautions, Notes, etc. The following headings provide special information: Failure to obey warning information could result in serious injury or death. Obey these guidelines to ensure safe operation and prevent minor injuries. This information provides tips and advice about how to best service the machine.

  • Page 29: Product Information

    PRODUCT INFORMATION...

  • Page 31: Specifications

    Specifications 1. PRODUCT INFORMATION 1.1 SPECIFICATIONS See "Appendices" for the following information: General Specifications Supported Paper Sizes D067/D068/D069/D072...

  • Page 32: Machine Configuration

    Machine Configuration 1.2 MACHINE CONFIGURATION 1.2.1 MAINFRAME (BASIC: D067/D072) Standard Component Machine Code Remarks Copier [A] D067/D072 Optional Components Machine Code Remarks 500-Sheet Paper Feed Unit [B] B421 Two can be used. Standard/Optional Component Machine Code Remarks Standard for D072...

  • Page 33: Mainframe (F/Spf: D068/D069)

    1.2.2 MAINFRAME (F/SPF: D068/D069) Standard Component Machine Code Remarks Copier [A] D068/D069 GW Controller Board [C] ARDF [D] B872 Fax Unit [E] Optional Components Machine Code Remarks 500-sheet Paper Feed Unit [B] B421 Two can be used. Handset [F] B433 NA only D067/D068/D069/D072...

  • Page 34: System Components (For D068/D069)

    Controller Box Standard USB2.0/SD Slot D467 Option only for D069 SD card for the Printer/Scanner Unit Printer/Scanner unit D468 Standard only for D069 HDD Encryption Unit D377 PostScript 3 D468 One from the three Data Overwrite D362 Security Unit D067/D068/D069/D072...
  • Page 35 Machine Configuration VM Card D467 IEEE 1284 B679 Wireless LAN M344 One from the three Gigabit Ethernet G874 Board RAM DIMM G332 Distributed with the printer/scanner unit D362 [G] - D067/D068/D069/D072...

  • Page 36: Overview

    21. Registration Roller 3. CCD (on SBU) 22. Registration Sensor 4. Lens Block 23. Bypass Tray 5. 2nd Scanner 24. Bypass Paper Feed Roller 6. 2nd Mirror 25. Bypass Paper End Sensor 7. 3rd Mirror 26. Bypass Friction Pad D067/D068/D069/D072...
  • Page 37 14. Pressure Roller 33. Polygon Mirror Motor 15. Cleaning Blade 34. Laser Unit 16. OPC Drum 35. Toner Supply Bottle (or THM) 17. Discharge Plate 36. Toner Collection Coil 18. Transfer Roller 37. Scanner HP Sensor 19. Development Roller D067/D068/D069/D072...

  • Page 38: Ardf

    ARDF 1. Separation Roller 7. Exit Roller 2. Paper Feed Roller 8. Exit Sensor 3. Pick-up Roller 9. Registration Sensor 4. Original Set Sensor 10. Registration Roller 5. Inverter Roller 11. Inverter Sensor 6. Junction Gate 12. Transport Roller D067/D068/D069/D072...

  • Page 39: Electrical Components

    2. Exposure Lamp 12. Registration Sensor 3. Lamp Stabilizer Board 13. Paper End Sensor 4. Scanner HP Sensor 14. Toner Density Sensor 5. Platen Cover Sensor 15. Bypass Paper End Sensor 6. Scanner Motor 16. Right Door Safety Switch D067/D068/D069/D072...

  • Page 40: Electrical Components 2

    Electrical Components 2 1. Duplex Motor 7. Paper Feed Clutch 2. Exhaust Fan 8. Toner Supply Clutch 3. PSU 9. Bypass Feed Clutch 4. Controller Board (GW) 10. Registration Clutch 5. BICU 11. Fusing Solenoid 6. Main Motor D067/D068/D069/D072 1-10...

  • Page 41: Ardf

    ARDF 1. DF Feed Clutch 6. DF Feed Motor 2. Registration Sensor 7. Inverter Sensor 3. Exit Sensor 8. DF Drive Board 4. Left Cover Sensor 9. Junction Gate Solenoid 5. DF Transport Motor 10. Original Set Sensor 1-11 D067/D068/D069/D072...

  • Page 42: Paper Path

    3. Inverter Sensor (Document Feeder) 4. Original Set Sensor (Document Feeder) 5. Exit Sensor 6. Paper Path Sensor 7. Registration Sensor 8. By-pass Paper End Sensor 9. Paper Feed Sensor (Optional Tray) 10. Paper End Sensor (Optional Tray) 11. Paper End Sensor D067/D068/D069/D072 1-12...

  • Page 43: Drive Layout

    7. Bypass Feed Clutch (By-pass Tray) 2. Duplex motor 8. Registration Clutch 3. Exit Roller 9. Developer Driver Gear 4. Toner Bottle Clutch 10. Drum Drive Gear 5. Main Motor 11. One-way Gear (Duplex Unit) 6. Paper Feed Clutch 12. Fusing Drive Gear 1-13 D067/D068/D069/D072...

  • Page 44: Ardf

    8. DF Transport Motor 4. Inverter Roller 9. Exit Roller 5. DF Feed Clutch 10. Registration Roller DF Feed Motor: Drives the feed, separation, pick-up, and transport and inverter rollers. DF Transport Motor: Drives the registration and exit rollers. D067/D068/D069/D072 1-14...

  • Page 45: Guidance For Those Who Are Familiar With Predecessor Products

    1.4 GUIDANCE FOR THOSE WHO ARE FAMILIAR WITH PREDECESSOR PRODUCTS The D067/D068/D069/D072 range of machines is the successor model to the B262/B292/B284/B288 range of machines. If you have experience with the predecessor line, the following information may be of help when you read this manual.

  • Page 46: Installation

    INSTALLATION D067/D068/D069/D072...

  • Page 47: Installation Cautions

    Print out all messages stored in the memory, all user-programmed items, and a system parameter list. If there is a printer option on the machine, print out all data in the printer buffer. Turn off the main switch and disconnect the power cord, the telephone line, and the network cable. D067/D068/D069/D072...

  • Page 48: Installation Requirements

    Place the machine on a firm and level base. Do not install the machine where it may be subjected to strong vibration. 2.2.2 MACHINE LEVEL Front to back: Within 5 mm (0.2") of level Right to left: Within 5 mm (0.2") of level D067/D068/D069/D072...

  • Page 49: Minimum Operational Space Requirements

    Additional space is required to allow an operator to stand at the front of the machine. Actual minimum space requirement for left, rear, and right sides is 10mm (0.4") each, but note that this will not allow room for opening of the bypass tray, right door, platen cover, or ARDF unit. D067/D068/D069/D072...

  • Page 50: Power Requirements

    Be sure to ground the machine. Input voltage: North America: 110 – 120 V, 60 Hz, 8 A Europe: 220 – 240 V, 50/60 Hz, 4 A Image quality guaranteed at rated voltage ± 10%. Operation guaranteed at rated voltage ± 15%. D067/D068/D069/D072...

  • Page 51: Copier

    Copier 2.3 COPIER 2.3.1 ACCESSORY CHECK Basic Model (D067/D072) Description Q’ty NECR (-15, -27) EU Safety Sheet (-27) Paper Size Decal (-15, -27) Operating Instructions – Book: Fax (-15, -27) 1 set Operating Instructions – Book (-15, -27) 1 set Operating Instructions –...

  • Page 52: Installation Procedure

    EULA Sheet (-17, -27, -29) Caution Decal (-17, -27, -29) Installation Procedure Make sure that the copier remains unplugged during installation. Remove the all strips of tape. Remove the bag [A], SMC and A3 sheet of paper on the exposure glass. D067/D068/D069/D072...
  • Page 53 Remove the tags from the pins. Break each pin off the base [C]. Discard the pin part [D]. Set each base [C] back into its original hole, turning it 90° to lock it into place. (Be sure to do this for all three pins.) D067/D068/D069/D072...
  • Page 54 Do not forcefully turn the toner bottle on the holder. After you turn on the main power switch, the copier sets the bottle in place. 14. Push the bottle holder back into the machine. 15. Press the latch [K] down to lock the holder. D067/D068/D069/D072...
  • Page 55 20. Push the bottom plate down, and then load the paper. 21. Adjust the side fences. If you load paper shorter than A4, set the end fence in the correct position. 22. Push the tray back into the copier. D067/D068/D069/D072...
  • Page 56 The end of the ferrite core must be about 10 cm (4") from the end of the cable. 29. Plug in the machine and turn on the main power switch. 30. Select the language used in the operation panel as necessary ( > Language). D067/D068/D069/D072 2-10...

  • Page 57: For D068/D069: Interface Settings

    Settings" > "Set Date" or "Set Time"). 14. Turn the main switch off and on. 15. Check the operations. 16. Make a full size copy, and check if the side-to-side and leading edge registrations are correct. If they are not, adjust the registrations. 2-11 D067/D068/D069/D072...

  • Page 58: For D068/D069: Fax Settings

    Accessory Check Check that you have the components and accessories. Description Q’ty Handset Handset cradle Screws Handset manual The handset bracket is not included in the optional handset kit. The bracket is provided as an accessory of the copier. D067/D068/D069/D072 2-12...

  • Page 59: Installation Procedure

    Attach the handset bracket [A] ( x 2) Remove the label from the handset cradle [B]. Attach the cradle [B] to the handset bracket ( x 2). Attach the cradle to the bracket ( x 2) same as step 3. Reattach the label. 2-13 D067/D068/D069/D072...
  • Page 60 Copier The bracket is an accessory of the copier. Set the handset on the cradle. Connect the handset cable to the “TEL” jack and set the telephone cable [A] as shown above. D067/D068/D069/D072 2-14...

  • Page 61: Paper Tray Unit

    Paper Tray Unit 2.4 PAPER TRAY UNIT 2.4.1 ACCESSORY CHECK Confirm that you have these accessories. Description Q’ty 1. Paper-size decals 1 sheet 2. Installation Procedure (for service technicians) 3. Installation Procedure (for users) 2-15 D067/D068/D069/D072...

  • Page 62: Installation Procedure

    Set the machine on the paper tray unit. When installing a second paper tray unit, place on the first paper tray unit before placing the copier onto the pair of paper tray units D067/D068/D069/D072 2-16...
  • Page 63 "x 14" paper, remove the end fence and set it into the special compartment. Set the paper tray(s) back into the paper tray unit(s). Stick on the appropriate tray-number decal(s) and paper-size decal(s), at the locations indicated in the illustration. 2-17 D067/D068/D069/D072...

  • Page 64: Paper Tray Unit Heater

    Confirm that you have the accessories listed below. Description Q’ty 1. Grounding wire 2. Relay harness 3. Clamps 4. Ferrite core 5. Heater fastening screws 6. PTU fastening screws 7. Grounding screw 8. Decal for copier 9. Decal for paper tray unit 10. Tie wrap D067/D068/D069/D072 2-18...

  • Page 65: Installation Procedure

    Remove the paper trays from the copier and from the paper tray unit. Remove the ground screw [1] at the rear of the paper tray unit. Fasten the heater [2] and the supplied ground wire [3] to the paper tray unit ( x 3). 2-19 D067/D068/D069/D072...
  • Page 66 Set the copier on the paper tray unit. Screw the paper tray unit into place using three supplied PTU fastening screws. ×1). Open the front door and remove the copy tray [7] ( Close the front door. D067/D068/D069/D072 2-20...
  • Page 67 Open the right cover Remove the interface cover [8] ( x 1). Remove the rear cover [9] ( x 5). For D068/D069: Remove the upper left cover [10]. For D068/D069: Remove the controller box [11] ( x 1, x 6). 2-21 D067/D068/D069/D072...
  • Page 68 Pass the heater harness through the hole [15] at the rear of the copier. Pass relay harness [16] through the opening [17] (at the rear of the PSU) and through the other opening [15]. Connect the relay harness to the heater's harness [18]. D067/D068/D069/D072 2-22...
  • Page 69 19. Attach the clamps [24] to the PSU bracket. 20. Attach the heater harness though the clamps. 21. Position the harness so that the front clamp is between the two bindings [25] on the harness. 22. Fasten the clamps. 2-23 D067/D068/D069/D072...
  • Page 70 24. Arrange the excess harness length so that it sits beneath the FCU cover plate. 25. Attach the caution decals to the locations shown in the illustration. 26. Reassemble the copier. 27. Plug in the power cord, and check the operation. D067/D068/D069/D072 2-24...

  • Page 71: Ardf (B872)

    This procedure explains how to install the ARDF for the Basic model: D067. 2.6.1 ACCESSORY CHECK Description Q’ty 1. Stud Screw 2. Screw 3. Clamp 4. DF Exposure Glass with Mylar 5. Left Scale Guide -. Platen Sheet -. Installation Procedure 2-25 D067/D068/D069/D072...

  • Page 72: Installation Procedure

    Unplug the main machine's power cord before starting the following procedure. Unpack the ARDF and remove the packing tape from the bottom of the ARDF body. Open the right door [A]. Remove the interface cover [B] ( x 1) and rear cover [C] ( x 5). D067/D068/D069/D072 2-26...
  • Page 73 Do not hold the Mylar strip when installing the DF exposure glass. Make sure that there is no gap between the two Mylar strips and the scanner frame. If there is any gap between them, dust may fall into the scanner unit. 2-27 D067/D068/D069/D072...
  • Page 74 2 removed in step 4). Remove the two platen stays [I] and bracket ( x 1 each). The bracket is attached to the platen stay of the rear left side. Make sure to remove the bracket at this time. D067/D068/D069/D072 2-28...
  • Page 75 12. Connect two I/F cables [M] to CN109 and CN110 on the BICU, and secure the ground cable [N] ( x 1, x 2). Make sure that the I/F cable of ARDF is clamped between the two binds [O]. Reinstall the scanner left side cover removed in step 4. 2-29 D067/D068/D069/D072...
  • Page 76 15. Close the right door. 16. Open the ARDF. 17. Place platen sheet [Q] on the exposure glass. 18. Line up the rear left corner of the platen sheet flush against corner [R] on the exposure glass. 19. Close the ARDF. D067/D068/D069/D072 2-30...
  • Page 77 24. Make a full size copy. Then check to make sure the side-to-side and leading edge registrations are correct. If they are not, adjust the side-to-side and leading edge registration (refer to "DF Image Adjustment" in the section "Replacement and Adjustment"). 2-31 D067/D068/D069/D072...

  • Page 78: Usb 2.0/Sd Slot Type B

    This procedure explains how to install the USB 2.0/SD Slot for the SPF model (D069). 2.7.1 ACCESSORY CHECK Check the quantity and condition of the accessories against the following list. Description Q’ty USB2.0/SD Slot Ground Plate USB Cable Screw: M3 x 6 blue Screw: M3 x 8 Screw: Clamp Decal D067/D068/D069/D072 2-32...

  • Page 79: Installation Procedure

    USB 2.0/SD Slot Type B 2.7.2 INSTALLATION PROCEDURE Remove the USB connect cover [A]. Remove the interface cover [A]. Open the right door [A]. Rear cover [B] ( x 5) 2-33 D067/D068/D069/D072...
  • Page 80 USB 2.0/SD Slot Type B Remove the upper left cover [A] as shown above. Make three holes in the upper left cover with a screwdriver as shown above. Smooth the three holes in the upper left cover. Attach the ground plate [A]. D067/D068/D069/D072 2-34...
  • Page 81 Smooth the hole in the upper left cover. 10. Attach the upper left cover [A] to the mainframe. 11. Attach the rear cover. 12. Attach the cable clamp [A] to the upper left cover ( x 1) as shown above. 2-35 D067/D068/D069/D072...

  • Page 82: When Installing The Handset

    “1.” 17. Attach the decal [A] to the USB2.0/SD Slot as shown above. When Installing the Handset Do steps 1 to 8 in “installation procedure.” Make two holes the upper left cover with a screwdriver as shown above. D067/D068/D069/D072 2-36...
  • Page 83 Attach the cradle [B] to the handset bracket ( x 2) Set the handset on the handset bracket. Connect the handset cable to the “TEL” jack and set the telephone cable [A] as shown above. Do steps 13 to 17 in “installation procedure.” 2-37 D067/D068/D069/D072...

  • Page 84: Testing The Sd Card/Usb Slot

    Press [Store to Memory Device]. Press [OK]. Press the [Start] key. When writing is complete, a confirmation message appears. Press [Exit]. 10. Remove the memory device from the media slot. Do not remove the memory device while writing is in process. D067/D068/D069/D072 2-38...

  • Page 85: Optional Paper Tray Grip Handle

    The following procedure is for the paper tray for the main copier or optional paper tray unit. 2.8.1 ACCESSORIES Check the accessories and their quantities against the table below. Description Q’ty Grip Handle Screw (M3 x 10) Installation Procedure Remove the paper tray [A] from the main copier. 2-39 D067/D068/D069/D072...
  • Page 86 When attaching auxiliary handle (two screws attached from bottom), hold handle against front of paper drawer (as screws are tightened) to ensure there is the smallest gap between back of handle and front of paper drawer. Put the paper tray back into the machine. D067/D068/D069/D072 2-40...

  • Page 87: Printer/Scanner Unit

    Printer/Scanner Unit 2.9 PRINTER/SCANNER UNIT This procedure explains how to install the printer/Scanner unit for the basic models (D067/D072). 2.9.1 ACCESSORY CHECK Description Q’ty Screw M3 x 6 Controller Box Printer Panel: NA (-15) Printer Panel: EU (-27) Multi-function Panel...
  • Page 88 Printer/Scanner Unit D067/D068/D069/D072 2-42...

  • Page 89: Installation Procedure

    Remove the scanner upper left cover [E]. Cut the opening [F] on the rear cover. This opening is for the network interfaces and the SD card slot and the LAN cable. Do not cut the topmost opening [G]. 2-43 D067/D068/D069/D072...
  • Page 90 BICU. Install PostScript 3 as necessary. 10. Remove the front left cover [A] ( x 2). 11. Retain the screws and use them in the next step. 12. Install the multi-function panel [B] ( x 1, x 2). D067/D068/D069/D072 2-44...
  • Page 91 13. Remove the panel cover [A]. 14. Install the printer panel [B]. 15. For the North America model only: Attach the FCC decal [A] at the right-hand side of the USB connector on the controller 16. Reassemble the whole copier. 2-45 D067/D068/D069/D072...
  • Page 92 6) Select SP5-870-003 and execute initialization for @Remote. 7) Select SP5-907-001 and specify the "Plug & Play.” 8) Select SP5-870-001 and execute writing certification for `Remote. 9) Select SP5-302-002 and specify the time zone. 10) Select SP5-307-001, 003, and 004 and specify the daylight-saving-time settings. D067/D068/D069/D072 2-46...
  • Page 93 12) Start the UP mode. 13) Specify the date and time with "Set Date" or "Set Time" (User Tool" > "System Settings" > "Set Date" or "Set Time"). 22. Turn the main switch off and on. 23. Check the operations. 2-47 D067/D068/D069/D072...

  • Page 94: Controller Options

    SD card with SP5873. Slot [2] is used for options provided on SD cards and servicing. The VM card must be installed in Slot 2. D067/D068/D069/D072 2-48...

  • Page 95: Postscript3 Installation

    Turn on the main power switch. Print out the configuration page (User Tools/ Counter > Printer Features > List/ Test Print), and then check that this device is detected. Attach the "Adobe PostScript3" decal to the front cover of the machine. 2-49 D067/D068/D069/D072...

  • Page 96: Wireless Lan (Ieee 802.11A/G) Installation

    Remove the interface cover [A] ( x 2). Install the Wireless adaptor into I/F slot [B] ( x 2). Install the Wireless LAN card in the wireless adaptor. Attach the antenna cap to the wireless LAN card. Turn on the main power switch. D067/D068/D069/D072 2-50...

  • Page 97: Sp Mode Settings For Ieee 802.11A/G Wireless Lan

    WEP Key Select Used to select the WEP key (Default: 00). 5840 018 SSID Check Used to check the SSID. Used to display the maximum length of the string that 5840 020 WEP Mode can be used for the WEP Key entry. 2-51 D067/D068/D069/D072...

  • Page 98: Ieee 1284 Installation

    Install the IEEE 1284 board into I/F slot [B] ( x 2). Turn on the main power switch. Print out the configuration page (User Tools/Counter > Printer Features > List/Test Print), and then check that this device is detected. D067/D068/D069/D072 2-52...

  • Page 99: Vm Card Type L (D467)

    Check the accessories and their quantities against the table below.Accessories Description Q’ty VM SD Card Decal Installation Switch the machine off. Insert the SD card [A] into SD Slot 2 (lower). This SD card must be inserted into Slot 2, the lower slot. 2-53 D067/D068/D069/D072...

  • Page 100: Gigabit Ethernet

    [B] about 10cm from the end of the Ethernet interface cable. Connect the Ethernet interface cable to the Gigabit Ethernet port. Make sure that the machine can recognize this option (see ‘Check All Connections’ at the end of this section). D067/D068/D069/D072 2-54...

  • Page 101: Hdd Option (D467, Only For D067/D068)

    Controller Options 2.10.7 HDD OPTION (D467, ONLY FOR D067/D068) Component Check Description Q’ty HDD Unit Screw Keytop: Copy (Not used) Keytop: Document Server (Not used) Knob Screw (Not used) 2-55 D067/D068/D069/D072...

  • Page 102: Installation Procedure

    Controller box cover [A] ( x 13) Remove the screw [A] on the controller board. Install the HDD unit [B] in the controller board ( x 3). The screw [A] is used in this step. Reinstall the controller board in the machine. D067/D068/D069/D072 2-56...

  • Page 103: After Installing The Hdd

    Make sure that “Administrator Tools” is enabled (selected). [System Settings] – [Administrator Tools] – [Administrator Authentication Management] - [Available Settings] If this setting is disabled (not selected), tell the customer this setting must be enabled (selected) before you do the installation procedure. 2-57 D067/D068/D069/D072...

  • Page 104: Seal Check And Removal

    Postscript option and others are also installed in SD Card slot 1. You must do the "SD Card Appli Move" procedure first if you want to install the Data Overwrite Security unit. Turn off the main power switch if the machine is turned on. Disconnect the network cable if it is connected. D067/D068/D069/D072 2-58...
  • Page 105 Exit the SP mode and turn off the operation switch. Then turn off the main power switch. Turn on the machine power. 10. Go into the User Tools mode, and select System Settings> Administrator Tools> Auto Erase Memory Setting> On. 11. Exit the User Tools mode. 2-59 D067/D068/D069/D072...

  • Page 106: Hdd Encryption Unit (D377)

    Management"> "Available Settings" "Available Settings" is not displayed until Step 2 is done. If this setting is not selected, tell the customer that this setting must be selected before you can do the installation procedure. Seal Check and Removal D067/D068/D069/D072 2-60...

  • Page 107: Installation Procedure

    Turn on the main power switch, and then enter the SP mode. Select SP5878-002, and then press "Execute" on the LCD. Exit the SP mode after "Completed" is displayed on the LCD. Turn off the main power switch. Remove the SD card from slot 1. 2-61 D067/D068/D069/D072...

  • Page 108: Recovery From A Device Problem

    10. Turn on the main power switch, and the machine automatically restores the encryption key in the flash memory on the controller board. 11. Turn off the main power switch after the machine has returned to normal status. 12. Remove the SD card from slot 1. 13. Reinstall the HDD unit. D067/D068/D069/D072 2-62...

  • Page 109: Clearing The Nvram

    11. Remove the SD card from slot 1. 12. Turn on the main power switch. 13. Initialize the NVRAM (SP5801-001) and HDD unit (SP5832-001) with SP mode. 14. The user must enable the HDD encryption unit with a user tool. 2-63 D067/D068/D069/D072...

  • Page 110: Preventive Maintenance

    PREVENTIVE MAINTENANCE...

  • Page 111: Maintenance Tables

    Maintenance Tables 3. PREVENTIVE MAINTENANCE 3.1 MAINTENANCE TABLES See "Appendices" for the following information: PM tables D067/D068/D069/D072...

  • Page 112: How To Clear The Pm Counter

    Activate the SP mode. Select SP7-804-001. Press the EXECUTE key [A]. The message "Completed" is displayed when the program ends normally. An error message is displayed if the program ends abnormally. Press the Escape key [B] to end the program. D067/D068/D069/D072...

  • Page 113: Replacement & Adjustment

    REPLACEMENT & ADJUSTMENT...

  • Page 115: Precautions

    The cable is caught between hard objects such as brackets, screws, PCBs, and exterior covers. The cable is rubbed on a hard object such as brackets, screws, PCBs, and exterior covers. The cable is scratched with a hard object such as brackets, screws, PCBs, exterior covers, screwdrivers, and fingernails. D067/D068/D069/D072...

  • Page 116: Special Tools And Lubricants

    Optics Adjustment Tools (2 pcs/set) 1 set A2929500 Test Chart – S5S (10 pcs/set) 1 set VSSM9000 Digital Multimeter – Fluke 87 N8036701 Flash Memory Card (4MB) N8031000 Case for Flash Memory Card A2579300 Grease Barrierta – S552R 52039502 Silicon Grease 501 D067/D068/D069/D072...

  • Page 117: Exterior Covers And Operation Panel

    Exterior Covers and Operation Panel 4.3 EXTERIOR COVERS AND OPERATION PANEL 4.3.1 REAR COVER Open the right door [A]. Interface cover [B] ( x 1) Rear cover [C] ( x 5) D067/D068/D069/D072...

  • Page 118: Copy Tray

    There are several cables under the front end of the copy tray. To set these cables in place, gently pull these cables to the left-hand side (toward the PSU) and hold them there as you attach the copy tray. D067/D068/D069/D072...

  • Page 119: Scale Plate (D067 Only)

    Scale plate [A] ( x 2) 4.3.4 OPERATION PANEL AND UPPER COVERS Remove the ARDF. For D072: Remove the ARDF, if it has been installed. Rear cover ( "Rear Cover") Slide the upper left cover [A] to the rear. Rear scale [B] ( x 3) Slide the upper right cover [C] to the rear.

  • Page 120: Right Door

    Exterior Covers and Operation Panel Front right cover [F] 4.3.5 RIGHT DOOR Open the right door [A]. Release the strap [B]. Right door ( x 1) 4.3.6 BYPASS TRAY Press the stopper rails [A] inward. D067/D068/D069/D072...

  • Page 121: Platen Cover Sensor

    Exterior Covers and Operation Panel 4.3.7 PLATEN COVER SENSOR Rear cover ( "Rear Cover") Rear scale ( "Operation Panel and Upper Covers") Platen cover sensor [A] ( x 1, hook) D067/D068/D069/D072...

  • Page 122: Scanner Unit

    Make sure that the marking on the glass is at the rear left corner, and that the left edge of the glass is aligned flush against the support ridge [B] on the frame. Adjustment When replacing the white plate, perform the "Scan Auto Adjustment" ( SP4-428-001). D067/D068/D069/D072...

  • Page 123: Lens Block

    Release the cable from the four clamps [A]. Lens block [B] ( x 4, 1 flat cable) Do not loosen the paint-locked screws holding the lens unit in place. After installing a new lens block, carry out copy adjustments ( "Adjusting Copy Image Area"). D067/D068/D069/D072...

  • Page 124: Exposure Lamp, Lamp Stabilizer Board

    Slide the first scanner to a position where the lamp and scanner are clear of the metal lids. Disconnect the lamp connector [A]. Remove either or both of the following: Exposure lamp [B] ( x 1) Lamp stabilizer board [C] ( x 2, 1 flat cable) D067/D068/D069/D072 4-10...

  • Page 125: Scanner Motor

    Remove the right platen stay holder [A] ( x 3). Scanner motor [B] ( x 3, 1 spring, 3 screw holders, x 1) Reinstalling When reinstalling, fasten the screws loosely, set the spring in place, and tighten up the screws. 4-11 D067/D068/D069/D072...

  • Page 126: Scanner Hp Sensor

    "Rear Cover") Front left cover ( "Operation Panel and Upper Covers") Scale plate ( "Scale Plate") Scanner HP sensor [A] ( x 1, hook) Move the first scanner from the home position if you have difficulty removing the sensor. D067/D068/D069/D072 4-12...

  • Page 127: Scanner Alignment Adjustment

    Slide the 1st and 2nd scanners so that all four of the following are roughly aligned on both the front and back sides: The hole in the copier's lid The hole in the 1st scanner The right corner hole in the 2nd scanner The hole at the base of the scanner 4-13 D067/D068/D069/D072...
  • Page 128 Insert the two optics adjustment tools [A], and adjust the scanners as necessary so that the tools go through all four holes. Tighten the two screws that you loosened at step 2 above, so that the belts are firmly clamped into place. Remove the adjustment tools. D067/D068/D069/D072 4-14...

  • Page 129: Fusing

    Before handling the fusing unit, make sure that the unit is cool enough. The fusing unit can be very hot. Copy tray ( "Copy Tray") Open the right door. Connector cover [A] ( x 1) When reinstalling, attach the ground wire. Fusing unit [B] ( x 2, x 4) 4-15 D067/D068/D069/D072...

  • Page 130: Exit Sensor

    Fusing 4.5.2 EXIT SENSOR Fusing unit ( "Fusing Unit") Exit sensor [A] ( x 1) D067/D068/D069/D072 4-16...

  • Page 131: Hot Roller Stripper Pawls

    Support rollers [C] Hot roller stripper pawls [D] Remove the spacer [E] ( x 1) if you are removing the hot roller assembly ( "Hot Roller & Fusing Lamp"). 4-17 D067/D068/D069/D072...

  • Page 132: Hot Roller And Fusing Lamp

    When reassembling, check that the direction of the fusing lamp is correct. Hot roller [C] (2 C-rings, 1 spacer, 1 gear, 2 bushings, 1 cover [D]) Reassembling Be sure that: The fusing lamp is positioned correctly. The fusing lamp does not touch the internal part of the hot roller. D067/D068/D069/D072 4-18...

  • Page 133: Thermoswitches And Thermistor

    Make sure of the following: That the thermistor is in contact with the hot roller. That the hot roller turns smoothly. Do not recycle a thermoswitch that is already opened. Safety is not guaranteed if you do this. 4-19 D067/D068/D069/D072...

  • Page 134: Pressure Roller

    Fusing 4.5.6 PRESSURE ROLLER Separate the fusing unit into two sections ( "Hot Roller Stripper Pawls"). Fusing entrance guide [A] Two springs [B][C] Two pressure arms [D][E] Bushing [F] Pressure roller [G] D067/D068/D069/D072 4-20...

  • Page 135: Checking The Nip Band

    You see an opaque stripe on the OHP sheet. This is the trace of the nip band. The normal nip band is symmetrical on the OHP sheet. Both ends are slightly thicker than the center. There are no specifications or standards for the nip band of this copier. 4-21 D067/D068/D069/D072...

  • Page 136: Pcu And Quenching Lamp

    Keep PCUs in a cool, dry place. Do not expose the OPC to any corrosive gas such as ammonia. Do not shake a used PCU. Remaining toner and developer may spill out. Dispose of used PCUs in accordance with local regulations. D067/D068/D069/D072 4-22...

  • Page 137: Pcu

    After you turn on the main power switch, the copier automatically initializes the new PCU. When the copier is executing initialization, it is important that you: Do not turn off the main power switch. Do not open or remove exterior covers. 4-23 D067/D068/D069/D072...

  • Page 138: Quenching Lamp

    PCU and Quenching Lamp 4.6.2 QUENCHING LAMP PCU ( "PCU") Quenching lamp [A] ( x 1) D067/D068/D069/D072 4-24...

  • Page 139: Exhaust Fan And Main Motor

    4.7.1 EXHAUST FAN Rear cover ( "Rear Cover") Exhaust fan [A] ( x 2, x 1) Reassembling Make sure that the arrow [B] on the frame points to the rear side. The arrow indicates the direction of airflow. 4-25 D067/D068/D069/D072...

  • Page 140: Main Motor

    Ground plate [A] ( x 1) Main motor with the gear cover [B] ( x 1, x 7, x 2, 2 bushings) All gears [C] Main motor [D] ( x 4) Reassembling Attach the main motor before attaching the gears. D067/D068/D069/D072 4-26...

  • Page 141: Paper Feed

    Do not touch the surface of paper feed rollers. To avoid paper jams, correctly set the side and end fences in the paper tray. Paper tray Shaft [A] ( x 1) Remove either or both of the following: Paper feed roller [B] Friction pad [C] 4-27 D067/D068/D069/D072...

  • Page 142: Paper End Sensor

    Paper Feed 4.8.2 PAPER END SENSOR Paper tray Open the right door. PCU ( ”PCU") Paper end sensor [A] ( x 1) D067/D068/D069/D072 4-28...

  • Page 143: Registration Sensor

    Remove the paper guide (Clip x 1) if you have difficulty removing the registration sensor. Registration sensor feeler [B] Registration sensor [C] ( x 1) Disconnect the connector (BICU CN127 [D]) if you have difficulty removing the registration sensor. 4-29 D067/D068/D069/D072...

  • Page 144: Bypass Paper End Sensor

    Paper Feed 4.8.4 BYPASS PAPER END SENSOR Right door ( "Right Door") Sensor compartment [A] Bypass paper end sensor [B] ( x 1) D067/D068/D069/D072 4-30...

  • Page 145: Bypass Feed Roller

    Paper Feed 4.8.5 BYPASS FEED ROLLER Right door ( "Right Door") Turn the feed roller housing upside down [A] ( x 2). Feed roller shaft [B] (2 snap pawls [C], 1 spacer [D]) Bypass feed roller [E] 4-31 D067/D068/D069/D072...

  • Page 146: Bypass Feed Clutch And Friction Pad

    4.8.6 BYPASS FEED CLUTCH AND FRICTION PAD Rear cover ( "Rear Cover") Right door ( "Right Door") Disconnect the bypass feed clutch connector [A] (CN93). Bypass feed roller housing [B] ( x 2) Bypass feed clutch [C] ( x 1) Bypass friction pad [D] D067/D068/D069/D072 4-32...

  • Page 147: Paper Feed And Registration Clutches

    Paper tray High-voltage power supply board ( "High-Voltage Power Supply Board") Ground plate [A] ( x 1) Gear cover [B] ( x 1, x 7, x 2, 2 bushings) Do not remove the main motor from the gear cover. 4-33 D067/D068/D069/D072...
  • Page 148 Paper Feed Ground plate [C] ( x 1) Slowly push the clutch holder [D] and remove the registration clutch [E] ( x 1, Paper feed clutch [F] D067/D068/D069/D072 4-34...

  • Page 149: Image Transfer

    Do not scratch the transfer roller. The transfer roller is easily damaged. Right door ( "Right Door") Raise the levers [A],[B] at the ends of the image transfer roller. Release the image transfer roller [C]. Reassembling Make sure that the springs [D] are in the original positions. 4-35 D067/D068/D069/D072...

  • Page 150: Id Sensor And Duplex Roller

    "Right Door") Lower guide [A] Idle roller holders [B][C] Idle roller [D] Roller guide [E] Transfer unit [F] One-way gear [G] ( x 1) Duplex roller [H] ( x 1, 3 bushings) ID sensor [I] ( x 1) D067/D068/D069/D072 4-36...

  • Page 151: Discharge Plate

    Image Transfer 4.9.3 DISCHARGE PLATE Right door ( "Right Door") Discharge plate [A] 4-37 D067/D068/D069/D072...

  • Page 152: Bicu And Controller Board

    The component may be damaged if you try to remove it when it is not in the home position. For basic models (D067/D072): The table lists the components and necessary maintenance work...

  • Page 153: Bicu

    (SP5-824/825)" in the "System Service Mode" of the appendices of the this manual.) Procedure Rear cover ( "Rear Cover") Scanner upper left cover ( "Operation Panel and Upper Covers”) Bracket at the left-rear frame (basic models [D067/D072]: x 2) or controller box [A] (F/SPF models [D068/D069]: x 6, x 1) 4-39...
  • Page 154 NVRAM to the new board. After replacing the NVRAM, copy the saved data to the NVRAM. From an SD card to the NVRAM ( "NVRAM Data Upload/Download (SP5-824/825)" in the "System Service Mode" of the appendices of the this manual.) D067/D068/D069/D072 4-40...

  • Page 155: Controller Board (F/Spf Models: D068/D069)

    "Operation Panel and Upper Covers”) FCU ( "FCU") Remove the printer/scanner SD card. Remove I/F cover [A] (or I/F options if they have been installed) ( x 2). Remove the bracket [B] ( x 1). Remove the USB cap [C]. 4-41 D067/D068/D069/D072...
  • Page 156 BICU and Controller Board Remove the relay connector [A]. Remove the ground plate [B] ( x 1). 10. Remove the controller board with the rails [C] ( x 6). 11. Release the hooks, and then pull out the rails [A]. D067/D068/D069/D072 4-42...

  • Page 157: When Replacing The Nvram On The Controller Board

    (For details, refer to the "NVRAM Data Upload/Download [SP5-824/825]" in the "System Service Mode" of the appendices of the this manual) When Installing the Printer/Scanner Unit (D468) Refer to procedure “Controller Board (F/SPF models: D068/D069)” in this section, and carry out the steps (without step 3). 4-43 D067/D068/D069/D072...

  • Page 158: Other Replacements

    Other Replacements 4.11 OTHER REPLACEMENTS 4.11.1 DUPLEX MOTOR Rear cover ( "Rear Cover") Duplex motor [A] ( x 1, x 2) D067/D068/D069/D072 4-44...

  • Page 159: High-Voltage Power Supply Board

    Rear cover ( "Rear Cover") High-voltage power supply board [A] (all x 4) Remove the insulating sheet [B] if you are going to remove the contact-release solenoid ( "Contact-Release Solenoid") or the gear cover "Paper Feed and Registration Clutches"). 4-45 D067/D068/D069/D072...

  • Page 160: Psu

    Other Replacements 4.11.3 PSU Open the front door. Copy tray ( "Copy Tray") PSU assembly [A] ( x 4, x 8) PSU [B] ( x 4, x 6) D067/D068/D069/D072 4-46...

  • Page 161: Contact-Release Solenoid

    Other Replacements 4.11.4 CONTACT-RELEASE SOLENOID Rear cover ( "Rear Cover") High-voltage power supply board ( "High-Voltage Power Supply Board") Contact-release solenoid [A] (1 spring, x 1) 4-47 D067/D068/D069/D072...

  • Page 162: Toner Supply Clutch

    Coupler and spring [C] Lift the toner supply clutch [D] and remove it. When removing, note how the wire goes through a clamp, and also note where it passes through the rear of the machine. D067/D068/D069/D072 4-48...

  • Page 163: Fcu (For D068/D069)

    Replace only with the same type or with an equivalent type recommended by the manufacturer. Discard used batteries in accordance with the manufacturer’s instructions. Procedure Open the right door [A]. Rear cover [B] ( x 5). Scanner upper left cover [C] 4-49 D067/D068/D069/D072...
  • Page 164 Set the correct date and time with the User Tools: User Tools> System Settings> Timer Setting> Set Date/Time Do not turn off the battery switch (SW1). Do SP6-101 in the "Fax SP" to print the system parameters, and check the settings. D067/D068/D069/D072 4-50...

  • Page 165: Laser Unit

    Do not touch the screws on the LD board on the LD unit. Do not try to adjust any part of the LD unit. The LD unit is precision adjusted before shipment. Do not touch the polygon mirror, shield glass, or lenses with your bare hands. 4.12.1 LOCATION OF THE CAUTION DECAL 4-51 D067/D068/D069/D072...

  • Page 166: Laser Unit

    Laser Unit 4.12.2 LASER UNIT PSU assembly ( "PSU") Toner bottle holder Laser unit [A] ( x 3, x 2) Reassembling Make sure that the cable [B] passes under the unit. D067/D068/D069/D072 4-52...

  • Page 167: Ld Unit And Polygon Mirror Motor

    LD unit [B] ( x 2) Polygon mirror motor [C] ( x 4) Reassembling Check that the polygon mirror and toroidal lens are clean. Dust or other foreign substances may interfere with the operation of the LD unit. 4-53 D067/D068/D069/D072...

  • Page 168: Ardf

    4.13 ARDF 4.13.1 ARDF Rear cover ( "Rear Cover") Remove the DF interface cables [A] ( x 2, hook x 2). Remove the ground cable [B] ( x 1). Remove the stud screw [C]. Remove the ARDF [D]. D067/D068/D069/D072 4-54...

  • Page 169: Ardf

    ARDF 4.13.2 DF REAR COVER Open the ARDF [A]. Release the three hooks Open the DF left cover [B]. Open the original tray [C]. DF rear cover [D] ( x 1, hook x 4) 4-55 D067/D068/D069/D072...

  • Page 170: Original Feed Unit

    Open the DF left cover. Original feed unit [A] ( x 1) 4.13.4 SEPARATION ROLLER Open the DF left cover. Original feed unit ( "Original Feed Unit") Separation roller cover [A] (hook x 2) Separation roller stopper [B] (hook) Separation roller [C] D067/D068/D069/D072 4-56...

  • Page 171: Df Drive Board

    Original feed unit ( "Original Feed Unit") DF feed clutch ( "DF Feed Clutch") Original feed-in guide plate [A] ( x 2). Original set sensor [B] ( x 1, hook) DF inverter sensor [C] ( x 1, hook) 4-57 D067/D068/D069/D072...

  • Page 172: Df Registration And Df Exit Sensor

    2, gear x 1, bushing x 2) Inverter upper guide plate [C] ( x 4, x 3, x 4) 10. Inverter lower guide plate [D] (hook x 2) 11. DF registration sensor [E] ( x 1, hook) D067/D068/D069/D072 4-58...

  • Page 173: Df Registration Sensor Reflector

    4.13.8 DF FEED MOTOR DF rear cover ( "DF Rear Cover") Inner cover [A] ( x 1) DF feed motor with bracket [B] ( x 2, x 4, x 3, timing belt) DF feed motor [C] ( x 2) 4-59 D067/D068/D069/D072...

  • Page 174: Df Transport Motor

    2, spring x 1, timing belt) DF transport motor [B] ( x 2) 4.13.10 DF FEED CLUTCH Open the DF left cover. DF front cover [A] ( x 1) Bracket [B] ( x 1, x 1) DF feed clutch [C] ( x 1) D067/D068/D069/D072 4-60...

  • Page 175: Adjusting Copy Image Area

    Measure the distance between the leading edge of the image area and the leading edge of the paper [A]. The diagram shows the paper on the copy tray. Note that the paper is output with the face down. 4-61 D067/D068/D069/D072...

  • Page 176: Adjusting Blank Margin

    0 ± 4 mm SP1-002-006 (Duplex) Adjust the side-to-side registration (SP1-002). Specify "0" (zero) in SP5-902-001 after finishing the adjustment procedure. Adjusting Blank Margin Use the Trimming Area Pattern (SP5-902-001 > 10) for this adjustment. Print out the test pattern. D067/D068/D069/D072 4-62...

  • Page 177: Adjusting Main-Scan Magnification

    100 ± 1% SP2-998-001 (Main Mag-print) Print out the test pattern. Measure the sides of squares. Each side should be 2.7-mm long.) Adjust the main-scan magnification (SP2-998-001: Main Mag-print). Specify "0" (zero) in SP5-902-001 after finishing the adjustment procedure. 4-63 D067/D068/D069/D072...

  • Page 178: Scanning

    Adjust the leading-edge scan registration. (SP4-010-001). Specification 0 ± 2 mm SP4-010-001 (LE Scan Regist) Measure the distance between the side edge of the image area and the side edge of the paper [B]. Adjust the side-to-side registration (SP4-011-001). D067/D068/D069/D072 4-64...

  • Page 179: Adjusting Magnification

    [B] or in the sub-scan direction [C] when you specify a larger value. The diagrams show the paper on the copy tray. Note that the paper is output with the face down. Specification ± 1.0% SP4-009-001 (Main Scan Mag) ± 1.0% SP4-008-001 (Sub Scan Mag) 4-65 D067/D068/D069/D072...

  • Page 180: Scan Auto Adjustment

    Place 10 sheets of new A4 paper on the exposure glass. Close the platen cover. Activate the SP mode. Select Copy SP4-428. Specify "1" and press the OK key. The copier automatically adjusts the standard white density. D067/D068/D069/D072 4-66...

  • Page 181: Df Image Adjustment

    Measure the distance between the leading of the image area and the leading edge of the paper [B]. Adjust the leading edge registration (Leading Regist: SP6-006-002). The image area moves to the right side of the copier when you specify a larger value. 4-67 D067/D068/D069/D072...
  • Page 182 Measure the distance between the trailing edge of the image area and the trailing edge of the paper [C]. Adjust the erased area on the trailing edge (Trailing Erase: SP6-006-003). 10. Compare the copy with the original. 11. Adjust the sub-scan magnification (SP6-006-005). The specification is ±1.0%. D067/D068/D069/D072 4-68...

  • Page 184: Troubleshooting

    TROUBLESHOOTING...

  • Page 185: Service Call Conditions

    Service Call Conditions 5. TROUBLESHOOTING 5.1 SERVICE CALL CONDITIONS For "SC Table" information, see "Appendices.” D067/D068/D069/D072...

  • Page 186: Electrical Component Defects

    Electrical Component Defects 5.2 ELECTRICAL COMPONENT DEFECTS See "Appendices" for the following information: Sensor/Switch Blown Fuse Conditions (Power Supply Unit) BICU LED Display D067/D068/D069/D072...

  • Page 187: Card Save Function

    Subsequent jobs will not be stored. Card Save (New): Overwrites files in the card's /prt/cardsave directory. Limitation: Card Save cannot be used with PJL Status Readback commands. PJL Status Readbacks will not work. In addition they will cause the Card Save to fail. D067/D068/D069/D072...

  • Page 188: Procedure

    Card Save option will appear in “List/Test Print.” Press the “Return” button several times to exit SP Mode. 10. Press the “ ” button. 11. Use the arrow key and select “Printer Features.” 12. Use the arrow key and select “List/Test Print.” D067/D068/D069/D072...

  • Page 189: Error Messages

    No memory: Insufficient working memory to process the job. Write error: Failed to write to the card. Other error: An unknown error occurred. If an error occurs, pressing “OK” will cause the device to discard the job and return to the ready state. D067/D068/D069/D072...

  • Page 190: Fax Troubleshooting Guide (Only For D068/D069)

    Fax Troubleshooting Guide (Only For D068/D069) 5.4 FAX TROUBLESHOOTING GUIDE (ONLY FOR D068/D069) See "Appendices" for the following information: Fax Error Codes IFAX Troubleshooting IP-Fax Troubleshooting D067/D068/D069/D072...

  • Page 192: System Maintenance Reference

    SYSTEM MAINTENANCE REFERENCE R E V I S I O N H I S T O RY P a ge D a t e A d de d /U pd at e d /N ew 4 ~ 5 05/21/2009 Using SP Mode 19 ~ 20 05/21/2009 Using SP Mode...

  • Page 193: Service Program

    6.1.1 SP TABLES See "Appendices" for the following information: Service Program Mode Tables for F/SFP models (D068/D069) Service Program Mode Tables for Basic models (D067/D072) 6.1.2 USING SP AND SSP MODES The following two modes are available: SP Mode (Service Program Mode): The SP Mode includes the programs that are necessary for standard maintenance work.

  • Page 194: Starting Sp Mode

    SP setting. Press the key. The copy mode is activated. Specify copy settings and press the key. To return to the SP mode, press the key. You cannot end the SP mode while the copy mode is activated. D067/D068/D069/D072...

  • Page 195: Quitting Programs/Ending (S) Sp Mode

    NVRAM on the controller board. DFU: The program is for design/factory use only. Do not change the settings. Brackets ([ ]): The brackets enclose the setting rage, default value, and minimum step with unit ([Minimum to Maximum / Default / Step]). D067/D068/D069/D072...

  • Page 196: Using Sp Mode (F/Spf: D068/D069)

    Execute SP 5824-1 (NVRAM Data Upload) then press the “Execute” key. When uploading is finished, a file is coped to an NVRAM folder on the SD card. The file is saved to the path and filename: NVRAM¥<serial number>.NV Here is an example with Serial Number “B0700017”: NVRAM¥B0700017.NV D067/D068/D069/D072...

  • Page 197: Downloading An Sd Card To Nvram

    SD card must match the serial number of the machine. If the serial numbers do not match, the download will fail. This procedure downloads (saves) the following data to the NVRAM: Total Count C/O, P/O Count D067/D068/D069/D072...

  • Page 198: Firmware Update Procedure

    10-key pad of the operation panel. Before starting the firmware update procedure, always make sure that the machine is disconnected from the network to prevent a print job for arriving while the firmware update is in progress. D067/D068/D069/D072...

  • Page 199: Firmware Update Procedure

    Format an SD card with, for example, SD Formatter v1.1. Create a “romdata” folder on the card. Create the following folders within the “romdata” folder: D067, D068, D069, D072. Download the firmware from the server and store the files in the folder with the corresponding model code on the SD card.
  • Page 200 The scroll keys can be used to confirm that this firmware has been selected (highlighted with a dark background). [Engine, FCU, Scanner, Printer, Printer Font, Security Module] Please note that the following firmware cannot be updated simultaneously. The update procedure must be repeated for each individually. System/Copy, ServiceCardNetFile, ServiceCardNIB, ServiceCardFAX, ServiceCardWebSystem. D067/D068/D069/D072...
  • Page 201 “Program UpDate Menu” screen. Repeat Steps 1-8 above until all firmware updates are complete. Turn the main power switch off. Remove the SD card from the lower slot on the controller by pushing on the card to release the spring lock. D067/D068/D069/D072...
  • Page 202 Store the correct data in the SD card. Machine model data Store the correct data in the SD card. error Module data error Store the correct data in the SD card. Store the correct data in the SD card. Engine program error** Replace BICU. D067/D068/D069/D072 6-10...
  • Page 203 If the firmware update program is interrupted (for example, by a power failure), keep the SD card inserted and turn the mains switch off and on. The firmware update program restarts. If you do not do so, the message "Reboot after Card insert" is displayed when you turn the main switch on. 6-11 D067/D068/D069/D072...

  • Page 204: Test Pattern Print (Sp5-902-001)

    Horizontal Lines (Single Dot) Vertical Lines (Double Dot) Horizontal Lines (Double Dot) Grid Pattern (Single Dot) Grid Pattern (Double Dot) Alternating Dot Pattern Isolated One Dot Black Band (Horizontal) Trimming Area Argyle Pattern (Single Dot) Grayscales (Horizontal) Grayscales (Vertical) D067/D068/D069/D072 6-12...
  • Page 205 Grid Pattern (Double Dot) Black Band (Vertical, 1024 Dots) Grayscales (Horizontal, 512 Dots) Grayscales (Vertical, 256 Dots) ID Patch Cross Argyle Pattern (128-Dot Pitch) Square Gradation (64 Grades) Square Gradation (256 Grades) Grayscales (Horizontal, 32-Dot Width) Grayscales (Vertical, 32-Dot Width) 6-13 D067/D068/D069/D072...
  • Page 206 S2M: Argyle Pattern S2M: Argyle Patten + Image Engine: Grid Pattern Engine: Argyle Pattern : The PCI is available to the models with the controller box. The original image on the exposure glass is printed behind the test pattern. D067/D068/D069/D072 6-14...

  • Page 207: Memory Clear

    SP5-812-002 (Service TEL [Facsimile]) SP5-907 (Plug & Play) SP7 (Data Log) SP8 (History) Use SP5-998-001 after you have replaced the BICU NVRAM or when the BICU NVRAM data is corrupted. When the program ends normally, the message "Completed" is displayed. 6-15 D067/D068/D069/D072...

  • Page 208: Memory Clear Procedure

    Refer to the SMC lists, and enter any values that differ from the factory settings. Double-check the values for SP4-901. 10. Adjust the standard white level (SP4-428). 11. Initialize the TD sensor (SP 2-214). 12. Check the copy quality and the paper path. D067/D068/D069/D072 6-16...

  • Page 209: Machine No. Setting (Sp5-811-001)

    Pattern, or 160:ACC Pattern Scan The output given by the menu "Big Font" is suitable for faxing. Press the "Execute" key. GW machine: The machine status list is output. To return to the SP mode, press the key. 6-17 D067/D068/D069/D072...

  • Page 210: Id Sensor Error Analysis (Sp2-221)

    (PW in the ID sensor dirty power (979) is ID-sensor display) Drum not get charged applied light SP2-221-4 Vsdp No Error Conditions Vt > 4.5V or SP2-221-5 Vt TD sensor defective Vt < 0.2V SP2-221-6 Vts D067/D068/D069/D072 6-18...

  • Page 211: Using Sp Mode (Basic: D067/D072)

    Using SP Mode (Basic: D067/D072) Rev. 05/21/2009 6.3 USING SP MODE (BASIC: D067/D072) 6.3.1 NVRAM DATA UPLOAD/DOWNLOAD (SP5-824/825) The content of the NVRAM can be uploaded to and downloaded from an SD card. ⇒ IMPORTANT NOTE: The following data stored in the NVRAM will not be saved to the SD Card when you perform an NVRAM data upload (SP5824).

  • Page 212: Nvram Upload (Sp5-824-001)

    Using SP Mode (Basic: D067/D072) Rev. 05/21/2009 You should execute NVRAM Upload before replacing the NVRAM or before executing SP5-801-002 (Memory Clear > Engine). You can copy back the data from the flash memory card to the NVRAM as necessary.

  • Page 213: Firmware Update Procedure

    Using SP Mode (Basic: D067/D072) 6.3.2 FIRMWARE UPDATE PROCEDURE This section illustrates how to update the firmware. Turn the main power switch off. Remove the interface cover ( x 1). Turn the face of the flash memory card to the rear of the copier, and insert it into the card slot 2.
  • Page 214 Using SP Mode (Basic: D067/D072) Check that the message “End Sum...” is displayed. This message indicates that the program has ended normally. Turn off the main power switch. Remove the flash memory card. 10. Attach the interface cover. 11. Turn the main power switch on, and check the operation.

  • Page 215: Executing Test Pattern Printing

    Using SP Mode (Basic: D067/D072) 6.3.3 TEST PATTERN PRINT (SP5-902-001) Executing Test Pattern Printing Specify the pattern number and press the OK key. Press the copy start key. The copy mode is activated ( "Using SP and SSP Modes” in this section).
  • Page 216 Using SP Mode (Basic: D067/D072) Grayscales (Vertical/Horizontal) Grayscales (Vertical/Horizontal Overlay) Grayscales With White Lines (Horizontal) Grayscales with White Lines (Vertical) Grayscales with White Lines (Vertical/Horizontal) Test Patterns Using IPU Pattern Vertical Lines (Single Dot) Horizontal Lines (Single Dot) Vertical Lines (Double Dot)
  • Page 217 Using SP Mode (Basic: D067/D072) A4 Gradation Patches 1 (128 Grades) A4 Gradation Patches 2 (128 Grades) Trimming Area (A4) Test Patterns Using SBU Pattern Grid Pattern (double dot) Gray Scale 1 (256 grades) Gray Scale 2 (256 grades) Test Patterns Using PCI*...

  • Page 218: Specifying Characters

    Using SP Mode (Basic: D067/D072) 6.3.4 SMC PRINT (SP5-990) SP5-990 outputs machine status lists. Select SP5-990. Select a menu: 001 All, 002 SP, 003 User Program, 004 Logging Data, or 005 Big Font The output given by the menu “Big Font” is suitable for faxing.

  • Page 219: Basic And Gdi Model

    Using SP Mode (Basic: D067/D072) 6.3.6 MEMORY CLEAR Basic and GDI Model This model (the machine without the controller box) stores all the data in the NVRAM on the BICU. The data is cleared by SP5-801-002 (for exceptions, see “”).

  • Page 220: Id Sensor Error Analysis (Sp2-221)

    Using SP Mode (Basic: D067/D072) When the program has ended normally, the message “Completed” is displayed. If the program has ended abnormally, an error message is displayed. Press the escape key. Turn the main switch off and on. 10. Download the NVRAM data from a flash memory card ( "NVRAM Data...

  • Page 221: Fax Service Tables (Only For D068/D069)

    Fax Service Tables (Only For D068/D069) 6.4 FAX SERVICE TABLES (ONLY FOR D068/D069) See "Appendices" for the following information: System Service Mode Bit Switches NCU Parameters Dedicates Transmission Parameters Service RAM Addresses 6-29 D067/D068/D069/D072...
  • Page 222 DO67/D068/D069/D072 SERVICE MANUAL APPENDICES...
  • Page 224 3.1.1 SUMMARY..................3-1 3.1.2 ENGINE SC CODE DESCRIPTIONS ..........3-2 3.1.3 GW SC CODE DESCRIPTIONS............. 3-13 SC6xx....................3-13 SC8xx....................3-17 SC9xx....................3-32 3.2 SC TABLES (BASIC: D067/D072) ............3-35 3.2.1 SUMMARY..................3-35 3.2.2 ENGINE SC CODE DESCRIPTIONS ..........3-36 SM Appendix D067/D068/D069/D072...
  • Page 225 Service Mode Table ................. 5-134 SP Modes Related to Printer Controller ........... 5-139 5.1.5 SCANNER PROGRAM MODE TABLE ......... 5-140 Service Table Key ................5-140 5.2 SYSTEM SERVICE MODE (BASIC: D067/D072)........5-142 5.2.1 SERVICE MODE TABLES............5-142 SP1-XXX (Feed)................5-142 SP2-XXX (Drum) ................5-146 SP4-XXX (Scanner) .................
  • Page 226 7.1.3 SP3-XXX (TEL LINE SETTINGS) ............. 7-3 7.1.4 SP4-XXX (ROM VERSIONS)............7-4 7.1.5 SP5-XXX (INITIALIZING)..............7-5 7.1.6 SP6-XXX (REPORTS) ..............7-6 7.1.7 SP7-XXX (TEST MODES) ..............7-8 7.2 BIT SWITCHES..................7-9 7.2.1 SYSTEM SWITCHES ............... 7-9 7.2.2 I-FAX SWITCHES................7-25 SM Appendix D067/D068/D069/D072...
  • Page 227 7.2.5 G3-1 SWITCHES ................7-48 7.2.6 IP FAX SWITCHES................. 7-60 7.3 NCU PARAMETERS................7-70 7.4 DEDICATED TRANSMISSION PARAMETERS........7-86 7.4.1 PROGRAMMING PROCEDURE ............ 7-86 7.4.2 PARAMETERS ................7-87 Fax Parameters.................. 7-87 E-mail Parameters................7-93 7.5 SERVICE RAM ADDRESSES ..............7-97 D067/D068/D069/D072 SM Appendix...

  • Page 228: Appendix: Specifications

    APPENDIX: SPECIFICATIONS...

  • Page 230: Copier

    Standard paper tray; optional paper tray: 60 – 90 g/m , 16 – 24 lb. Copy Paper Weight: Bypass: 60 – 157 g/m , 16 – 42 lb. Duplex: 64 – 90 g/m , 20 – 24 lb. SM Appendix D067/D068/D069/D072...
  • Page 231 With optional paper tray unit: 485 x 454 x 511 mm (18.4" x 17.7" x 20.1") F/SPF (D068/D069): 29 kg (66 lb.) or less Weight: Basic (D067): 22 kg (48.5 Ib.) or less Basic with ARDF (D072): 27 kg (59.4 Ib.) or less D067/D068/D069/D072 SM Appendix...
  • Page 232 DF 1 to 1: 16cpm (copies/minute): F/SPF (D068/D069): 30 seconds or less (at 20°C [68°F]) Warm-up Time: Basic (D067/D072): 10 seconds or less (at 20°C [68°C]) 7.5 seconds or less Note: Measurement conditions From the ready state, with the polygonal mirror motor First Copy Time: spinning.

  • Page 233: Printer

    Specifications 1.1.2 PRINTER F/SPF (D068/D069) Basic (D067/D072) 600 dpi (PCL 6/PCL5e/PS3/RPCS) Resolution: 600 dpi 300 dpi (PCL5e/PS3) 600 dpi (RPCS (XPS)) Printing speed: 17 cpm (A4, 8 1/2” x 11”) USB 2.0 interface, Ethernet interface (100BASE-TX/10BASE-T) USB 2.0 interface, Interface:...
  • Page 234 Specifications F/SPF (D068/D069) Basic (D067/D072) supported by this 2003/Vista/Server2008 machine: MacOS8.6 to 9, MacOSX10.1 or later 100BASE-TX/10BASE-T shielded twisted-pair (STP, Required network cable: Category/Type5) cable. Gigabit Ethernet- Category6 cable SM Appendix D067/D068/D069/D072...

  • Page 235: Scanner

    Specifications 1.1.3 SCANNER F/SPF (D068/D069) Basic (D067/D072) Scan method Flatbed scanning B/W: 20 pages/ min. Approx. 18 pages/minute [Scan Size: A4 SEF, [Scan size: A4SEF, compression, Resolution 200 Colors/Gradations: Binary, dpi] Resolution: 200dpi, ITU-T No.1 Chart Select device data Scan speed * Full Color: 9 pages/ min.

  • Page 236: Fax

    G3: 3 at 28.8Kbps; Measured with G3 ECM using memory for Transmission Time: an ITU-T #1 test document (Slerexe letter) at standard resolution Data Compression: MH, MR, MMR, JBIG Protocol: Group 3 with ECM V.34, V.33, V.17 (TCM), V.29 (QAM), Modulation: V.27ter (G3), V.8, V.21 (G3) SM Appendix D067/D068/D069/D072...
  • Page 237 Automatic fallback With ECM: 0 ms/line I/O Rate: Without ECM: 2.5, 5, 10, 20, or 40 ms/line ECM: 128 KB Memory Capacity: Standard: 4 MB Page Memory: Standard: 4 MB (Print: 2 MB + Scanner: 2 MB) D067/D068/D069/D072 SM Appendix...

  • Page 238: Ifax Specifications

    To use B4 and A3 width, IFAX SW00 Bit 1 (B4) and/or Bit 2 (A3) must be set to “1”. Single/multi-part E-mail File MIME conversion Format: Image: TIFF-F (MH, MR, MMR) Transmission: SMTP, TCP/IP Protocol: Reception: POP3, SMTP, IMAP4, TCP/IP 100 Mbps(100base-Tx) Data Rate: 10 Mbps (10base-T) SMTP-AUTH Authentication SM Appendix D067/D068/D069/D072...
  • Page 239 Remark: The machine must be set up as an e-mail client before installation. Any client PCs connected to the machine through a LAN must also be e-mail clients, or some features will not work (e.g. Autorouting). D067/D068/D069/D072 1-10 SM Appendix...

  • Page 240: Ip-Fax Specifications

    VoIP gateway. Receive a fax sent from an IP-Fax compatible fax through a IP-Fax reception network. function: Also capable of receiving fax from a G3 fax connected the public telephone lines via a VoIP gateway. SM Appendix 1-11 D067/D068/D069/D072...

  • Page 241: Fax Unit Configuration

    Specifications Fax Unit Configuration Component Code Remarks Standard for B284/288 Speaker Handset Type 1018 B433 NA only. Common with PG-C1 D067/D068/D069/D072 1-12 SM Appendix...

  • Page 242: Ardf

    Power Consumption: On standby: 1.2 W or less Dimensions (W x D x H): 485 x 360 x 120 mm (19.1" x 14.2" x 4.72") 4.9 kg (10.8 lb) (excluding the original table and platen Weight: cover) SM Appendix 1-13 D067/D068/D069/D072...

  • Page 243: Paper Tray Unit

    Maximum: 15 W (excluding optional tray heater) Average: 14 W (excluding optional tray heater) Weight: Not above 6 kg (13.2. lb.) Size (W x D x H): 430 x 414 x 140 mm (16.9" x 16.3" x 5.5") Two can be installed. D067/D068/D069/D072 1-14 SM Appendix...

  • Page 244: Supported Paper Sizes

    105 x 148 mm – 8K SEF 267 x 390 mm – 16K SEF 195 x 267 mm 16K LEF 267 x 195 mm – DLT SEF 11.0" x 17.0" – LG SEF 8.5" x 14.0" SM Appendix 1-15 D067/D068/D069/D072...
  • Page 245 *1: Can be used when the ARDF is installed *2: 55k (17 lb./ 64 g/m ) or less original cannot be used. *3: Width: 139-216 mm, Length: 139-1260 mm *4: Width 139-216 mm, Length: 160-356 mm D067/D068/D069/D072 1-16 SM Appendix...

  • Page 246: Paper Feed

    DLT SEF 11.0" x 17.0" – – – – LG SEF 8.5" x 14.0" – LT SEF 8.5" x 11.0" LT LEF 11.0" x 8.5" – – – – Executive SEF 7.25" x 10.5" – – – SM Appendix 1-17 D067/D068/D069/D072...
  • Page 247 114 x 162 mm – – – DL Env 110 x 220 mm – – – Custom: Leading edge 90–216 mm – – – Side edge 139–356 mm Symbol meanings: X: Can transport –: Cannot transport D067/D068/D069/D072 1-18 SM Appendix...
  • Page 248 APPENDIX: PREVENTIVE MAINTENANCE TABLES...

  • Page 250: Appendix: Preventive Maintenance Tables

    Dry cloth Toner shield glass Dry cloth DRUM AREA Clean toner-bottle holder. Transfer roller Discharge plate PAPER FEED Paper feed roller Water or alcohol. Friction pad Dry cloth Bottom-plate pad Water or alcohol. Registration roller Water or alcohol. SM Appendix D067/D068/D069/D072...
  • Page 251 Separation roller Water or alcohol Pick-up roller Water or alcohol Feed roller Water or alcohol White plate Water or alcohol DF exposure glass Water Rollers R0, R1, R2 Water or alcohol Registration sensor Water or alcohol reflector D067/D068/D069/D072 SM Appendix...
  • Page 252 Maintenance Tables Every 120k NOTE PAPER TRAY UNIT Paper feed roller Bottom-plate pad Dry cloth Friction pad SM Appendix D067/D068/D069/D072...
  • Page 254 APPENDIX: SERVICE CALL CONDITIONS...

  • Page 256: Appendix: Service Call Conditions

    If a problem involves a motor lock, check the mechanical load before deciding to replace a motor or sensor. If working on a fax-equipped machine, switching power off and on may cause loss of data stored in the memory. SM Appendix D067/D068/D069/D072...

  • Page 257: Engine Sc Code Descriptions

    Defective scanner home position sensor Defective scanner drive motor The scanner home position sensor Defective scanner home does not detect the scanner leaving position sensor connector the home position. Defective scanner drive motor connector Defective BICU board D067/D068/D069/D072 SM Appendix...
  • Page 258 SBU white/black level correction error Defective exposure lamp Unclean white plate The automatic SBU adjustment has Incorrect position or width of failed to correct the white level ten white plate scanning ( times at the PGA adjustment. SP4-015) Defective SBU board SM Appendix D067/D068/D069/D072...
  • Page 259 Defective controller board memory within one minute. Memory address error Inconsistency between the The BICU does not receive the BICU firmware and the memory address report from the controller firmware controller within one minute. Defective BICU Defective controller D067/D068/D069/D072 SM Appendix...
  • Page 260 Defective BICU the laser writing signal (F-GATE) Loose connection on the fax asserting after the laser crosses 5 controller or the printer controller mm from the start point on the drum Defective fax controller or printer surface. controller SM Appendix D067/D068/D069/D072...
  • Page 261 Defective ID sensor Insufficient developer Defective drum operation The ID sensor does not detect a Defective development roller correct pattern during developer operation initialization ( 2-214-001). Loose connection of the PCU Insufficient voltage for the charge roller D067/D068/D069/D072 SM Appendix...
  • Page 262 0.7 second after reaching the operation speed. Fusing thermistor open error Defective thermistor The fusing temperature remains Incorrect installation of the lower than the specified thermistor temperature by 20 degrees Celsius. Defective power supply unit Loose connectors SM Appendix D067/D068/D069/D072...
  • Page 263 Defective power supply unit Unstable fusing temperature While the fusing lamp is on, the Defective thermistor Incorrect installation of the fusing temperature varies 50°C or more within one second; and this thermistor occurs two consecutive times. Defective power supply unit D067/D068/D069/D072 SM Appendix...
  • Page 264 Defective input/output board originals. Loose connection ADF gate abnormal 2 The ADF does not send the FGATE Defective ADF connector signal within 30 seconds after the Defective SBU board ADF starts scanning. SM Appendix D067/D068/D069/D072...
  • Page 265 The BICU requests the controller to transfer image data; but the Defective application program controller does not become ready. Status error (laser optics housing unit) The optics-housing unit does not become ready within 17 seconds Defective software after a request. D067/D068/D069/D072 3-10 SM Appendix...
  • Page 266 The localization information in the (The main power switch is nonvolatile ROM and in the turned on for the first time after NVRAM is different ( the NVRAM is replaced.) SP5-807-001). Incorrect localization setting Defective NVRAM SM Appendix 3-11 D067/D068/D069/D072...
  • Page 267 SC Tables (F/SPF: D068/D069) Symptom Possible Cause Definition Print image transfer error Defective controller Defective BICU Print images are not transferred. Loose connection between the controller and the BICU D067/D068/D069/D072 3-12 SM Appendix...

  • Page 268: Gw Sc Code Descriptions

    Defective battery in the accounting device MF accounting device error 4 Defective accounting device A battery voltage error is reported controller from the accounting device. Defective battery in the accounting device SM Appendix 3-13 D067/D068/D069/D072...
  • Page 269 Check and set the correct user -001 Embedded RCG-M fails at a dial up name (SP5816-156) and connection. password (SP5816-157). Incorrect modem setting -004 Dial up fails due to the incorrect Check and set the correct AT modem setting. command (SP5819-160). D067/D068/D069/D072 3-14 SM Appendix...
  • Page 270 Poor connection between the from auto off mode, the engine BICU and controller board ready signal assertion fails. Defective BICU Just after the main power is turned Defective controller board on, the engine does not respond. SM Appendix 3-15 D067/D068/D069/D072...
  • Page 271 Poor connection of DIMM and not begin, or the communication is optional boards on the controller interrupted after a normal startup. board Check the setting of SP5875-001. If the setting is set to "1 (OFF)", change it to "0 (ON)". D067/D068/D069/D072 3-16 SM Appendix...

  • Page 272: Sc8Xx

    One of the following messages was displayed on the operation panel. [5032] HAIC-P2 error [6261] init died System program defective [0696e] Process error Controller board defective Optional board defective [0766d] VM full error Replace controller firmware [554C] USB error [----] The others SM Appendix 3-17 D067/D068/D069/D072...
  • Page 273 Defective ASIC devices Replace the controller board. [0610]: Detailed error code Timer cut-in does not operate Defective CPU devices even though it is set. Replace the controller board. [0612]: Detailed error code D067/D068/D069/D072 3-18 SM Appendix...
  • Page 274 [0801, 0804, 0807, 0808, 0809, 80A]: Detailed error code An error occurs when Defective CPU devices checking the TLB. Replace the controller board. [4002-4005]: Detailed error code The calculation error in the Defective CPU CPU occurs. Replace the CPU. SM Appendix 3-19 D067/D068/D069/D072...
  • Page 275 Video bridge device (ASIC) register error 1 The CPU detects the video Defective I/F between the [50A2] bridge device, but detects error video bridge device and data from the video bridge i-controller device. Replace the i-controller. D067/D068/D069/D072 3-20 SM Appendix...
  • Page 276 The PHY IC on the controller [6104] cannot be correctly Same as SC823-[6101] recognized. PHY IC loop-back error An error occurred during the [6105] loop-back test for the PHY IC Same as SC823-[6101] on the controller. SM Appendix 3-21 D067/D068/D069/D072...
  • Page 277 No RTC device is recognized. [15FF]: RTC not detected NVRAM without RTC installed Backup battery discharged The RTC device is not Replace the NVRAM with detected. another NVRAM with an RTC device. D067/D068/D069/D072 3-22 SM Appendix...
  • Page 278 The boot monitor and OS program stored in the ROM Defective ROM DIMM [0101] DIMM is checked. If the check Defective controller sum of the program is Replace the ROM DIMM. incorrect, this SC code is Replace the controller. displayed. SM Appendix 3-23 D067/D068/D069/D072...
  • Page 279 Self-diagnostic Error: Clock Generator A verify error occurred when Defective clock generator setting data was read from the Defective I2C bus [2701] clock generator via the I2C Defective I2C port on the CPU bus. Replace the controller board. D067/D068/D069/D072 3-24 SM Appendix...
  • Page 280 Wireless card error Some illegal data is found in Defective wireless card the card. Wireless card connection board error An error is detected in the wireless LAN card or Defective wireless card bluetooth card connection connection board board. SM Appendix 3-25 D067/D068/D069/D072...
  • Page 281 NVRAM data encryption error Defective controller board [30] An error occurs before the Replace the controller board. NVRAM data is encrypted. Other error: [31] A serious error occurs while Same as SC991 the data is encrypted. D067/D068/D069/D072 3-26 SM Appendix...
  • Page 282 Reformat the HDD. Replace the HDD. Bad sector number error Defective HDD The number of bad sectors in Format the HDD with the HDD (image data area) SP5-832-002. goes over 101. Replace the HDD. SM Appendix 3-27 D067/D068/D069/D072...
  • Page 283 A digital license error of an SD Store correct data in the SD card application is detected. card. SD card error An application SD card is removed from the boot slot An application SD card is while an application is ejected. activated. D067/D068/D069/D072 3-28 SM Appendix...
  • Page 284 Format the address switch is turned on if those data book by using are stored in Smart Device SP5-846-050 (all data Monitor for Admin). in the address book–including the user codes and counters–is initialized). SM Appendix 3-29 D067/D068/D069/D072...
  • Page 285 Initialize the HDD with -003 Log Data Error 3 SP5832-004. Disable the log encryption setting with SP9730-004 ("0" is off.) Unusual log encryption function due to defective -004 Log Data Error 4 NVRAM data Initialize the HDD with SP5832-004. D067/D068/D069/D072 3-30 SM Appendix...
  • Page 286 TPM (security Defective flash ROM on the chip). controller board Replace the controller board. File Format Converter (MLB) error A request to get access to the MLB was not answered within MLB defective the specified time. SM Appendix 3-31 D067/D068/D069/D072...

  • Page 287: Sc9Xx

    The management file for net files is corrupted; net files are not Defective hardware normally read. Data corruption Netfiles: Jobs to be printed from Defective software the document server using a PC and the DeskTopBinder software D067/D068/D069/D072 3-32 SM Appendix...
  • Page 288 However, unlike continue to operate SC990, the process can keep on running. Undefined error An error not controlled by the system occurred (the error does Defective software program not come under any other SC code). SM Appendix 3-33 D067/D068/D069/D072...
  • Page 289 (RAM, DIMM, board) the application does not start is not installed. within 60 s. (No applications start Check the setting of or end normally.) SP5875-001. If the setting is set to "1 (OFF)", change it to "0 (OFF)". D067/D068/D069/D072 3-34 SM Appendix...

  • Page 290: Sc Tables (Basic: D067/D072)

    SC Tables (Basic: D067/D072) 3.2 SC TABLES (BASIC: D067/D072) 3.2.1 SUMMARY There are four levels of service call conditions. Level Definition Reset Procedure To prevent possible damage, the machine Activate the SP mode, and does not operate until the service turn the main power switch off representative resets the SC code.

  • Page 291: Engine Sc Code Descriptions

    SC Tables (Basic: D067/D072) 3.2.2 ENGINE SC CODE DESCRIPTIONS Symptom Possible Cause Definition Exposure Lamp Error Defective exposure lamp Defective exposure lamp stabilizer Defective exposure lamp connector The scanner has scanned the white Unclean scanner mirror plate, but cannot detect the white Scanner mirror out of position level.
  • Page 292 SC Tables (Basic: D067/D072) Symptom Possible Cause Definition Scanner home position error 2 Defective scanner home position sensor Defective scanner drive motor The scanner home position sensor Defective scanner home does not detect the scanner coming position sensor connector back to the home position.
  • Page 293 SC Tables (Basic: D067/D072) Symptom Possible Cause Definition Communication Error between BICU and SBU Loose connection of the flat cable between the BICU and the The BICU cannot correctly establish Defective flat cable between the communication with the SBU. BICU and the SBU...
  • Page 294 SC Tables (Basic: D067/D072) Symptom Possible Cause Definition Charge roller current leak Defective charge roller The polling module detects a current Defective high voltage supply leak of the charge roller. board Loose connection of the PCU Polygonal mirror motor error...
  • Page 295 SC Tables (Basic: D067/D072) Symptom Possible Cause Definition Laser synchronization error Toner bottle not installed Loose connection between the LD unit and the BICU The main scan synchronization Defective cable between the detector does not detect the laser BICU and LD unit signal for 0.5 second.
  • Page 296 SC Tables (Basic: D067/D072) Symptom Possible Cause Definition Transfer roller leak error (positive electrode) Defective high voltage supply board Loose connection of the PCU The feedback voltage of the transfer Incorrect installation of the roller is insufficient. transfer unit or the separation...
  • Page 297 SC Tables (Basic: D067/D072) Symptom Possible Cause Definition Fusing temperature warm-up error The fusing temperature rises 7 Defective thermistor degrees or less in two seconds; and Incorrect installation of the this continues 5 times consecutively. thermistor Or, the fusing temperature is not Defective fusing lamp detected within 25 or 35 seconds.
  • Page 298 SC Tables (Basic: D067/D072) Symptom Possible Cause Definition Zero cross signal malfunction The zero cross signal is not detected within five seconds after the main power switch is turned on. Or, the Defective power supply unit zero cross signal is not detected...
  • Page 299 SC Tables (Basic: D067/D072) Symptom Possible Cause Definition Accounting battery error An error occurs in the battery of the Defective accounting device MF accounting device. Printer board communication error BICU does not get a signal from the printer board for 1.5 seconds or more.
  • Page 300 SC Tables (Basic: D067/D072) Symptom Possible Cause Definition ADF gate abnormal 2 The ADF does not send the FGATE Defective ADF connector signal within 30 seconds after the Defective SBU board ADF starts scanning. ADF gate abnormal 3 The ADF continues to send the...
  • Page 301 SC Tables (Basic: D067/D072) Symptom Possible Cause Definition IMAC hardware error Defective IMAC A memory control job is not Defective BICU completed within a certain period. Loose connection NVRAM error Defective NVRAM Loose connection between the An error occurs during engine BICU and the NVRAM NVRAM check.
  • Page 302 APPENDIX: ELECTRICAL COMPONENT DEFECTS...
  • Page 304 Paper jam CN132 Image Density Print quality may become (None) (ID) Sensor worse. The connector is shared with CN123 SC901 Toner Density the mechanical total counter. (TD) Sensor Reset PCU correctly - CN126 SC120 Scanner HP Sensor SC120 SM Appendix D067/D068/D069/D072...
  • Page 305 Right door open Right Door Switch Right door open CNxxx: The connector on the BICU board. DF CNxxx: The connector on the DF connection board. SN: The connector on the sensor. SW: The connector on the switch. D067/D068/D069/D072 SM Appendix...
  • Page 306 All of these fuses are on the power supply unit. Rating Fuse At main switch ON 120 V 220 – 240 V 15A/125V 8A/250 V No response 5A/125V 2.5A/250V No response 4.1.3 BICU LED DISPLAY Number Function LED2 LED2 blinks in normal operation. SM Appendix D067/D068/D069/D072...
  • Page 308 R E V I S I O N H I S T O RY P a ge D a t e A d de d /U pd at e d /N ew 05/21/2009 SP 5801 (D068/D069) 05/21/2009 SP 5801 (D067/D072)
  • Page 310 SP1-002-002, 003 and 005 adjusts the difference from SP1-002-001. 1002 5 By-pass Adjusts the side-to-side registration of the 2nd 1002 6 Duplex side in duplex copying. The 1st side is adjusted by SP1-002-001 through 005. SM Appendix D067/D068/D069/D072...
  • Page 311 [140 to 160 / 150 / 1°C/step] 1105 5 Copying-Center [140 to 180 / 160 / 1°C/step] 1105 7 Low Level 2-Center [0 to 80 / 60 / 1°C/step] 1105 9 Thick-Center [140 to 185 / 165 / 1°C/step] D067/D068/D069/D072 SM Appendix...
  • Page 312 Specifies the fan control time. The fan motor keeps its operating speed for the specified time before changing the speed or stopping. The fan control timer 1110 1 prevents the exhaust fan from suddenly stopping. This function protects the copier from overheating. SM Appendix D067/D068/D069/D072...
  • Page 313 The program dedicated to envelope printing runs when you enable this program (SP1-911-001) and you select “Thick Paper” as the paper type of the 1911 1 by-pass tray ( > System Settings > Tray Paper Settings > Paper Type: Bypass Tray). D067/D068/D069/D072 SM Appendix...
  • Page 314 2101 3 The rear left edge is this value plus 0.3 mm. [0.0 to 9.0 / 2.0 / 0.1 mm/step] Right side Specification: 2 +2.5/–1.5 mm 2101 4 The rear right edge is this value plus 0.3 mm. SM Appendix D067/D068/D069/D072...
  • Page 315 2214 Develpr Initialize Initializes the TD sensor toner supply target voltage and the TD sensor gain 2214 1 value. Execute this SP replacing the developer or the TD sensor. D067/D068/D069/D072 SM Appendix...
  • Page 316 [–2 = –4 μA / –1 = –2 μ/ 0 = 0 μA / 1 = 2 μA / 2 = Duplex +4 μA] 2301 3 Adjusts the current applied to the transfer roller when carrying out a duplex job. Use this SP if there is poor image transfer on the rear side of duplex copies. SM Appendix D067/D068/D069/D072...
  • Page 317 Supplies the toner to the development unit. The processing stops under either of the following conditions: 2908 1 The toner density in the development unit reaches the standard level. The processing has continued for two 2 minutes. D067/D068/D069/D072 SM Appendix...
  • Page 318 SP2-921001 is “0”, “1”, or “2”. 2927* ID Sensor Control [0 = No / 1 = Yes] Determines whether the ID sensor signal is referenced or not for the toner 2927 1 density control. Keep the default value in usual operations. SM Appendix D067/D068/D069/D072...
  • Page 319 “0”, the transfer roller is never cleaned. 2998* Main Mag- print [–0.5 to +0.5 / 0.0 / 0.1%/step] Adjusts the magnification ( "Adjusting Copy Image Area" in the section 2998 1 "Replacement and Adjustment"). The specification is 100 ± 1.0%. D067/D068/D069/D072 5-10 SM Appendix...
  • Page 320 To 4012 3 Left Side adjust the image area, use SP2-101. 4012 4 Right Side 4013 Scanner Free Run 4013 1 Conducts the scanner free run with the exposure lamp on. SM Appendix 5-11 D067/D068/D069/D072...
  • Page 321 4607 2 ODD [0 to 63 / 10 / 1 /step] Adjusts the target black level for each signal. 4607 3 RED These are used for offset adjustment in the SBU. 4607 4 GREEN 4607 5 BLUE D067/D068/D069/D072 5-12 SM Appendix...
  • Page 322 SBU Gain-Result 4628 1 EVEN 4628 2 ODD [0 to 255 / 0 / 1 /step] Displays the result value of the gain adjustment 4628 3 RED in the SBU. 4628 4 GREEN 4628 5 BLUE SM Appendix 5-13 D067/D068/D069/D072...
  • Page 323 4642 SBU Offsetpre-Loop 4642 1 EVEN 4642 2 ODD [0 to 3 / 0 / 1 /step] Displays the number of the pre-offset adjustment 4642 3 RED in the SBU. 4642 4 GREEN 4642 5 BLUE D067/D068/D069/D072 5-14 SM Appendix...
  • Page 324 SBU Gain-Adjust 4658 1 EVEN 4658 2 ODD [0 to 511 / - / 1 /step] Displays the gain value of the gain adjustment in 4658 3 RED the SBU. 4658 4 GREEN 4658 5 BLUE SM Appendix 5-15 D067/D068/D069/D072...
  • Page 325 White Peek Init 4658 1 EVEN 4658 2 ODD [0 to 255 / - / 1 /step] Displays the white offset value of the pre-offset 4658 3 RED adjustment in the SBU. 4658 4 GREEN 4658 5 BLUE D067/D068/D069/D072 5-16 SM Appendix...
  • Page 326 Checks the whole area (0 = All) or the specific areas (1 = One) to adjust the ADS level. The specific areas are as follows: 4905 1 ARDF: ±37.5 mm from the center Platen Cover: 15 to 90 mm from the left edge SM Appendix 5-17 D067/D068/D069/D072...
  • Page 327 0 = None, 1 = Color Text, 2 = Color Photo Scanner (Gray Scale) [0 or 1 / 0 / - ] Selects which mode the setting of SP4-936 is used for. 0 = None, 1 = Gray Scale D067/D068/D069/D072 5-18 SM Appendix...
  • Page 328 (becomes lighter). If +1 is selected, each notch shifts up (becomes darker). This setting is applied to all image processing modes of SP4-921. 001 Copy [–1 = Light / 0 = Normal / +1 = Dark] 002 Fax 003 Scanner SM Appendix 5-19 D067/D068/D069/D072...
  • Page 329 Adjusts the line width correction algorithm. Positive settings produce thicker 4927* lines; negative settings produce thinner lines. This setting is only applied to the originals in SP4-921. 001 Copy [–2 to 2 / 0 / 1/step] 002 Fax 003 Scanner D067/D068/D069/D072 5-20 SM Appendix...
  • Page 330 Adjust the clarity. This setting is only applied to the originals in SP4-921. 001 Copy 002 Fax 003 Scanner Sharpness-Solid [–2 to 2 / 0 / 1/step] 4931* Adjust the clarity. This setting is only applied to the originals in SP4-921. 001 Copy 002 Fax 003 Scanner SM Appendix 5-21 D067/D068/D069/D072...
  • Page 331 [0 to 5 / 0 / 1/step] 004 Adjust the MTF strength for the sub scan. This setting is only activated for the specified mode with SP4-921-004. 0: 1, 1: 1/32, 2: 1/16, 3: 1/8, 4: 1/4, 5: 1/2 D067/D068/D069/D072 5-22 SM Appendix...
  • Page 332 [0 to 13 / 0 / 1/step] 003 Adjust the MTF level for the sub scan. This setting is only activated for the specified mode with SP4-921-004. 0: No, 1: Level 1 to 13: Level 13 SM Appendix 5-23 D067/D068/D069/D072...
  • Page 333 This setting is effective for all modes. 4941 1 0: White line erase is not used, and white level correction is used instead· This setting is applied regardless of what mode has been selected in SP4-921. D067/D068/D069/D072 5-24 SM Appendix...
  • Page 334 This setting is applied regardless of what mode has been selected in SP4-921. 4943* WhitePapDetect BiLv 4943 1 Gray Scale [0 to 255 / 64 / 1/step] 4943 1 Color2 [0 to 255 / 128 / 1/step] 4943 1 Color3 [0 to 255 / 128 / 1/step] SM Appendix 5-25 D067/D068/D069/D072...
  • Page 335 2: 2 counters GPC 5055 Display IP address Displays or does not display the IP address on the LCD. 001 Display IP address [0 or 1 / 0 / -] 0: No (Not display), 1: Yes (Display) D067/D068/D069/D072 5-26 SM Appendix...
  • Page 336 [0 or 1 / 0 / -] 0: Not display, 1: Display Part Replacement Ope 5067 Selects the service maintenance or user maintenance for PCU. 001 PCU [0 or 1 / 0 / -] 0: Service, 1: User SM Appendix 5-27 D067/D068/D069/D072...
  • Page 337 3: Expansion Device type 3 [0: Not installed/ 1: Installed (scanning 5114 Optional Counter I/F accounting)] 001 MF Key Card Ext. Japan use 5118 Disable Copying [0: Not disabled/ 1: Disabled] 001 This program disables copying. D067/D068/D069/D072 5-28 SM Appendix...
  • Page 338 If you change the printer bit switches, you must ‘log in’ to service mode with this SP before you go into the printer SP mode. [0 or 1 / 0 / - ] 001 CE Login 0: Disabled 1: Enabled SM Appendix 5-29 D067/D068/D069/D072...
  • Page 339 Examples: For Japan (+9 GMT), enter 540 (9 hours x 60 min.) DOM: +540 (Tokyo) 5302 NA :-300 (New York) EU :+ 60 (Paris) CH :+480 (Peking) TW :+480 (Taipei) AS :+480 (Hong Kong) 002 Time Difference [-1440 to 1440 / Area / 1 min./step ] D067/D068/D069/D072 5-30 SM Appendix...
  • Page 340 For example: 3500010 (EU default) The timer is advanced by 1 hour at am 0:00 on the 5th Sunday in March The digits are counted from the left. Make sure that SP5-307-1 is set to "1". SM Appendix 5-31 D067/D068/D069/D072...
  • Page 341 200 SDK1 Unique ID “SDK” is the “software 201 SDK1 Certification Method development kit”. This data can be 210 SDK2 Unique ID converted from SAS (VAS) when installed or uninstalled. (DFU) 211 SDK2 Certification Method 220 SDK3 Unique ID D067/D068/D069/D072 5-32 SM Appendix...
  • Page 342 Determines whether easy LDAP certification is done. [0 to 1/1/1] 1: On 0: Off Password Null Not Permit This SP is referenced only when SP5411-4 is set to "1" (On). [0 to 1/0/1] 0: Password NULL not permitted. 1: Password NULL permitted. SM Appendix 5-33 D067/D068/D069/D072...
  • Page 343 Determines the length of time that the system waits for correct input of the user ID and password after a lockout has occurred. This setting is used only if SP5413-3 is set to "1" (on). [1 to 999/60/1 min.] D067/D068/D069/D072 5-34 SM Appendix...
  • Page 344 001 Sets the number of attempts to attack the system with random passwords to gain illegal access to the system. [0 to 100/30/1 attempt] Detect Time 002 Sets the time limit to stop a password attack once such an attack has been detected. [1 to 10/5/1 sec.] SM Appendix 5-35 D067/D068/D069/D072...
  • Page 345 001 Sets a limit on access attempts when an excessive number of attempts are detected for MFP features. [0 to 500/100/1] Attack Detect Time 002 Sets the length of time for monitoring the frequency of access to MFP features. [10 to 30/10/1 sec.] D067/D068/D069/D072 5-36 SM Appendix...
  • Page 346 Determines whether certification is required before a user can use the copy applications. [0 to 1/0/1] 0: On 1: Off Determines whether certification is required before a user can use the document server. [0 to 1/0/1] 0: On 1: Off SM Appendix 5-37 D067/D068/D069/D072...
  • Page 347 [0 to 1/0/1] 0: On 1: Off 051 SDK1 [0 or 1/ 0 / 1] 0: ON. 1: OFF Determines whether certification is required before a user can 061 SDK2 use the SDK application. 071 SDK3 D067/D068/D069/D072 5-38 SM Appendix...
  • Page 348 011 Entry 012 Group 020 Mail 030 Fax 031 Fax Sub 032 Folder 033 Protect Code 034 Smtp Auth 035 Lsap Auth 036 Smb Ftp Fldr Auth 037 Acut Acl 038 Document ACL 040 Cert Crypt SM Appendix 5-39 D067/D068/D069/D072...
  • Page 349 Sets up operation of the machine with a keycard. 5490 [0 to 1/0/1] 0: Disabled. Cancels operation if no code is input. 1: Enabled. Allows operation if another code is input and decrements the counter once for use of the entered code. D067/D068/D069/D072 5-40 SM Appendix...
  • Page 350 "1" when any SC is not detected during specified sheets of copies (for example, default 1500 sheets). The error alarm occurs when the SC error alarm counter reaches "5". [0 to 255 / 10 / 100 copies per step] SM Appendix 5-41 D067/D068/D069/D072...
  • Page 351 128 Interval :Others 132 Interval :A3 133 Interval :A4 134 Interval :A5 141 Interval :B4 [250 to 10000 / 1000 / 1 /step] 142 Interval :B5 160 Interval :DLT 164 Interval :LG 166 Interval :LT 172 Interval :HLT D067/D068/D069/D072 5-42 SM Appendix...
  • Page 352 [ 03 to 30 / 10 / 1 minute/step] 013* Sets the length of time the door remains open before the machine initiates a call. This setting is enabled only when SP5508 004 is set to 1. SM Appendix 5-43 D067/D068/D069/D072...
  • Page 353 007 Machine Information 008 Alarm Notice 010 Supply Automatic Order [0 or 1 / 0 / -] 0: Off,1: On 011 Supply Management Report 012 Jam/Door Open Call [0 or 1 / 1 / -] 0: Off,1: On D067/D068/D069/D072 5-44 SM Appendix...
  • Page 354 Clears the copy application settings. Clears the fax application settings. Printer Clears the printer application settings. Scanner Clears the scanner application settings. GWWS Delete the netfile application management files and thumbnails, and initializes the job login ID. SM Appendix 5-45 D067/D068/D069/D072...
  • Page 355 Initializes the MIRS (Machine Information Report Service) settings. Initializes the CCS (Certification and Charge-control Service) settings. SRM Memory Clr Initializes the SRM (System Resource Manager) settings. Initializes the LCS (Log Count Service) settings. Web Apli Initializes Web application settings. D067/D068/D069/D072 5-46 SM Appendix...
  • Page 356 5807 1 SP5-807-001 is not cleared by SP5-801-002. NOTE: SC982 is displayed if you specify a language that is inconsistent with your local model. 5811* Machine No. Setting Code Set "Machine No. Setting" in this section. SM Appendix 5-47 D067/D068/D069/D072...
  • Page 357 Press the “Clear modes” key to delete the telephone number. Sales 004 Use this to input the telephone number of your sales agency. Enter the number and press #. Press the “Clear modes” key to delete the telephone number. D067/D068/D069/D072 5-48 SM Appendix...
  • Page 358 Specifies the connect timeout interval when calling 008 RCG Connect T/O the RCG. [1 to 90 / 10 / 1 second/step] Specifies the write timeout interval when calling the 009 RCG Write Timeout RCG. [1 to 100 / 60 / 1 second/step] SM Appendix 5-49 D067/D068/D069/D072...
  • Page 359 0: Internet connection 1: Dial-up connection NotiTime ExpTime DFU Proximity of the expiration of the certification. HTTP Proxy Use This SP setting determines if the proxy server is used when the machine communicates with the service center. D067/D068/D069/D072 5-50 SM Appendix...
  • Page 360 This SP sets the HTTP proxy authentication password. The length of the password is limited to 31 characters. Any character beyond the 31st character is ignored. This name is customer information and is not printed in the SMC report. SM Appendix 5-51 D067/D068/D069/D072...
  • Page 361 The certification has been stored, and the GW URL is being notified of the successful completion of this event. The storing of the certification has failed, and the GW URL is being notified of the failure of this event. D067/D068/D069/D072 5-52 SM Appendix...
  • Page 362 Notification of a common certification without ID2. Notification that no certification was issued. Notification that GW URL does not exist. Cer: Updtt ReqID The ID of the request for certification. Firm Updating Displays the status of the firmware update. SM Appendix 5-53 D067/D068/D069/D072...
  • Page 363 Displays serial number for the @Remote certification. Asterisks (*) indicate that no DESS exists. CERT: Issuer Displays the common name of the issuer of the @Remote certification. CN = the following 30 bytes. Asterisks (*) indicate that no DESS exists. D067/D068/D069/D072 5-54 SM Appendix...
  • Page 364 The current progress, success, or failure of this execution can be displayed with SP5816 152. If the execution succeeded, SP5816 153 will display the result for confirmation and SP5816 154 will display the telephone number for the connection to the outside line. SM Appendix 5-55 D067/D068/D069/D072...
  • Page 365 [0 to 1 / 0 / 1 /step] 0: Tone Dialing Phone 1: Pulse Dialing Phone Inside Japan "2" may also be displayed: 0: Tone Dialing Phone 1: Pulse Dialing Phone 10PPS 2: Pulse Dialing Phone 20PPS D067/D068/D069/D072 5-56 SM Appendix...
  • Page 366 Phone Number Use this SP to set the telephone number of the line where embedded RCG-M is connected. This number is transmitted to and used by the Call Center to return calls. Limit: 24 numbers (numbers only) SM Appendix 5-57 D067/D068/D069/D072...
  • Page 367 SP5816 187 determines whether the off-hook button can be used to interrupt an embedded RCG-M transmission in progress to open the line for fax transaction. Modem Serial Number This SP displays the serial number registered for the embedded RCG-M. D067/D068/D069/D072 5-58 SM Appendix...
  • Page 368 1: Enable. When embedded RCG-M shares a line with a fax unit, setting the fax unit off-hook will interrupt a embedded RCG-M transmission in progress and open the line for a fax transaction. Polling Man Exc Executes the polling test. SM Appendix 5-59 D067/D068/D069/D072...
  • Page 369 1: Inquiry number error 2: Registration in progress 3: Proxy error (proxy enabled) 4: Proxy error (proxy disabled) 5: Proxy error (Illegal user name or password) 6: Communication error 7: Certification update error 8: Other error 9: Inquiry executing D067/D068/D069/D072 5-60 SM Appendix...
  • Page 370 0: Succeeded 2: Registration in progress 3: Proxy error (proxy enabled) 4: Proxy error (proxy disabled) 5: Proxy error (Illegal user name or password) 6: Communication error 7: Certification update error 8: Other error 9: Registration executing SM Appendix 5-61 D067/D068/D069/D072...
  • Page 371 Unexpected error Inquiry, registration attempted without -12002 acquiring device status. Operation Error, Attempted registration without execution of an -12003 Incorrect Setting inquiry and no previous registration. Attempted setting with illegal entries for -12004 certification and ID2. D067/D068/D069/D072 5-62 SM Appendix...
  • Page 372 Box ID for external RCG is illegal -2396 Device ID for external RCG is illegal -2397 Incorrect ID2 format -2398 Incorrect request number format Instl Clear Releases a machine from its embedded RCG setup. Print Com Log Prints the communication log. SM Appendix 5-63 D067/D068/D069/D072...
  • Page 373 002 RCG IP Address processing at the remote service center. [00000000h to FFFFFFFFh / 1 /step] 5824 NVRAM Upload 5824 1 "NVRAM Upload/Download" in this section. 5825 NVRAM Download 5825 1 "NVRAM Upload/Download" in this section. D067/D068/D069/D072 5-64 SM Appendix...
  • Page 374 1: OFF (Automatically printed) Validates or invalidates the job spooling function for each protocol. 0: Validates 1: Invalidates bit0: LPR bit1: FTP 069 Job Spooling (Protocol) bit2: IPP bit3: SMB bit4: BMLinkS bit5: DIPRINT bit6: (Reserved) bit7: (Reserved) SM Appendix 5-65 D067/D068/D069/D072...
  • Page 375 This SP is the IPv6 manually set address referenced on Ethernet or wireless LAN (802.11b) in the format: "Manual Set Address" + "Prefix Length" The IPv6 address consists of a total of 128 bits configured in 8 blocks of 16 bits each. D067/D068/D069/D072 5-66 SM Appendix...
  • Page 376 [0 to 1/1/1] 1: Display 0: No display Web Supplies Link Invisible Determines whether the consumable vendor link is displayed on the Websys top page and link page. [0 to 1/1/1] 1: Display 0: No display SM Appendix 5-67 D067/D068/D069/D072...
  • Page 377 Sets the URL referenced for URL2 linked to the Websys linked page. The link name is limited to 127 characters. Web Link 2 Visible Determines whether the link for URL2 is displayed on the Websys top page. [0 to 1/1/1] 1: Display 0: No display D067/D068/D069/D072 5-68 SM Appendix...
  • Page 378 LAN. The number of channels available varies according to location. The default settings are set for the maximum end of the range for each area. Adjust the upper 4 bits to set the maximum number of channels. DFU Do not change the setting. SM Appendix 5-69 D067/D068/D069/D072...
  • Page 379 Selects the slot time for IEEE802.11. [0 to 3 / 3 / 1] WPA Debug Lyl 1: Info, 2: Warning, 3: Error Selects the debug log for WPA authentication application. This SP is displayed only when the IEEE802.11 card is installed. D067/D068/D069/D072 5-70 SM Appendix...
  • Page 380 Debug log output Setting 2 Groups Not used Default: Bit SW 0000 0000 Log time stamp setting 0: Date/Hour/Minute/Second 1: Minute/Second/Msecond 5844 Transfer Rate 001 Sets the speed for USB data transmission. [Full Speed] [Auto Change] SM Appendix 5-71 D067/D068/D069/D072...
  • Page 381 System Service Mode (F/SPF: D068/D069) Vendor ID 002 Sets the vendor ID: Initial Setting: 0x05A Ricoh Company [0x0000 to 0xFFFF/1] DFU Product ID Sets the product ID. [0x0000 to 0xFFFF/1] DFU Device Release No. Sets the device release number of the BCD (binary coded decimal) display.
  • Page 382 I/O device. Bit2 = 1 Sender password function exists Bit1 = 1 Function to link MK-1 user and Sender exists Bit0 = 1 Sender specification required (if set to 1, Bit6 is set to “0”) SM Appendix 5-73 D067/D068/D069/D072...
  • Page 383 Specifies the URL path of the secondary delivery server. [ 0 or 1 / 1 / - ] Instant Trans Off 0: Disable, 1: Enable Enables or disables the prevention function for the continuous data sending. D067/D068/D069/D072 5-74 SM Appendix...
  • Page 384 Sets the number of retry attempts when the delivery server fails to acquire the delivery server address book. Delsvr Maxentri [200 to 999 / 200 / 1/step] Sets the maximum number account entries of the delivery server user information managed by UCS. SM Appendix 5-75 D067/D068/D069/D072...
  • Page 385 049 Ini LDAP Addr B except the user code. Clears all directory information managed by UCS, including all user codes. 050 Ini All Addr B Turn the main power switch off and on after executing this SP. D067/D068/D069/D072 5-76 SM Appendix...
  • Page 386 Use this SP to set the conditions for password entry to access the local address book. Specifically, this SP limits the password entry to 063 Compl Opt2 lower case and defines the length of the password. [0 to 32 / 0 / 1 /step] SM Appendix 5-77 D067/D068/D069/D072...
  • Page 387 Note SP5846-062 to SP5846-065 do not normally require adjustment. These SP modes are enabled only after the system administrator has set up a group password policy to control access to the address book. D067/D068/D069/D072 5-78 SM Appendix...
  • Page 388 [1 to 1024/1 K] 210 Log Type: Job1 211 Log Type: Job2 Displays the log server settings. 212 Log Type: Access These can be adjusted with the Web Image 213 Primary Srv Monitor. 214 Secondary Srv 215 Start Time SM Appendix 5-79 D067/D068/D069/D072...
  • Page 389 0: Off (No Print), 1: On (Print) Displays the total counter when the installation date is 003 Total Counter registered to the machine. 5851 Bluetooth Sets the operation mode for the Bluetooth 001 Mode Unit. Press either key. 0 :Public, 1: Private D067/D068/D069/D072 5-80 SM Appendix...
  • Page 390 3: SD Card Save to HDD Specifies the decimal key number of the log to be written to the hard disk. Save to SD Card Specifies the debug log number for saving to an SD card. SM Appendix 5-81 D067/D068/D069/D072...
  • Page 391 A unique file name is generated to avoid overwriting existing file names on the SD card. Up to 4MB can be copied to the SD card. 4 MB segments can be copied one by one to the SD card. D067/D068/D069/D072 5-82 SM Appendix...
  • Page 392 Turns the save function on/off for SC codes generated by GW controller errors. 002 Controller SC [0 or 1 / 0 / 1/ step] 0: OFF, 1: ON 003 Any SC [0 to 65535 / 0 / 1 /step] SM Appendix 5-83 D067/D068/D069/D072...
  • Page 393 The received mail is discarded if the remaining portion of the mail is not received during this prescribed time. MDN Res RFC2298 [0 to 1 / 1 / – ] Determines whether RFC2298 compliance is switched on for MDN reply mail. 0: No, 1: Yes D067/D068/D069/D072 5-84 SM Appendix...
  • Page 394 Enables or disables the E-mail alert function. Add Date Field [ 0 or 1 / 0 / – ] 0: Not add, 1: Add Adds or does not add the date field to the header of the alert mail. SM Appendix 5-85 D067/D068/D069/D072...
  • Page 395 SD card in the SD Card Slot 2 to the original SD 002 Undo Exec card in the SD card slot 1. Use this menu when you have mistakenly copied some programs by using "Move Exec" (SP5873-1). D067/D068/D069/D072 5-86 SM Appendix...
  • Page 396 Press "EXECUTE" on the operation panel. 002 Encryption Option Then turn the machine off and on. 5881 Delete Fixed Sent 001 Delete Fixed Sent Deletes the fixed form sentence. 5885 Set WIM Function 200 Detect Mem Leak 201 DocSvr Timeout SM Appendix 5-87 D067/D068/D069/D072...
  • Page 397 1: No authentication, Protected logs (an administrator can see the logs) [SDK Apli Cnt Name] *CTL 5893 Displays the counter name of each SDK application. SDK-1 SDK-2 SDK-3 SDK-4 SDK-5 SDK-6 5902 Test Pattern Print 5902 1 "Test Pattern Print" in this section. D067/D068/D069/D072 5-88 SM Appendix...
  • Page 398 Cherry Server Selects which version of the Scan Router application program, “Light” or “Full (Professional)”, is installed. [0 to 1 / 0 / 1 /step] 0: Light version (supplied with this machine) 1: Full version (optional) SM Appendix 5-89 D067/D068/D069/D072...
  • Page 399 SP is set to "2". Even if you can change the initial settings of those network applications, settings may not actually work. [0 or 1 / 0 / 1/step] 002 On Board USB 0: OFF, 1: ON D067/D068/D069/D072 5-90 SM Appendix...
  • Page 400 006 Non-Default (Prints only SPs set to values other than defaults.) 007 NIB Summary 021 Copier UP 022 Scanner SP 023 Scanner UP 5998 Engine Memory Clear 001 See the section "Memory Clear" in this chapter. SM Appendix 5-91 D067/D068/D069/D072...
  • Page 401 Skew Correction [–20 to +20 / 0.0 / 1 mm/step] Adjusts the original buckle for the skew correction at 2ns side scanning. This SP is activated only when SP6-006-006 is set to "1 (Yes)". D067/D068/D069/D072 5-92 SM Appendix...
  • Page 402 [0 or 1 / 0 / - ] 0: No, 1: Yes Enables or disables the ADF hole setting. When "1: Yes" is selected, the machine prevents feed jams of the punched originals in the ARDF. SM Appendix 5-93 D067/D068/D069/D072...
  • Page 403 Displays the most recent 10 service calls. 006 Latest 5 007 Latest 6 008 Latest 7 009 Latest 8 010 Latest 9 Counter–Paper Jam 7502* [0 to 9999 / 0 / 1/step] 001 Displays the total number of copy paper jams. D067/D068/D069/D072 5-94 SM Appendix...
  • Page 404 Vertical SN: OFF Paper does not reach the vertical transport sensor. Vertical SN: ON Paper is caught at the vertical transport sensor. Regist Bypass: OFF Paper does not reach the registration sensor (from the by-pass tray). SM Appendix 5-95 D067/D068/D069/D072...
  • Page 405 2 Exit SN: ON Paper is caught at the exit sensor. Dup Inverter: OFF Paper does not reach the duplex inverter sensor (from the registration roller). Dup Inverter: ON Paper is caught at the duplex inverter sensor. D067/D068/D069/D072 5-96 SM Appendix...
  • Page 406 134 A5 SEF Displays the number of jams according to the paper size. 142 B5 SEF [ 0 to 9999 / 0 / 1 sheet/step ] 164 LG SEF 166 LT SEF 172 HLT SEF 255 Others SM Appendix 5-97 D067/D068/D069/D072...
  • Page 407 010 Latest 9 Size Code Size Code Size Code A4 (S) A3 (L) DLT (L) A5 (S) A4 (L) LG (L) B5 (S) A5 (L) LT (L) LT (S) B4 (L) HLT (L) HLT (S) B5 (L) Others D067/D068/D069/D072 5-98 SM Appendix...
  • Page 408 010 Last 9 7624 Part Replacement Selects the PM maintenance for PCU. 7801 Memory/Version/PN Displays the he part number and version of all ROMs in the machine 7803* PM Counter 001 Paper Displays the PM counter. SM Appendix 5-99 D067/D068/D069/D072...
  • Page 409 MF Error Counter Clear 7827 Press Execute to reset to 0 the values of SP7826. Japan Only Display-Self-Diag 7832* Displays the SC codes and the number of their occurrences. Each number is in the range of 0 to 9999. D067/D068/D069/D072 5-100 SM Appendix...
  • Page 410 Dsply-ID S Work The total of the time when the ID sensor is working. Dsply-Dev Counter The total number of paper outputs. Dsply-ID Er Count The total number of ID-sensor errors. SM Appendix 5-101 D067/D068/D069/D072...
  • Page 411 System Service Mode (F/SPF: D068/D069) 7992* Reset-Info Count Reset-Dev Count Clears the development counter (SP7-991-004). Reset-ID Er Count Clears the ID sensor error counter (SP7-991-005). D067/D068/D069/D072 5-102 SM Appendix...
  • Page 412 LCDs of printers and faxes that also use these SPs. Read over the list of abbreviations below and refer to it again if you see the name of an SP that you do not understand. Key for Abbreviations SM Appendix 5-103 D067/D068/D069/D072...
  • Page 413 Dev Counter Development Count, no. of pages developed. Dup, Duplex Duplex, printing on both sides Emul Emulation Full Color Post-print processing, i.e. finishing (punching, stapling, etc.) Full Bleed No Margins GenCopy Generation Copy Mode D067/D068/D069/D072 5-104 SM Appendix...
  • Page 414 Print Job Manager/Desk Top Editor: A pair of utilities that allows print jobs to be distributed evenly among the printers on the Palm 2 network, and allows files to moved around, combined, and converted to different formats. Personal Computer SM Appendix 5-105 D067/D068/D069/D072...
  • Page 415 Service Code (Error SC code displayed) Scan Sim, Simplex Simplex, printing on 1 side. S-to-Email Scan-to-E-mail SMC report printed with SP5990. All of the Group 8 counters are recorded in the SMC report. Server TonEnd Toner End TonSave Toner Save D067/D068/D069/D072 5-106 SM Appendix...
  • Page 416 Store File button in the Copy mode window, the C: count is 6 and the L: count is 6. If both sides of 3 A4 sheets are copied but not stored, the C: count is 6. If you enter document server mode then scan 6 pages, the L: count is 6. SM Appendix 5-107 D067/D068/D069/D072...
  • Page 417 These SPs count the total number of large pages input with the scanner for scan jobs only. Large size paper (A3/DLT) scanned for fax transmission 8 205 are not counted. These counters are displayed in the SMC Report, and in the User Tools display. D067/D068/D069/D072 5-108 SM Appendix...
  • Page 418 When 1 sheet is fed for duplex scanning the Front count is 1 and the Back count is 1. If a jam occurs during the job, recovery processing is not counted to avoid double counting. Also, the pages are not counted if the jam occurs before the first sheet is output. SM Appendix 5-109 D067/D068/D069/D072...
  • Page 419 [0 to 99999999 / 0 / 1] These SPs count by size the total number of pages scanned by the Fax 8 303 application. Use these totals to compare original page size (scanning) and output page size [SP 8-443]. D067/D068/D069/D072 5-110 SM Appendix...
  • Page 420 The counter 8 383 F:Total PrtPGS for the application used for storing the pages increments. P:Total PrtPGS 8 384 [0 to 99999999 / 0 / 1] S:Total PrtPGS 8 385 8 387 O:Total PrtPGS SM Appendix 5-111 D067/D068/D069/D072...
  • Page 421 This SP counts the amount of paper (front/back counted as 1 page) used for Prints/Duplex duplex printing. Last pages printed only 8 411 on one side are not counted. [0 to 99999999 / 0 / 1] D067/D068/D069/D072 5-112 SM Appendix...
  • Page 422 Other applications 001 Simplex> Duplex 002 Duplex> Duplex 003 Book> Duplex 004 Simplex Combine 005 Duplex Combine 006 2> 2 pages on 1 side (2-Up) 007 4> 4 pages on 1 side (4-Up) SM Appendix 5-113 D067/D068/D069/D072...
  • Page 423 Pages that are only partially printed with the n-Up functions are counted as 1 page. Here is a summary of how the counters work for Booklet and Magazine modes: Booklet Magazine Original Original Count Count Pages Pages D067/D068/D069/D072 5-114 SM Appendix...
  • Page 424 These SPs count by print paper size the number of pages printed by the printer application. S:PrtPGS/Ppr Size [0 to 99999999 / 0 / 1] 8 445 These SPs count by print paper size the number of pages printed by the scanner application. SM Appendix 5-115 D067/D068/D069/D072...
  • Page 425 001 A3 002 A4 003 A5 004 B4 005 B5 006 DLT 007 LG 008 LT 009 HLT 010 Full Bleed 254 Other (Standard) 255 Other (Custom) These counters do not distinguish between LEF and SEF. D067/D068/D069/D072 5-116 SM Appendix...
  • Page 426 011 Tray 10 Currently not used. 012 Tray 11 Currently not used. 013 Tray 12 Currently not used. 014 Tray 13 Currently not used. 015 Tray 14 Currently not used. 016 Tray 15 Currently not used. SM Appendix 5-117 D067/D068/D069/D072...
  • Page 427 [0 to 99999999 / 0 / 1] 8 464 These SPs count by paper type the number pages printed by the printer application. 001 Normal 002 Recycled 003 Special 004 Thick 005 Normal (Back) 006 Thick (Back) 007 OHP 008 Other D067/D068/D069/D072 5-118 SM Appendix...
  • Page 428 [0 to 99999999 / 0 / 1] 8 525 These SPs count by finishing mode the total number of pages printed by the Scanner application. 001 Sort 002 Stack 003 Staple 004 Booklet 005 Z-Fold 006 Punch 007 Other SM Appendix 5-119 D067/D068/D069/D072...
  • Page 429 8 601 [0 to 99999999 / 0 / 1] 8 601 1 Cvg: BW % Displays the total coverage of each mode. Displays the number of the printouts in each 8 601 11 Cvg: BW Pages mode. D067/D068/D069/D072 5-120 SM Appendix...
  • Page 430 This SP counts by color mode the number of pages sent by fax to as fax images using I-Fax. F:IFAX TX PGS [0 to 99999999 / 0 / 1] 8 643 This SP counts by color mode the number of pages sent by Fax as fax images using I-Fax. 001 B/W SM Appendix 5-121 D067/D068/D069/D072...
  • Page 431 For example, if a 10-page document is sent to 200 addresses, the count is 10 for the first 100 destinations and the count is also 10 for the second 100 destinations, for a total of 20.). D067/D068/D069/D072 5-122 SM Appendix...
  • Page 432 PC (Scan-to-PC) with the Scan and LS applications. S:Deliv PGS/PC [0 to 99999999 / 0 / 1] 8 675 These SPs count by color mode the total number of pages sent with Scan-to-PC with the Scan application. 001 B/W 002 Color SM Appendix 5-123 D067/D068/D069/D072...
  • Page 433 8 701 send them. For example, if a 3-page original is sent to 4 destinations via ISDN G4, the count for ISDN (G3, G4) is 12. 001 PSTN-1 002 PSTN-2 003 PSTN-3 004 ISDN (G3,G4) 005 Network D067/D068/D069/D072 5-124 SM Appendix...
  • Page 434 These SPs count the number of pages received by the physical port used to receive them. 001 PSTN-1 002 PSTN-2 003 PSTN-3 004 ISDN (G3,G4) 005 Network Dev Counter [0 to 99999999/ 0 / 1] 8 771 This SP counts the total number of developed images. 001 Total SM Appendix 5-125 D067/D068/D069/D072...
  • Page 435 041 8-10%: Bk Cvr Cnt: 11-20% *BICU [0 to 99999999/ 0 / 1] 8 861 These SPs display the number of scanned sheets on which the coverage of each color is from 11% to 20%. 001 Bk D067/D068/D069/D072 5-126 SM Appendix...
  • Page 436 [0 to 99999999/ 0 / 1] This SP displays the number of sheets output by the scan application with 8 911 the unit replaced before the previously replaced unit (two steps back from the current unit). 001 Bk SM Appendix 5-127 D067/D068/D069/D072...
  • Page 437 004 Low Power Time Includes time while machine is performing background printing. Includes time while machine is performing 005 Off Mode Time background printing. Does not include time machine remains powered off with the power switches. D067/D068/D069/D072 5-128 SM Appendix...
  • Page 438 Displays the user setting counter for administrator. 001 Total 003 Copy: BW 007 Printer: BW 010 FaxP: BW 013 Duplex 015 Cvr: BW % 017 Cvr: BW Pages 101 SedTtl: FC 102 SendTtl: BW 103 FaxSend 104 FaxSend: BW 105 FaxSend: BW SM Appendix 5-129 D067/D068/D069/D072...

  • Page 439: Input Check (Sp5-803)

    Not detected Upper PE S Paper detected Not detected BK-Upper PE S Paper detected Not detected BK-Lower PE S Paper detected Not detected PCU Set Signal Installed Not installed BK type Duplex Installed Installed Not installed D067/D068/D069/D072 5-130 SM Appendix...
  • Page 440 Fan Motor Lock (High speed) High speed Low speed or stop Front Cover SW Open Closed HP Sensor Detected Not detected BK-UpperCover SW Open Closed BK-LowerCover SW Open Closed * Available Paper Feed Unit None 1-tray paper feed unit SM Appendix 5-131 D067/D068/D069/D072...

  • Page 441: Output Check (Sp5-804)

    Component Main M- Fwd Main M- Rev Quenching Lamp Toner Sup CL Fan M- High Fan M- Low Registration CL By-pass Feed CL Upper Feed CL BK-Upper Feed CL BK-Lower Feed CL Duplex Inv M- Rev D067/D068/D069/D072 5-132 SM Appendix...
  • Page 442 Selecting “ON” checks that one of these motors normally operates. Selecting “OFF” turns off the motor that you have started by selecting “ON.” However, this does not guarantee that the motor normally stops during normal operation. SM Appendix 5-133 D067/D068/D069/D072...
  • Page 443 “Card Save Function” in the service tables of Field Service Manual). bit 5 bit 6 bit 7 0: Disable 1: Enable [RPCS,PCL]: Printable area frame border Enable: The machine prints all RPCS and PCL jobs with a border on the edges of the printable area. D067/D068/D069/D072 5-134 SM Appendix...
  • Page 444 Disabled: The MFPs ability to change the PDL processor mid-job. Some host systems submit jobs that contain both PS and PCL5e/c. If Auto PDL switching is disabled, these jobs will not be printed properly. bit 4 bit 5 bit 6 bit 7 SM Appendix 5-135 D067/D068/D069/D072...
  • Page 445 HP4000/HP8000. In other words, the left margin defined in the job (usually "<ESC>*r0A") will be changed to "<ESC>*r1A" bit 3 bit 4 bit 5 bit 6 bit 7 1001 Bit Switch 004 Bit Switch 4 DFU D067/D068/D069/D072 5-136 SM Appendix...
  • Page 446 Enabled: The image rotation will be performed as they were in the specifications of older models for the binding of pages of mixed orientation jobs. The old models are below: -PCL-: Pre-04A models SM Appendix 5-137 D067/D068/D069/D072...
  • Page 447 If enabled, the Bypass tray will be included in (Default) bit 0 auto tray selection and be the printer priority tray.. bit 1~7 1001 Bit Switch 007 Bit Switch 7 DFU 1001 Bit Switch Bit Switch 8 bit 0~7 D067/D068/D069/D072 5-138 SM Appendix...
  • Page 448 Section "Memory Clear" in this chapter for details. Selects the brand name and the production name for 5907 Plug & Play Windows Plug & Play. This information is stored in NVRAM. Detailed Display of 7832 Displays the controller self-diagnostic result. Self-Diagnostics SM Appendix 5-139 D067/D068/D069/D072...

  • Page 449: Scanner Program Mode Table

    If the machine has scanned the edge of the original, create a margin. [0 to 5 / 0mm / 1mm step] Enables or disables the network TWAIN 1009* Remote Scan disable scanner function. 0: enable, 1: disable D067/D068/D069/D072 5-140 SM Appendix...
  • Page 450 [5 to 95 / 65 /1/step] Comp4: 5-95 (Highest I-Qual) [5 to 95 / 80 /1/step] Comp5: 5-95 (Lowest I-Qual) [5 to 95 / 95 /1/step] For the settings of the image quality, see the copier SP-mode table. SM Appendix 5-141 D067/D068/D069/D072...
  • Page 451 System Service Mode (Basic: D067/D072) 5.2 SYSTEM SERVICE MODE (BASIC: D067/D072) 5.2.1 SERVICE MODE TABLES SP1-XXX (Feed) 1001* LE Registration [–9.0 to 9.0 / 0.0 / 0.1 mm/step] 1001 1 All Trays Adjusts the leading-edge registration "Adjusting Copy Image Area" in the section 1001 2 By-pass "Replacement and Adjustment").
  • Page 452 System Service Mode (Basic: D067/D072) Fusing Idling 1103* [0 = No / 1 = Yes] Enables or disables the contact-release control. The following table lists the results. Setting 0 = No 1 = Yes 1103 1 C-R control Works Does not work...
  • Page 453 System Service Mode (Basic: D067/D072) Fusing Soft Start DFU Adjusts the number of zero-cross cycles of the fusing lamp AC supply needed 1107* to bring the fusing lamp power to 100% while bringing the lamp up to the standby temperature or while copying. Increase this value if the machine is experiencing sudden power dropouts.
  • Page 454 System Service Mode (Basic: D067/D072) Fusing Jam SC 1159* [0 = No / 1 = Yes] Enables or disables consecutive jam detection at the fusing unit. If this SP is 1159 1 set to "1" (default: 0), consecutive fusing jam alarm occurs (SC559) when the machine detects three consecutive paper jams at the fusing unit.
  • Page 455 System Service Mode (Basic: D067/D072) SP2-XXX (Drum) 2001* CR Bias Adj Printing [–2100 to –1500 / –1650 / 1 V/step] 2001 1 Adjusts the voltage applied to the charge roller for printing. The voltage changes automatically as charge-roller voltage control works. The value here is the base value for the charge-roller voltage control.
  • Page 456 System Service Mode (Basic: D067/D072) 2201* Dv Bias Adj Printing [–1500 to –200 / –650 / 1 V/step] Adjusts the voltage applied to the development roller for printing. Image 2201 1 density becomes higher when you specify a smaller value (a greater absolute value).
  • Page 457 System Service Mode (Basic: D067/D072) 2221 ID Error Analysis ( "ID Sensor Error Analysis (SP2-221)") 2221 1 Vsg Displays the Vsg value. 2221 2 Vsp Displays the Vsp value. 2221 3 PWM Displays the PWM value. 2221 4 Vsdp Displays the Vsdp value.
  • Page 458 System Service Mode (Basic: D067/D072) [–2 = –4 μA / –1 = –2 μ/ 0 = 0 μA / 1 = 2 μA / 2 = Duplex +4 μA] 2301 3 Adjusts the current applied to the transfer roller when carrying out a duplex job.
  • Page 459 System Service Mode (Basic: D067/D072) 2908 Forced Toner Supp Supplies the toner to the development unit. The processing stops under either of the following conditions: 2908 1 The toner density in the development unit reaches the standard level. The processing has continued for two 2 minutes.
  • Page 460 System Service Mode (Basic: D067/D072) ID Sensor Control 2927* [0 = No / 1 = Yes] Determines whether the ID sensor signal is referenced or not for the toner 2927 1 density control. Keep the default value in usual operations.
  • Page 461 System Service Mode (Basic: D067/D072) 2996* T Roller Cleaning [0 = No / 1 = Yes] Cleans or does not clean the transfer roller before each job. Select “1” if the backside of the paper becomes unclean when output. Note that the copier 2996 1 takes a longer time to output the first copy when you select “1”.
  • Page 462 System Service Mode (Basic: D067/D072) SP4-XXX (Scanner) 4008* Sub-Scan Magnification (Scanner) [-0.9 to +0.9 / 0.0 / 0.1%/step] Adjusts the sub-scan magnification ( "Adjusting Copy Image Area" in the 4008 1 section "Replacement and Adjustment"). 4009* Main Scan Magnification (Scanner) [–0.9 to +0.9 / 0.0 / 0.1%/step]...
  • Page 463 System Service Mode (Basic: D067/D072) 4013 Scanner Free Run 4013 1 Conducts the scanner free run with the exposure lamp on. White Plate Scan 4015* Start position [–3.0 to +6.0 / 0.0 / 0.1 mm/step] 4015 1 Adjusts the scanning start position on the white plate. The base value is 17.8 mm from the scanner home position.
  • Page 464 System Service Mode (Basic: D067/D072) SBU Offset-Target 4606 4607 1 EVEN 4607 2 ODD [0 to 63 / 10 / 1 /step] Adjusts the target black level for each signal. 4607 3 RED These are used for offset adjustment in the SBU.
  • Page 465 System Service Mode (Basic: D067/D072) 4628 SBU Gain-Result 4628 1 EVEN 4628 2 ODD [0 to 255 / 0 / 1 /step] Displays the result value of the gain adjustment 4628 3 RED in the SBU. 4628 4 GREEN 4628 5 BLUE...
  • Page 466 System Service Mode (Basic: D067/D072) SBU Offsetpre-Loop 4642 4642 1 EVEN 4642 2 ODD [0 to 3 / 0 / 1 /step] Displays the number of the pre-offset adjustment 4642 3 RED in the SBU. 4642 4 GREEN 4642 5 BLUE...
  • Page 467 System Service Mode (Basic: D067/D072) 4658* SBU Gain-Adjust 4658 1 EVEN 4658 2 ODD [0 to 511 / - / 1 /step] Displays the gain value of the gain adjustment in 4658 3 RED the SBU. 4658 4 GREEN 4658 5 BLUE...
  • Page 468 System Service Mode (Basic: D067/D072) White Peek Init 4690 4658 1 EVEN 4658 2 ODD [0 to 255 / - / 1 /step] Displays the white offset value of the pre-offset 4658 3 RED adjustment in the SBU. 4658 4 GREEN...
  • Page 469 System Service Mode (Basic: D067/D072) 4905* ADS Area Select [0 = All / 1 = One] Checks the whole area (0 = All) or the specific areas (1 = One) to adjust the ADS level. The specific areas are as follows: 4905 1 ARDF: ±37.5 mm from the center...
  • Page 470 System Service Mode (Basic: D067/D072) Texture Removal Adjusts the texture removal level that is used with error diffusion. 0: The default value for each mode is used. Text 1, Photo 2, Special 2, and Special 5 have a default of 3 and Photo 1, 3 have a default of 6.
  • Page 471 System Service Mode (Basic: D067/D072) 4930* Sharpness-Edge [–2 to 2 / 0 / 1/step] Adjust the clarity. This setting is only applied to 4930 1 Copy the originals in SP4-921. 4931* Sharpness-Solid [–2 to 2 / 0 / 1/step] Adjust the clarity. This setting is only applied to the 4931 1 Copy originals in SP4-921.
  • Page 472 System Service Mode (Basic: D067/D072) SP5-XXX (Mode) 5001 All Indicators On Turns on all LEDs. The LCD turns on or off every 3 seconds. Press the reset 5001 1 key to end this program. [0 or 1 / 0 / - ]...
  • Page 473 System Service Mode (Basic: D067/D072) Rev. 05/21/2009 5121* Count Up Timing [0 = Feed In / 1 = Exit] Selects the count-up timing. 5121 1 0 = Feed: At each paper feed 1= Exit: At each paper exit 5501* PM Alarm Interval...
  • Page 474 System Service Mode (Basic: D067/D072) Area Selection 5807* Selects the display language. 2 North America, 3 Europe, 5 Asia, 6 China 5807 1 SP5-807-001 is not cleared by SP5-801-002. NOTE: SC982 is displayed if you specify a language that is inconsistent with your local model.
  • Page 475 System Service Mode (Basic: D067/D072) 5827 Program Download ( "Firmware Update Procedure" in this section) Copy the software program from the IC card to the flash ROM. To execute this SP, (1) turn off the main power switch, (2) insert the IC card, (3) press...
  • Page 476 System Service Mode (Basic: D067/D072) SMC Print 5990 5990 1 All 5990 2 SP "SMC Print" in this section. 5990 3 User Program 5990 4 Logging Data 5990 5 Big font SM Appendix 5-167 D067/D068/D069/D072...
  • Page 477 System Service Mode (Basic: D067/D072) SP6-XXX (Peripherals) ADF Adjustment ( "DF Image Adjustment" in the "Adjusting Copy Image Area") 6006* NOTE: Available menus depend on the machine model and its configuration. StoS/Front Regist [–5.0 to +5.0 / 0.0 / 0.1 mm/step]...
  • Page 478 System Service Mode (Basic: D067/D072) ADF Free Run 6009 Duplex Mode 6009 1 Performs an ARDF free run in duplex scanning mode. Press "ON" to start; press "OFF" to stop. Simplex Mode 6009 3 Performs an ARDF free run at simplex scanning mode. Press "ON" to start;...
  • Page 479 System Service Mode (Basic: D067/D072) SP7-XXX (Data Log) 7001* Total Operation 7001 1 Displays the total operation time (total drum rotation time). 7401* Counter–SC Total [0 to 9999 / 0 / 1/step] 7401 1 Displays how many times SC codes are generated.
  • Page 480 System Service Mode (Basic: D067/D072) Off-1 Vertical SN 7504 11 Paper does not reach the relay sensor. On-1 Vertical SN 7504 12 Paper is caught at the relay sensor. Vertical SN: OFF 7504 21 Paper does not reach the vertical transport sensor.
  • Page 481 System Service Mode (Basic: D067/D072) Off-Dup Inverter 7504 123 Paper does not reach the duplex inverter sensor (from the registration roller). On-Dup Inverter 7504 125 Paper is caught at the duplex inverter sensor. Counter-Each O Jam [0 to 9999 / 0 / 1/step] Displays the total number of original jams by location.
  • Page 482 System Service Mode (Basic: D067/D072) Dsply-P Jam Hist 7507* 001 Lastest 002 Latest 1 Displays the copy jam history (the most recent 10 jams) Sample Display: 003 Latest 2 CODE:007 004 Latest 3 SIZE:05h TOTAL:0000334 005 Latest 4 DATE: Mon Mar 15 11:44:50 2000...
  • Page 483 System Service Mode (Basic: D067/D072) 7508* Dsply-O Jam History 001 Last 002 Last 1 Displays the original jam history (the most recent 10 jams). Sample Display: 003 Last 2 CODE:007 004 Last 3 SIZE:05h TOTAL:0000334 005 Last 4 DATE: Mon Mar 15 11:44:50 2000...
  • Page 484 System Service Mode (Basic: D067/D072) Reset–PM Counter 7804 Resets the PM counter (SP7-803-001). When the program ends normally, the 7804 1 message “Completed” is displayed. Reset–SC/Jam Counters 7807 Resets the SC, paper, original, and total jam counters. When the program ends normally, the message “Completed”...
  • Page 485 System Service Mode (Basic: D067/D072) Dsply–Info Count 7991* Displays the total operating time or the total number of operations. The time is displayed in the following format: day: hour: minute: second. Dsply-Timer Count 7991 1 The total of the time when the main switch is kept on (excluding the time when the safety switch is off).
  • Page 486 System Service Mode (Basic: D067/D072) SP8-XXX (History) 8191* T: Total Scan PGS [0 to 9999999 / 0 / 1 sheet/step] Displays the total number of scanned originals. Both sides are counted when the front and reverse sides of an original (fed from the DF) are scanned.
  • Page 487 System Service Mode (Basic: D067/D072) 8384* P: Total Prt PGS [0 to 9999999 / 0 / 1 sheet/step] 001 Displays the print count of the printer application program. Prints/Duplex 8411* [0 to 9999999 / 0 / 1 sheet/step] 001 Displays the total count of the duplex printing.
  • Page 488 System Service Mode (Basic: D067/D072) T: PrtPGS/Ppr Size 8441* [0 to 9999999 / 0 / 1 sheet/step] C: PrtPGS/Ppr Size 8442* S: PrtPGS/Ppr Size 8444* -002 A4 -003 A5 -005 B5 -007 LG Displays the number of pages printed by each copier application program.
  • Page 489 System Service Mode (Basic: D067/D072) 8461* T: PrtPGS/Ppr Type [0 to 9999999 / 0 / 1 sheet/step] 8462* C: PrtPGS/Ppr Type S: PrtPGS/Ppr Type 8464* -001 Normal -004 Thick Displays the total number of pages printed by each copier application program.
  • Page 490 System Service Mode (Basic: D067/D072) 5.2.2 INPUT CHECK (SP5-803) Conducting Input Check Select SP5-803. Select the number (see the table below) corresponding to the component. Select “Execute.” The copy mode is activated. The sign “01H” or “00H” is displayed (see the table below).
  • Page 491 System Service Mode (Basic: D067/D072) Num. Sensor/Switch Polygon M Lock Locked Not locked Total CO Install Installed Not installed Key CO Install Installed Not installed L-Synchronization Detected Not detected DF-Cover Open S Open Closed DF-Original Set S Paper detected Not detected...
  • Page 492 System Service Mode (Basic: D067/D072) 5.2.3 OUTPUT CHECK (SP5-804) Conducting Output Check To prevent mechanical or electrical damage, do not keep an electrical component on for a long time. Select SP5-804. Select the number (see the table below) corresponding to the component.
  • Page 493 System Service Mode (Basic: D067/D072) Num. Component Duplex Inv M- Hold Polygon M Polygon M/LD DF-Feed M DF-Transport M DF-Feed CL DF-Gate SOL (Junction Gate Solenoid) Fusing SOL When checking Fan Motor High (005) or Fan Motor Low (006) note the following: These motors may not respond when the fusing temperature is high.
  • Page 494 System Service Mode (Basic: D067/D072) 5.2.4 PRINTER SERVICE PROGRAM MODE TABLE SP No. Description Function and Setting 1003 Clear Setting Not used 1005 Display Version Displays the version of the controller firmware. 0: Link with Doc., 1: On Enables and disables the document server. When you Sample/Locked select “0”...
  • Page 495 System Service Mode (Basic: D067/D072) 5.2.5 SCANNER PROGRAM MODE TABLE Service Table Key Notation What it means Example: [-9 to +9 / +3.0 / 0.1 mm step]. The setting can be adjusted [range / default / in the range ±9, value reset to +3.0 after an NVRAM reset, and the step] value can be changed in 0.1 mm steps with each key press.
  • Page 496 System Service Mode (Basic: D067/D072) Enables or disables the network TWAIN 1009* Remote Scan disable scanner function. 0: enable, 1: disable Clears or does not clear a user information after a job. 1012 User Info Release [0 or 1 / 1 / - ] 0: Not clear, 1: Clear Display or not display a “Scan To Multi Media”...
  • Page 498 APPENDIX: FAX TROUBLESHOOTING GUIDE (ONLY FOR D068/D069)

  • Page 500: Appendix: Fax Troubleshooting Guide (Only For D068/D069)

    If the rx signal is weak, there may be a bad line. The other party is out of paper or has a DCN received jammed printer. 0-01 unexpectedly The other party pressed Stop during communication. Incompatible modem at the 0-03 The other terminal is incompatible. other end SM Appendix D067/D068/D069/D072...
  • Page 501 Replace the NCU or FCU. The other terminal did not 0-06 The other end may be defective or reply to DCS incompatible; try sending to another machine. Check for line problems. Cross reference See error code 0-04. D067/D068/D069/D072 SM Appendix...
  • Page 502 Incompatible or defective remote terminal; try sending to another machine. Noisy line: resend. Non-standard post Try adjusting the tx level and/or cable 0-14 message response code equalizer settings. received Replace the NCU or FCU. Cross reference See error code 0-08. SM Appendix D067/D068/D069/D072...
  • Page 503 6 s of Try adjusting the reconstruction time for the retraining first line and/or rx cable equalizer setting. Cross reference Reconstruction time - G3 Switch 0A, bit 6 Rx cable equalizer - G3 Switch 07 (PSTN) D067/D068/D069/D072 SM Appendix...
  • Page 504 Too many errors during 0-23 Try adjusting the rx cable equalizer setting reception and/or rx error criteria. Cross reference Rx cable equalizer - G3 Switch 07 (PSTN) Rx error criteria - Communication Switch 02, bits 0 and 1 SM Appendix D067/D068/D069/D072...
  • Page 505 V.34 data modem and not a fax 0-70 not available modem.) (V.8 calling and called A polling tx file was not ready at the other terminal) terminal when polling rx was initiated from the calling terminal. D067/D068/D069/D072 SM Appendix...
  • Page 506 Try receiving a call from another V.8/V.34 fax. The called terminal Check for line noise or other line problems. 0-79 detected CI while waiting If this error occurs, the called terminal falls for a V.21 signal. back to T.30 mode. SM Appendix D067/D068/D069/D072...
  • Page 507 If these errors happen at the receiving terminal: Try adjusting the rx cable equalizer setting. Try increasing the tx level. Try using V.17 or a slower modem if the same error is frequent when receiving from multiple senders. D067/D068/D069/D072 SM Appendix...
  • Page 508 The line was disconnected because the other terminal The other terminal was incompatible. requested a data rate 0-86 Ask the other party to contact the using MPh that was not manufacturer. available in the currently selected symbol rate. SM Appendix D067/D068/D069/D072...
  • Page 509 Modem initialization error Update the modem ROM. Replace the FCU. JBIG compression or 2-23 Turn off the machine, then turn it back on. reconstruction error 2-24 JBIG ASIC error Turn off the machine, then turn it back on. D067/D068/D069/D072 6-10 SM Appendix...
  • Page 510 Check the line connector. 4-01 Line current was cut Check for line problems. Replace the FCU or the NCU. SM Appendix 6-11 D067/D068/D069/D072...
  • Page 511 G3 ECM - T1 time out 6-00 during reception of facsimile data Try adjusting the rx cable equalizer. G3 ECM - no V.21 signal Replace the FCU. 6-01 was received G3 ECM - EOR was 6-02 received D067/D068/D069/D072 6-12 SM Appendix...
  • Page 512 Adjust the tx level (use NCU parameter 01 or received at the other end 6-10 the dedicated tx parameter for that address). after all communication Check the line connection. attempts at 2400 bps Defective remote terminal. SM Appendix 6-13 D067/D068/D069/D072...
  • Page 513 SIP server. Error occurred during sending to the SMTP server. Occurs for any error other than 14-01 14-00 SMTP Send Error to 16. For example, the mail address of the system administrator is not registered. D067/D068/D069/D072 6-14 SM Appendix...
  • Page 514 Contact the system administrator and check No Service by SMTP 14-02 that the SMTP server has the correct settings Service (421) and operates correctly. Contact the system administrator for direct SMTP sending and check the sending destination. SM Appendix 6-15 D067/D068/D069/D072...
  • Page 515 Access to SMTP Server SMTP server operating incorrectly 14-04 Denied (550) Direct SMTP sending not operating correctly D067/D068/D069/D072 6-16 SM Appendix...
  • Page 516 Failed to access the SMTP server because the transmission failed. PC not operating correctly. Data Send to SMTP Server 14-07 SMTP server operating incorrectly Failed (4XX) Network not operating correctly. Destination folder setting incorrect. Direct SMTP sending not operating correctly. SM Appendix 6-17 D067/D068/D069/D072...
  • Page 517 Update the software because of the defective 14-14 Security Locked File Error software. The transmitting a mail is interrupted via DCS due to the incorrect data. 14-15 Mail Data Error Update the software because of the defective software. D067/D068/D069/D072 6-18 SM Appendix...
  • Page 518 UFS File Creation Failed Scan-to-Email and IFAX transmission. HDD full or not operating correctly. Software error. Cancelled the Mail Due to Error detected with NFAX and send was 14-32 Error Detected by NFAX cancelled due to a software error. SM Appendix 6-19 D067/D068/D069/D072...
  • Page 519 All addresses for return notification mail failed. Failed for All Destinations Transmission Error due to When the 0 line page exists in received pages 14-62 the existence of zero line with G3 communication, the transmission is page interrupted. D067/D068/D069/D072 6-20 SM Appendix...
  • Page 520 Receive Buffer Full insufficient buffer space. The buffer is being used for mail send or Scan-to-Email. The mail header is not standard format. For 15-14 Mail Header Format Error example, the Date line description is incorrect. SM Appendix 6-21 D067/D068/D069/D072...
  • Page 521 Off Ramp Gateway OFF. Format error in the address of the Off Ramp 15-43 Address Format Error Gateway. The number of addresses for the Off Ramp 15-44 Addresses Over Gateway exceeded the limit of 30. D067/D068/D069/D072 6-22 SM Appendix...
  • Page 522 15-71 Not Binary Image Data attachment was not binary image data. Could not find the Disposition line in the 15-73 MDN Status Error header of the Return Receipt, or there is a problem with the firmware. SM Appendix 6-23 D067/D068/D069/D072...
  • Page 523 Memory Access Error malfunction of SAF memory. The machine rejected an incoming e-mail for transfer request, because the ID code in the 15-94 Incorrect ID Code incoming e-mail did not match the ID code registered in the machine. D067/D068/D069/D072 6-24 SM Appendix...
  • Page 524 The machine cannot store Update the ROM 22-04 received data in the SAF Replace the FCU. No G3 parameter 22-05 Defective FCU board or firmware. confirmation answer Data read timeout during Restart the machine. 23-00 construction Replace the FCU. SM Appendix 6-25 D067/D068/D069/D072...
  • Page 525 Replace the FCU. occurred F0-xx V.34 modem error Replace the FCU. Update the SG3 modem ROM. Replace the SG3 board. F6-xx SG3 modem error Check for line noise or other line problems. Try communicating another V.8/V.34 fax. D067/D068/D069/D072 6-26 SM Appendix...

  • Page 526: Ifax Troubleshooting

    Check the LAN parameters Check if there is an IP address conflict 3. LAN settings in with other PCs. the machine [Use the “Network” function in the User Tools. If there is an IP address conflict, inform the administrator.] SM Appendix 6-27 D067/D068/D069/D072...
  • Page 527 [Ask the administrator to check. 2. E-mail server Send a test e-mail with the machine’s own number as the destination. The machine receives the returned e-mail if the communication is performed successfully.] D067/D068/D069/D072 6-28 SM Appendix...
  • Page 528 Error message by another address on the same network, Between e-mail e-mail from the using the application e-mail software. server and internet network of the Check the error e-mail message. destination. [Inform the administrator of the LAN.] SM Appendix 6-29 D067/D068/D069/D072...

  • Page 529: Ip-Fax Troubleshooting

    Confirm the port number of the remote Specified port number correct? fax. DNS server registered when host name Contact the network administrator. specified? Check whether the remote fax is a T38 Remote fax a T.38 terminal? terminal. D067/D068/D069/D072 6-30 SM Appendix...
  • Page 530 11 Network bandwidth too narrow? IPFAX SW 01 Bit 0 to 3 IP-Fax bandwidth is the same as the DCS speed. Set IP-Fax SW00 Bit 6 to Check whether the remote fax 12 Remote fax cancelled transmission? cancelled the transmission. SM Appendix 6-31 D067/D068/D069/D072...

  • Page 531: Cannot Send Via Voip Gateway

    Raise the network delay level. 14 Network bandwidth too narrow? IPFAX SW 01 Bit 0 to 3 IP-Fax bandwidth is the same as the DCS speed. Set IP-Fax SW00 Bit 6 to 1. D067/D068/D069/D072 6-32 SM Appendix...

  • Page 532: Cannot Send By Alias Fax Number

    See User Parameter SW 34 Bit 0 10 IP address of local fax registered? Register the IP address of the local fax. Register the Alias number of the local 11 Alias number of local fax registered? fax. SM Appendix 6-33 D067/D068/D069/D072...
  • Page 533 Raise the delay level. 15 Network bandwidth too narrow? IPFAX SW 01 Bit 0 to 3 Lower the modem transmission baud rate. IPFAX SW 05 Check whether the remote fax 16 Remote fax cancelled transmission? cancelled the transmission. D067/D068/D069/D072 6-34 SM Appendix...

  • Page 534: Ip-Fax Reception

    DNS server registered when host name The sender machine displays this specified on sender side? error code if the sender fax is a Ricoh model. Request the system administrator to increase the bandwidth. Network bandwidth too narrow? Lower the start modem reception baud rate on the receiving side.

  • Page 535: Cannot Receive By Voip Gateway

    Request the network administrator to Network bandwidth too narrow? increase the bandwidth. G3 fax connected? Check that G3 fax is connected. G3 fax power switched on? Check that G3 fax is switched on. D067/D068/D069/D072 6-36 SM Appendix...

  • Page 536: Cannot Receive By Alias Fax Number

    Contact the network administrator. Gatekeeper installed correctly? The sender machine displays this error code when the sender fax is a Ricoh model. Contact the network administrator. Power to Gatekeeper switched on? The sender machine displays this error code when the sender fax is a Ricoh model.
  • Page 537 Check whether the remote fax cancelled 11 Remote fax cancelled transmission? the transmission. Contact the network administrator. 12 Local fax registered in Gatekeeper? The sender machine displays this error code when the sender fax is a Ricoh model. D067/D068/D069/D072 6-38 SM Appendix...
  • Page 538 APPENDIX: FAX SERVICE PROGRAM (ONLY FOR D068/D069)

  • Page 540: Appendix: Fax Service Program (Only For D068/D069)

    Change the bit switches for printer settings for the fax 001 – 016 00 – 0F option ( "Bit Switches") Communication Switch Change the bit switches for communication settings 001 – 032 00 – 1F for the fax option "Bit Switches") SM Appendix D067/D068/D069/D072...

  • Page 541: Sp2-Xxx (Ram Data)

    Memory Dump G3-1 Memory Print out RAM data for the fax board. Dump "Service RAM Addresses") G3-1 NCU Parameters NCU parameter settings for the standard G3 001 – 023 CC, 01 – 22 board. ( "NCU Parameters") D067/D068/D069/D072 SM Appendix...

  • Page 542: Sp3-Xxx (Tel Line Settings)

    Memory Lock transmissions using Memory Lock on this line, Disabled turn this SP on. IPFAX Port Settings H323 Port SIP Port RAS Port Gatekeeper port T.38 Port SIP Server Port IPFAX Protocol Select "H323" or "SIP". Priority SM Appendix D067/D068/D069/D072...

  • Page 543: Sp4-Xxx (Rom Versions)

    Mode No. Function 002 – 007 FCU ROM Version Displays the FCU ROM version. 002 – 065 Error Codes Displays the latest 64 fax error codes. 002 – 004 G3-1 ROM Version Displays the G3-1 modem version. D067/D068/D069/D072 SM Appendix...

  • Page 544: Sp5-Xxx (Initializing)

    SRAM and files in the SAF memory. Reset All Bit Switches Initializes all the current bit switch settings. Reset Security Bit Switches Initializes only the security bit switches. If you select automatic output/display for the user parameter switches, the security settings are initialized. SM Appendix D067/D068/D069/D072...

  • Page 545: Sp6-Xxx (Reports)

    Journal Print out The machine prints all the communication All Journals records on the report. The machine prints all communication records Specified Date after the specified date. D067/D068/D069/D072 SM Appendix...
  • Page 546 Scanner Condition IP Protocol Dump List Prints the protocol dump list of all All Communications communications for the IP fax line. Prints the protocol dump list of the last 1 Communication communication for the IP fax line. SM Appendix D067/D068/D069/D072...

  • Page 547: Sp7-Xxx (Test Modes)

    7.1.7 SP7-XXX (TEST MODES) These are the test modes for PTT approval. Function G3-1 Modem Tests G3-1 DTMF Tests Ringer Test G3-1 V34 (S2400baud) G3-1 V34 (S2800baud) G3-1 V34 (S3000baud) G3-1 V34 (S3200baud) G3-1 V34 (S3429baud) Message Test D067/D068/D069/D072 SM Appendix...

  • Page 548: Bit Switches

    0: Disabled, 1: Enabled transmission parameters. Not used Do not change Technical data printout on the 1: Instead of the personal name, the following data Journal are listed on the Journal for each G3 0: Disabled communication. 1: Enabled SM Appendix D067/D068/D069/D072...
  • Page 549 This is a fault-finding aid. The LCD shows the key parameter display parameters (see below). This is normally disabled 0: Disabled because it cancels the CSI display for the user. 1: Enabled Be sure to reset this bit to 0 after testing. D067/D068/D069/D072 7-10 SM Appendix...
  • Page 550 RDS operation takes place, RDS will not User selectable switch off until this time limit has expired. Bit 7: 1, Bit 6: 1 (1,1): At any time, an RDS system can access the Always enabled machine. SM Appendix 7-11 D067/D068/D069/D072...
  • Page 551 System Switch 06 - Not used (Do not change the factory settings.) System Switch 07 - Not used (Do not change the factory settings.) System Switch 08 - Not used (Do not change the factory settings.) D067/D068/D069/D072 7-12 SM Appendix...
  • Page 552 00 bit 6 is set to 1. 0: Print for all communications 1: Set this bit to 1 when you wish to print a protocol 1: Print only when there is a dump list only for communications with errors. communication error SM Appendix 7-13 D067/D068/D069/D072...
  • Page 553 System Switch 0B - Not used (Do not change the factory settings.) System Switch 0C - Not used (Do not change the factory settings.) System Switch 0D - Not used (Do not change the factory settings.) D067/D068/D069/D072 7-14 SM Appendix...
  • Page 554 (the display remains the can use the machine for memory tx operation. same) Note that manual tx and rx are not possible with this setting. 4-7 Not used Do not change these settings. SM Appendix 7-15 D067/D068/D069/D072...
  • Page 555 NCU country code: SP No. 2-103-001 for G3-1 0A: Sweden 1B: Taiwan 0B: Switz. 1C: Korea 0C: Portugal 20: Turkey 0D: Holland 21: Greece 0E: Spain 22: Hungary 0F: Israel 23: Czech 10: --- 24: Poland D067/D068/D069/D072 7-16 SM Appendix...
  • Page 556 On an A4 page, if the TTI is moved over by more than 50 mm, it may overwrite the page number. SM Appendix 7-17 D067/D068/D069/D072...
  • Page 557 After transmitting the file, if there is no file waiting 30 min1 for transmission, the machine goes to the Energy Bit 5: 1, Bit 4: 0 Saver mode. 1 hour Bit 5: 1, Bit 4: 1 24 hours 6-7 Not used Do not change D067/D068/D069/D072 7-18 SM Appendix...
  • Page 558 “1”. “Original 1” and 1: Enabled “Original 2” can be selected in addition to the “Text”, “Text/Photo” and “Photo” modes. System Switch 1A - Not used (do not change these settings) SM Appendix 7-19 D067/D068/D069/D072...
  • Page 559 Original mode selected with the operation panel. Bit 6 Bit 5 Bit 4 Mode Text Text/ Sharp Photo/ Diffusion Photo/ Dithering Dropout color Do not change these settings. Not used D067/D068/D069/D072 7-20 SM Appendix...
  • Page 560 PIN code registered 0: When "0" is selected without PIN code 0: Transmission interrupted registration, transmission is interrupted and an alert 1: No interrupted message shows on the LCD. transmission Not used Do not change these settings. SM Appendix 7-21 D067/D068/D069/D072...
  • Page 561 RTI/CSI display priority displayed on the LCD while the machine is 0: RTI 1: CSI communicating in G3 non-standard mode. File No. printing 0: Enabled 1: File numbers are not printed on any reports. 1: Disabled D067/D068/D069/D072 7-22 SM Appendix...
  • Page 562 0: The machine prints each page immediately after (G3 reception) the machine receives it. 0: After receiving each page 1: The machine prints the complete message after 1: After receiving all pages the machine receives all the pages in the memory. SM Appendix 7-23 D067/D068/D069/D072...
  • Page 563 Action when a fax SC has automatically resets itself. occurred 1: When the fax unit detects any fax SC code, the 0: Automatic reset fax unit stops. 1: Fax unit stops Cross Reference Fax SC codes - See “Troubleshooting” D067/D068/D069/D072 7-24 SM Appendix...

  • Page 564: I-Fax Switches

    For example, if both Bit 0 and Bit 2 are set to “1” then the 400 x 400 Super Fine resolution is set for "Bit 2 200 x 400. 600 x 600 Reserve Reserve SM Appendix 7-25 D067/D068/D069/D072...
  • Page 565 When this switch is On (1): Images scanned in inches are sent in inches. Images scanned in mm are converted to inches. Images received in inches are transmitted in inches. Images received in mm are converted to inches. D067/D068/D069/D072 7-26 SM Appendix...
  • Page 566 This allows the customer to see which documents have not reached their intended destinations if sent to the wrong e-mail addresses, for example. 0: Prints 1st page only. 1: Prints all pages. SM Appendix 7-27 D067/D068/D069/D072...
  • Page 567 0: Does not add the media accept feature to the answer mail 1: Adds the media accept feature to the answer mail. Use this bit switch if a problem occurs when the machine receives an answer mail, which contains the media accept feature field. 5-6 Not Used D067/D068/D069/D072 7-28 SM Appendix...
  • Page 568 When this switch is used to transfer and deliver mail to a PC, the information in the Subject line that indicates where the transmission originated can be used to determine automatically the destination folder for each e-mail. SM Appendix 7-29 D067/D068/D069/D072...
  • Page 569 "1st destination + Total number of destinations: 9" in the Journal indicates a broadcast to 9 destinations. 0: Not recorded 1: Recorded I-Fax Automatic Re-dial Setting Determines whether the I-fax automatically 0: OFF redials when an error occurs. 1: ON Not used D067/D068/D069/D072 7-30 SM Appendix...
  • Page 570 I-fax Switch 09 [SP No. 1-102-010] FUNCTION COMMENTS 0-3 Not used Do not change the settings This setting determines the number of retries when connection and transmission fails due to 4-7 Restrict TX Retries errors. 01-F (1-15 Hex) SM Appendix 7-31 D067/D068/D069/D072...
  • Page 571 This setting determines whether files received with SMTP protocol are delivered or output immediately. 0: Off. Files received via SMTP are output immediately without delivery. 1: On. Files received via SMTP are delivered immediately to their destinations. 1-7 Not used D067/D068/D069/D072 7-32 SM Appendix...
  • Page 572 0: Disabled 1: The machine prints the received and printed 1: Enabled date and time at the bottom of each received page. 3-7 Not used Do not change the settings. SM Appendix 7-33 D067/D068/D069/D072...
  • Page 573 (Page separation threshold: Printer Switch 03, bits data 4 to 7) 0: Disabled 1: Incoming page length is reduced when printing. 1: Enabled (Maximum reducible length: Printer Switches 04, bits 0 to 4) 1-3 Not used Do not change the settings D067/D068/D069/D072 7-34 SM Appendix...
  • Page 574 Bit 3 Bit 2 Bit 1 Bit 0 Setting 0 mm 5 mm 20 mm 155 mm For A5 sideways and B5 sideways paper <Maximum reducible length> = <Paper length> + 0.75 x (N x 5mm) SM Appendix 7-35 D067/D068/D069/D072...
  • Page 575 Just size printing on/off – User switch 05, bit 5 1: Printing will start if another cassette has a suitable size of paper, based on the paper size selection priority tables. 1-7 Not used. Do not change the settings. D067/D068/D069/D072 7-36 SM Appendix...
  • Page 576 Printer Switch 0B - Not used (do not change the settings) [SP No. 1-103-012] Printer Switch 0C - Not used (do not change the settings) [SP No. 1-103-013] Printer Switch 0D - Not used (do not change the settings) [SP No. 1-103-014] SM Appendix 7-37 D067/D068/D069/D072...
  • Page 577 Refer to Detailed Section Descriptions for Bit 4: 1, Bit 3: 0 = Same size more on this feature. Bit 4: 1, Bit 3: 1 = Not used Do not change the settings. Not used D067/D068/D069/D072 7-38 SM Appendix...
  • Page 578 Bit 1: 0 Bit 0: 1 = Disabled receives halftone images from other Bit 1: 1 Bit 0: 0 = Enabled manufacturers fax machines frequently. Bit 1: 1 Bit 0: 1 = Not used Not used Do not change the settings. SM Appendix 7-39 D067/D068/D069/D072...
  • Page 579 JBIG compression. 1: Basic and optional both supported JBIG compression method: Transmission Change the setting when communication 0: Basic mode priority problems occur using JBIG compression. 1: Optional mode priority Do not change the settings. Not used D067/D068/D069/D072 7-40 SM Appendix...
  • Page 580 300 dpi 18(L) 36(H) 400 dpi 24(L) 48(H) Acceptable total error line ratio If the error line ratio for a page exceeds the 0: 5% 1: 10% acceptable ratio, RTN will be sent to the other end. SM Appendix 7-41 D067/D068/D069/D072...
  • Page 581 Communication Switch 05 - Not used (do not change the settings) Communication Switch 06 - Not used (do not change the settings) Communication Switch 07 - Not used (do not change the settings) Communication Switch 08 - Not used (do not change the settings) D067/D068/D069/D072 7-42 SM Appendix...
  • Page 582 1: From page 1 normal memory transmission. 1-7 Not used Do not change the settings. Communication Switch 0B – Not used (do not change the settings) Communication Switch 0C – Not used (do not change the settings) SM Appendix 7-43 D067/D068/D069/D072...
  • Page 583 Communication Switch 0F – Not used (do not change the settings.) Communication Switch 10 [SP No. 1-104-017] FUNCTION COMMENTS Memory transmission: Maximum number of dialing 01 – FE (Hex) times attempts to the same destination D067/D068/D069/D072 7-44 SM Appendix...
  • Page 584 1: The machine converts the scanned data or stored data in the SAF memory to the format which was specified in the set-up protocol (DIS/NSF) before transmission. 1-5 Not used Do not change the factory settings. SM Appendix 7-45 D067/D068/D069/D072...
  • Page 585 Example: If “0” is the PSTN access code, set bit 0 0: On to 1. When the machine detects “0” as the first 1: Off dialed number, it automatically disables V.8 protocol. (Alternatively, if “3” is the PSTN access code, set bit 3 to 1.) D067/D068/D069/D072 7-46 SM Appendix...
  • Page 586 Do not change the settings. Communication Switch 1D - Not used (do not change the settings) Communication Switch 1E - Not used (do not change the settings) Communication Switch 1F - Not used (do not change the settings) SM Appendix 7-47 D067/D068/D069/D072...
  • Page 587 Not used Forbid CED/AMsam output Do not change this setting (Default: 0: Off), unless 0: Off communication problem is caused by a CED or 1: On (Forbid output) ANSam transmission. Do not change the setting. Not used D067/D068/D069/D072 7-48 SM Appendix...
  • Page 588 Do not set to 0 unless the line condition is always 1: Enabled bad enough to slow down the data rate to 14.4 kbps or lower. ECM frame size 0: 256 bytes Keep this bit at “0” in most cases. 1: 64 bytes SM Appendix 7-49 D067/D068/D069/D072...
  • Page 589 This switch is used to prevent reverse polarity in Select detection of reverse ringing on the phone line (applied to PSTN-G3 polarity in ringing ringing). Do not change this setting 0: Off 0: No detection Outside Japan 1: On 1: Detection Inside Japan only D067/D068/D069/D072 7-50 SM Appendix...
  • Page 590 0 - F (Hex); 0 - 15 bits threshold If the number of error bits in the received TCF is below this threshold, the machine informs the sender that training has succeeded. Do not change the settings. Not used SM Appendix 7-51 D067/D068/D069/D072...
  • Page 591 If a modem rate 14.4 kbps or slower is selected, V.8 protocol should be disabled manually. 19.2k Cross reference 21.6k V.8 protocol on/off - G3 switch 03, bit2 24.0k 26.4k 28.8k 31.2k 33.6k Other settings - Not used D067/D068/D069/D072 7-52 SM Appendix...
  • Page 592 7.2 kbps, if the initial modem rate is set at these Bit 5: 0, Bit 4: 1 = V.17 speeds. Bit 5: 1, Bit 4: 0 = V.34 Bit 5: 1, Bit 4: 1 = Reserved Not used Do not change the settings. SM Appendix 7-53 D067/D068/D069/D072...
  • Page 593 If a modem rate 14.4 kbps or slower is 16.8k selected, V.8 protocol should be disabled manually. 19.2k Cross reference: 21.6k V.8 protocol on/off - G3 switch 03, bit2 24.0k 26.4k 28.8k 31.2k 33.6k Other settings - Not used D067/D068/D069/D072 7-54 SM Appendix...
  • Page 594 Bit 1: 0, Bit 0: 1 = Low the following symptoms occurs. Bit 1: 1, Bit 0: 0 = Medium Communication error Bit 1: 1, Bit 0: 1 = High Modem rate fallback occurs frequently. This setting is not effective in V.34 communications. SM Appendix 7-55 D067/D068/D069/D072...
  • Page 595 "Normal parameter: 0" is selected. Do not change the settings. Not used G3 Switch 08 - Not used (do not change the settings) G3 Switch 09 - Not used (do not change the settings) D067/D068/D069/D072 7-56 SM Appendix...
  • Page 596 1 to give the sending machine 0: 6 s 1: 12 s more time to send data. Refer to error code 0-20. ITU-T T.30 recommendation: The first line should come within 5 s of CFR. SM Appendix 7-57 D067/D068/D069/D072...
  • Page 597 Alarm when the handset is off-hook at the end of If the customer wants to hear an alarm if the communication handset is off-hook at the end of fax 0: Disabled communication, change this bit to “1”. 1: Enabled D067/D068/D069/D072 7-58 SM Appendix...
  • Page 598 Do not change the settings. Sidaa manual calibration 1: manually calibrates for communication with a setting line, whose current change occurs such as an 0: Off optical fiber line. 1: On 5-6 Not used Do not change the settings. SM Appendix 7-59 D067/D068/D069/D072...
  • Page 599 When "1" is selected, fax data is received confirmation only when confirming that the telephone 0: No confirmation, number from the sender matches the 1: Confirmation registered telephone number in this machine. If this confirmation fails, the line is disconnected. D067/D068/D069/D072 7-60 SM Appendix...
  • Page 600 IP Fax bit signal reverse setting When "1" is selected, the bit signal reverse 0: Maker code setting method is decided by the internal bit switch. 1: Internal bit switch setting (When communicating between IP Fax devices, LSB first is selected.) SM Appendix 7-61 D067/D068/D069/D072...
  • Page 601 1: When the other end machine is Ciscco, 0: No limit for image compression this permits the image compression other 1: Limit for image compression than JBIG or MMR with ECM communication. Not used Do not change these settings. D067/D068/D069/D072 7-62 SM Appendix...
  • Page 602 1: PPRx4 condition is based on the ITU-T method. Shift down setting at receiving Selects whether to shift down when negative negative code codes are received. 0: OFF, 1: ON Not used Do not change this setting. SM Appendix 7-63 D067/D068/D069/D072...
  • Page 603 Sets the modem bit rate for transmission. The default is "0110" (14.4K bps). Bit 4 Bit 3 Bit 2 Bit 1 2400 bps 4800 bps 7200 bps 9600 bps 12.0 Kbps 14.4 Kbps 16.8 Kbps 19.2 Kbps 21.6 Kbps 24.0 Kbps D067/D068/D069/D072 7-64 SM Appendix...
  • Page 604 Bit 5: 0, Bit 4: 1 = V17 Bit 5: 1, Bit 4: 0 = V34* Bit 5: 1, Bit 4: 1 = Not used *V34 is not supported for IP-Fax communication. Do not change these settings. Not used SM Appendix 7-65 D067/D068/D069/D072...
  • Page 605 Bit 3 Bit 2 Bit 1 Bit 0 2400 bps 4800 bps 7200 bps 9600 bps 12.0 Kbps 14.4 Kbps 16.8 Kbps 19.2 Kbps 21.6 Kbps 24.0 Kbps 26.4 Kbps 28.8 Kbps 31.2 Kbps 33.6 Kbps D067/D068/D069/D072 7-66 SM Appendix...
  • Page 606 Sets the modem type for reception. The default is "0100" (V27ter, V29, V17). Bit 7 Bit 6 Bit 5 Bit 4 V27ter V27ter, V29 V27ter, V29, V33 (invalid) V27ter, V29, V17 V27ter, V29, V17, V34* *V34 is not supported for IP-Fax communication. SM Appendix 7-67 D067/D068/D069/D072...
  • Page 607 Space CSI transmission setting at When "0" is selected, frame data is enabled. no CSI registration When "1" is selected, the transmitted data is 0: Not transmitted, all spaces. 1: Transmitted Not used Do not change these settings. D067/D068/D069/D072 7-68 SM Appendix...
  • Page 608 Bit 5: 1, Bit 4: 0 = 180 sec is late, adjust the longer interval timer. Bit 5: 1, Bit 4: 1 = 240 sec The default is "00" (75 seconds). Do not change these settings. Not used SM Appendix 7-69 D067/D068/D069/D072...
  • Page 609 SP2-103-001 Country Country Decimal Decimal /Area /Area France Germany Asia Hong Kong Italy South Africa Austria Australia Belgium Zealand Denmark Singapore Finland Malaysia Ireland China Norway Taiwan D067/D068/D069/D072 7-70 SM Appendix...
  • Page 610 PSTN dial tone detection time If 680508 contains FF(H), the machine 680509 PSTN dial tone reset time (LOW) pauses for the pause 20 ms time (address 68050D / 68050E). 68050A PSTN dial tone reset time (HIGH) Italy: See Note 2. SM Appendix 7-71 D067/D068/D069/D072...
  • Page 611 680514 limit (low byte) PSTN busy tone frequency lower 680515 If both addresses limit (high byte) Hz (BCD) contain FF(H), tone PSTN busy tone frequency lower detection is disabled. 680516 limit (low byte) D067/D068/D069/D072 7-72 SM Appendix...
  • Page 612 FF(H), tone PABX ringback tone off detection 680523 20 ms detection is disabled. time PABX detection time for silent If both addresses 680524 period after ringback tone 20 ms contain FF(H), tone detected (LOW) detection is disabled. SM Appendix 7-73 D067/D068/D069/D072...
  • Page 613 Busy tone ON time: range 3 68052F Busy tone OFF time: range 3 680530 Busy tone ON time: range 4 20 ms 680531 Busy tone OFF time: range 4 Busy tone continuous tone 680532 detection time D067/D068/D069/D072 7-74 SM Appendix...
  • Page 614 International dial tone reset time 20 ms the pause time (68053D 68053A (HIGH) / 68053E). Belgium: See Note 2. International dial tone continuous 68053B tone time International dial tone permissible 68053C drop time SM Appendix 7-75 D067/D068/D069/D072...
  • Page 615 680549). Country dial tone reset time 680545 (HIGH) Country dial tone continuous tone 680546 time Country dial tone permissible drop 680547 time 20 ms 680548 Country dial wait interval (LOW) 680549 Country dial wait interval (HIGH) D067/D068/D069/D072 7-76 SM Appendix...
  • Page 616 DTMF tone on time (parameter 17). 1 ms SP2-103-019 680551 DTMF tone off time (parameter 18). SP2-103-020 Tone attenuation level of DTMF -N x 0.5 680552 (parameter 19). signals while dialing –3.5 dBm See Note 5. SM Appendix 7-77 D067/D068/D069/D072...
  • Page 617 The OHDI relay is open 68055A Break time (flash start mode) 1 ms for this interval. International dial access code 68055B For a code of 100: (High) 68055B - F1 International dial access code 68055C - 00 68055C (Low) D067/D068/D069/D072 7-78 SM Appendix...
  • Page 618 680567 Do not change the Not used settings. 680571 Acceptable ringing signal SP2-103-003 680572 frequency: range 1, upper limit (parameter 02). 1000/ N (Hz). Acceptable ringing signal SP2-103-004 680573 frequency: range 1, lower limit (parameter 03). SM Appendix 7-79 D067/D068/D069/D072...
  • Page 619 Not used settings. 680580 Interval between dialing the last digit and switching the Oh relay 680581 over to the external telephone 20 ms Factory setting: 500 ms when dialing from the operation panel in handset mode. D067/D068/D069/D072 7-80 SM Appendix...
  • Page 620 CED detection time Factory setting: 200 ms Acceptable CNG detection 6805A6 If both addresses frequency upper limit (high byte) BCD (Hz) contain FF(H), tone Acceptable CNG detection detection is disabled. 6805A7 frequency upper limit (low byte) SM Appendix 7-81 D067/D068/D069/D072...
  • Page 621 Acceptable AI short protocol tone 6805B1 (800Hz) detection frequency lower If both addresses limit (high byte) Hz(BCD) contain FF(H), tone Acceptable AI short protocol tone detection is disabled. 6805B2 (800Hz) detection frequency lower limit (low byte) D067/D068/D069/D072 7-82 SM Appendix...
  • Page 622 Bits 0 to 3 – Not used 6805C7 Bit 4 = V.34 protocol dump 0: Simple, 1: Detailed (default) Bits 5 to 7 – Not used. 6805C8 to Do not change the Not used 6805D9 settings. 6805DA T.30 T1 timer SM Appendix 7-83 D067/D068/D069/D072...
  • Page 623 RAM address 68055E: the lower four bits have the following meaning. Bit 2 - 1: International dial tone cadence detection enabled (Belgium) Bit 1 - Not used Bit 0 - 1: PSTN dial tone cadence detection enabled (Italy) D067/D068/D069/D072 7-84 SM Appendix...
  • Page 624 6805B5h. Tones which frequency is higher than 1500Hz refer to the setting at 6805B6h. 68054A, 68054D, 68054E: The actual inter-digit pause (pulse dial mode) is the sum of the period specified by the RAM addresses 68054A, 68054D, and 68054E. SM Appendix 7-85 D067/D068/D069/D072...
  • Page 625 Select the next switch: press “Next” or Select the previous switch: “Prev.” until the correct switch is displayed. Then go back to step 6. 10. After the setting is changed, press “OK” key. 11. After finishing, reset bit 0 of System Bit Switch 00 to 0. D067/D068/D069/D072 7-86 SM Appendix...
  • Page 626 The T1 time is the value stored in this byte (in hex code), multiplied by 1 second. Range: 0 to 120 s (00h to 78h) FFh - The local NCU parameter factory setting is used. Do not program a value between 79h and FEh. SM Appendix 7-87 D067/D068/D069/D072...
  • Page 627 –2 terminal until the results are better. –3 If the setting is “Disabled”, the NCU parameter 01 setting is used. –4 Do not use settings other than listed on the left. –15 Disabled D067/D068/D069/D072 7-88 SM Appendix...
  • Page 628 Bit 7: 1, Bit 6: 1, Bit 5: 1 = Disabled Modem rate fallback occurs frequently. Do not use settings other than listed on the left. If the setting is “Disabled”, the bit switch setting is used. SM Appendix 7-89 D067/D068/D069/D072...
  • Page 629 Switch 04 bit 4 must be changed to 0. 16800 19200 Do not use settings other than listed on the left. If the setting is 21600 “Disabled”, the bit switch setting is 24000 used. 26400 28800 31200 33600 Disabled Other settings: Not used D067/D068/D069/D072 7-90 SM Appendix...
  • Page 630 Compression modes available This bit determines the capabilities that are in transmit mode informed to the other terminal during transmission. 0: MH only If the setting is “Disabled”, the bit switch setting is 1: Disabled used. SM Appendix 7-91 D067/D068/D069/D072...
  • Page 631 Switch 06 - Not used (do not change the settings) Switch 07 - Not used (do not change the settings) Switch 08 - Not used (do not change the settings) Switch 09 - Not used (do not change the settings) D067/D068/D069/D072 7-92 SM Appendix...
  • Page 632 The "0" selection (default) references the settings for compression method of Bits 00, 01, 02 above. The "1" selection ignores the e-mail attachments selections of Bits 00, 01, 02. 0: Registered (Bit 0 to 6) 1: No registration. SM Appendix 7-93 D067/D068/D069/D072...
  • Page 633 The "0" selection (default) references the settings for of e-mail attachments Bits 00, 01, 02 above. The "1" selection ignores the 0: Registered (Bit 0 to 6) selections of Bits 00, 01, 02. 1: No registration. D067/D068/D069/D072 7-94 SM Appendix...
  • Page 634 The "0" selection (default) references the settings for of e-mail attachments Bits 00, 01, 02, 04 above. The "1" selection ignores 0: Registered (Bit 0 to 6) the selections of Bits 00, 01, 02, 04. 1: No registration. SM Appendix 7-95 D067/D068/D069/D072...
  • Page 635 Switch 06 - Not used (do not change the settings) Switch 07 - Not used (do not change the settings) Switch 08 - Not used (do not change the settings) Switch 09 - Not used (do not change the settings) D067/D068/D069/D072 7-96 SM Appendix...
  • Page 636 Bit 0: Forwarding mark printing on forwarded messages 0: OFF, 1: ON (Print) Bit 1: Center mark printing on received copies (This switch is not printed on the user parameter list.) 0: OFF, 1: ON (Print) SM Appendix 7-97 D067/D068/D069/D072...
  • Page 637 Bit 2: 0, Bit 1: 0 = The machine receives all the fax messages. Bit 2: 0, Bit 1: 1 = The machine receives the fax messages with RTI or CSI. Bit 2: 1, Bit 1: 0 = The machine receives the fax messages with the same ID code. D067/D068/D069/D072 7-98 SM Appendix...
  • Page 638 6800DC(H) - User parameter switch 12 (SWUSR_0C): Not used 6800DD(H) - User parameter switch 13 (SWUSR_0D): Not used 6800DE(H) - User parameter switch 14 (SWUSR_0E) Bit 0: Message printout while the machine is in Night Printing mode 0: On, 1: Off SM Appendix 7-99 D067/D068/D069/D072...
  • Page 639 Bit 7: Press “Start” key without an original when using the on hook dial or external phone, 0: displays “Cannot detect original size”. 1: Receives fax messages. 6800E2(H) - User parameter switch 18 (SWUSR_12) Bit 0: TTI date 0: Off, 1: On D067/D068/D069/D072 7-100 SM Appendix...
  • Page 640 Bits 2 to 5: Store documents in memory which could not be printed from PC fax (LAN fax) driver Bit 5 Bit 4 Bit 3 Bit 2 Setting 0 min. 1 min. 14 min. 15 min. SM Appendix 7-101 D067/D068/D069/D072...
  • Page 641 - Ringing times setting in the TEL line priority mode: 00 to 99 (BCD) 6800ED(H) - User parameter switch 29 (SWUSR_1D): Not used 6800EE(H) and 6800EF(H) - User parameter switches 30 and 31 (SWUSR_1E and 1F): Not used 6800F0(H) - User parameter switch 32 (SWUSR_20) D067/D068/D069/D072 7-102 SM Appendix...
  • Page 642 68031B to 68032E(H) - PSTN-2 CSI (Max.20 characters - ASCII) - Not used 68032F to 680342(H) - PSTN-3 CSI (Max.20 characters - ASCII) - Not used 680343(H) - Number of PSTN-1 CSI characters (Hex) 680344(H) - Number of PSTN-2 CSI characters (Hex) - Not used SM Appendix 7-103 D067/D068/D069/D072...
  • Page 643 680494(H) - On-hook monitor volume 00 - 07(H) 680495(H) - Dialing monitor volume 00 - 07(H) 680496(H) - Buzzer volume 00 - 07(H) 680497(H) - Beeper volume 00 - 07(H) 6804A8(H) - Machine code (Check ram 4) D067/D068/D069/D072 7-104 SM Appendix...
  • Page 644 68AFDA(H) - IP-Fax backup data 00 - 600 (H) 69ECBE(H) - 69ECDE(H) - Dial tone detection parameter (Max. 11 x 3 lines) This initializes following order. [0x04, 0x40, 0x03, 0x60, 0x64, 0xf4, 0x01,0x64, 0x04, 0xc8, 0x00] SM Appendix 7-105 D067/D068/D069/D072...
  • Page 645 PAPER TRAY UNIT B421...
  • Page 646 B421 TABLE OF CONTENTS 1 OVERALL MACHINE INFORMATION ..........1 1.1 MECHANICAL COMPONENT LAYOUT ............1 1.2 ELECTRICAL COMPONENT LAYOUT............1 1.3 DRIVE LAYOUT ................... 2 1.4 OVERALL ELECTRICAL CIRCUIT .............. 2 1.5 DETAILED DESCRIPTIONS ................ 3 1.5.1 PAPER FEED AND SEPARATION ............. 3 1.6 PAPER LIFT MECHANISM ................

  • Page 648: Overall Machine Information

    MECHANICAL COMPONENT LAYOUT 1. OVERALL MACHINE INFORMATION 1.1 MECHANICAL COMPONENT LAYOUT B421V102.WMF 1. Feed Roller 3. Bottom Plate 2. Friction Pad 4. Optional Tray Heater 1.2 ELECTRICAL COMPONENT LAYOUT B421V101.WMF 1. Tray Main Board 4. Door Switch 2. Paper Feed Motor 5.

  • Page 649: Drive Layout

    DRIVE LAYOUT 1.3 DRIVE LAYOUT B421D106.WMF 1. Paper Feed Motor 3. Feed Roller 2. Paper Feed Clutch 4. Friction Pad 1.4 OVERALL ELECTRICAL CIRCUIT Motor Clutch Tray Connection Paper Feed Board Sensor Paper End Sensor Door Switch B421V107.WMF B421...

  • Page 650: Detailed Descriptions

    DETAILED DESCRIPTIONS 1.5 DETAILED DESCRIPTIONS 1.5.1 PAPER FEED AND SEPARATION B421D101.WMF The paper tray holds 500 sheets. A friction-pad feed system is used. [A]: Paper feed roller [B]: Friction pad 1.6 PAPER LIFT MECHANISM B421D102.WMF With tray partially or fully out of unit: Pushing down bottom plate [A] engages latch [B], locking the plate down.

  • Page 651: Paper End Detection

    PAPER END DETECTION 1.7 PAPER END DETECTION B421D103.WMF [A]: Paper End Feeler [B]: Paper End Sensor [C]: Cutout in Paper Tray • If paper is present: feeler [A] pushed up, deactivating sensor [B]. • If no paper is present: feeler [A] drops into cutout [C], activating sensor [B]. •...

  • Page 652: Side And End Fences

    SIDE AND END FENCES 1.8 SIDE AND END FENCES B421D104.WMF [A]: Side Fence [B]: End Fence • Side Fence: Set width to A4, 8 ", or 8 ". • End fence: Set from 11" to 13", with standard settings at 11", A4, and 13". To feed 14"...

  • Page 653: Replacement And Adjustment

    FEED ROLLER AND FRICTION PAD 2. REPLACEMENT AND ADJUSTMENT 2.1 FEED ROLLER AND FRICTION PAD 1. Take the tray out of the paper tray unit. 2. Clip ring [A] 3. Shaft assembly [B] 4. Feed roller [C] ( x 1) 5.

  • Page 654: Sensors

    SENSORS 2.3 SENSORS 1. Remove the copier from the paper tray unit (☛ 2.2). 2. Open the PTU's right door [A]. × 1) [B]: Paper end sensor ( [C]: Paper feed sensor × 1) (1 feeler [D], B421R103.WMF B421...

  • Page 655: Drive Section

    DRIVE SECTION 2.4 DRIVE SECTION 2.4.1 DRIVE BLOCK 1. Remove copier from paper tray unit (☛ 2.2). 2. Open the paper tray unit's right door [A]. × 4) 3. Drive block [B] ( B421R102.WMF 2.4.2 PAPER FEED MOTOR 1. Drive block (☛ 2.4.1) ×...

  • Page 656: Paper Feed Clutch

    DRIVE SECTION 2.4.3 PAPER FEED CLUTCH 1. Drive block (☛ 2.4.1) 2. Detach the clutch cover [A] x 1, x 2). × 1) 3. Paper feed clutch [B] ( Detach the connector from the board side, not the clutch side. B421R104.WMF 2.4.4 TRAY MAIN BOARD (☛...
  • Page 657 ARDF DF1000 B872...
  • Page 659 ARDF DF1000 B872 TABLE OF CONTENTS 1. REPLACEMENT AND ADJUSTMENT ..........1 1.1 COVER ......................1 1.1.1 REAR COVER ..................1 1.2 DOCUMENT FEED COMPONENTS ............2 1.2.1 ORIGINAL FEED UNIT ................ 2 1.2.2 SEPARATION ROLLER............... 2 1.3 ELECTRICAL COMPONENTS ..............3 1.3.1 DF DRIVE BOARD................
  • Page 661 Read This First Safety and Symbols Replacement Procedure Safety Turn off the main power switch and unplug the machine before beginning any of the replacement procedures in this manual. Symbols Used in this Manual This manual uses the following symbols. : See or Refer to ...

  • Page 663: Replacement And Adjustment

    Cover 1. REPLACEMENT AND ADJUSTMENT 1.1 COVER 1.1.1 REAR COVER Open the ARDF [A]. Release the three hooks Open the left cover [B]. Open the original tray [C]. Rear cover [D] ( x 1, hook x 4) B872...

  • Page 664: Document Feed Components

    Document Feed Components 1.2 DOCUMENT FEED COMPONENTS 1.2.1 ORIGINAL FEED UNIT Open the left cover. Original feed unit [A] (  x 1) 1.2.2 SEPARATION ROLLER Open the left cover. Original feed unit ( "Original Feed Unit") Separation roller cover [A] (hook x 2) Separation roller stopper [B] (hook) Separation roller [C] B872...

  • Page 665: Electrical Components

    Electrical Components 1.3 ELECTRICAL COMPONENTS 1.3.1 DF DRIVE BOARD Rear cover (see "Rear Cover") DF drive board [A] (  x 2,  x 4, ground cable x 1) 1.3.2 ORIGINAL SET AND INVERTER SENSOR Open the left cover. Original feed unit (see the "Original Feed Unit") DF feed clutch (see the "DF Feed Clutch") Original feed-in guide plate [A] (...

  • Page 666: Registration And Exit Sensor

    Electrical Components 1.3.3 REGISTRATION AND EXIT SENSOR Open the left cover. Original feed unit (see the "Original Feed Unit") DF feed clutch (see the "DF Feed Clutch") Original feed-in guide plate (see the "Original Set and Inverter Sensor") DF feed motor (see the "DF Feed Motor") DF transport motor (see the "DF Transport Motor") Transport roller [A] ( ...

  • Page 667: Registration Sensor Reflector

    Electrical Components 12. Exit sensor [F] (  x 1, hook) Registration Sensor Reflector Clean the registration sensor reflector [A] as necessary. B872...

  • Page 668: Original Feed Drive

    Original Feed Drive 1.4 ORIGINAL FEED DRIVE 1.4.1 DF FEED MOTOR Rear cover (see "Rear Cover") Inner cover [A] (  x 1) DF feed motor with bracket [B] (  x 2, x 4,  x 3, timing belt) DF feed motor [C] ( ...

  • Page 669: Df Feed Clutch

    Original Feed Drive DF transport motor with bracket [A] (  x 2, spring x 1, timing belt) DF transport motor [B] (  x 2) 1.4.3 DF FEED CLUTCH Open the left cover. Front cover [A] ( x 1) Bracket [B] (...

  • Page 670: Detailed Descriptions

    Component Layout 2. DETAILED DESCRIPTIONS 2.1 COMPONENT LAYOUT 2.1.1 MECHANICAL COMPONENT LAYOUT 1. Separation Roller 7. Exit Roller 2. Paper Feed Roller 8. Exit Sensor 3. Pick-up Roller 9. Registration Sensor 4. Original Set Sensor 10. Registration Roller 5. Inverter Roller 11.

  • Page 671: Electrical Component Layout

    Component Layout 2.1.2 ELECTRICAL COMPONENT LAYOUT 1. DF Feed Clutch 6. DF Feed Motor 2. Registration Sensor 7. Inverter Sensor 3. Exit Sensor 8. DF Drive Board 4. Left Cover Sensor 9. Junction Gate Solenoid 5. DF Transport Motor 10. Original Set Sensor Electrical Component Descriptions Symbol Name...
  • Page 672 Component Layout clutch in single-sided mode. Detects the trailing edge of the original to turn off the transport and feed motor and junction gate solenoid in single-sided mode. Detects the trailing edge of the original to turn on the DF feed clutch. In single-sided mode, used to detect original misfeeds.

  • Page 673: Drive Layout

    Component Layout 2.1.3 DRIVE LAYOUT 1. DF Feed Motor 2. Feed Roller 3. Pick-up Roller 4. Inverter Roller 5. DF Feed Clutch 6. Separation Roller 7. Transport Roller 8. DF Transport Motor 9. Exit Roller 10. Registration Roller DF Feed Motor: Drives the feed, separation, pick-up, and transport and inverter rollers. DF Transport Motor: Drives the registration and exit rollers.

  • Page 674: Basic Operation

    Basic Operation 2.2 BASIC OPERATION 2.2.1 PICK-UP AND SEPARATION The ARDF uses an FRR (feed & reverse roller) system. Setting paper moves the feeler, causing the original set sensor to inform the CPU that the ARDF is ready to feed. Press ...

  • Page 675: Double-Sided Originals

    Basic Operation Double-Sided Originals After an original has been fed to the registration sensor [B] by the transport roller, the DF feed motor stops briefly. After the scanner has moved to DF scan position, and the white peak has been read, the front side of the original is then scanned. When the exit sensor [C] detects the leading edge of the original, the junction gate solenoid is activated and the junction gate [E] opens.

  • Page 676: Original Set Sensor

    Basic Operation The original is then sent to the inverter table again to be turned over. This is done so that the duplex copies will be properly stacked front side down in the exit tray [G] in the correct order. Original Set Sensor During one-to-one copying, copy paper is fed to the registration roller in advance (while the original is still being scanned), to increase the copy speed.

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