Printing Problems - Lexmark ST9822 User Manual

Troubleshooting
Action
Step 2
a
From the Paper menu on the control panel, check if the printer
is set to the correct paper size.
b
Print the document.
Do paper jams occur frequently?
Step 3
a
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b
Print the document.
Do paper jams occur frequently?
Jammed pages are not reprinted
Action
a
From the home screen, touch Settings > Device > Notifications
> Jam Content Recovery.
b
Select On or Auto.
c
Apply the changes.
Are the jammed pages reprinted?

Printing problems

Print quality is poor
Blank or white pages
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
navigate through the settings.
Yes No
Go to step 3. The problem is
solved.
Contact customer The problem is
support. solved.
Yes No
The problem is Contact
solved. support.
185
customer
to