Installing Hot Fixes - NETGEAR STM150 Appliance Reference Manual

ProSecure Web/Email Security Threat Management (STM) Appliance Reference Manual
1. Select Support > Online Support from the menu The Online Support screen displays.
Figure 7-2
2. In the Support Key field, enter the support key that was given to you by NETGEAR
3. Click Connect. When the tunnel is established, the tunnel status field will display ON.
To terminate the tunnel, click Disconnect. The tunnel status field will display OFF.
If NETGEAR Technical Support cannot access the STM remotely, they might ask you to save a
log file to your computer and then e-mail it to NETGEAR for analysis (see "Gathering Important
Log Information and Generating a Network Statistics Report" on page 6-43).

Installing Hot Fixes

NETGEAR might release hot fixes or patches if certain problems are found in any software
release. When a hot fix is available, install it immediately to ensure optimum performance of the
STM. Hot fixes might be released through NETGEAR resellers or might be available on the
NETGEAR ProSecure Web site at http://prosecure.netgear.com.
7-8 Troubleshooting and Using Online Support
v1.0, September 2009