997.00 Duplex controller card assembly type failure
Step
Action and questions
Check the duplex unit for proper
1
installation.
Remove duplex unit assembly,
and reinstall it.
Perform a 2-sided print test.
Does the error still occur?
Perform a 2-sided print test.
2
Does the error still occur?
POR the machine, and perform a
3
print test.
Does the error continue?
POR the machine, and perform a
4
print test.
Does the error continue?
999.00 Finisher engine/RIP functional failure
Step
Action and questions
Turn the printer off and on
1
several times.
Does the error still occur when
the power is on?
Check the finisher controller card
2
assembly connections.
Are the connections of the
finisher controller card
assembly properly connected?
Check the upper printer engine
3
card assembly connections.
Are the connections of the
printer engine card assembly
properly connected?
Yes
Go to step 2.
Replace the duplex controller
card assembly.
Go to
"Printer left duplex door
assembly removal" on
page
4-145.
Go to step 3.
Replace the upper printer engine
PCBA.
Go to
"Upper printer engine
PCBA removal" on page
4-189.
Go to step 4.
Replace the lower printer engine
PCBA.
Go to
"Lower engine PCBA
removal" on page
4-106.
Yes
Go to step 2.
Replace the finisher controller
card assembly.
Go to
"Finisher PCBA removal"
on page
4-356.
Replace the upper printer engine
PCBA.
Go to
"Upper printer engine
PCBA removal" on page
4-189.
If the error remains, then go to
step 4.
7558-xxx
No
Problem resolved
Problem resolved
Problem resolved
Problem resolved
No
Problem resolved
Problem resolved
Problem resolved
Diagnostic information
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