Avaya IP Office 8.1 Product Description page 355

Call Flows with Voicemail Pro for Intelligent Call Handling
At the heart of Voicemail Pro is the ability to construct call flows from a series of different building blocks. These
building blocks allow automation over tasks like answer a call, listen for tone-dialed digits, make a call etc.
Voicemail Pro call flows allow far more than just guiding a user to the group or extension they require. Call
flows allow Voicemail Pro to dial back users as soon as a voicemail message is left for them, it provides remote
access to phone forwarding settings should a user wish to change their Forwarding or Follow Me number from
an external telephone. Voicemail Pro provides message handling for individuals or groups, audio information to
callers so assisting the operator during periods of heavy call activity and links to business applications through
services such as Text-to-Speech. Voicemail Pro provides a full telephony applications environment where call
flows can be set up and interact in real time with business workflow – callers can interact via menus and data
entry and Voicemail Pro applications can speak back results. For example, users can listen to their email
messages through the telephone.
Email Integration
Integration with email systems is provided by the Voicemail Pro Unified Messaging Service (UMS) which is
delivered to eligible users as part of the Office Worker, Teleworker or Power User license. It enables Voicemail
Pro to interact with email systems to provide a synchronization of voicemails and their status (new/unread,
read, deleted, saved) between all user devices like desk telephones, mobile cell telephones, the UMS web
interface, Avaya one-X™ Portal for IP Office, the email client and other devices that are synchronized with the
user's email account. This will work for email clients that use the IMAP4 protocol (like MS Outlook, Lotus Notes,
Mozilla Thunderbird, and many others).
Voicemail Pro and Exchange Server
Advanced collaboration between Voicemail Pro and Microsoft Exchange Server offers voicemail storage into the
Exchange message store. This is the single point of storage for all email and voicemail messages and therefore
the single source for all message status information. When a voicemail should be collected using a desk phone
connected to the IP Office, Voicemail Pro retrieves it directly from the Exchange message store. Voicemail Pro
sends the voicemails not just as emails with a .WAV attachment but as a message formatted as 'voicemail' so
that Exchange can handle them differently from emails.
If Microsoft Exchange Server working with a mobility solution server (e.g., a Blackberry Enterprise Server) are
used to push emails to mobile devices (Blackberry or similar), Voicemail Pro also integrates and delivers
voicemails via the Exchange Server to the mobility solution. The mobile device is then able to present
voicemails on the visual voicemail interface (instead of presenting them as emails with an attachment).
Voicemail in a Small Community Network (SCN)
A single PC based Voicemail Pro server can provide voicemail services to multiple IP Office systems in a Small
Community Network over the LAN, WAN or a Frame Relay network. This is referred to as 'Centralized Voicemail'
and can reduce costs, while facilitating communication between IP Office sites. For resilience, should the main
site fail, the Centralized Voicemail will automatically reconnect to an alternative IP Office site.
For voicemail connections from remote IP Office users in a SCN no multi-site channels are needed.
Product Description
IP Office 8.1
© 2012 AVAYA All rights reserved.
Page 355
Issue 26.k.- (16 August 2012)