Avaya IP Office 8.1 Product Description page 407

Printer
·
The printer path that the report should be sent to.
Report Period
·
Selection of days, weeks or months from a list box. The number of days or weeks is counted from the
date that the report is first scheduled to be run. Months are from the last full months data i.e. if the
report is scheduled in February then January will be the last month in the report.
Report Range
·
The start and end date for the report.
Language
·
If the default language is not required then another language can be selected that your system
supports.
Filters can be used in the report to provide exactly the type of information the customer is looking for. The filter
field is used to refine the data and offers the following options in a drop down list; All, Answered, Refused,
Refused Overflowed, Overflowed All, Overflowed Off PBX, Overflowed on PBX, Transferred and Lost Calls. The
default setting is all.
Reports can also be scheduled for future delivery to any network printer or email address in any of the
supported formats.
IP Office Customer Call Reporter Report Examples
Call Details Report:
Call Summary Report:
Product Description
IP Office 8.1
© 2012 AVAYA All rights reserved.
Page 407
Issue 26.k.- (16 August 2012)