Avaya IP Office 8.1 Product Description page 448

Office Worker License - 20 Users: IPO LIC R6 OFF WORKER RFA 20 (229440)
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Upgrade from Office Worker to Power User - 5 users: IPO R8+ OFF WORKER TO PWR USER
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UPG5 (267803)
Teleworker
This User Profile is targeted at users who are working from home (or elsewhere) with Internet connection to the
office. They are provided with the ability to leverage the PSTN/ISDN via Telecommuter mode, without incurring
any remote phone charges. Alternatively the new IP Office Video Softphone can be used if the quality of service
of the local internet connection is adequate. The teleworker is also capable of using a VPN phone.
Teleworkers who have Preferred Edition do not need to buy additional Essential Edition licenses. However, the
IP Office Manager will give an error if the administrator tries to set a user to Teleworker when Preferred Edition
is not present. The error will be "No Preferred License available." In systems where the users are set but there
is no Preferred Edition, an alarm is sent to the administrator.
Teleworker includes remote worker capability with the package. An Essential Edition license provides four (4)
remote worker seats. Customers requiring additional seats will need to purchase the Teleworker solution.
The Teleworker license enables a user to use Avaya one-X™ Portal for IP Office and the IP Office Video
Softphone. UMS functionality for voicemail/email integration is also enabled, providing synchronization with any
IMAP e-mail client (this requires Preferred Edition). The license instances are consumed for each user being
configured.
Teleworker License - 1 User: IPO LIC R6 TELEWORKER 1 (229430)
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Teleworker License - 5 Users: IPO LIC R6 TELEWORKER 5 (229431)
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Teleworker License - 20 Users: IPO LIC R6 TELEWORKER 20 (229432)
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Power User
This User Profile is targeted at key knowledge workers with the need for both Mobile Worker and Teleworker
functionality. Like the teleworker, the power user is capable of using a VPN phone.
Power Users who have Preferred Edition do not need to buy additional Essential Edition licenses. However, the
IP Office Manager will give an error if the administrator tries to set a user to Power User when Preferred Edition
is not present. The error will read "No Preferred License available." In systems where the users are set but
there is no Preferred Edition, an alarm is sent to the administrator.
The Power User license enables a user to use Avaya one-X™ Portal for IP Office, IP Office Video Softphone, all
Mobility features and Unified Messaging Service (UMS). The license instances are consumed for each user being
configured.
Power User License - 1 User: IPO LIC R6 PWR USER 1 (229426)
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Power User License - 5 Users: IPO LIC R6 PWR USER 5 (229427)
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Power User License - 20 Users: IPO LIC R6 PWR USER 20 (229428)
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Upgrade from Office Worker to Power User - 5 users: IPO R8+ OFF WORKER TO PWR USER
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UPG5 (267803)
Upgrade from Mobile Worker to Power User - 5 users: IPO R8+ MOBILE TO PWR USER UPG 5
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(267802)
Receptionist
This User profile is targeted at operators/receptionists and provides a visual PC interface for call handling and
management for multiple sites. Up to 4 of these users are supported on each site.
The Receptionist license enables a user to use IP Office SoftConsole. This is a Windows PC application intended
for receptionists and operators. Up to 4 SoftConsoles can be licensed on a single IP Office system.
Receptionist User License: IPO LIC RECEPTIONIST RFA LIC:CU (171987)
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Enables the 1
licenses can be added for up to 4 SoftConsoles running at any time.
Customer Service Agent
This User Profile is targeted at employees who are responsible for fielding customer service calls. This agent
license enables a user to use IP Office Customer Call Reporter. It provides them with a web browser interface to
view key statistics in real-time and also allows supervisor to track their performance with IP Office Customer
Call Reporter. Up to 150 agents can be licensed on IP Office Customer Call Reporter.
Customer Service Agent License - 1 User: IPO LIC CUSTMR SVC AGT RFA 1 (217650)
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Customer Service Agent License - 5 Users: IPO LIC CUSTMR SVC AGT RFA 5 (217651)
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Customer Service Agent License - 20 Users: IPO LIC CUSTMR SVC AGT RFA 20 (217653)
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Product Description
IP Office 8.1
st instance and subsequent instances of the PC-based operator console. Additional
© 2012 AVAYA All rights reserved.
Page 448
Issue 26.k.- (16 August 2012)