Avaya IP Office 8.1 Product Description page 318

Avaya IP Office Plug-in for Microsoft Outlook
Microsoft Outlook is an application that many knowledge workers invoke in the morning and keep running all
day. The IP Office Plug-in for Microsoft Outlook brings a subset of the Avaya one-X™ Portal for IP Office user
experiences to Outlook. The plug-in allows the user to communicate with contacts without leaving the Outlook
window and without needing to bring up separate client applications. This vastly improves user productivity.
Avaya IP Office Plug-in for Microsoft Outlook provides the following features:
Initiate a voice call (to work, to home or other numbers)
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Get notifications for incoming calls with options to accept or reject
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Listen to voicemail
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View Call history
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Export Outlook contacts to Avaya one-X™ Portal for IP Office Server
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Show presence of users - Telephony presence, User presence of other system contacts, User presence
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published by contacts on other presence networks (e.g.: GoogleTalk), Calendar presence
"Collapse" plug-in window to avoid capturing the entire screen. UC features will continue to be
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available to the Outlook user
Click-to-Call options on context menu of a contact from Outlook Contacts directory or from Outlook
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Calendar (number should be in Location field)
The Avaya IP Office Plug-in for Microsoft Outlook can be downloaded from the Desktop Integration tab of the
Avaya one-X™ Portal for IP Office. The plug-in is supported on the WinXP+SP3, Windows Vista and Windows7
operating system for Microsoft Outlook versions 2003, 2007 and 2010.
Product Description
IP Office 8.1
© 2012 AVAYA All rights reserved.
Page 318
Issue 26.k.- (16 August 2012)