Page 1 IP Office 1608/1616 Phone User Guide 15-601040 Issue 11c – (Thursday, April 16, 2020)
Page 2: Table Of Contents
5.3.3 Do Not Disturb Exceptions ................58 1.7 Labels ..............12 5.4 Twinning ..............59 1.8 IP Phone Features (1608 and 1616) ..............12 5.4.1 Mobile Twinning Control ................60 1.9 The Main Phone Menus ..............13 5.4.2 Transfering a Call to Your Mobile Phone ................
Page 3 ..............157 16.2.3 Account Code ................132 16.2.4 Auto Answer ................132 Status Menu 16.2.5 Call Forwarding All ................132 1608/1616 Phone User Guide Page 3 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 4 22.14 Forward on Busy ..............199 22.15 Forward on No Answer ..............199 22.16 Forward Unconditional ..............199 22.17 Group ..............200 1608/1616 Phone User Guide Page 4 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 5: Introduction
Chapter 1. Introduction 1608/1616 Phone User Guide Page 5 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 6: Important Safety Information
1. Introduction This guide is for 1608 and 1616 phones when being used on an IP Office telephone system running in any mode other that Basic Edition mode. 1616 Telephone 1608 Telephone 1.1 Important Safety Information · Warning: This handset may pickup small metal objects such as metal pins or staples.
Page 7: 08 Phones
· The phone includes a headset socket for connection of phone headsets. · The 1608 and 1616 phones are connect to the telephone system via the IP data network and so have some additional options, see IP Phone Features 1608/1616 Phone User Guide...
Page 8: 16 Phones
· The phone includes a headset socket for connection of phone headsets. · The 1608 and 1616 phones are connect to the telephone system via the IP data network and so have some additional options, see IP Phone Features 1608/1616 Phone User Guide...
Page 9: Button Modules
Ethernet (PoE) to drive the phone and the button modules. · The button module used for 1416 phones is not interchangeable with that used for 1616 phones and vice versa. 1608/1616 Phone User Guide Page 9 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 10: Phone Keys
These button represent calls that you can make or receive. · Feature Buttons - Those key not configured as appearance keys can be used for other functions. 1608/1616 Phone User Guide Page 10 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 11: The Phone Stand
This peg can be reversed to more securely anchor the handset when the stand places the phone in an upright position. On the 1416 and 1616 phones, the angle of the phone display can also be adjusted as shown below. 1608/1616 Phone User Guide Page 11 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 12: Labels
Printed labels are also available for your telephone. See your system administrator for more information. 1.8 IP Phone Features (1608 and 1616) The 1608 and 1616 phones connect to the phone system using an IP connection and support a number of additional features: ·...
Page 13: The Main Phone Menus
Introduction: IP Phone Features (1608 and 1616) 1.9 The Main Phone Menus The main menus are detailed below. You can move between them using the PHONE key. You can do this even during a call including when a call is alerting. In addition the menus are accessible from the call appearance menu by pressing the Status and Features soft keys when they are displayed.
Page 14 You can also use the left arrow key to switch between the Appearance menu , Features menu and Button Features menu. 1608/1616 Phone User Guide Page 14 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 15: Other Menus
Visual Voice menu diagram shows a summary of the menu options. 1608/1616 Phone User Guide Page 15 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 16: Phone Status Letters
An ! is shown if the telephone system at which you have logged in could not contact the telephone system that stores your user settings. If this happens it limits the telephone functions, including making and receiving calls, that you can use. C ontact your system administrator. 1608/1616 Phone User Guide Page 16 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 17: Appearance Buttons/Menu
Those buttons that have not been configured as appearance buttons can be used as feature buttons 1608/1616 Phone User Guide Page 17 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 18: Using The Appearance Menu
To access these, press the >> double-arrow soft key and select the required function. 1608/1616 Phone User Guide Page 18 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 19: Call Apperance Buttons
The button pressed is not accessible. The call is still dialing, ringing or cannot be bridged Green broken into. flash. 1608/1616 Phone User Guide Page 19 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 20 The call that you made or received on the call appearance has been put on hold by the other party. Holding You have put the call on hold. 1608/1616 Phone User Guide Page 20 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 21: Bridged Appearance Buttons
The button pressed is not useable. The call is still dialing, ringing or cannot be bridged Green broken into. flash. 1608/1616 Phone User Guide Page 21 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 22 If the other user puts their call on the matching call appearance on hold, your bridged appearance will indicate the held call. You can retrieve the held call by pressing the Pickup soft key or pressing the bridged appearance button. 1608/1616 Phone User Guide Page 22 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 23: Call Coverage Buttons
Red off. On Hold Here The covered call has been put on hold by the call coverage button user. Green fast flash. 1608/1616 Phone User Guide Page 23 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 24 If the call is from another internal user and they put the call on hold, the held state is indicated. You can retrieve the call from hold by pressing the call coverage button again. 1608/1616 Phone User Guide Page 24 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 25: Line Appearance Buttons
The button pressed is not accessible. The call is still dialing, ringing, routing or cannot be Green broken bridged into. flash. 1608/1616 Phone User Guide Page 25 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 26 1608/1616 Phone User Guide Page 26 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 27: Making Calls
Chapter 2. Making Calls 1608/1616 Phone User Guide Page 27 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 28 If the call is external and no external line is currently available, the message WAITING FOR LINE is displayed. The display will indicate when the call is connected to the destination or to an outgoing line. 1608/1616 Phone User Guide Page 28...
Page 29: Calling A Person From The Contacts List
2. Press the Call soft key or OK to call the number displayed in the call record. This option is not available if the caller withheld their number. 1608/1616 Phone User Guide Page 29 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 30: Redialling A Previous Number
Feature Button self-administer function can be used to assign a feature button as a page button using the Group Paging action. 1608/1616 Phone User Guide Page 30 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 31: Call Soft Key Options
Pickup Answer the call that is held or alerting another user. · ToVM Send an alerting call to your voicemail. 1608/1616 Phone User Guide Page 31 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 32: Busy Indication
En-Bloc Dial. 5. Use the left and right arrow keys to change the setting or use the indicated soft key. 1608/1616 Phone User Guide Page 32 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 33: Withholding Your Number
Access Control Your system administrator can configure whether you can access this menu option. See Menu Access C ontrol 1608/1616 Phone User Guide Page 33 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 34: Adjust The Call Volume
HEADSET key is lit. Pressing the key again will end the call. · If the call is connected on the phone's handset, replacing the handset will end the call. 1608/1616 Phone User Guide Page 34 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 35: Answering Calls
Chapter 3. Answering Calls 1608/1616 Phone User Guide Page 35 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 36 · Just pressing the key or any other appearance button will put the call on hold. 1608/1616 Phone User Guide Page 36 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 37: Answering Another Call
Notes 1. This guide assumed that auto hold is enabled (the default). The system administrator can disable auto hold for the system, in which case calls are automatically disconnected rather than held. 1608/1616 Phone User Guide Page 37 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 38: Divert A Call To Voicemail
CONFERENCE key. · Alternatively, press the >> double-arrow soft key and press the Answer soft key. 2. The call is turned into a normal call. 1608/1616 Phone User Guide Page 38 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 39: Displaying Other Calls
Access Control Your system administrator can configure whether you can access this menu option. See Menu Access C ontrol 1608/1616 Phone User Guide Page 39 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 40: Call Pickup
· Pickup a Group Members Call: *53*N# Pickup a call ringing the members of a group (N). This does not necessarily have to be a group call. 1608/1616 Phone User Guide Page 40 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 41: Redialling
Chapter 4. Redialling 1608/1616 Phone User Guide Page 41 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 42: Redial A Call (One Mode)
10 most recent outgoing calls. 2. Press the Call soft key or OK to call the number displayed in the call record. 3. C ontinue in the same way as for a normal dialed call. 1608/1616 Phone User Guide Page 42 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 43: Selecting Your Redial Mode
6. Use either the Change soft key or the left or right arrow keys to change the mode. 7. When the required mode is displayed, press the Done soft key. 1608/1616 Phone User Guide Page 43 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 44: View Call Details
C haracters 6. When the name and number are set as required, press the Save soft key. To return without saving the name and number, press the Cancel soft key. 1608/1616 Phone User Guide Page 44 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 45: Redirecting Calls
Chapter 5. Redirecting Calls 1608/1616 Phone User Guide Page 45 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 46 Follow Me To Follow Me Here Forward Forward on Busy Forward on No Answer Forward Unconditional Do Not Disturb Twinning 1608/1616 Phone User Guide Page 46 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 47: Follow Me
· Cancel All Forwarding: *00 Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb. 1608/1616 Phone User Guide Page 47 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 48: Follow Me To (Features Menu)
To change the destination of the setting, press the Edit soft key. Access Control Your system administrator can configure whether you can access this menu option. See Menu Access C ontrol 1608/1616 Phone User Guide Page 48 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 49: Follow Me Here (Features Menu)
Press the Save soft key to set the follow me here. Access Control Your system administrator can configure whether you can access this menu option. See Menu Access C ontrol 1608/1616 Phone User Guide Page 49 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 50: Forwarding Calls
, if the the forwarded call is still unanswered after having rung for your no answer time (default 15 seconds), the system will redirect the call to voicemail. Note that this is not always possible for calls that have been forwarded to an external number. 1608/1616 Phone User Guide Page 50 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 51 Switch Forward On Busy Off: *04 · Switch Forward on No Answer On: *05 · Switch Forward on No Answer Off: *06 1608/1616 Phone User Guide Page 51 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 52: Forward Unconditional (Status Menu)
Select edit to change the number to which calls are forwarded. Access Control Your system administrator can configure whether you can access this menu option. See Menu Access C ontrol 1608/1616 Phone User Guide Page 52 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 53: Forward Unconditional (Features Menu)
External Only, External and Group, Non Group Calls and All Calls. Access Control Your system administrator can configure whether you can access this menu option. See Menu Access C ontrol 1608/1616 Phone User Guide Page 53 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 54: Forward On No Answer (Status Menu)
Access Control Your system administrator can configure whether you can access this menu option. See Menu Access C ontrol 1608/1616 Phone User Guide Page 54 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 55: Forward On Busy (Status Menu)
Access Control Your system administrator can configure whether you can access this menu option. See Menu Access C ontrol 1608/1616 Phone User Guide Page 55 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 56: Forward On Busy/No Answer (Features Menu)
Access Control Your system administrator can configure whether you can access this menu option. See Menu Access C ontrol 1608/1616 Phone User Guide Page 56 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 57: Do Not Disturb
· Cancel All Forwarding: *00 Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb. 1608/1616 Phone User Guide Page 57 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 58: Dnd On/Off (Features Menu)
Delete soft key to delete the number shown. Access Control Your system administrator can configure whether you can access this menu option. See Menu Access C ontrol 1608/1616 Phone User Guide Page 58 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 59: Twinning
Using the phone menus you can switch use of mobile twinning on/off and change the destination number for twinned calls. 1608/1616 Phone User Guide Page 59 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 60: Mobile Twinning Control
7. When a number has been entered, you can access the Enable and Disable soft keys to turn use of mobile twinning on or off. The Clear soft key removes the existing twinning number in order to allow entry of a new number. 1608/1616 Phone User Guide Page 60 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 61: Transfering A Call To Your Mobile Phone
3. To turn twinning off, press the Off soft key. Alternatively, to access the mobile twinning settings, press the Details soft key. See Mobile Twinning C ontrol 1608/1616 Phone User Guide Page 61 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 62 1608/1616 Phone User Guide Page 62 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 63: Holding And Parking Calls
Chapter 6. Holding and Parking Calls 1608/1616 Phone User Guide Page 63 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 64 ... can be used with conference calls..can be used to start or add calls to a conference..the call is assigned a unique ID. 1608/1616 Phone User Guide Page 64 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 65: Holding Calls
· You can press the >> double-arrow soft key. · Press the Pickup soft key to take the call off hold. 1608/1616 Phone User Guide Page 65 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 66: Switching Between Calls
Note: If you are the only internal user in the conference, depending on your telephone systems configuration, dropping yourself might end the conference. C onsult your system administrator for details. 1608/1616 Phone User Guide Page 66 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 67: Parking Calls
Parks the held call using the park number dialed in place of N. · Unpark Call: *38*N# Unpark the call parked using the park number N. 1608/1616 Phone User Guide Page 67 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 68: Park Using The Menu
Menu Access C ontrol Access Control Your system administrator can configure whether you can access this menu option. See Menu Access C ontrol 1608/1616 Phone User Guide Page 68 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 69: Park & Page
3. Dial * and then press Dir. Select the required user or hunt group from the directory and press Page. To Unpark a Call 1. Dial the park slot number that was assigned to the parked call. 1608/1616 Phone User Guide Page 69 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 70 1608/1616 Phone User Guide Page 70 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 71: Transferring Calls
Chapter 7. Transferring Calls 1608/1616 Phone User Guide Page 71 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 72: Transfer To Voicemail
To transfer the call to the user or group's mailbox, press the Select soft key. The caller will hear a few seconds of ringing and then the mailbox greeting. · To exit the transfer menu, press the Exit soft key. 1608/1616 Phone User Guide Page 72 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 73: Transferring A Held Call
Transfer to Mobile. Press Select. Access Control Your system administrator can configure whether you can access this menu option. See Menu Access C ontrol 1608/1616 Phone User Guide Page 73 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 74 1608/1616 Phone User Guide Page 74 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 75: Account Codes
Chapter 8. Account Codes 1608/1616 Phone User Guide Page 75 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 76: Forced Account Code Entry
Account C ode Entry action. The button can also be preset with a specific account code. 1608/1616 Phone User Guide Page 76 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 77: Conference Calls
Chapter 9. Conference Calls 1608/1616 Phone User Guide Page 77 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 78: Starting A Conference
5. If they do not want to join the call or do not answer, press DROP and then press the appearance key of the held call (fast green flash). 1608/1616 Phone User Guide Page 78 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 79: Viewing Conference Details
Warning: This only applies to conference calls hosted by your own telephone system. Holding your call to a conference hosted on another telephone system may cause that conference to hear your system's music on hold. 1608/1616 Phone User Guide Page 79...
Page 80: Context Sensitive Conferencing
Note: The above only applies to conferences initiated from the telephone. The traditional behaviour of conferencing the current and all held calls regardless of hold type still applies if the conference is initiated from elsewhere such as from an application like one-X Portal for IP Office. 1608/1616 Phone User Guide Page 80 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 81: Headset/Handsfree Operation
Chapter 10. Headset/Handsfree Operation 1608/1616 Phone User Guide Page 81 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 82: Headset Operation
You can adjust the following headset settings: · Headset Volume · Default Audio Path · Headset Automatic Gain Control On/Off 1608/1616 Phone User Guide Page 82 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 83: Headset Volume
On/Off soft key. 6. When completed, press the Done soft key. 7. Press the Exit soft key to exit the menus. 1608/1616 Phone User Guide Page 83 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 84: Handsfree Speaker Operation
You can adjust the following handsfree settings: · Speaker Volume · Default Audio Path · Speaker Automatic Gain Control On/Off 1608/1616 Phone User Guide Page 84 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 85: Speaker Volume
On/Off soft key. 6. When completed, press the Done soft key. 7. Press the Exit soft key to exit the menus. 1608/1616 Phone User Guide Page 85 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 86 1608/1616 Phone User Guide Page 86 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 87: Contacts/Directory
Chapter 11. Contacts/Directory 1608/1616 Phone User Guide Page 87 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 88 · However, if a local entry is created with the same name or number as an imported entry, the imported entry is discarded in favor of the local one. 1608/1616 Phone User Guide Page 88 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 89: How The Directory Search Works
Your system administrator can change this to a more traditional search if required; for example to match from just the start of the displayed names. However, this will apply to all phones on the system. 1608/1616 Phone User Guide Page 89 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 90: Viewing Contacts Details
· Edit Edit the name and number. · Delete Delete the name and number. 1608/1616 Phone User Guide Page 90 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 91: Make A Call From The Directory
· When the required entry is displayed, press Select. 3. You will be returned to the menu in which you selected the Dir soft key. 1608/1616 Phone User Guide Page 91 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 92: Adding A New Contact
· However, if a local entry is created with the same name or number as an imported entry, the imported entry is discarded in favor of the local one. 1608/1616 Phone User Guide Page 92 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 93: Add A Contact From The Call Log
C haracters 6. When the name and number are set as required, press the Save soft key. To return without saving the name and number, press the Cancel soft key. 1608/1616 Phone User Guide Page 93 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 94: Editing A Contact
· However, if a local entry is created with the same name or number as an imported entry, the imported entry is discarded in favor of the local one. 1608/1616 Phone User Guide Page 94 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 95: Deleting A Contact
· However, if a local entry is created with the same name or number as an imported entry, the imported entry is discarded in favor of the local one. 1608/1616 Phone User Guide Page 95 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 96 1608/1616 Phone User Guide Page 96 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 97: Call Log
Chapter 12. Call Log 1608/1616 Phone User Guide Page 97 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 98 2. The call log on other types of phones is a local call log maintained by that phone. It will not move with you when you hot desk and it will be lost if the phone is restarted. 3. The redial function uses the outgoing call records stored in the call log. 1608/1616 Phone User Guide Page 98 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 99: Using The Call Log
2. Press the Call soft key or OK to call the number displayed in the call record. This option is not available if the caller withheld their number. 1608/1616 Phone User Guide Page 99 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 100: Viewing Call Details
Add the name and number to your personal directory. You can edit the details before they are added. · Back Go back to the normal call screen to select another call record. 1608/1616 Phone User Guide Page 100 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 101: Deleting A Record
2. Press the More soft key. 3. Press the Del All soft key to delete all your call log records. 1608/1616 Phone User Guide Page 101 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 102: Adding A Record To Your Contacts
C haracters 6. When the name and number are set as required, press the Save soft key. To return without saving the name and number, press the Cancel soft key. 1608/1616 Phone User Guide Page 102 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 103: Voicemail
Chapter 13. Voicemail 1608/1616 Phone User Guide Page 103 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 104: Message Waiting Indication
The system administrator can also configure it so that you receive new message waiting indication for a hunt group or other users. 1608/1616 Phone User Guide Page 104 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 105: Checking Messages
(24 hours for embedded voicemail, 30 days for Voicemail Pro). For voicemail messages on a Voicemail Pro system, the system administrator can customize the delay and can also apply automatic deletion times to new and saved messages. 1608/1616 Phone User Guide Page 105 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 106: Sending A Message
· Others Add other extension numbers to which you want to send the message. · Record Record the message again. 1608/1616 Phone User Guide Page 106 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 107: Mailbox Greeting
Submit the new recording as your mailbox greeting. · Delete Delete your current mailbox greeting. The voicemail will use its default greeting. 1608/1616 Phone User Guide Page 107 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 108: Mailbox Name
Submit the new recording as your mailbox name. · Delete Delete your current mailbox name. The voicemail will use the default name. 1608/1616 Phone User Guide Page 108 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 109: Email Mode
Exit soft key. Access Control Your system administrator can configure whether you can access this menu option. See Menu Access C ontrol 1608/1616 Phone User Guide Page 109 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 110: Changing Your Voicemail Code
Voicemail. 2. Press the Select soft key. 3. Press the On or Off soft key to change the setting. 1608/1616 Phone User Guide Page 110 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 111: Transfer To Voicemail
Access Control Your system administrator can configure whether you can access this menu option. See Menu Access C ontrol 1608/1616 Phone User Guide Page 111 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 112 1608/1616 Phone User Guide Page 112 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 113: Logging In/Out
Chapter 14. Logging In/Out 1608/1616 Phone User Guide Page 113 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 114 Login to a phone using your extension number (N) and login code (P). · Log Out: *36 Log yourself out from the phone where you are currently logged in. 1608/1616 Phone User Guide Page 114 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 115: Logging In
An ! is shown if the telephone system at which you have logged in could not contact the telephone system that stores your user settings. If this happens it limits the telephone functions, including making and receiving calls, that you can use. C ontact your system administrator. 1608/1616 Phone User Guide Page 115 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 116: Logging In On An Unregistered Phone
(1234, 1111). The system will not allow save the new code until those requirements have been meet. C ontact your system administrator for details of your systems settings if necessary. 1608/1616 Phone User Guide Page 116 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 117 Logging In/Out: Changing Your Login Code Access Control Your system administrator can configure whether you can access this menu option. See Menu Access C ontrol 1608/1616 Phone User Guide Page 117 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 118: Locking The Phone
1. Press the Unlock soft key. 2. Enter your login code. 3. Press the Done soft key. 1608/1616 Phone User Guide Page 118 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 119: Auto Lock
3. Press the Select soft key. 4. Press the Log Out soft key. 5. The phone now displays the menu for unregistered phone log in 1608/1616 Phone User Guide Page 119 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 120 1608/1616 Phone User Guide Page 120 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 121: Groups
Chapter 15. Groups 1608/1616 Phone User Guide Page 121 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 122 Set a hunt group into night service status by entering its extension number (N). · Night Service Status Off: *21*N# Take a hunt group out of night service status by entering its extension number (N). 1608/1616 Phone User Guide Page 122 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 123: Group Membership
The system administrator is able to configure if you can access the Membership, State and Fallback options of a group. If you are not configured for any groups then the Group menu is not shown. 1608/1616 Phone User Guide Page 123...
Page 124: Group Membership On/Off (Features Menu)
The system administrator is able to configure if you can access the Membership, State and Fallback options of a group. If you are not configured for any groups then the Group menu is not shown. 1608/1616 Phone User Guide Page 124...
Page 125: Group Service Status And Fallback
The system administrator is able to configure if you can access the Membership, State and Fallback options of a group. If you are not configured for any groups then the Group menu is not shown. 1608/1616 Phone User Guide Page 125...
Page 126: Changing The Group Service Status (Features Menu)
The system administrator is able to configure if you can access the Membership, State and Fallback options of a group. If you are not configured for any groups then the Group menu is not shown. 1608/1616 Phone User Guide Page 126...
Page 127: Changing The Group Service Status (Status Menu)
The system administrator is able to configure if you can access the Membership, State and Fallback options of a group. If you are not configured for any groups then the Group menu is not shown. 1608/1616 Phone User Guide Page 127...
Page 128: Changing The Fallback Destinations
The system administrator is able to configure if you can access the Membership, State and Fallback options of a group. If you are not configured for any groups then the Group menu is not shown. 1608/1616 Phone User Guide Page 128...
Page 129: Button Features
Chapter 16. Button Features 1608/1616 Phone User Guide Page 129 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 130: Programming A Button
11. Repeat the process to program another button or press Back and then Exit to finish. Access Control Your system administrator can configure whether you can access this menu option. See Menu Access C ontrol 1608/1616 Phone User Guide Page 130 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 131: Features
· CPark Some actions are not supported on all phones. However they may be set for users who hot desk between different types of phone. 1608/1616 Phone User Guide Page 131 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 132: Abbreviated Dial
The button can be setup with a target user number or left blank for number entry when the button is pressed. The button can be pressed again to unpark the call. 1608/1616 Phone User Guide Page 132 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 133: Call Pickup
A self-administer button set with the action data 2 can be used to display basic telephone system information like the software version and IP address. 1608/1616 Phone User Guide Page 133 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 134: Send All Calls
· Intrude - Join the user's current call, turning it into a conference call. · Listen - Start silent monitoring of the user's call. 1608/1616 Phone User Guide Page 134 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 135 Button Features: Features 1608/1616 Phone User Guide Page 135 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 136 1608/1616 Phone User Guide Page 136 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 137: Phone Settings
Chapter 17. Phone Settings 1608/1616 Phone User Guide Page 137 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 138 Ring Sound · · Speaker Volume Ringer Volume · · Automatic Gain Control Internal Auto Answer · Default Audio Path 1608/1616 Phone User Guide Page 138 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 139: Mobile Twinning
Access Control Your system administrator can configure whether you can access this menu option. See Menu Access C ontrol 1608/1616 Phone User Guide Page 139 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 140: Redial Mode
6. Use either the Change soft key or the left or right arrow keys to change the mode. 7. When the required mode is displayed, press the Done soft key. 1608/1616 Phone User Guide Page 140 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 141: Bloc Dialing
8. Press the Done soft key. Access Control Your system administrator can configure whether you can access this menu option. See Menu Access C ontrol 1608/1616 Phone User Guide Page 141 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 142: Ringer Controls
Disable Ringer. 5. Press the Change soft key to change the setting. Selecting On will turn the ringer off. 1608/1616 Phone User Guide Page 142 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 143: Ring Pattern/Sound
For calls alerting on a call coverage or bridged appearance button when you are already on a call, the shorter of the coverage ring or attention ring settings is used. 1608/1616 Phone User Guide Page 143...
Page 144 To leave the menu without making any changes press the Cancel soft key. 4. When completed, press the Done soft key. 5. Press the Exit soft key to exit the menus. 1608/1616 Phone User Guide Page 144 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 145: Visual Alerting
5. Press the Change soft key to change the setting. · Ring Use normal ringing. · Abbr Use a single non-repeated ring (abbreviated ring). · No ring. 1608/1616 Phone User Guide Page 145 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 146: Ringer Volume
Access Control Your system administrator can configure whether you can access this menu option. See Menu Access C ontrol 1608/1616 Phone User Guide Page 146 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 147: Display Controls
6. When completed, press the Done soft key. 7. Press the Exit soft key to exit the menus. 1608/1616 Phone User Guide Page 147 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 148: Call Timer Display
Show Last Call Duration. 4. Press Change to change the setting between On or Off. 5. Press the Save soft key. 1608/1616 Phone User Guide Page 148 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 149: Display Language
7. To select the language currently displayed, press the Select soft key or OK. 8. When completed, press the Done soft key. 9. Press the Exit soft key to exit the menus. 1608/1616 Phone User Guide Page 149 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 150: Display Name
On/Off soft key to change the setting. 6. When completed, press the Done soft key. 7. Press the Exit soft key to exit the menus. 1608/1616 Phone User Guide Page 150 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 151: Auto Show Call Waiting
· 30 / 60 Apply the inactivity timer after the selected number of seconds. 6. Press the Done soft key. 1608/1616 Phone User Guide Page 151 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 152: Volume And Sound
Automatic Gain Control Switch automatic gain control on or off. Note The system administrator can set your phone to reset its volume after each call. 1608/1616 Phone User Guide Page 152 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 153: Button Clicks
2. Use the + plus and – minus keys to adjust the volume. 3. The display will return to normal after a few seconds. 1608/1616 Phone User Guide Page 153 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 154: Speaker Volume
Change soft key to change the setting. 6. When completed, press the Done soft key. 7. Press the Exit soft key to exit the menus. 1608/1616 Phone User Guide Page 154 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 155: Backup/Restore
3. Press the Select soft key. 4. Press the Backup soft key. Access Control This option is only available if your system administrator has configured backup/restore operation. 1608/1616 Phone User Guide Page 155 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 156: Restore
Manual Restore. 5. Press the Restore soft key. Access Control This option is only available if your system administrator has configured backup/restore operation. 1608/1616 Phone User Guide Page 156 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 157: Viewing Information
7. To return to the parent menu, press the Back soft key. 1608/1616 Phone User Guide Page 157 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 158 The diagram below summarizes the information accessible through the menu. 1608/1616 Phone User Guide Page 158 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 159: Status Menu
Chapter 18. Status Menu 1608/1616 Phone User Guide Page 159 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 160: 15-601040 Issue 11C (Thursday, April 16, 2020)
To change the destination of the setting, press the Edit soft key. Access Control Your system administrator can configure whether you can access this menu option. See Menu Access C ontrol 1608/1616 Phone User Guide Page 160 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 161: Follow Me Here
Access Control Your system administrator can configure whether you can access this menu option. See Menu Access C ontrol 1608/1616 Phone User Guide Page 161 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 162: Forward On No Answer
Select edit to change the number to which calls are forwarded. Access Control Your system administrator can configure whether you can access this menu option. See Menu Access C ontrol 1608/1616 Phone User Guide Page 162 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 163: Forwarded Here
The system administrator is able to configure if you can access the Membership, State and Fallback options of a group. If you are not configured for any groups then the Group menu is not shown. 1608/1616 Phone User Guide Page 163...
Page 164: Mobile Twinning
The voicemail system is nearly out of storage space for any more messages, prompts and recordings. · Voicemail Full The voicemail system cannot store any more messages, prompts and recordings. 1608/1616 Phone User Guide Page 164 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 165 Status Menu: System Alarms 1608/1616 Phone User Guide Page 165 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 166 1608/1616 Phone User Guide Page 166 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 167: Short Codes
Chapter 19. Short Codes 1608/1616 Phone User Guide Page 167 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 168 · Cancel All Forwarding: *00 Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb. 1608/1616 Phone User Guide Page 168 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 169 Have voicemail ring your phone when you have any new messages. It will call when you use the phone. · Voicemail Ringback Off: *49 Switch off ringback. 1608/1616 Phone User Guide Page 169 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 170 1608/1616 Phone User Guide Page 170 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 171: System Administration
Chapter 20. System Administration 1608/1616 Phone User Guide Page 171 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 172: Checking The System And Software Version
4. Press Select. The screen displays basic information about the IP Office system. 5. Press Back and then Exit to return to the normal display for a phone with no logged in user. 1608/1616 Phone User Guide Page 172 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 173: Checking The Time Settings
10. When a complete valid date has been entered, the display will confirm that by showing the full date and the Done soft key option. 11. To set the date as the new date to be used by the telephone system press the Done soft key. 1608/1616 Phone User Guide Page 173 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 174: Setting The Time
To change the offset from between positive or negative press the +/- soft key. 10. When a valid offset has been entered, the Done soft key is displayed. 11. To apply the offset to the current telephone system time press the Done soft key. 1608/1616 Phone User Guide Page 174 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 175: System Shutdown
Only proceed is you are sure. If you are not sure press the Back soft key. 11. If you press the Confirm soft key, the telephone system will switch itself to a shutdown state. This will disconnect all current calls and services. 1608/1616 Phone User Guide Page 175 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 176: Memory Card Management
Copy (IP500 V2) This option is available on systems where both a System and Option memory card are active. It copies the contents of the System card to the Option card. 1608/1616 Phone User Guide Page 176 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 177: System Alarms
The voicemail system is nearly out of storage space for any more messages, prompts and recordings. · Voicemail Full The voicemail system cannot store any more messages, prompts and recordings. 1608/1616 Phone User Guide Page 177 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 178 1608/1616 Phone User Guide Page 178 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 179: The Phone Menus
Chapter 21. The Phone Menus 1608/1616 Phone User Guide Page 179 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 180 · System Admin Menu This menu is only available to a user who has been configured as a 'system phone' user by the system maintainer. 1608/1616 Phone User Guide Page 180 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 181: Features Menu
Access Control The system administrator controls whether you can access some of the menus. Others are only available if certain perquisites are met: 1608/1616 Phone User Guide Page 181 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 182 The Mobile Twinning options are only shown if you have been configured to use mobile twinning. · The System Admin option is only shown if you have been configured as a 'System Phone' user. 1608/1616 Phone User Guide Page 182 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 183: Self-Administer Menu
The Phone Menus: Features Menu 21.2 Self-Administer Menu This menu is accessed by pressing the Features soft key and selecting Phone User and then Self-Administer. 1608/1616 Phone User Guide Page 183 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 184: Visual Voice Menu
The Email option is only available if configured by the system administrator. Hunt group and other user mailbox access is only available if configured by the system administrator. 1608/1616 Phone User Guide Page 184 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 185: Status Menu
The Phone Menus: Visual Voice Menu 21.4 Status Menu This menu is accessed by pressing the Status soft key. 1608/1616 Phone User Guide Page 185 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 186: Phone A-Menu
It is used mainly for phone specific settings rather than your user settings. It can also be used to view details of the phones software. The following options are not used and are not included in this documentation; Go to Incoming Call. 1608/1616 Phone User Guide Page 186 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 187: Call Log Menu
The Phone Menus: Phone A-Menu 21.6 Call Log Menu This menu is accessed by pressing the key. The diagram below summarizes the structure of the menu. 1608/1616 Phone User Guide Page 187 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 188: Contacts Menu
21.7 Contacts Menu This menu is accessed by pressing the key. This menu is used to access your own personal contacts and the system directory of contacts. 1608/1616 Phone User Guide Page 188 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 189: Redial Menu
This menu is only used when you set your redial mode to List. The numbers (up to 10) shown come from your outgoing call log. 1608/1616 Phone User Guide Page 189 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 190: Phone Locked Menu
None of the menus for your user settings can be accessed. · unlock the phone requires your login code if you have configured a login code 1608/1616 Phone User Guide Page 190 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 191: System Admin Menu
The Phone Menus: Phone Locked Menu 21.10 System Admin Menu This menu is only available to users who have been configured as a system phone user. 1608/1616 Phone User Guide Page 191 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 192: Error Screens
Enter Extension This screen is displayed on an unregistered phone. 1608 and 1616 only. Discover This screen typically indicates that the phone has lost connection with the telephone system for a period of several minutes. C ontact your system administrator if this remains.
Page 193: Menu Access Control
The System Admin option is only shown if you have been configured as a 'System Phone' user. Note that restricting menu access does not restrict access using available short codes and programmable buttons. However, those can also be removed or added by your system administrator. 1608/1616 Phone User Guide Page 193 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 194: Entering Characters
Î Ï Í Ì ÑÔÒÓÖ Í Î Ì Ï ÑÖÓÔÒ PQRS TUV8 WXYZ PQRS TUV8 WXYZ ÙÛÜÚ 7ß ÜÚÛÙ 9Ý 1608/1616 Phone User Guide Page 194 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 195 ÁÂÀÄÃÇ ÉÊÈË GHI4 MNO6 GHI4 JKL5 MNO6 Í Î Ì Ï ÑÓÔÒÖÕ PQRS TUV8 WXYZ PQRS7 TUV8 WXYZ9 7ß ÚÜÛÙ 1608/1616 Phone User Guide Page 195 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 196 1608/1616 Phone User Guide Page 196 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 197: Glossary
Chapter 22. Glossary 1608/1616 Phone User Guide Page 197 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 198: Abbreviated Ring
You can still use the phone to make outgoing calls. When you go off-hook you will hear broken dial tone. · N = No Calls (Do Not Disturb) An N is shown on your phone's display when you have do not disturb enabled. 1608/1616 Phone User Guide Page 198 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020)
Page 199: Do Not Disturb Exceptions
, if the the forwarded call is still unanswered after having rung for your no answer time (default 15 seconds), the system will redirect the call to voicemail. Note that this is not always possible for calls that have been forwarded to an external number. 1608/1616 Phone User Guide Page 199 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 200: Group
They can then also set which groups of which you are a member, should have their missed calls shown as part of your missed calls call log. This does not require the group call to have been presented to you and missed. 1608/1616 Phone User Guide Page 200 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 201: Mobile Twinning
Twinning is a process whereby your calls ring on two phones. Twinning is only available if configured by the system administrator. There are two methods of twinning supported, internal twinning mobile twinning 1608/1616 Phone User Guide Page 201 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 202 1608/1616 Phone User Guide Page 202 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 203: Document History
Chapter 23. Document History 1608/1616 Phone User Guide Page 203 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 204 Issue Changes 5th April 2018 C onversion to new authoring tool. 2nd January 2020 C orrect appearance of '1608/1616' in 1400 Series output. 16th April 2020 C larify appearance of multiple status letter. 1608/1616 Phone User Guide Page 204 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 205 Software at any given time. A “ Unit” means the unit on which Avaya, at its sole discretion, bases the pricing of its licenses and can be, without limitation, an agent, port or user, an e-mail or voice mail account...
Page 206 WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION FOR H.264 (AVC) AND H.265 (HEVC) CODECS MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP://WWW.MPEGLA.COM. 1608/1616 Phone User Guide Page 206 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 207 Hosted Serv ice. For a list of support telephone numbers and contact addresses, go to the Av ay a Support website: https://support.av ay a.com (or such successor site as designated by Av ay a), scroll to the bottom of the page, and select Contact Av ay a Support. 1608/1616 Phone User Guide Page 207...
Page 208 1608/1616 Phone User Guide Page 208 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 209: Index
Coverage ring 21, 23, 145, 198 Edit 92, 94 Lights Call Coverage Appearance 23 edit external 88, 92, 94, 95 1608/1616 Phone User Guide Page 209 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 210 Contacts 15, 88, 188 Full 164, 177 Features 13, 181 Fwd To Here 163 Locked Redial 15, 189 G 16 1608/1616 Phone User Guide Page 210 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 211 Visual Voice 15 Ringback Menu Ring Time 44, 100 Voicemail Ringback 143 Transfer 38, 72, 111 Ringer Voicemail Almost Full 164, 177 1608/1616 Phone User Guide Page 211 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 212 Voicemail Full 164, 177 Volume Handset Headset 83, 153 Ringer 146, 153 Speaker 85, 154 Waiting Call 151 Withhold Number 33, 139 1608/1616 Phone User Guide Page 212 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 213 1608/1616 Phone User Guide Page 213 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...
Page 214 Template: 30th May 2018 © 2020 Avaya Inc. All rights reserved. 1608/1616 Phone User Guide Page 214 IP Office 15-601040 Issue 11c (Thursday, April 16, 2020) Comments on this document? infodev@avaya.com...

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1616

Avaya 1608 User Manual

1 Introduction

2 Making Calls

3 Answering Calls

5 Redirecting Calls

Holding and Parking Calls

7 Transferring Calls

8 Account Codes

9 Conference Calls

Headset/Handsfree Operation

11 Contacts/Directory

12 Call Log

13 Voicemail

14 Logging In/Out

15 Groups

16 Button Features

17 Phone Settings

Status Menu

19 Short Codes

20 System Administration

21 The Phone Menus

22 Glossary

Document History

Quick Links

Related Manuals for Avaya 1608

Summary of Contents for Avaya 1608