External Mobility - Avaya IP Office 8.1 Product Description

External Mobility

Mobility functions for employees are enabled only by the appropriate and applicable license. The Mobile Worker
and Power User licenses enable the use of the one-X Mobile Preferred client. Essential Edition licenses enable
the use of one-X Mobile Essential client (for up to four Remote Worker seats—customers that require more than
four seats require an upgrade to Preferred Edition). The former Mobile Twinning/Mobility License will continue to
work with all the features described below.
The mobility functions enabled by the user licenses defined above are Mobile Twinning and Mobile Call
Control. Each feature has to be enabled in IP Office Manager for the eligible users.
Mobile Twinning (External Twinning)
A typical use for Mobile Twinning would be for a salesperson that has a desk extension but is often out of the
office. They only give out their office phone number to clients, but the IP Office Mobile Twinning will ring their
mobile/cell phone as well as the desk extension. External mobile devices can be set as twinning targets even if
the primary telephone is logged out (e.g. in the case of a "virtual" extension).
Call Back
To avoid any call charges when using a mobile / cell phone the call back feature has been implemented:
When calling a particular number at the IP Office, the IP Office will reject the call and will call back the mobile
number if this number has been identified as an eligible one. After accepting this call the mobile user gets a dial
tone and can establish another call. Depending on the service provider's tariff, there are no call charges (except
possible roaming charges) on the mobile invoice. However, in some countries like US there are charges to even
receive the calls.
This feature is very useful for employees using their personal mobile phone for business only from time to time:
their personal mobile phone number stays confidential and they do not to claim mobile charges back from their
business.
Avaya one-X Mobile Essential Client Support
IP Office supports the Avaya one-X Mobile Essential 'Single Mode' Clients for a variety
of mobile devices, listed below. This client provides Avaya's powerful Extension to
Cellular features to mobile users via a graphical interface and enables them to remain
productive with a single phone number for both incoming and outgoing calls and single
voicemail capabilities. The client turns your smartphone into an office phone by
delivering your business calls to your mobile device. In addition, you can easily enable
or disable the office phone capabilities, allowing you to be reached only when you
want.
IP Office systems supporting one-X Mobile Essential require a dedicated DID/DDI
number for each feature required (e.g. hold, transfer).
The following table lists the various mobile devices and operating systems supported
by one-X Mobile Essential client and the download site on the respective App Stores:
Mobile
device
iPhone
Android
Blackberry
Windows
Mobile
Symbian
Product Description
IP Office 8.1
one-X Mobile Essential
Supported OS
iOS 3.2 and above
Android OS 2.1 and
above
Blackberry OS 5, 6 or 7
Windows Mobile 5 or 6
Symbian OS S60 3.2
© 2012 AVAYA All rights reserved.
Posted Application Name
Avaya one-X Mobile Lite
Avaya one-X Mobile
Avaya one-X Mobile
Avaya one-X® Mobile for Windows
Mobile – Telephony
Avaya one-X® Mobile for Symbian -
Telephony
Download site
Apple App Store
Google Play Store
Blackberry App World
Avaya Support
Avaya Support
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Issue 26.k.- (16 August 2012)