Ip Office Preferred Edition - Voicemail Pro - Avaya IP Office 8.1 Product Description

IP Office Preferred Edition - Voicemail Pro

IP Office Voicemail Pro is enabled by the IP Office Preferred Edition and is the most advanced messaging and
call flow application for IP Office systems. It can handle up to 40 simultaneous calls depending on license and
system settings. Each user has the option of turning their voicemail on or off. When on, the system
automatically answers their telephone when they are not available to take a call, plays a personal greeting, and
records a message.
When a message has been left, the user will see a message-waiting lamp lit on their telephone and can press a
retrieval button to collect their messages.
Voicemail Pro can also ring the user to deliver any new messages. Voicemail messages are time and date
stamped and the caller's number recorded. Voicemail Pro can be configured to delete read messages
automatically, unless the user chooses to save the message permanently.
Voicemails can be collected remotely by dialing into the Voicemail Pro server. If the number the user is dialing
from is recognized (home number or mobile/cell phone for example), the user will listen to their voicemail
straight away. If the source number is not recognized, the user will be prompted for a mailbox number and a
PIN code for that mailbox, before they can listen to their voicemail. Users have the ability to set and change
their own PIN codes.
When a voicemail needs to be forwarded to other users, Voicemail Pro provides many options:
Voicemails can be forwarded to another mailbox, or group of mailboxes
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Recipients can add their comments to the voicemail before forwarding to another mailbox or
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mailboxes.
Voicemails can be forwarded as email WAV attachments.
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All options are available in a choice of languages; both spoken voice prompts and graphical programming
interfaces and have the choice of IP Office TUI and INTUITY emulation TUI.
Voicemail Pro - More than just Voicemail
Voicemail Pro offers much more than just a pure voicemail system. Other helpful, convenient, cost and time
saving options are:
Whisper Announce that prompts callers for information (usually their name) which is recorded and
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passed on to the user's extension on answer, allowing them to choose to accept the call or not. This is
particularly useful on "CLI/ANI withheld" numbers - usually calls from telesales companies where
somebody is trying to sell you something. Voicemail Pro will not intrude onto busy extensions.
Assisted Transfer allows transfer of a call to a destination, but allows the call to return to Voicemail Pro
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automatically for other options should the called party be engaged, or not answer within a pre-
determined time.
Conditional routing of calls. Conditions are constructed from a set of basic elements. These elements
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can be combined within a single condition to create complex rules. For example, the Week Planner can
be used to define the company's standard working hours, and then combined with the calendar to
define exception days such as public holidays / vacation.
Call modules. Modules allow you to create sequences of actions that you want to share between a
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number of different call routing scenarios – like a "macro" in PC applications. These modules can be
used to create a library of vertical voicemail applications or just easy dissemination to other IP Office
voicemail sites, thanks to its import and export functionality.
Activation of the external relays on the IP Office system. For example, remotely checking the status of
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the office meeting and then turning it on from your mobile/cell phone on your drive in to work.
Product Description
IP Office 8.1
© 2012 AVAYA All rights reserved.
Page 352
Issue 26.k.- (16 August 2012)