Avaya IP Office 8.1 Product Description page 239

When call appearance buttons are used, a minimum of three call appearance buttons is recommended where
possible, although some telephones are restricted to two call appearance buttons by the number or design of
their programmable buttons.
Alerting/Ring Tone for Covered Calls
Feature
The alert signal (ring tone) for incoming calls for covered telephones can be set to the following values:
·
Ring (default), Abbreviated Ring and No Ring.
Benefits
The ability for a user to choose how the covered call will alert.
·
To keep the alerting noise low in open-plan offices.
·
Bridged Appearance Buttons
Feature
Allow the user to have an appearance button that matches another user's call appearance button.
·
Benefit
Answer and make calls on behalf of the other user.
·
Audible indication of calls presented to the bridged user, where programmed
·
Visual indication of when the other user has calls presented, held or connected.
·
Join and exchange calls using the paired call appearance and bridged appearance buttons.
·
Description
A bridged appearance button matches the activity on one of another user's call appearance button. For
example, when the call appearance shows a ringing call, the bridged appearance button will also show the
ringing call and can be used to answer that call.
Similarly, if the bridged appearance button is used to make a call, the call activity is shown on the matching call
appearance button. The call appearance button user can join or takeover the call using their call appearance
button.
Bridged appearance buttons allow paired 'manager/secretary' style operation between two users, and are only
supported for users who have call appearance buttons.
Call Coverage
Feature
Allow unanswered calls to alert at other user extensions and be answered there before being
·
forwarded or going to voicemail.
Benefit
Provide users the opportunity to answer colleague's unanswered calls before they go to voicemail.
·
Description
When a user has an unanswered call ringing, after a configurable delay, the call will also start alerting on any
call coverage buttons associated with the user on other extensions. The call can then be answered by pressing
the call coverage button. If still unanswered the call is forward or goes to voicemail as normal.
The time a call rings before also alerting on any associated call coverage buttons can be adjusted for each user.
External Call Lamp Indication
Feature
New system wide configuration parameter to select the LED flash pattern for external calls on Bridged
·
and Coverage appearances.
Benefit
The user can determine if the covered call is internal or external.
·
Product Description
IP Office 8.1
© 2012 AVAYA All rights reserved.
Page 239
Issue 26.k.- (16 August 2012)