17. Mobility - Avaya IP Office 8.1 Product Description

17. Mobility

Sales or service reps who are always on the road know the challenges: missed calls, phone tag, languishing
voice messages, delays in decision making and frustrated customers. Plus the real possibility of missed
transactions and lost revenue. Equipped with Avaya IP Office Mobility Solutions, mobile associates never need
to miss an important customer call or a question from someone in the office. And they'll be able to give
customers just a single phone number — their office number — where they can be reached regardless of their
location. Personal mobile phone numbers are never given out, but all calls ring simultaneously on their desk
telephones and their mobile telephones. So if they are at their desks or on their mobile telephones, they'll get
the call. With IP Office Mobility Solutions they maintain the agility that gives them an edge over larger
competitors. Decision-making will be speeded-up, quick responses to customers and colleagues are enabled,
and the solutions will help to ensure that deals close with this real-time connection.
One-X Mobile applications require answer supervision and disconnect detection for proper functioning. As a
result, the one-X Mobile applications will not work with trunks that do not support answer supervision and
disconnect detection. One-X Mobile applications will function properly on trunk types such as PRI, BRI, and SIP.
However, they will not function properly on E1R2, T1 RBS and analog loop start trunks as these trunks do not
support answer supervision and disconnect detection.
Product Description
IP Office 8.1
© 2012 AVAYA All rights reserved.
Page 384
Issue 26.k.- (16 August 2012)