Advanced Call Handling - Avaya IP Office 8.1 Product Description

Advanced Call Handling

Description
In larger businesses or businesses with greater reliance on the telephone for internal and external
communications some of the more advanced features will improve efficiency and customer service. Features
like Pick-Up which permit users to take a call for a colleague who is temporarily away from their desk, or
Absence Text which can quickly give information to internal callers about a person's availability.
Absence Text
Feature
Display a text message on the user's phone and IP Office Phone Manager application.
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Display the same message on other internal telephones and IP Office applications when calling the
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user.
Benefit
Inform other internal users of your current status and likely availability.
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Description
Any user can set Absence Text on their phone, even users of standard analog telephones, but it can only be
displayed on selected display telephones, Phone Manager and SoftConsole that call the user. Most supported
feature telephones give the option of adding some text, for example, "At lunch until 16:00".
When a user has an absence text message set, call processing is not affected to the user and they still have the
choice of using features like Do Not Disturb or Forward on No Answer as appropriate. Telephones that support
the interactive setting of Absence Text will also display it on the users own phone for the benefit of people who
come to their desk. There are 10 predefined strings for Absence Text:
· None (no text message)
· "On vacation until"
· "Will be back"
· "At lunch until"
· "Meeting until"
· "Please call"
All may have additional text entered, eg message 4 plus 10:00 will show "Meeting until 10:00" and the text
strings are localized to the system language
This feature is supported across the IP Office Small Community Network (SCN).
Call Tagging
Feature
Display a text message on the user's phone, Avaya one-X™ Portal for IP Office or Phone Manager,
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when a call is presented to it.
Benefit
Product Description
IP Office 8.1
· "Don't disturb until"
· "With visitors until"
· "With cust. til"
· "Back soon"
· "Back tomorrow"
· Custom
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Issue 26.k.- (16 August 2012)