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Avaya 1230 User Manual

Avaya ip deskphone user guide
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See also: Software User Manual , User Manual
Avaya 1230 IP Deskphone
User Guide
Avaya Communication Server 1000
Document Status: Standard
Document Version: 06.01
Part Code: NN43142-101
Date: October 2010

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Summary of Contents for Avaya 1230

  • Page 1 Avaya 1230 IP Deskphone User Guide Avaya Communication Server 1000 Document Status: Standard Document Version: 06.01 Part Code: NN43142-101 Date: October 2010...
  • Page 2 Marks without the express written permission of Avaya or the applicable third party. Avaya is a registered trademark of Avaya Inc.

  • Page 3: Revision History

    Standard 05.02. This document is up-issued to reflect changes in technical content for Call Log Options. June 2010 Standard 05.01. This document is up-issued to support Avaya Communication Server 1000 Release 7.0. October 2009 Standard 04.01. Because of the similarity between Communication Server 1000 Release 6.0 for UNIStim 4.0...
  • Page 4 Revision history April 2008 Standard 01.08. This document is up-issued to support Communication Server 1000 Release 5.5. March 2008 Standard 01.07. This document is up-issued to support Communication Server 1000 Release 5.5 and to contain updates to the links in the document. February 2008 Standard 01.06.
  • Page 5 Revision history December 2007 Standard 01.01. This document is issued to support Communication Server 1000 Release 5.5.
  • Page 6 Revision history...

  • Page 7: Table Of Contents

    Avaya 1230 IP Deskphone controls ....26 Avaya 1230 IP Deskphone display ..... 32 License notification .
  • Page 8 Using Virtual Office ....... . . 83 Operating your Avaya 1230 IP Deskphone ... . 89 Entering and editing text .
  • Page 9 Miscellaneous call features ......149 Troubleshooting your Avaya 1230 IP Deskphone ..158 Virtual Office .
  • Page 10 Contents...

  • Page 11: Welcome

    Welcome Your Avaya 1230 IP Deskphone brings voice and data to your desktop. The Avaya 1230 IP Deskphone can directly connect to a Local Area Network (LAN) through an Ethernet connection. This guide contains the following topics: • “Using your Avaya 1230 IP Deskphone” on page 25 •...

  • Page 12: Feature Overview

    Welcome Feature overview Your Avaya 1230 IP Deskphone supports the following features: • four context-sensitive soft keys (self-labeled) Note: Context-sensitive soft keys are Avaya Communication Server dependent. Some IP Deskphones are not configured to support context-sensitive soft key functionality. Contact your system administrator for further details.
  • Page 13 You must supply your own wideband- capable headset. The Avaya 1230 IP Deskphone does not support wideband audio using the internal speakerphone or the WML Browser. Figure 1 on page 11 shows the Avaya 1230 IP Deskphone.
  • Page 14 Welcome Figure 2: Avaya 1230 IP Deskphone...

  • Page 15: Regulatory And Safety Information

    Regulatory and safety information This equipment has been tested and complies with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used according to the instructions, can cause harmful interference to radio communications.
  • Page 16 Regulatory and safety information Jurisdiction Standard United States UL 60950-1 Canada CSA 60950-1-03 European EN 60950-1 Community +A11 Australia/New AS/NZS Zealand 60950.1:2003 Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1: General requirements Table 1 on page 16 shows the EMC compliance for various jurisdictions Table 1: EMC compliance for various jurisdictions (Part 1 of 2) Jurisdiction...
  • Page 17 Table 1: EMC compliance for various jurisdictions (Part 2 of 2) Jurisdiction Standard European EN 55022 Community EN 55024 EN 61000-3-2 EN 61000-3-3 Japan VCCI Table 2 on page 17 shows the Safety compliance for various jurisdictions. Table 2: Safety compliance for various jurisdictions (Part 1 of 2) Jurisdiction Standard...
  • Page 18 Safety of Information Technology Equipment ITE equipment - Safety - Part 1: General requirements Safety of Information Technology Equipment or Avaya Inc., 211 Mt. Airy Road, Description Class A Emissions: FCC Rules for Radio Frequency Devices (see Notes 1 and 2)
  • Page 19 Table 3: EMC compliance (Part 2 of 2) Jurisdiction Standard Canada ICES-003 Australia/New AS/NZS 3548 Zealand CISPR 22 European EN 55022 Community EN 55024 EN 61000-3-2 EN 61000-3-3 Note 1: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
  • Page 20 The user should not make changes or modifications not expressly approved by Avaya. Any such changes could void the user’s authority to operate the equipment • Reorient or relocate the receiving antenna.
  • Page 21 EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from Avaya Inc., 211 Mt. Airy Road, Basking Ridge, NJ 07920 USA. Regulatory and safety information...

  • Page 22: Denan Regulatory Notice For Japan

    Connecting to the Local Area Network Severe damage to your IP Deskphone can occur if you plug the phone into an ISDN connection. Consult your system administrator to ensure you plug your Avaya 1230 IP Deskphone into a 10/100 BaseT Ethernet jack. Operation The earpiece and mouthpiece of the handset can attract and retain small objects.
  • Page 23 Regulatory and safety information Location Avaya recommends that you install your Avaya 1230 IP Deskphone away from direct sunlight.

  • Page 24: Customer Service

    Customer service Customer service Visit the Avaya Web site to access the complete range of services and support that Avaya provides. Go to pages listed in the following sections. Navigation • “Getting technical documentation” on page 24 • “Getting product training” on page 24 •...

  • Page 25: Using Your Avaya 1230 Ip Deskphone

    Using your Avaya 1230 IP Deskphone After you familiarize yourself with the Avaya 1230 IP Deskphone features, you can start to use the IP Deskphone. This section describes how to use the Avaya 1230 IP Deskphone. Getting started The following section introduces the important details of the Avaya 1230 IP Deskphone.

  • Page 26: Avaya 1230 Ip Deskphone Controls

    Using your Avaya 1230 IP Deskphone Avaya 1230 IP Deskphone controls This section describes the controls on the Avaya 1230 IP Deskphone. Depending on your geographic region, the Avaya 1230 IP Deskphone includes key caps with English text labels. In this document, text in parentheses indicates the labels that appear on the key caps;...
  • Page 27 Using your Avaya 1230 IP Deskphone A steadily lit icon beside a feature key indicates the feature is active. A flashing icon indicates the feature is being programmed. When a call arrives on a feature key that is not on the currently displayed page of keys, the IP Deskphone automatically displays the page with the active key.
  • Page 28 Using your Avaya 1230 IP Deskphone (Handsfree) (Hold) Press the Handsfree key to activate handsfree mode. Note: The Handsfree LED indicator, on the Handsfree key, lights to indicate that Handsfree is in use. Use the Navigation keys to scroll through menus and lists that appear on the LCD screen.
  • Page 29 Press the conference. Press the dialog box. The status of the active call remains unaffected if you press the (Quit) Using your Avaya 1230 IP Deskphone Applications key to access Headset key to answer a call Headset key, lights to indicate that the...
  • Page 30 Using your Avaya 1230 IP Deskphone (Directory) Press the Redial key to access the redial list. Press the Message key to access your voice mailbox when the message waiting indicator flashes. Press the Directory key to access directory services.
  • Page 31 Press the navigation keys to access the following (Services) items: • • Using your Avaya 1230 IP Deskphone Services key and use the Telephone Options — Volume adjustment — Contrast adjustment — Language — Date/Time — Display diagnostics — Local dialpad tone —...

  • Page 32: Avaya 1230 Ip Deskphone Display

    Using your Avaya 1230 IP Deskphone (Services) (continued) Avaya 1230 IP Deskphone display Your Avaya 1230 IP Deskphone display is divided into three sections: • Ten user-defined feature key labels appear on the upper section. • Single-line information for items such as Date and Time, Calling Party Information, Feature Status Information, Options Information, and Directory Information appear in the middle section.

  • Page 33: License Notification

    Using your Avaya 1230 IP Deskphone Figure 3 on page 33 shows the Avaya 1230 IP Deskphone LCD screen. Figure 3: Avaya 1230 IP Deskphone LCD screen License notification Notify your system administrator if your phone displays a message in a pop-up window about the licensing feature or evaluation period.

  • Page 34: Audio And Text Message Broadcast

    Using your Avaya 1230 IP Deskphone Audio and text message broadcast The Avaya 1230 IP Deskphone can display special messages in the display area of your telephone, and can play special audio messages through the speaker. Your administrator broadcasts these messages, which can be used to inform you of events like company news and weather bulletins.

  • Page 35: Installing Your Avaya 1230 Ip Deskphone

    Installing your Avaya 1230 IP Deskphone This section details the steps and precautionary measures to perform during IP Deskphone installation. The standard Avaya 1230 IP Deskphone package includes the following accessories: • foot stand • handset • handset cord •...
  • Page 36 Installing your Avaya 1230 IP Deskphone Figure 4: Connections on the Avaya 1230 IP Deskphone Perform the following steps to connect the components of the phone and to install the phone. • “Attaching the foot stand (optional)” on page 37 •...

  • Page 37: Attaching The Foot Stand (Optional)

    2. Press the foot stand into the slots until it snaps into place. Connecting the handset Use the following procedure to connect the handset to the Avaya 1230 IP Deskphone. 1. Plug the end of the handset cord with the short straight section into the handset.

  • Page 38: Connecting The Headset (Optional)

    Installing your Avaya 1230 IP Deskphone Connecting the headset (optional) If you have a headset, you can connect the headset to the Avaya 1230 IP Deskphone. For information on how to use your headset with your IP Deskphone, refer to “Using a headset”...

  • Page 39: Connecting The Lan Ethernet Cable

    1230 IP Deskphone. Connecting the LAN Ethernet cable Note: Your Avaya 1230 IP Deskphone supports both AC power and PoE options, including IEEE 802.3 standard power. To use local AC power, you can order the optional AC adapter separately. To use PoE, where power is delivered over the CAT5 cable, the LAN must support PoE, and you do not need an AC adapter.

  • Page 40: Connecting The Pc Ethernet Cable

    4. Insert the screws (not provided) so that they protrude slightly from the wall. 5. Align the keyholes on the back of the Avaya 1230 IP Deskphone with the screws in the wall. 6. Slide the IP Deskphone onto the screws to secure the Avaya 1230 IP...

  • Page 41: Basic Features

    Basic features This section explains how to customize the features on your Avaya 1230 IP Deskphone to meet your requirements. Note: Call features and Flexible Feature Codes (FFC) must be assigned to your Avaya 1230 IP Deskphone and supported by system software.

  • Page 42: Telephone Options

    Basic features Telephone Options The Telephone Options menu item provides you with access to the following features on your Avaya 1230 IP Deskphone: • “Adjusting volume” on page 44 • “Adjusting the display screen contrast” on page 45 • “Selecting a language” on page 46 •...
  • Page 43 Figure 5: Telephone Options menu. Volume adjustment Contrast adjustment Language Date/Time Display diagnostics Local Dialpad Tone Set Info Diagnostics Note: If a menu includes a submenu, an ellipsis (...) appears after the command. To use the Telephone Options (Services) Call Log Options Ring type Call Timer On hook default path...

  • Page 44: Adjusting Volume

    Basic features Select Cancel Adjusting volume To adjust the volume: 5. Press the Enter key. The display provides information required to adjust your selection. 6. Press the Select soft key to save changes and return to the Options menu. Press the Cancel soft key to cancel the modifications.

  • Page 45: Adjusting The Display Screen Contrast

    You can adjust the contrast using the Avaya recommends that you use the Note: If an Expansion Module is attached to your Avaya 1230 IP Deskphone, changes that you make to the LCD screen contrast of the Avaya 1230 IP Deskphone also apply to the display screen contrast configuration of the Expansion Module.

  • Page 46: Selecting A Language

    Cancel Selecting a language Information that appears on the display is available in multiple languages. This language setting controls the language only for Avaya 1230 IP Deskphone features. If the Language setting is password-protected, you must enter a password (SCPW) to change the language. If you enter an incorrect password, an error message is displayed.

  • Page 47: Configuring A Headset

    Select Cancel Configuring a headset Each headset has its own tuning parameters, and your deskphone must be configured to use the proper parameters. If you do not configure the deskphone for the proper tuning parameters, you may not be taking full advantage of the audio qualities of the headset.

  • Page 48: Selecting Date And Time Format

    Basic features Select Cancel Selecting date and time format Several date and time formats are available. Formats are based on the 12-hour and 24-hour clocks. Use the following procedure to select a date and time format. (Services) Select Cancel 3. Press the Select soft key to save the selected headset type and return to the...

  • Page 49: Accessing Display Diagnostics

    Accessing display diagnostics The Display diagnostics command tests the Avaya 1230 IP Deskphone display screen and indicator lights. Use the following procedure to use Display diagnostics. (Services) Cancel Selecting a local dialpad tone When you press a key, the response can be a Dual-Tone Multi- Frequency (DTMF) sound, a single tone, or no sound.

  • Page 50: Viewing Ip Deskphone Information

    Basic features Select Cancel Viewing IP Deskphone information The Local Set Info option displays the following IP Deskphone-specific information. • General Info • Set IP Info • Ethernet Info • Server Info • Encryption Info • Location Info Use the following procedure to view IP Deskphone information. (Services) 2.

  • Page 51: Performing Diagnostics

    Cancel Performing diagnostics The Diagnostics command displays the following IP Deskphone-specific information. • Diag Tools (Ping, do Route Traces) • EtherStats (Speed, Auto Neg, CRC Errors, Collision) • IP Stats (Packet Info) • RUDP Stats (Message receive or transmit) • QoS Stats Use the following procedure to view diagnostic information.

  • Page 52: Configuring Call Log Options

    Basic features Configuring Call Log Options Use the call log option to configure the following preferences: • “Configuring the Callers List log” on page 52 • “Configuring New Call Indication” on page 53 • “Configuring Preferred Name Match” on page 54 •...

  • Page 53: Configuring New Call Indication

    Configuring New Call Indication You can configure your Avaya 1230 IP Deskphone to display a message that indicates a new call. By default, this option is On. Use the following procedure to configure New Call Indication.

  • Page 54: Configuring Preferred Name Match

    Basic features Select Cancel Configuring Preferred Name Match You can configure your Avaya 1230 IP Deskphone to display the name of the caller as defined in your Personal Directory. By default, the option is Off. 2. Press the Down or down, and then select the Calls option.
  • Page 55 Use the following procedure to configure Preferred Name Match. (Services) Select Cancel Configuring the area codes Use the Area Code Setup call arrives with an area code that matches one of the saved area codes, the calling number is reordered to display the telephone number followed by the area code (as opposed to the area code followed by the telephone number).
  • Page 56 Basic features Use the following procedure to configure default area codes (maximum of three). (Services) 1. Press the Services Telephone Options, and select Log Options. 2. Press the Down or down, and then select Setup. 3. Press the Enter key. 4.
  • Page 57 Select Cancel Use the following procedure to edit area code display. (Services) 7. Press the Select soft key to save the configuration. Press the Cancel soft key to keep existing configurations. 1. Press the Services Telephone Options, and select Log Options. 2.
  • Page 58 Basic features Select Cancel 6. Use the dialpad to edit the number. 7. Press the Select soft key to save the configuration. Press the Cancel soft key to keep existing configurations.

  • Page 59: Selecting A Ring Type

    Selecting a ring type Use the Ring type option to configure the IP Deskphone ring tone. Use the following procedure to select a ring type. (Services) Play Select Stop Cancel 1. Press the Services Telephone Options, and select type. 2. Press the Down or down, and then select one of the ring types.

  • Page 60: Enabling Or Disabling Call Timer

    Basic features Enabling or disabling Call Timer The call timer measures the call duration. Use the following procedure to enable or disable Call Timer. (Services) Select Cancel 1. Press the Services Telephone Options, and select timer. 2. Press the Up or Down disable the Call Timer.

  • Page 61: Enabling Onhook Default Path

    Enabling OnHook Default Path Use the OnHook Default Path option to enable Headset or Handsfree for your Avaya 1230 IP Deskphone. Use the following procedure to enable OnHook Default Path. (Services) Select Cancel Changing feature key labels Use the Change Feature Key label option to rename the label that corresponds to the feature key.
  • Page 62 Basic features incorrect password more than three times, the password functionality is locked. Contact your system administrator to unlock the password. Note: If a feature key is configured as an autodial key, the label does not change if the autodial key configuration changes. Use the following procedure to rename the labels.

  • Page 63: Configuring The Name Display Format

    Use the following procedure to restore the default labels. (Services) Configuring the name display format You can configure your Avaya 1230 IP Deskphone to display the name of the calling party in one of the following formats: • first name, last name •...

  • Page 64: Configuring Live Dialpad

    Basic features Use the following procedure to configure name display format. (Services) Select Cancel Configuring Live Dialpad The Live Dialpad option activates the Primary DN key when you make a call by dialing a directory number on the dialpad without picking up the handset or pressing the Use the following procedure to configure Live Dialpad.

  • Page 65: Configuring Caller Id Display Order

    Select Cancel Configuring Caller ID display order Caller ID display order appears in 2 formats: • Number, name (default) • Name, Number Use the following procedure to configure Caller ID display order. 1. Press the Services display order. 2. Press the Up/Down select one of the following: —...

  • Page 66: Configuring Normal Mode Indication

    Basic features Configuring Normal mode indication Normal mode display indication can be On or Off when the IP Deskphone is in normal mode. Use the following procedure to configure Normal mode indication. 1. Press the Services Normal mode indication. 2. Press the Up/Down select one of the following: —...

  • Page 67: Advanced Features

    Advanced features You can customize features on your Avaya 1230 IP Deskphone to meet your requirements. This section describes how to customize the advanced features. CAUTION Many of the options discussed in this section are for the system administrator only. Do not make changes unless you are told to do so by an administrator.

  • Page 68: Managing Your Station Control Password

    Advanced features Managing your Station Control Password You can assign a Station Control Password (SCPW) to: • lock your IP Deskphone and prevent the misuse of your IP Deskphone • use password-protected features such as customizing the Personal Directory, using the Redial List, and using the Callers List Note: Your system administrator defines your initial SCPW.
  • Page 69 7. Press the Select soft key to accept the new password. Note: If you are locked out of your Avaya 1230 IP Deskphone, or if you forget your SCPW, contact your system administrator. 1. Press the Directory 2.

  • Page 70: Configuring An Electronic Lock On Your Ip Deskphone

    Configuring an Electronic Lock on your IP Deskphone Use the Electronic Lock feature to prevent others from making calls from your Avaya 1230 IP Deskphone. Your SCPW controls the Electronic Lock feature. To change your Station Control Password, see Station Control Password” on page Locking your Avaya 1230 IP Deskphone Use the following procedure to lock your Avaya 1230 IP Deskphone.
  • Page 71 (Goodbye) Unlocking your Avaya 1230 IP Deskphone Use the following procedure to unlock your Avaya 1230 IP Deskphone. 2. Dial the Electronic Lock Activate 3. Dial your Station Control 4. If you dial locally, press the key. If you dial the FCC remotely, dial your 1.

  • Page 72: Customizing The Personal Directory

    Advanced features (Goodbye) Customizing the Personal Directory Use the Personal Directory feature to create and store up to 100 contacts of your choice. A Personal Directory entry can contain • last name (up to 24 characters) • first name (up to 24 characters) •...

  • Page 73: Editing An Entry

    Next Done Cancel Editing an entry Use the following procedure to edit an entry in the Personal Directory. 2. Press the soft key. If the message “Directory is full” appears, delete one or more entries to accommodate a new entry. 3.

  • Page 74: Deleting An Entry

    Advanced features Edit Done Cancel Deleting an entry Use the following procedure to delete an entry in the Personal Directory. 2. Press the Down or down, and then select the desired entry. 3. Press the Edit soft key and make the necessary changes.
  • Page 75 Confirm Cancel Copying an entry Use the following procedure to copy an entry in the Personal Directory. More Copy 4. Press the soft key to delete the entry. Press the soft key to return to the Personal Directory without deleting the entry.

  • Page 76: Searching For An Entry

    Advanced features Done Cancel Searching for an entry Use the following procedure to search for an entry in the Personal Directory. Dial Directory 6. Press the Done soft key to save the changes. Press the Cancel soft key to return to the Personal Directory without saving your changes.

  • Page 77: Configuring The Local Tools Menu

    Configuring the Local Tools menu Your Avaya 1230 IP Deskphone has both local and server-based telephone tools and features. This section discusses the various tools and features available locally on your Avaya 1230 IP Deskphone. CAUTION Many of the options discussed in this section are for administrator use only.
  • Page 78 Advanced features The function of some keys on the Avaya 1230 IP Deskphone differs based on the situation. Table 5 on page 78 key for navigating and using menus. Table 5: Navigation key functions in menus Function Down arrow key Select the next menu item.
  • Page 79 When you work in Edit mode, the first field of the item is selected and a blinking cursor appears to the right of the current edit position. page 79 describes the navigation key functions in Edit mode. Table 7: Navigation key functions in Edit mode Function Down arrow key...
  • Page 80 Advanced features Note: Changes made to the display lost if you reset the IP Deskphone. To avoid this situation, Avaya recommends that you use the Contrast Adjustment control in the Telephone Options Use the following procedure to adjust the Contrast (Services) 2.
  • Page 81 Cancel Note: This language setting only controls the language used in the local menus on your IP Deskphone. To select the language for features on your IP Deskphone, press the Telephone Options, 3. Wired Headset Each headset has its own tuning parameters, and your deskphone must be configured to use the proper parameters.

  • Page 82: Local Diagnostics

    Ethernet Statistics, and then press Diagnostics Tools to ping an IP address. 3. Network Configuration The Network Configuration tool displays information that was configured when you installed the Avaya 1230 IP Deskphone. This tool is for administrator use only. 4. Press the Cancel...

  • Page 83: Using Virtual Office

    Consult your system administrator to confirm the availability of the Virtual Office feature on your IP Deskphone. The IP Deskphone used as a remote phone to connect to your Avaya 1230 IP Deskphone does not have to be another Avaya 1230 IP Deskphone.
  • Page 84 If the IP Deskphone is configured for Virtual Office, the Virtual soft key is displayed, as shown in Figure 6 on page Can I log on to Avaya 1230 IP Deskphone? Yes, with extra key restrictions Yes, with extra key restrictions...
  • Page 85 Figure 6: Virtual soft key Virtual 1. Press the Virtual soft key. 2. At the prompt, enter your user ID. 3. Press the Enter key. Advanced features...

  • Page 86: Using Virtual Office On Your Remote Ip Deskphone

    1230 IP Deskphone provides less information than the Avaya 1230 IP Deskphone because it has fewer display lines. When an Avaya 2050 IP Softphone logs on remotely to an Avaya 1230 IP Deskphone, the information display is arranged differently, but all the information is visible at one time.

  • Page 87: Using Virtual Office On Your Office Ip Deskphone

    Using Virtual Office on your office IP Deskphone When activated for Virtual Office by a remote IP Deskphone, your office IP Deskphone logs off and is no longer operational. When you return to the office, disconnect the remote logon to regain control of your office phone.

  • Page 88: Emergency Calls On Your Remote Ip Deskphone

    Advanced features Press to allow the IP Deskphone to log out of Virtual Office or press to remain logged in to Virtual Office and reset the IDLE timer. If no key is pressed, the IP Deskphone logs out of Virtual Office. Emergency calls on your Remote IP Deskphone If you make an emergency call while logged in to Virtual Office on a Remote IP Deskphone, the call is placed to the local emergency service,...

  • Page 89: Operating Your Avaya 1230 Ip Deskphone

    Corporate directory, and using the Redial List. Entering and editing text You can enter and edit text on your Avaya 1230 IP Deskphone using the following methods: • “Using the telephone dialpad” on page 89 •...

  • Page 90: Making A Call

    10. Press the Next soft key to submit your changes. Table 9 on page 90 describes the soft key editing functions on the Avaya 1230 IP Deskphone. Table 9: Editing soft key description Soft key Cancel...

  • Page 91: Using The Callers List

    CPND appears as determined by the system configuration. To access the Callers List, press the List. If password control is enabled, you must enter your SCPW at the prompt. Operating your Avaya 1230 IP Deskphone Directory key, and select Callers...
  • Page 92 Operating your Avaya 1230 IP Deskphone Dialing an entry Use the following procedure to dial an entry in the Callers List. Dial Deleting an entry Use the following procedure to delete an entry in the Callers List. 1. Press the...

  • Page 93: Using The Redial List

    CPND appears as determined by the system configuration. To access the Redial List, press the List. Alternatively, press the enabled, you must enter your SCPW at the prompt. Operating your Avaya 1230 IP Deskphone 1. Press the soft key. 2. Choose...
  • Page 94 Operating your Avaya 1230 IP Deskphone Dialing an entry Use the following procedure to dial an entry in the Redial List Dial Deleting an entry Use the following procedure to delete an entry in the Redial List. 1. Press the...

  • Page 95: Using Off-Hook Dialing

    Use the following procedure to delete the entire Redial List. Using Off-hook dialing Perform the following steps to make a call by using the handset. (Goodbye) Operating your Avaya 1230 IP Deskphone 1. Press the soft key. 2. Choose to confirm the deletion of the entire Redial List.

  • Page 96: Using On-Hook Dialing

    Operating your Avaya 1230 IP Deskphone Using On-hook dialing Perform the following steps to make a call without lifting the handset. 2493 (Goodbye) 1. Leave the handset in the cradle. 2. Press the line (DN) key. 3. Listen for the dial tone and dial the number.

  • Page 97: Using Handsfree Dialing

    “Switching from handsfree to headset” on page 99 Terminating a handsfree call Use the following procedure to terminate a handsfree call. (Goodbye) Operating your Avaya 1230 IP Deskphone 1. Press the Handsfree If a headset is connected, press the Headset key.

  • Page 98: Using A Headset

    Operating your Avaya 1230 IP Deskphone Muting a handsfree call Use the following procedure to mute a handsfree call. (Mute) (Mute) Switching from handsfree to handset mode Use the following procedure to switch from handsfree to handset mode. Switching from handset mode to handsfree Use the following procedure to switch from handset mode to handsfree.

  • Page 99: Using The Corporate Directory

    Corporate Directory, press the Directory. Searching for a specific number Use the following procedure to search for a specific number in the Corporate Directory. Search Operating your Avaya 1230 IP Deskphone 2. Press the Headset 1. Press the Headset Directory key and select 1.

  • Page 100: Making A Call Using The Corporate Directory

    Operating your Avaya 1230 IP Deskphone Dial Dial Cancel Making a call using the Corporate Directory Use the following procedure to make a call using the Corporate Directory. Note: This feature is not available on all IP Deskphones. Contact your system administrator to find out if this feature is available for your use.

  • Page 101: Using Predial

    Use the Predial feature to enter, preview, and edit numbers before you make a call. Making a call Use the following procedure to make a call using the Predial feature. 2493 Operating your Avaya 1230 IP Deskphone Directory key, and select 1. Press the Up or Down...

  • Page 102: Using Autodial

    Operating your Avaya 1230 IP Deskphone Editing a Predial number Use the following procedure to edit a Predial number. Clear 2493 Using AutoDial Use the AutoDial feature to display, store, and automatically dial telephone numbers. Using AutoDial to make a call Use the following procedure to make a call using the Autodial feature.
  • Page 103 AutoDial Displaying an AutoDial number Use the following procedure to display an AutoDial number. Display AutoDial Operating your Avaya 1230 IP Deskphone 1. Without lifting the handset, press the AutoDial key. The screen displays the word Autodial next to the appropriate key.

  • Page 104: Using Ring Again

    Using Ring Again Use the Ring Again feature to automatically redial the number if you receive a busy tone, or if your called party does not answer. Your Avaya 1230 IP Deskphone rings when the person you called becomes available.

  • Page 105: Using Last Number Redial

    Using Last Number Redial Use the Last Number Redial feature to automatically redial the most recently dialed number. 2498 2498 Operating your Avaya 1230 IP Deskphone 2. Press the Ring Again automatically dial the number. 1. Press the Ring Again time.

  • Page 106: Using Speed Call

    Operating your Avaya 1230 IP Deskphone Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code. You can store, edit, and automatically dial frequently-called telephone numbers. Storing a Speed Call number Use the following procedure to store a Speed Call number.

  • Page 107: Using System Speed Call

    IP Deskphone. SScUsr SScCtl Using HotLine Use the Hot Line feature to automatically dial a number. Hotline Operating your Avaya 1230 IP Deskphone 3. Dial the Speed Call automatically dial the number. 1. Lift the handset. 2. Press the...

  • Page 108: Using Intercom Calling

    Operating your Avaya 1230 IP Deskphone Using Intercom Calling Use the Intercom feature to call a member of your intercom group by pressing the code assigned to that member. Making an intercom call Use the following procedure to make an intercom call.

  • Page 109: Answering A Call

    “Using Call Pickup” on page 110 Using Automatic Answerback When the Automatic Answerback feature is active, your IP Deskphone automatically answers the call in Handsfree mode after one ring. Operating your Avaya 1230 IP Deskphone 1. Lift the handset. Press the Handsfree side of the handset.

  • Page 110: Using Call Pickup

    Operating your Avaya 1230 IP Deskphone Activating Automatic Answerback Use the following procedure to activate Automatic Answerback. AutoAns Deactivating Automatic Answerback Use the following procedure to deactivate Automatic Answerback. AutoAns Note: Calls are not forwarded to the voice message service.
  • Page 111 Answering a call at a specific extension in any pickup group Use the following procedure to answer a call at a specific extension in any call pickup group. Pickup Operating your Avaya 1230 IP Deskphone 1. Lift the handset. 2. Press the GrpPkp Enter the Pickup Group 3.

  • Page 112: Managing Calls During A Call

    Operating your Avaya 1230 IP Deskphone Managing calls during a call You can use the following features during a call: • “Using Call Hold” on page 112 • “Using Call Waiting” on page 113 • “Transferring a Call” on page 114 •...

  • Page 113: Placing A Call On Hold

    The Call Waiting feature produces a tone to alert you to an incoming call when you are already on a call. Call Waiting allows you to place the current call on hold while you answer the new call. Operating your Avaya 1230 IP Deskphone 1. Press the Hold key.

  • Page 114: Returning To The Original Call

    Operating your Avaya 1230 IP Deskphone Answering a call during another call Use the following procedure to answer a call during another call. (Hold) CallWait Returning to the original call Use the following procedure to return to the original call.

  • Page 115: Using Timed Reminder Recall

    Using Timed Reminder Recall Use the Timed Reminder Recall feature to receive an automatic reminder tone when a transferred call is not answered. Operating your Avaya 1230 IP Deskphone 1. Press the Trans soft key during an active call.
  • Page 116 Operating your Avaya 1230 IP Deskphone Transfering a call using Timed Reminder Recall Use the following procedure to transfer a call using Timed Reminder Recall. Trans Trans If the transferred call is not answered, your IP Deskphone rings. Returning to the original call if the transferred call is...

  • Page 117: Using Attendant Recall

    Use the Call Park feature to hold (park) your active call temporarily and retrieve a call from any IP Deskphone. Using Call Park does not tie up a line. Operating your Avaya 1230 IP Deskphone 2. Press the Transfer call transfer.
  • Page 118 Operating your Avaya 1230 IP Deskphone Parking a call on the System Park DN To park a call on the System Park DN or your own DN, perform the following procedure. Park Parking a call on a DN (not System Park DN or own DN) To park a call on a DN (not System Park DN or own DN), perform the following procedure.

  • Page 119: Retrieving A Parked Call

    Use the following step to retrieve a parked call. Note: When Call Park is configured network-wide, you can use this feature across networks. You can configure a System Park extension to automatically park most calls. Operating your Avaya 1230 IP Deskphone 1. Press the Trans soft key.

  • Page 120: Recording A Calling Party (Caller) Number

    Operating your Avaya 1230 IP Deskphone Park Recording a Calling Party (Caller) Number During a call, use the Calling Party Number feature to record the calling party number, or to charge the call to an account number. CParty CParty Displaying call details During an active call, use the Display feature to display the caller’s...

  • Page 121: Managing Calls While Away From Your Desk

    Use the following procedure to activate Call forward or change the call follow number Fwd. Operating your Avaya 1230 IP Deskphone 2. Press the flashing line (DN) key. The call information appears. If you use another feature, you can use...

  • Page 122: Using Internal Call Forward

    Operating your Avaya 1230 IP Deskphone Fwd. Deactivating Call Forward Use the following procedure to deactivate Call Forward. Fwd. Reinstating a Call Forward number Use the following procedure to reinstate a Call Forward number. Fwd. Using Internal Call Forward Use Internal Call Forward to forward only those calls that originate from internal DNs.
  • Page 123 Use the following procedure to deactivate Internal Call Forward. IntForward Reinstating Internal Call Forward number Use the following procedure to reinstate an Internal Call Forward number. IntForward Operating your Avaya 1230 IP Deskphone 1. Press the IntForward Lift the handset and enter the Call Forward Activate 2.

  • Page 124: Using Remote Call Forward

    Operating your Avaya 1230 IP Deskphone Using Remote Call Forward Use the Remote Call Forward feature to forward calls on your IP Deskphone to another DN from a remote telephone. Activating Remote Call Forward Use the following procedure to activate Remote Call Forward.
  • Page 125 Deactivating Remote Call Forward Use the following procedure to activate Remote Call Forward. Operating your Avaya 1230 IP Deskphone 6. Dial the number to which to forward the calls. If the number dialed is invalid, you hear a fast busy signal.

  • Page 126: Managing Multiparty Calls

    Operating your Avaya 1230 IP Deskphone Managing multiparty calls Use the following features to enable multiparty conversations • “Using Call Join” on page 126 • “Setting up a Conference Call” on page 126 • “Using Conferee Selectable Display” on page 128 •...
  • Page 127 IP Deskphone configuration. Conf Conf (Goodbye) Operating your Avaya 1230 IP Deskphone 1. During a call, press the to place the party on hold. You hear a dial tone. 2. Dial the number of the person to add to the conference call.

  • Page 128: Using Conferee Selectable Display

    Operating your Avaya 1230 IP Deskphone Using Conferee Selectable Display Use the Conferee Selectable Display feature to list active conferees and to disconnect a conferee from the conference call. Viewing active conferees Use the following procedure to view active conferees.

  • Page 129: Using Group Call

    Calling group members Use the following procedure to call group members. GrpCl Operating your Avaya 1230 IP Deskphone 3. For a single conferee, press the Goodbye key. If configured, the Conference Count Display updated total count of conferees.
  • Page 130 Operating your Avaya 1230 IP Deskphone Answering a group call Use the following procedure to answer a group call. Ending a group call Use the following procedure to end a group call. (Goodbye) Note: During a group call, only the person who initiated the group call can put the call on hold.

  • Page 131: Managing Calls While Busy At Work

    Contact your system administrator to learn which treatment is configured for your IP Deskphone. Operating your Avaya 1230 IP Deskphone 1. Press the MakeSetBsy Lift the handset, and enter the Busy Activate FFC.
  • Page 132 Operating your Avaya 1230 IP Deskphone Figure 7: Call Deflect If you press the Deflect key and no special call treatment has been configured, your caller receives a busy signal.

  • Page 133: Hotel Applications

    Hotel applications Hotel applications are a group of hospitality features that increase the value of the Avaya 1230 IP Deskphone. In a hotel environment, guests can access the following services: • “Configuring Automatic Wake-Up” on page 133 • “Activating Message Registration” on page 135 •...
  • Page 134 Operating your Avaya 1230 IP Deskphone (Goodbye) Cancelling Automatic Wake-Up call Use the following procedure to cancel Automatic Wake-Up call. (Goodbye) 3. Dial the Automatic Wake-Up 24-hour time format (hhmm). You hear a tone to confirm your entered time. To enter the time in a 24-hour time format, enter the hours followed by the minutes.

  • Page 135: Activating Message Registration

    Use the Message Registration feature to read, change, or reset meters that log your IP Deskphone calls. Reading meters Use the following procedure to read meters. Operating your Avaya 1230 IP Deskphone 1. Lift the handset. 2. Dial the Automatic Wake-Up Verify FFC.
  • Page 136 Operating your Avaya 1230 IP Deskphone Changing meter Use the following procedure to change a meter. 2. Dial the Directory Number IP Deskphone in the hotel room. 3. Press the key. 1. Press the key. 2. Dial the Directory Number IP Deskphone in the hotel room.

  • Page 137: Using Maid Identification

    Use the Maid Identification feature to track the cleaning status of rooms. The maid enters the information from the IP Deskphone in your room. Entering cleaning status Use the following procedure to enter cleaning status. Operating your Avaya 1230 IP Deskphone 1. Press the key. 2. Dial the Directory Number IP Deskphone in the hotel room.
  • Page 138 Operating your Avaya 1230 IP Deskphone 3. Dial one of the following cleaning status codes: = Cleaning requested = Cleaning in progress = Room cleaned = Room passed inspection = Room failed inspection = Cleaning skipped You hear an interrupted dial tone.

  • Page 139: Displaying Room Status

    Using Room Status Use the Room Status feature to display the status of a room. Displaying room status Use the following procedure to enter cleaning status. Operating your Avaya 1230 IP Deskphone 1. Press the key. 2. Dial the Directory Number room.
  • Page 140 Operating your Avaya 1230 IP Deskphone Changing the status of a room Use the following procedure to change the status of a room. 1. Press the key. 2. Dial the Directory Number room. The DN appears followed by a two-digit code.

  • Page 141: Paging Features

    Paging Features The Avaya 1230 IP Deskphone supports the following paging voice call features: • “Using Call Page Connect to make an announcement” on page 141 • “Using Radio Page” on page 141 • “Using Voice Call” on page 144...
  • Page 142 Operating your Avaya 1230 IP Deskphone Using Automatic Preselection (Meet-Me page) Perform the following procedure to use Automatic Preselection. (Goodbye) Using Automatic Post-selection The called party is either busy on the telephone or away from their desk. To page the called party, you do not need to redial the number of the called party.
  • Page 143 If you carry a Radio Pager, a page indicates that a caller tried to reach you by dialing your DN. If the Radio Page system is configured to function in Meet-me mode, you can answer the page call from any IP Deskphone. Operating your Avaya 1230 IP Deskphone 2. Dial the Radio Paging Access You hear the ringback tone.

  • Page 144: Call Override Features

    Operating your Avaya 1230 IP Deskphone Using Voice Call Use the Voice Call feature to make an announcement from another IP Deskphone speaker. Making a voice call Use the following procedure to make a voice call. VceCall (Goodbye) Responding to a voice call Use the following procedure to respond a voice call.

  • Page 145: Overriding A Busy Signal

    Use the Forced Camp-on feature to automatically call a busy telephone (internal or external) immediately after the telephone disconnects from the current call. Operating your Avaya 1230 IP Deskphone 1. Dial a number. You receive a busy tone. 2. Press the...
  • Page 146 Operating your Avaya 1230 IP Deskphone Using Forced Camp-on Follow the given procedure to use Forced Camp-on. EnhOvr Answering a call camped-on to your extension Use the following procedure to answer a call camped-on to your extension. 1. Dial a number.

  • Page 147: Using Enhanced Override

    Use the Enhanced Override feature to override an active call after you attempt a Forced Camp-on. EnhOvr EnhOvr (Goodbye) Operating your Avaya 1230 IP Deskphone 1. Dial a number. You receive a busy signal. 2. Press the EnhOvr Enter the Override Forced Camp-on.

  • Page 148: Using Centrex Services

    Operating your Avaya 1230 IP Deskphone Using Centrex services You can use a few Centrex services from your IP Deskphone. Contact your system administrator to determine if the following features are available: • “Using Centrex or Exchange Line Switchhook Flash” on page 148 •...

  • Page 149: Miscellaneous Call Features

    Use the Call Trace feature to trace malicious calls within your system. Tracing with the Call Trace key Perform the following step to trace with the Call Trace key. CallTrace Operating your Avaya 1230 IP Deskphone 2. Press the AutoDial number desired.

  • Page 150: Charging A Call Or Charging A Forced Call

    Operating your Avaya 1230 IP Deskphone Using Call Trace without a Call Trace key Use the following procedure to use Call Trace without a Call Trace key. Trans Conf Charging a call or charging a forced call Use the Call Charge feature to charge a call to a specific account. The Forced Charge feature charges long-distance calls from an IP Deskphone that is restricted to local calls.
  • Page 151 Charging a call in progress Use the following procedure to charge a call in progress. Trans Conf Charge Operating your Avaya 1230 IP Deskphone Dial the Call Detail Recording 3. Dial the charge account number. 4. When you hear the dial tone, dial the number.
  • Page 152 Operating your Avaya 1230 IP Deskphone 2498 Charging a transferred call to an account Use the following procedure to charge a transferred call to an account. Trans Charge 3. Dial the charge account number. 4. Press the line (DN) key to return to the call.
  • Page 153 Use the following procedure to charge a call to an account when you add someone to a conference call Conf Charge Operating your Avaya 1230 IP Deskphone 4. After you hear the dial tone, dial the number to which you are transferring the call.

  • Page 154: Using The Buzz Signal

    Operating your Avaya 1230 IP Deskphone Conf Using the Buzz signal Use the Buzz feature to notify another person of a call, a visitor, or a request. Two linked IP Deskphones enable one person to signal the other. The person signaled hears a buzz.

  • Page 155: Using Privacy Release

    Using External Server Applications Use External Server Applications to directly access a variety of applications from your Avaya 1230 IP Deskphone. To learn more about the available features and services, contact your system administrator. Depending on which features are available on your system, your phone can provide information;...

  • Page 156: Using Save Key

    Operating your Avaya 1230 IP Deskphone • Call Recording (CR) application in ROD Mode — Press the ROD key during an active call to record the call • Bulk Recording — For an active call or unregistered DN/Position ID, call recording is initiated even though the ROD key is not pressed..
  • Page 157 Operating your Avaya 1230 IP Deskphone 3. Press the SAVE key to save the conversation.

  • Page 158: Troubleshooting Your Avaya 1230 Ip Deskphone

    Troubleshooting your Avaya 1230 IP Deskphone Troubleshooting your Avaya 1230 IP Deskphone This section provides basic information about troubleshooting your Avaya 1230 IP Deskphone if Virtual Office causes a problem. For additional help, see “Customer service” on page Virtual Office Virtual Office can cause error messages to display on-screen.
  • Page 159 Troubleshooting your Avaya 1230 IP Deskphone Table 10: Troubleshooting Virtual Office (Part 2 of 4) Displayed Probable cause message Invalid ID (1) Incorrect User ID entered. User ID is not in Gatekeeper database. Invalid ID (2) Incorrect User ID entered.
  • Page 160 Troubleshooting your Avaya 1230 IP Deskphone Table 10: Troubleshooting Virtual Office (Part 3 of 4) Displayed Probable cause message Permission Incorrect User ID Denied (3) entered. Remote IP Deskphone has no Station Control Password. Permission Incorrect User ID Denied (4) entered.

  • Page 161: Flexible Feature Codes

    Troubleshooting your Avaya 1230 IP Deskphone Table 10: Troubleshooting Virtual Office (Part 4 of 4) Displayed Probable cause message Server Network problem. Unreachable (2) VOUD Remote IP Deskphone configured on TN does not have VOUA Class of Service. Flexible Feature Codes Use the Table 11 to track and organize the FFCs assigned to features by your system administrator.
  • Page 162 Troubleshooting your Avaya 1230 IP Deskphone Table 11: Flexible Feature Codes (Part 2 of 2) Feature Call Forward All Calls Activate Call Forward All Calls Deactivate Call Park Electronic Lock Activate Electronic Lock Deactivate Group Call Internal Call Forward Activate...

  • Page 163: Avaya 1200 Ip Deskphone Lcd Expansion Module

    This section provides information about the LCD Expansion Module (12- key self-labeling) supported by the Avaya 1230 IP Deskphone. The LCD Expansion Module is a hardware accessory that connects to the Avaya 1230 IP Deskphone and provides additional line appearances and feature keys. Basic features The LCD Expansion Module supports the following features: •...

  • Page 164: Keys And Descriptions

    Avaya 1200 IP Deskphone LCD Expansion Module Keys and descriptions For the location of the keys and components on the LCD Expansion Module, see Figure 8 on page 164. Figure 8: LCD Expansion Module (12-key self-labeling)
  • Page 165 Key or components User-defined feature keys Display For information about connecting the Expansion Module, see the Expansion Module for Avaya 1200 Series IP Deskphones Quick Installation Guide (NN40050-303) Description The keys on the Expansion Modules are programmable, with LCD labels. The system administrator programs these keys as either memory, line, or intercom keys.
  • Page 166 Avaya 1200 IP Deskphone LCD Expansion Module...

  • Page 167: Quick Reference

    Quick Reference Feature operation AutoDial Store Display Call Forward Activate Deactivate Reinstate View number Call Pickup Call Waiting Answer Return to first call Conference Handsfree Activate Switch to handset Handset to handsfree Activate Headset Hold Place a call on hold Return to a held call Last Number Redial Message...

  • Page 168: Legend

    Services and Telephone Options menus Services menu Note: The Services menu contains the Admin, and Virtual Office Avaya 1220 IP Deskphones. Consult your system administrator. The following are the most commonly used options: Telephone Options menu Trans (Volume +) (Volume -) Handset to end the call.
  • Page 169 Volume adjustment Pick one of: Ringer Handset Listen Handsfree Listen Headset Listen Buzzer Contrast adjustment Language Note: This language setting controls the language used by features on your phone only. To set the language used elsewhere on your phone, press Services twice, select 1.
  • Page 170 Quick Reference...

  • Page 171: Third Party Terms

    Avaya to make the source code for such Open Source Components available in source code format to its licensees, or that require Avaya to disclose the license terms for such Open Source Components. For a period of three years from your date of purchase of a product containing any of the software listed below from Avaya Inc., any Avaya affiliate or an authorized Avaya reseller, we...
  • Page 172 Third party terms * This software/database is a "United States Government Work" under the terms of the United States Copyright Act. It was written as part of the author's official duties as a United States Government employee and thus cannot be copyrighted. This software/database is freely available to the public for use.
  • Page 173 Third party terms away your freedom to share and change it. By contrast, the GNU General Public License is intended to guarantee your freedom to share and change free software--to make sure the software is free for all its users. This General Public License applies to most of the Free Software Foundation\'s software and to any other program whose authors commit to using it.
  • Page 174 Third party terms another language. (Hereinafter, translation is included without limitation in the term \"modification\".) Each licensee is addressed as \"you\". Activities other than copying, distribution and modification are not covered by this License; they are outside its scope. The act of running the Program is not restricted, and the output from the Program is covered only if its contents constitute a work based on the Program (independent of having been made by running the Program).
  • Page 175 Third party terms to work written entirely by you; rather, the intent is to exercise the right to control the distribution of derivative or collective works based on the Program. In addition, mere aggregation of another work not based on the Program with the Program (or with a work based on the Program) on a volume of a storage or distribution medium does not bring the other work under the scope of this License.
  • Page 176 Third party terms or distribute the Program or its derivative works. These actions are prohibited by law if you do not accept this License. Therefore, by modifying or distributing the Program (or any work based on the Program), you indicate your acceptance of this License to do so, and all its terms and conditions for copying, distributing or modifying the Program or works based on it.
  • Page 177 Third party terms Free Software Foundation may publish revised and/or new versions of the General Public License from time to time. Such new versions will be similar in spirit to the present version, but may differ in detail to address new problems or concerns.
  • Page 178 Third party terms want it to be of the greatest possible use to the public, the best way to achieve this is to make it free software which everyone can redistribute and change under these terms. To do so, attach the following notices to the program.
  • Page 179 OpenSSL The following component is licensed under OpenSSL license: OpenSSL 0.9.7b OpenSSL License /* ===================================================== * Copyright (c) 1998-2008 The OpenSSL Project. All rights reserved. * Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * 1.
  • Page 180 Third party terms * 6. Redistributions of any form whatsoever must retain the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/)" * THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE...
  • Page 181 * This library is free for commercial and non-commercial use as long as the following conditions are aheared to. The following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just the SSL code. The SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson (tjh@cryptsoft.com).
  • Page 182 Third party terms * THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;...
  • Page 183 1. The origin of this software must not be misrepresented; you must not claim that you wrote the original software. If you use this software in a product, an acknowledgment in the product documentation would be appreciated but is not required. 2.
  • Page 184 Third party terms dealings in this Software without prior written authorization of the copyright holder. END OF TERMS AND CONDITIONS Libpng The following component is licensed under libpng license: Libpng 1.2.37 - June 4, 2009 Libpng License This copy of the libpng notices is provided for your convenience. In case of any discrepancy between this copy and the notices in the file png.h that is included in the libpng distribution, the latter shall prevail.
  • Page 185 libpng versions 0.97, January 1998, through 1.0.6, March 20, 2000, are Copyright (c) 1998, 1999 Glenn Randers-Pehrson, and are distributed according to the same disclaimer and license as libpng-0.96, with the following individuals added to the list of Contributing Authors: Tom Lane Glenn Randers-Pehrson Willem van Schaik...
  • Page 186 Third party terms consequential damages, which may result from the use of the PNG Reference Library, even if advised of the possibility of such damage. Permission is hereby granted to use, copy, modify, and distribute this source code, or portions hereof, for any purpose, without fee, subject to the following restrictions: 1.
  • Page 187 Third party terms .\" This code is derived from software contributed to Berkeley by Chris Torek. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: .\" 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.

  • Page 188: Wchar Functions

    Third party terms Convert UTF ConvertUTF License Copyright 2001-2004 Unicode, Inc. Disclaimer This source code is provided as is by Unicode, Inc. No claims are made as to fitness for any particular purpose. No warranties of any kind are expressed or implied. The recipient agrees to determine applicability of information provided.
  • Page 189 Third party terms Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. Neither the name of the <ORGANIZATION> nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
  • Page 190 Third party terms (2) If only executable code is distributed, then the accompanying documentation must state that "this software is based in part on the work of the Independent JPEG Group". (3) Permission for use of this software is granted only if the user accepts full responsibility for any undesirable consequences;...

  • Page 191: Appendix

    Appendix Sample configuration file <dhcp>TRUE</dhcp> <manual>TRUE</manual> <ipAddress>192.168.100.10</ipAddress> <netmask>255.255.0.0</netmask> <gateway>192.254.100.254</gateway> <domainName>avaya.com</domainName> <dnsServer1>192.168.100.1</dnsServer1> <dnsServer2>192.168.100.2</dnsServer2> 0x00 0 English FALSE TRUE TRUE FALSE TRUE FALSE <syslogServer>syslogServer0</syslogServer> FALSE FALSE <groupPagingPrefix>groupPagingPrefix0</groupPagingPrefix> TRUE <conferenceServerAddress>conferenceServerAddress0</ conferenceServerAddress> <mohServer>mohServer0</mohServer> 15 FALSE application/dtmf-relay handsfree FALSE FALSE FALSE none <natAddress>natAddress0</natAddress> 32782 TRUE <callParkExtension>callParkExtension0</callParkExtension>...
  • Page 192 FALSE FALSE <sipAutoDialUserid>sipAutoDialUserid0</sipAutoDialUserid> FALSE FALSE FALSE FALSE TRUE PAId-From-Contact PAId- Contact-To TRUE <manual>TRUE</manual> <ntpIp>ntpIp0</ntpIp> <ntpIp2>ntpIp20</ntpIp2> +00:00 GMT London <presence> <sipRlsUri>sipRlsUri0</sipRlsUri> </presence> TRUE <intercomPrefixValue>intercomPrefixValue0</intercomPrefixValue> <alertInfoSecret>alertInfoSecret0</alertInfoSecret> <proxyAddress>proxyAddress0</proxyAddress> <proxyPort>5060</proxyPort> FALSE <proxyAddress1>proxyAddress10</proxyAddress1> <proxy1Port>5060</proxy1Port> <!--<autoconfig> <autoConfigAddress>autoConfigAddress0</autoConfigAddress> <autoConfigHttpProxy>autoConfigHttpProxy0</ autoConfigHttpProxy> <autoConfigHttpPort>8080</autoConfigHttpPort> <autoConfigProfile>Profile-C</autoConfigProfile> <autoConfigPath>Avaya/config</autoConfigPath> <autoConfigEveryBoot>TRUE</autoConfigEveryBoot> </autoconfig> <authname>authname0</authname> TRUE...
  • Page 193 <authPassword>authPassword0</authPassword> <authId>authId0</authId> <displayname>displayname0</displayname> FALSE FALSE <mwiReqUri>mwiReqUri0</mwiReqUri> <accProxyAddress>accProxyAddress0</accProxyAddress>--> <accProxyPort>5060</accProxyPort> <voiceMailServerAddress>voiceMailServerAddress0</ voiceMailServerAddress> <registrarAddress>registrarAddress0</registrarAddress> FALSE 3600 TRUE FALSE FALSE FALSE 20 <callForwardAddress>callForwardAddress0</callForwardAddress> <authname>authname1</authname> <authPassword>authPassword1</authPassword> <authId>authId1</authId> <displayname>displayname1</displayname> FALSE FALSE <mwiReqUri>mwiReqUri1</mwiReqUri> <accProxyAddress>accProxyAddress0</accProxyAddress> <accProxyPort>5060</accProxyPort> Appendix...
  • Page 194 Appendix <voiceMailServerAddress>voiceMailServerAddress1</ voiceMailServerAddress> <registrarAddress>registrarAddress1</registrarAddress> FALSE 3600 <callForwardAddress>callForwardAddress1</callForwardAddress> <authname>authname2</authname> <authPassword>authPassword2</authPassword> <authId>authId2</authId> <displayname>displayname2</displayname> FALSE FALSE <mwiReqUri>mwiReqUri2</mwiReqUri> <accProxyAddress>accProxyAddress2</accProxyAddress> <accProxyPort>5060</accProxyPort> <voiceMailServerAddress>voiceMailServerAddress2</ voiceMailServerAddress> <registrarAddress>registrarAddress2</registrarAddress> FALSE 3600 TRUE FALSE FALSE FALSE 20 <callForwardAddress>callForwardAddress2</callForwardAddress> <authname>authname3</authname> <authPassword>authPassword3</authPassword> <authId>authId3</authId> TRUE FALSE FALSE FALSE 20...
  • Page 195 <displayname>displayname3</displayname> FALSE FALSE <mwiReqUri>mwiReqUri3</mwiReqUri> <accProxyAddress>accProxyAddress3</accProxyAddress> <accProxyPort>5060</accProxyPort> <voiceMailServerAddress>voiceMailServerAddress3</ voiceMailServerAddress> <registrarAddress>registrarAddress3</registrarAddress> FALSE 3600 <callForwardAddress>callForwardAddress3</callForwardAddress> <authname>authname4</authname> <authPassword>authPassword4</authPassword> <authId>authId4</authId> <displayname>displayname4</displayname> FALSE FALSE <mwiReqUri>mwiReqUri4</mwiReqUri> <accProxyAddress>accProxyAddress4</accProxyAddress> <accProxyPort>5060</accProxyPort> <voiceMailServerAddress>voiceMailServerAddress4</ voiceMailServerAddress> TRUE FALSE FALSE FALSE 20 Appendix...
  • Page 196 Appendix <registrarAddress>registrarAddress4</registrarAddress> FALSE 3600 <callForwardAddress>callForwardAddress4</callForwardAddress> <authname>authname5</authname> <authPassword>authPassword5</authPassword> <authId>authId0</authId> <displayname>displayname5</displayname> FALSE FALSE <mwiReqUri>mwiReqUri5</mwiReqUri> <accProxyAddress>accProxyAddress5</accProxyAddress> <accProxyPort>5060</accProxyPort> <voiceMailServerAddress>voiceMailServerAddress5</ voiceMailServerAddress> <registrarAddress>registrarAddress5</registrarAddress> FALSE 3600 TRUE FALSE FALSE FALSE 20 <callForwardAddress>callForwardAddress5</callForwardAddress> <authname>authname6</authname> <authPassword>authPassword6</authPassword> <authId>authId6</authId> <displayname>displayname6</displayname> FALSE FALSE TRUE FALSE FALSE FALSE 20...
  • Page 197 <mwiReqUri>mwiReqUri6</mwiReqUri> <accProxyAddress>accProxyAddress6</accProxyAddress> <accProxyPort>5060</accProxyPort> <voiceMailServerAddress>voiceMailServerAddress6</ voiceMailServerAddress> <registrarAddress>registrarAddress6</registrarAddress> FALSE 3600 <callForwardAddress>callForwardAddress6</callForwardAddress> <authname>authname7</authname> <authPassword>authPassword7</authPassword> <authId>authId0</authId> <displayname>displayname7</displayname> FALSE FALSE <mwiReqUri>mwiReqUri7</mwiReqUri> <accProxyAddress>accProxyAddress7</accProxyAddress> <accProxyPort>5060</accProxyPort> <voiceMailServerAddress>voiceMailServerAddress7</ voiceMailServerAddress> <registrarAddress>registrarAddress7</registrarAddress> FALSE 3600 TRUE FALSE FALSE FALSE 20 TRUE FALSE FALSE Appendix FALSE 20...
  • Page 198 Appendix <callForwardAddress>callForwardAddress7</callForwardAddress> <authname>authname8</authname> <authPassword>authPassword8</authPassword> <authId>authId8</authId> <displayname>displayname8</displayname> FALSE FALSE <mwiReqUri>mwiReqUri8</mwiReqUri> <accProxyAddress>accProxyAddress8</accProxyAddress> <accProxyPort>5060</accProxyPort> <voiceMailServerAddress>voiceMailServerAddress8</ voiceMailServerAddress> <registrarAddress>registrarAddress8</registrarAddress> FALSE 3600 TRUE FALSE FALSE FALSE 20 <callForwardAddress>callForwardAddress8</callForwardAddress> <authname>authname9</authname> <authPassword>authPassword9</authPassword> <authId>authId9</authId> <displayname>displayname9</displayname> FALSE FALSE <mwiReqUri>mwiReqUri9</mwiReqUri>...
  • Page 199 Appendix <accProxyAddress>accProxyAddress9</accProxyAddress> <accProxyPort>5060</accProxyPort> <voiceMailServerAddress>voiceMailServerAddress9</ voiceMailServerAddress> <registrarAddress>registrarAddress9</registrarAddress> FALSE 3600 TRUE FALSE FALSE FALSE 20 <callForwardAddress>callForwardAddress9</callForwardAddress>...
  • Page 200 Appendix...

  • Page 201: Terms You Should Know

    Terms you should know Avaya Communication Server 1000 Your office communication system. Calling Party Name Display Information appearing on the LCD display screen, such as the caller’s name and phone number. The system must have CPND enabled. Category 5 (Cat5)
  • Page 202 Terms you should know DHCP Server A service provided by a device on the network that assigns network addresses to other devices, such as your telephone and computer. Directory Number (DN) A number consisting of one to seven digits for an IP Deskphone, and also known as an extension number.
  • Page 203 Liquid Crystal Display Light Emitting Diode. A semiconductor used as a visual indicator. Message/Inbox A fixed key on your Avaya 1230 IP Deskphone that connects to your voice messaging system when the key is pressed. Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen.
  • Page 204 Terms you should know Network Address IP address. Uniquely identifies a device on the network. Used for routing information to that device. Off-hook Any line selected to make a call or receive a call. The term off- hook is applied whether (a) the end user lifts up the handset, (b) the end user presses a line key, (c) the call is automatically answered at the IP Deskphone, or (d) a line is automatically selected for an outgoing call.
  • Page 205 Shared Directory Number A DN (extension) that is shared by two or more persons. Session Initiation Protocol. This is the call-control protocol used by your telephone. SIP Proxy Server A device on the network that acts on behalf of your telephone, translating and routing call-control messages SIP Registrar A device on the network that manages user-location information.
  • Page 206 Terms you should know Special dial tone The three consecutive tones followed by dial tone that you hear when accessing IP Deskphone features. Station Control Password (SCPW) Enables security features on your phone to prevent others from making calls from your IP Deskphone and to prevent access to protected features (for example, Remote Call Forward).
  • Page 207 Terms you should know VoIP Voice over Internet Protocol. This is a telephone technology where voice and control signals are transmitted over an IP, or Internet Protocol, packet-switched network. This makes more efficient use of network resources and allows more sophisticated features than traditional telephone technology, where audio is transmitted over a circuit-switched network.
  • Page 208 Terms you should know...

  • Page 209: Index

    Index About the Avaya 2004 IP Deskphone 201 Accessing display diagnostics 49 Accessory Expansion Module 13 Adjusting volume 44 Answering a call 109 Applications 29 Area Code setup 55 AutoDial Transfer 148 Automatic Wake-Up 133 Avaya 1200 IP Deskphone Expansion Module 163...
  • Page 210 Headset key 29 Hold key 28 Hotel applications 133 HotLine 107 Indicator status 203 Information display 203 Installing your Avaya 1230 IP Deskphone 35 Interrupted dial tone 203 Last Number Redial 105 LCD Expansion Module 163 Line (DN) key 26...
  • Page 211 Password Admin 32 Performing Diagnostics 51 Placing a call on hold 113 Power over Ethernet 13 Privacy Release 155 Quit key 29 Radio Page 141 Redial 30 Regulatory and safety information Retrieving a call on hold 113 Ringback/ring tone 204 Room Status 139 Second Page functionality 12 Selecting a language 46...
  • Page 212 Index Using Make Set Busy 131 Using Off-hook dialing 95 Using On-hook dialing 96 Using Predial 101 Using Remote Call Forward 124 Using Ring Again 104 Using Speed Call 106 Using System Speed Call 107 Using the Callers List 91 Using the Corporate Directory 99 Using the Redial List 93 Using the soft keys 89...

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