Avaya IP Office 8.1 Product Description page 409

Supervisor Wallboard
In IP Office Release 6.0+, Customer Call Reporter provides a browser-based wallboard that can be used in
businesses who want to display key statistics in a group area, such as on an LCD television screen.
The wallboard has the ability to display all the statistics currently available within Customer Call Reporter, but
can also provide two additional new features:
A scrolling message board, for important messages during the course of the working day
·
A standings or "leader" board, which displays the top agents for a particular activity during the day
·
In addition to this, the wallboard can also be customized with the company's logo and colors. Also, there is no
limit to the number of statistics that can be displayed (caution: adding too many statistics may cause the
displayed statistics to be too small to be viewed reasonably).
Wallboard Requirements
The wallboard can run on all the supported browsers for Customer Call Reporter.
·
Microsoft Silverlight is a required plug in that can be downloaded before starting the wallboard.
·
Wallboard Licensing
The Customer Call Reporter wallboard is based upon the number of supervisors licensed within CCR, for each
supervisor license purchased; there can be one instance of the wallboard. If five supervisor licenses are active
on the system, then five instances of the wallboard can be used throughout the business. The wallboard logins
do not have to be unique, for example, the system may have only one wallboard account set up within CCR, but
that same account can be used for as many supervisor licenses that exist on the system.
Product Description
IP Office 8.1
© 2012 AVAYA All rights reserved.
Page 409
Issue 26.k.- (16 August 2012)