Avaya IP Office 8.1 Product Description page 313

World Clock Gadget
The World Clock gadget shows you the current time in different time zones previously selected.
Agent Control Gadget
If the user is also a Customer Call Reporter agent, this gadget is displayed. Users can use it to see their current
agent state and change that state.
· In Agent Control Gadget, Agents are offered the ability to set their state as:
· Available
· After Call Work
· Busy Not Available
It can also be used to change the membership status in the different Customer Call Reporter queues to which
the user belongs.
Product Description
IP Office 8.1
© 2012 AVAYA All rights reserved.
Page 313
Issue 26.k.- (16 August 2012)