Avaya 9608 User Manual
  1. Manuals
  2. Brands
  3. Avaya Manuals
  4. IP Phone
  5. IP Office 9608
  6. User manual

Avaya 9608 User Manual

Avaya one-x deskphone h.323 9608 and 9611g user guide
Hide thumbs Also See for 9608:
Table of Contents

Advertisement

Quick Links

See also: Administrator's Manual , User Manual
®
Avaya one-X
Deskphone H.323 9608 and
9611G User Guide
Release 6.2
16-603593
Issue 4
June 2012

Advertisement

Table of Contents
loading

Related Manuals for Avaya 9608

Summary of Contents for Avaya 9608

  • Page 1 ® Avaya one-X Deskphone H.323 9608 and 9611G User Guide Release 6.2 16-603593 Issue 4 June 2012...
  • Page 2 Product provided by Avaya including the selection, arrangement and the products, services, or information described or offered within them. design of the content is owned either by Avaya or its licensors and is Avaya does not guarantee that these links will work all the time and has protected by copyright and other intellectual property laws including the no control over the availability of the linked pages.
  • Page 3 For the most current versions of Documentation, see the Avaya Support Web site: http://support.avaya.com. Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your Product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://support.avaya.com.
  • Page 4 ® Avaya one-X Deskphone H.323 9608 and 9611G User Guide June 2012 Comments? infodev@avaya.com...

  • Page 5: Table Of Contents

    Contents Chapter 1: Introduction to the 9608 and 9611G deskphones.......... Overview..............................7 Navigation tips............................10 About icons............................... 10 Administrative messages.......................... 12 Telephone stand............................12 Viewing Network Information........................13 Chapter 2: Avaya Menu....................... Options & Settings............................ 16 Call Settings............................. 17 Application Settings.......................... 22 Screen &...
  • Page 6 Chapter 12: About Logging In and Logging Out.............. Logging in to your deskphone extension....................67 Logging in as a guest user........................68 Logging out of your deskphone extension....................68 Index............................. ® Avaya one-X Deskphone H.323 9608 and 9611G User Guide June 2012...

  • Page 7: Chapter 1: Introduction To The 9608 And 9611G Deskphones

    Voicemail. You can also attach up to three button modules to your telephone, to expand the available number of call appearances and features; multiple button modules must all be the same type and model. The 9611G deskphone has a color display, while the 9608 model provides has a black and white display.

  • Page 8: Product View

    Introduction to the 9608 and 9611G deskphones The following table provides descriptions of buttons and features of the 9608 and 9611G deskphones. Name Description USB port If administered, you can insert a USB device such as a memory stick, thumb drive, or flash drive to transfer contacts between your phone and an external data source.
  • Page 9 • Conference • Transfer • End call Message Press Message to connect directly to your voice mail system. This button is illuminated when you have voice mail messages waiting. ® Avaya one-X Deskphone H.323 9608 and 9611G User Guide June 2012...

  • Page 10: Navigation Tips

    Press Contacts to view the entries in your contact list. Home Press Home to gain access to the Avaya Menu to configure options and settings, access the browser and or any applications available to you, log out, or view network information.
  • Page 11 Scroll up or down when there is more information than can display in the application area. End of a list; scroll up to see choices. The icon shown applies to the 9608 only. The call in progress is muted. The icon shown applies to the 9608 only. The ringer volume is off due to pressing - on the Volume button until the volume turns off.

  • Page 12: Administrative Messages

    Introduction to the 9608 and 9611G deskphones Icon Description Team icon indicating this team member is busy on a call and is forwarding incoming calls. Your administrator may place this icon on one of your softkeys as an energy-saving measure. Pressing this softkey turns the display backlight off.

  • Page 13: Viewing Network Information

    Use the right and left navigation arrows on the navigation button to view the network related information on the various screens. Your system administrator will instruct you further as to which network information options and settings are needed. ® Avaya one-X Deskphone H.323 9608 and 9611G User Guide June 2012...
  • Page 14 Introduction to the 9608 and 9611G deskphones ® Avaya one-X Deskphone H.323 9608 and 9611G User Guide June 2012 Comments? infodev@avaya.com...

  • Page 15: Chapter 2: Avaya Menu

    Chapter 2: Avaya Menu You can use the Avaya Menu to adjust and customize options and settings for your telephone, access additional Web-based applications, get information about your phone and network settings, and log out. When you press the Home button, you see one of the following menus, depending on how your...

  • Page 16: Options & Settings

    IP (Internet Protocol) parameters, Quality of Service, Interfaces, and Miscellaneous. Your system administrator may ask you to use this option to check certain phone or network settings to investigate problems. ® Avaya one-X Deskphone H.323 9608 and 9611G User Guide June 2012 Comments? infodev@avaya.com...

  • Page 17: Call Settings

    4. Select Call Settings. 5. Press Select or OK. 6. Select Go to Phone Screen on Ringing. 7. Press Change or OK to set the option to Yes or No. ® Avaya one-X Deskphone H.323 9608 and 9611G User Guide June 2012...

  • Page 18: Setting Go To Phone Screen On Answer

    4. Select Call Settings. 5. Press Select or OK. 6. Select Display Call Timers. 7. Press Change or OK to change the setting. 8. Press Save. ® Avaya one-X Deskphone H.323 9608 and 9611G User Guide June 2012 Comments? infodev@avaya.com...

  • Page 19: Setting Redial Options

    4. Select Call Settings. 5. Press Select or OK. 6. Select Visual Alerting. 7. Press Change or OK to turn Visual Alerting on or off. 8. Press Save. ® Avaya one-X Deskphone H.323 9608 and 9611G User Guide June 2012...

  • Page 20: Setting The Audio Path

    5. Press Select or OK. 6. Select Pair Contacts to Calls. 7. Press Change or OK to change the setting to On or Off. 8. Press Save. ® Avaya one-X Deskphone H.323 9608 and 9611G User Guide June 2012 Comments? infodev@avaya.com...

  • Page 21: Changing The Voice Dialing Language

    6. Select Voice Dialing. 7. Press Change or OK to set the option to on or off. Voice-initiated dialing is set to on by default. 8. Press Save. ® Avaya one-X Deskphone H.323 9608 and 9611G User Guide June 2012...

  • Page 22: Application Settings

    Procedure 1. Press Home. 2. Select Options and Settings. 3. Select Application Settings. ® Avaya one-X Deskphone H.323 9608 and 9611G User Guide June 2012 Comments? infodev@avaya.com...
  • Page 23 Procedure 1. Press Home. Note: To edit a label on an attached Avaya BM12 Button Module, press the Edit button on the module and proceed to Step 10. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK.

  • Page 24: Restoring Default Button Labels

    1. Press Home. 2. Select Options and Settings. 3. Select Application Settings. 4. Navigate and select Restore Default Button Labels. 5. Press Change. 6. Press Default. ® Avaya one-X Deskphone H.323 9608 and 9611G User Guide June 2012 Comments? infodev@avaya.com...

  • Page 25: Screen & Sound Options

    3. Press Select or OK. 4. Select Screen & Sound Options. 5. Press Select or OK. 6. Select Button Clicks. 7. Press Change or OK to turn sounds on or off. ® Avaya one-X Deskphone H.323 9608 and 9611G User Guide June 2012...

  • Page 26: Turning Error Tones On Or Off

    4. Select Screen & Sound Options. 5. Press Select or OK. 6. Select Text Size. Note: The Text Size option is available only if it is enabled through the settings file. ® Avaya one-X Deskphone H.323 9608 and 9611G User Guide June 2012 Comments? infodev@avaya.com...

  • Page 27: Setting The Phone Screen Width

    The first softkey indicates the other ring tone category, to allow you to switch between categories. ® Avaya one-X Deskphone H.323 9608 and 9611G User Guide June 2012...

  • Page 28: Advanced Options

    Avaya Menu. Likewise, if administered, you can restore your data files to their previous settings using the manual restore option.

  • Page 29: Turning Automatic Gain Control On Or Off

    2. Select Options & Settings. 3. Press Select or OK. 4. Select Advanced Options. 5. Press Select or OK. 6. Select Automatic Gain Control. 7. Press Select or OK. ® Avaya one-X Deskphone H.323 9608 and 9611G User Guide June 2012...

  • Page 30: Browser

    If you have any questions, contact your system administrator. Access the browser through the Avaya Menu. If you do not see the Browser option on the Avaya Menu, Web applications are not available for your deskphone.

  • Page 31: Accessing Your Browser

    Browser Accessing your browser Procedure Press Browser or OK. ® Avaya one-X Deskphone H.323 9608 and 9611G User Guide June 2012...
  • Page 32 Avaya Menu ® Avaya one-X Deskphone H.323 9608 and 9611G User Guide June 2012 Comments? infodev@avaya.com...

  • Page 33: Chapter 3: About Features

    Refer to the following table to know some standard feature names and their abbreviations. All the features described here might not be available on your extension. For detailed information about a feature, contact your system administrator. ® Avaya one-X Deskphone H.323 9608 and 9611G User Guide June 2012...

  • Page 34: Calling A Person From The Directory

    If your system administrator has set up a corporate directory and has made this feature available to you, you can dial other users in your system by name. ® Avaya one-X Deskphone H.323 9608 and 9611G User Guide June 2012 Comments? infodev@avaya.com...

  • Page 35: Configuring Simultaneous Ringing For Multiple Phones Using Ec500

    15 seconds. The beep indicates that the call is being recorded. ® Avaya one-X Deskphone H.323 9608 and 9611G User Guide June 2012...

  • Page 36: Ringing On Wireless Headsets

    • If the deskphone is in an idle mode, a ringing tone is heard in the wireless headset. • If the phone is already in a headset call, a short beep is heard in the wireless headset. ® Avaya one-X Deskphone H.323 9608 and 9611G User Guide June 2012 Comments? infodev@avaya.com...

  • Page 37: Chapter 4: Answering A Call

    • To automatically display the Phone screen whenever you receive an incoming call, set the Go to Phone Screen on Ringing option to Yes. See Setting the Go to Phone Screen on ringing option on page 0 ® Avaya one-X Deskphone H.323 9608 and 9611G User Guide June 2012...
  • Page 38 Answering a call ® Avaya one-X Deskphone H.323 9608 and 9611G User Guide June 2012 Comments? infodev@avaya.com...

  • Page 39: Chapter 5: Making A Call

    Avaya recommends that for phones connected to SES, only one emergency number should be defined. For use with third-party gateways, refer the relevant Application Notes for necessary provisioning to enable the configuration.

  • Page 40: Clearing A Number

    2. To edit the number, press the Bksp softkey to erase the previous character, one character at a time. To remove the entire number, press Clear. ® Avaya one-X Deskphone H.323 9608 and 9611G User Guide June 2012 Comments? infodev@avaya.com...

  • Page 41: Calling A Person From The Contacts List

    5. Press the Call softkey or the OK button. Depending on how your phone is administered, returning a Missed Call may result in that call history entry being deleted when the call goes through. ® Avaya one-X Deskphone H.323 9608 and 9611G User Guide June 2012...

  • Page 42: Using Voice Dialing

    (highlight) a different entry, then press Details. • If none of the matches represent the contact/number you want, press Retry and repeat the voice-initiated dialing command from Step 3. ® Avaya one-X Deskphone H.323 9608 and 9611G User Guide June 2012 Comments? infodev@avaya.com...

  • Page 43: Making A Call Using A Click To Dial Link

    2. Press the line button corresponding to the line with the link or press OK. The deskphone initiates a call to the person or number associated with the click to dial link. ® Avaya one-X Deskphone H.323 9608 and 9611G User Guide June 2012...
  • Page 44 Making a call ® Avaya one-X Deskphone H.323 9608 and 9611G User Guide June 2012 Comments? infodev@avaya.com...

  • Page 45: Chapter 6: Standard Call-Related Features

    Procedure 1. Press Mute during a call so that the other person on the call cannot hear you. 2. Press Mute again to unmute the call. ® Avaya one-X Deskphone H.323 9608 and 9611G User Guide June 2012...

  • Page 46: Transferring A Call

    Muting a person on a conference call on page 48 Dropping the last participant from a conference call on page 48 Dropping a person from a conference call on page 48 ® Avaya one-X Deskphone H.323 9608 and 9611G User Guide June 2012 Comments? infodev@avaya.com...

  • Page 47: Setting Up A Conference Call

    When you put a conference call on hold, the other parties can still talk to each other. Procedure 1. Press Hold during a conference call. 2. Press Resume or OK to resume the conference call. ® Avaya one-X Deskphone H.323 9608 and 9611G User Guide June 2012...

  • Page 48: Muting A Person On A Conference Call

    Dropping a person from a conference call About this task This feature is not available on all systems. Procedure 1. From the Phone screen, select your active call. 2. Press Details. ® Avaya one-X Deskphone H.323 9608 and 9611G User Guide June 2012 Comments? infodev@avaya.com...

  • Page 49: About Forwarding Calls

    After you enter the forwarding number, you hear a confirmation tone and the associated LED lights. 5. Press Select or OK to turn the call forwarding feature off if it is already on. ® Avaya one-X Deskphone H.323 9608 and 9611G User Guide June 2012...

  • Page 50: Send All Calls

    This action also changes the softkey label back to Timer On. The timer is removed from the display five seconds after you turn the timer off. ® Avaya one-X Deskphone H.323 9608 and 9611G User Guide June 2012 Comments? infodev@avaya.com...

  • Page 51: Chapter 7: Using Bridged Call Appearances

    About this task You can join an existing call on a bridged line. Procedure 1. Select the bridged call in progress that you want to join. 2. Press Bridge. ® Avaya one-X Deskphone H.323 9608 and 9611G User Guide June 2012...

  • Page 52: Making An Outgoing Call On A Bridged Line

    This delay can be configured by your administrator. • Abbreviated: There is a single beep to indicate the call on the bridged appearance. ® Avaya one-X Deskphone H.323 9608 and 9611G User Guide June 2012 Comments? infodev@avaya.com...

  • Page 53: Chapter 8: Using The Contacts Feature

    3. Press Call to call the person or press More then Edit to edit contact information. Viewing a contact's details Procedure 1. Press Contacts. 2. Select the contact you want to view. 3. Press Details to see the information available for that contact. ® Avaya one-X Deskphone H.323 9608 and 9611G User Guide June 2012...

  • Page 54: Adding A New Contact

    7. Select the type of number entered (general, work, mobile, home). 8. Press Primary if applicable. The primary number is the one that will always display without having to go into contact details. ® Avaya one-X Deskphone H.323 9608 and 9611G User Guide June 2012 Comments? infodev@avaya.com...

  • Page 55: Editing A Contact

    2. Select the contact you want to delete. 3. Press More > Delete. 4. Press Delete to confirm or Cancel to cancel. 5. Touch Delete again to confirm or Cancel to cancel the deletion. ® Avaya one-X Deskphone H.323 9608 and 9611G User Guide June 2012...
  • Page 56 Using the contacts feature ® Avaya one-X Deskphone H.323 9608 and 9611G User Guide June 2012 Comments? infodev@avaya.com...

  • Page 57: Chapter 9: Call History

    See About icons on page 10 for a description of the icons. 3. Scroll up or down to view the entries on the list. ® Avaya one-X Deskphone H.323 9608 and 9611G User Guide June 2012...

  • Page 58: Viewing Call History Details

    5. Press Save. Removing an entry from call history Procedure 1. Press History. 2. Select the number you want to delete. 3. Press More > Delete. ® Avaya one-X Deskphone H.323 9608 and 9611G User Guide June 2012 Comments? infodev@avaya.com...

  • Page 59: Clearing All Call History Entries

    To turn off logging your calls, select History. To turn logging of bridged lines on or off, select Log Bridged Calls. 7. Press Change or OK to turn call history logging on or off. 8. Press Save. ® Avaya one-X Deskphone H.323 9608 and 9611G User Guide June 2012...
  • Page 60 Call History ® Avaya one-X Deskphone H.323 9608 and 9611G User Guide June 2012 Comments? infodev@avaya.com...

  • Page 61: Chapter 10: Using Usb Flash Drives With Your Phone

    Contacts list of your deskphone to your USB device, which automatically creates a properly formatted file. Avaya also provides a spreadsheet tool that uses macros to convert your Outlook contacts into the Contacts format the phone uses. For information on this tool, ®...

  • Page 62: Overwriting Contacts List With An External File

    5. Press Save or OK to overwrite and replace your contacts list with the file on your USB device or Cancel to cancel the replacement and retain your current contact list. ® Avaya one-X Deskphone H.323 9608 and 9611G User Guide June 2012 Comments? infodev@avaya.com...

  • Page 63: Copying Your Contacts List To A Usb Flash Drive

    Any changes or updates you make to your contacts list while the USB device is connected affect only the temporary file on the USB device, and not your “regular” telephone contacts list. ® Avaya one-X Deskphone H.323 9608 and 9611G User Guide June 2012...

  • Page 64: Using Pictures From Your Usb Device As A Screensaver

    Each picture displays for 5 seconds unless you specify a different value (from 5 seconds to 999 seconds). The maximum allowable height and width for each picture on a 9608 IP deskphone is 180 x 120 pixels. The maximum allowable height and width for each picture on a 9611G IP deskphone is 240 x 320 pixels.

  • Page 65: Chapter 11: Receiving Your Messages

    Logging into your voice mail Procedure 1. To log in to your voice mail, press the Message button. 2. Follow the voice prompts from your voice mail system. ® Avaya one-X Deskphone H.323 9608 and 9611G User Guide June 2012...
  • Page 66 Receiving your messages ® Avaya one-X Deskphone H.323 9608 and 9611G User Guide June 2012 Comments? infodev@avaya.com...

  • Page 67: Chapter 12: About Logging In And Logging Out

    Login Mode. Use the right or left navigation arrow to indicate whether you are a visiting user of this phone (Visiting User) or not (Default). 5. Press Enter or OK. ® Avaya one-X Deskphone H.323 9608 and 9611G User Guide June 2012...

  • Page 68: Logging In As A Guest User

    3. Press Log Out or OK. 4. Press Log Out to confirm. If you logged in to this phone as a guest user, the deskphone's original settings are restored upon logout. ® Avaya one-X Deskphone H.323 9608 and 9611G User Guide June 2012 Comments? infodev@avaya.com...

  • Page 69: Index

    ..............default button labels, restoring ........Call recording ............. Dialing Options ............Call Settings ............... setting ..............changing voice dialing language ......directory, calling a person ........... ® Avaya one-X Deskphone H.323 9608 and 9611G User Guide June 2012...
  • Page 70 ..........viewing ..............turning off ............. viewing call details ..........viewing for calls ............ Hold ..............putting a call on hold ..........On-hook dialing ............® Avaya one-X Deskphone H.323 9608 and 9611G User Guide June 2012...
  • Page 71 Voice dialing ............... setting ..............changing setting ........... replacing contacts list with an external file ....Voice mail, logging in ..........Restore data files ............Wireless headset ............® Avaya one-X Deskphone H.323 9608 and 9611G User Guide June 2012...

This manual is also suitable for:

One-x 9611gOne-x 9608

Table of Contents