Avaya IP Office 8.1 Product Description page 8

Eliminating conferencing fees
Collaborate with customers, partners, suppliers and remote employees. IP Office includes a 128 party audio
conference bridge (64 max in one conference) to keep people working together and travel costs down. With
Avaya IP Office, your organization can have its own private, secure conference bridge and eliminate expensive
fees to third party conference providers.
Maximizing productivity
When employees can't get to the office (because of storms, personal issues or other reasons) IP Office allows
them to work as at home (or any other location) as productively as though they were in the office.
And keep in mind...
IP Office delivers a whole range of capabilities. Only you can put a number on the value that many of these
capabilities will have for your business.
Examples:
Having calls automatically routed to a cell telephone or other location, so important customers can get
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through to the right person in real-time
Being able to operate as a 24/7 business, without a 24/7 staff
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Using your communications to quickly identify when your top customers call
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How IP Office is benefiting businesses today
More room for sales
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With IP Office, a leading provider of commercial food service equipment now handles 50% more calls
per day, without extra staff and without sacrificing the personal service it knows is the key to sales
At the head of the class
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By relying on IP Office to connect nearly 50 buildings, a public school system saved thousands of
dollars on inter-office calls and simplified communications
Lowering global costs
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By using IP Office to hold teleconferences and make phone calls across the IP network, a strategic
consulting firm is saving up to $30,000 per year
IP Office can grow as your business grows to meet your needs
Capacities: 2-384 extensions on a single location; up to 192 analog lines; 192/240 T1/E1 lines; 128 VoIP trunk
lines; up to 1000 users across 32 locations.
Call handling and messaging
Get 24-hour support for callers/customers without a 24-hour staff. IP Office has a range of messaging, auto
attendant and Interactive Voice Response (IVR) capabilities. Integrate messaging and advanced call handling
into your customer service operations. Handle voice mail and email in a single mailbox.
Communication with customers
Set up a formal or informal customer service center. Integrate your customer data base into your call handling.
Manage the quality of your customer interactions.
Work anywhere
Give your employees all the communications capabilities they have at the office whether they are working from
home, a hotel or a remote office.
Collaborate with customers, vendors and remote staff
Don't pay any more fees to outside conferencing service providers. Use IP Office built in audio conferencing that
is easy to set up and use while saving you money
Secure converged communications
Use IP Office as a secure router with a built-in firewall/VPN. Route voice calls over a managed Internet service
(VoIP) and pocket the savings. Simple administration Windows-based, graphical tools cut the time and expense
of administration.
Product Description
IP Office 8.1
© 2012 AVAYA All rights reserved.
Page 8
Issue 26.k.- (16 August 2012)