Avaya IP Office 8.1 Product Description page 401

150 Agents
·
30 Supervisors
·
Activation of IP Office Customer Call Reporter is provided with the purchase of the IP Office Advanced Edition,
the Advanced Edition is a specialized call center bundle which also enables the following:
Contact Store for IP Office (CSIPO)
·
Voicemail Pro database interaction (IVR)
·
Voicemail Pro Visual Basic Scripting
·
1 Customer Call Center Supervisor
·
Additional agents and supervisors can be purchased on top of the Advanced Edition.
The IP Office has a setting in IP Office Manager for designating which hunt groups will be reported upon by IP
Office Customer Call Reporter. Any hunt group that contains an agent who is not properly licensed will not be
able to retrieve any reporting on that group (real-time or historical).
IP Office Customer Call Reporter Server Operating System Requirements
The IP Office Customer Call Reporter services are supported on the following operating systems (only 32-bit
versions are supported unless stated otherwise):
Microsoft Windows Server 2003 SP2
·
Microsoft Windows Server 2003 R2
·
Microsoft Windows Small Business Server 2003 R2
·
Microsoft Windows Server 2008 SP2 (32-bit and 64-bit)
·
Microsoft Windows 7 (Professional, Enterprise, and Ultimate; 32-bit and 64-bit)
·
IP Office Customer Call Reporter Server Hardware Requirements
The minimum server specifications are as follows:
IP Office Customer Call Reporter server
·
Intel Pentium D 945 core/AMD Athlon 64 4000+; with 2GB RAM and 30 GB free hard disk space
Note: The IP Office Customer Call Reporter server can co-reside with a Voicemail Pro of less than 17
ports.
IP Office Customer Call Reporter Client Components
The client application consists of a secure thin client web browser session to the IP Office Customer Call
Reporter server that will provide the Supervisor or Agent with a complete view of the Call Center.
The following web browsers will be supported:
Microsoft Internet Explorer 8 and later
·
Mozilla Firefox 3.0 and later
·
Google Chrome 10 and later
·
IP Office Customer Call Reporter Database
The database has been designed to provide a simple table schema. The database is a Microsoft SQL Server
2008 instance and the IP Office Customer Call Reporter will be packaged with the Microsoft SQL Server 2008
Express edition. It is recommended that any call center that predicts high call usage should understand the
imposed limitations of Microsoft SQL 2008 Express edition and should consider using the full version of
Microsoft SQL 2008. Microsoft SQL 2000 and 2005 are not supported.
The CCR Database is documented and open for third parties to create their own custom reports in Crystal
Reports or any other SQL related application.
Product Description
IP Office 8.1
© 2012 AVAYA All rights reserved.
Page 401
Issue 26.k.- (16 August 2012)