Avaya 1230 Software User's Manual
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Avaya 1230 Software User's Manual

Avaya 1230 Software User's Manual

Ip deskphone with sip sip software release 4.4
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Avaya 1230 IP Deskphone with SIP
Software User Guide
SIP Software Release 4.4
Release 4.4
NN43170-102
Issue 05.01 Standard
November 2013

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Summary of Contents for Avaya 1230

  • Page 1 Avaya 1230 IP Deskphone with SIP Software User Guide SIP Software Release 4.4 Release 4.4 NN43170-102 Issue 05.01 Standard November 2013...
  • Page 2 Product provided by Avaya including the selection, arrangement and to the extent made by End User. design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the Link disclaimer sui generis rights relating to the protection of databases.
  • Page 3 Marks of Avaya, its affiliates, or other third parties. Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark. Nothing contained in this site, the Documentation and Product(s)
  • Page 4 Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 5: Table Of Contents

    IP Deskphone controls..........................18 Key press behavior........................... 21 Avaya 1230 IP Deskphone display......................22 Cleaning the Avaya 1230 IP Deskphone LCD display screen............23 Context-sensitive soft keys........................23 Idle display screen after dial pad input..................... 27 In-call context-sensitive soft keys..................... 28 Navigation keys............................
  • Page 6 Using the Search feature in the Address Book................99 Chapter 10: Call Inbox......................Accessing the Call Inbox........................... 103 Managing calls in the Call Inbox while not on a call.................. 104 Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...
  • Page 7 Using the Friends feature.......................... 143 Using your Friends list........................144 Editing information of a friend......................145 Feature keys............................. 148 Feature key programming........................ 149 Remove a programmed feature key....................158 Feature key autoprogramming......................159 Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...
  • Page 8 Address books............................191 User status..............................191 Do Not Disturb..........................191 Call Forwarding..........................192 Presence............................193 Notifications............................... 194 Account selection............................195 Chapter 16: Advanced features..................Viewing the IP Deskphone information..................... 197 Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...
  • Page 9 Chapter 17: Visual indicators..................... Display screen icons..........................223 Visual Alerter/Message Waiting Indicators....................225 Chapter 18: Third party terms.................... Third Party Terms for Avaya 11xx 12xx sw Release 3.0 through 4.0 (Aug - Nov 2010)......227 GNU..............................228 Zlib..............................232 Libpng............................... 233 Kern_random............................
  • Page 10 Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 11: Chapter 1: Revision History

    Standard 01.02 This document is up-issued to add the Third Party Terms content. August 2010 Standard 01.01. This document is a new document and is issued to support SIP Software Release 3.2. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...
  • Page 12 Revision history Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 13: Chapter 2: Regulatory And Safety Information

    • Consult the dealer or an experienced radio/TV technician for help. Note: The user should not make changes or modifications not expressly approved by Avaya. Any such changes could void the user authority to operate the equipment This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à...
  • Page 14 Marking requirements. EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from www.avaya.com. Australia: AS/ACIF S004: Voice Frequency Performance Requirements for Customer Equipment. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 15: Denan Regulatory Notice For Japan

    Please be careful of the following while installing the equipment: • Please only use the connecting cables, power cord, AC adaptors shipped with the equipment or specified by Avaya to be used with the equipment. If you use any other equipment, it may cause “failures, malfunctioning, or fire”.
  • Page 16 Regulatory and safety information Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 17: Chapter 3: Introduction To The Avaya 1230 Ip Deskphone

    Chapter 3: Introduction to the Avaya 1230 IP Deskphone Your Avaya 1230 IP Deskphone brings voice and data to your desktop. The IP Deskphone connects directly to a Local Area Network (LAN) through an Ethernet connection. The SIP IP Deskphone communicates using Session Initiated Protocol (SIP) after the software is upgraded to a SIP-enabled version.

  • Page 18: Ip Deskphone Controls

    • Accessory Expansion Module (AEM) port to connect the expansion module. IP Deskphone controls The following figure shows the Avaya 1230 IP Deskphone. Figure 1: Avaya 1230 IP Deskphone This section describes the controls on your IP Deskphone. Your IP Deskphone can have fixed keys with icons or with labels.
  • Page 19 IP Deskphone is active and also act as status monitoring keys when a number is set as a speed dial. Note: There are 10 line keys on the Avaya 1230 IP Deskphone. Context-sensitive soft keys are located below the display area.
  • Page 20 Press the Handsfree key to activate the built-in speaker and microphone of the Avaya 1230 IP Deskphone. Note: The Handsfree LED indicator on the Handsfree key lights to indicate when handsfree is active. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 21: Key Press Behavior

    If there is no active call, the key action is applied to the call that is highlighted in the list of calls. Note: Some actions may be ignored in certain conditions; for example: Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 22: Avaya 1230 Ip Deskphone Display

    Soft keys are always used to perform actions on the highlighted call. Avaya 1230 IP Deskphone display Your Avaya 1230 IP Deskphone has three display areas: • The upper display area provides line and feature key status. • The middle display area contains single-line information for items such as caller number, caller name, menu items, feature prompt strings, user-entered digits, date and time information, and telephone information.

  • Page 23: Cleaning The Avaya 1230 Ip Deskphone Lcd Display Screen

    IP Deskphone components and cause premature failure. Context-sensitive soft keys Your Avaya 1230 IP Deskphone has four context-sensitive soft keys beneath the LCD screen. The context-sensitive soft keys access different features and menus depending on the state of the IP Deskphone and the menu you access.
  • Page 24 Press the More.. soft key to select a new menu list of context-sensitive soft keys. The next available menu list contains the following soft keys: [ScrnSv] [Presnc] [Prefs] [More..] Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
  • Page 25 If the Internet bandwidth is low, you can improve the audio quality by changing the audio setting to low. Audio Quality Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...
  • Page 26 More.. Press the More.. soft key to return to the first menu list of soft keys. The next available menu list contains the following context-sensitive soft keys: Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 27: Idle Display Screen After Dial Pad Input

    Send soft key. Exit Press the Exit soft key to clear the user input and return to the initial idle screen that displays the following soft keys: [Redial] [abc] [Msgs] [More...]. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 28: In-Call Context-Sensitive Soft Keys

    The most common usage of this key is when the call displayed onscreen is a call that was parked against the user (or a call that the user placed on hold). Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
  • Page 29 When you press the More… context-sensitive soft key for the second time, the following soft keys appear on the menu list. Prefs Press the Prefs soft key to display the Preferences menu. The menu items include the following: Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...
  • Page 30 • Device Settings • Diagnostics • Licensing • Lock 7. User Settings—use to modify the following: • Call Settings • IM Settings • Voice Mail Settings • Change Location Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 31: Navigation Keys

    • Change the slide adjustment from left to right when you adjust such things as contrast or volume. Navigation Key Cluster Press the right side of the Navigation Key Cluster Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 32: Available Ip Deskphone Call Features

    Some service providers require that you enter a Directory Number (DN) to initiate a call, for example, 555-5555. Contact your system administrator to determine whether your call server supports SIP address dialing. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 33: Security Features

    After the IP Deskphone is registered with the SIP Proxy, the security icon is displayed when: • the IP Deskphone is idle • you are on an active call Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...
  • Page 34 Introduction to the Avaya 1230 IP Deskphone Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 35: Chapter 4: Accessing The Avaya 1230 Ip Deskphone

    Chapter 4: Accessing the Avaya 1230 IP Deskphone You require a log on ID and a password to log on to a server with your Avaya 1230 IP Deskphone. Logging on Whenever you log on to your Avaya 1230 IP Deskphone you must do the following: •...

  • Page 36: Automatic Login

    Domain soft key from the logon prompt. The current domain appears on the 1230 IP Deskphone LCD screen. You can edit the domain that is listed or press the Domain soft key to access a list of available domains to which you can choose to connect.

  • Page 37: Password Protection For Domains

    When you edit the domain from the server settings under the Network menu, you are prompted to enter the admin password. After you enter the password, the Domain page appears. When Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 38: Selecting A Language

    Server Settings menu. Selecting a language Your Avaya 1230 IP Deskphone has the capacity to operate using other languages, such as French. The system administrator can provision the IP Deskphone with up to five languages.
  • Page 39 Selecting a location on page 42 • The 1230 IP Deskphone retains the previous user logon ID, which appears after the ID prompt whenever the IP Deskphone reboots. If Authentication is enabled by your system administration, you can enter your authentication ID independent of your user ID.

  • Page 40: Configuring The Duration Of The Login

    Note: If you press the Timed context-sensitive soft key, you must then configure the duration of the login. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 41: Logging On Multiple User Accounts

    • Press the Yes context-sensitive soft key to log off immediately. • Press the No context-sensitive soft key to switch to Permanent logon. • Press the Quit or Release/Goodbye key to logout immediately. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 42: Timed Logoff While On A Call

    • When you configure your user profile for the first time, you must confirm that the selected location is correct. You can view your location by accessing the IP Deskphone information screen. For more information, see “Viewing the IP Deskphone information”. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 43: User Profile

    If a new address book is available on the call server, the IP Deskphone prompts you to download the latest address book. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 44: Confirmation Logon Screen

    1. Press the Services fixed key, and then select Logout from the menu. 2. Press the abc/123 context-sensitive soft key to toggle between alphabetic or numeric input. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 45: Logging Off Multiple User Accounts

    181. Making an emergency call You can use the Avaya 1230 IP Deskphone to make an emergency call to the Public Safety Answering Point (PSAP) from any accessible screen without logging on. When you pick up the handset, press the handsfree button or headset button without logging on, a message “Emergency calls only”...

  • Page 46: Location Information

    IP Deskphone is first plugged in to the network and then stores it. To view your location, press the Services hard key, choose Phone Information, and then press the E911 context-sensitive soft key. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
  • Page 47 Making an emergency call Figure 8: Phone information menu Figure 9: Phone location display You can obtain location information only if it has been configured on your system. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...
  • Page 48 Accessing the Avaya 1230 IP Deskphone Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 49: Chapter 5: Installing The 1230 Ip Deskphone

    Your IP Deskphone is designed for use in an indoor environment only. Caution: Do not plug your Avaya 1230 IP Deskphone into an Integrated Service Digital Network (ISDN) connection. Severe damage to the Avaya 1230 IP Deskphone can result. Connecting the components Install your IP Deskphone by completing the following procedures in the order listed: •...

  • Page 50: Attaching The Foot Stand (Optional)

    1230 IP Deskphone. If you insert the foot stand into the upper slots, your Avaya 1230 IP Deskphone sits at a 25-degree angle. If you insert the foot stand into the lower slots, your Avaya 1230 IP Deskphone sits at a 55- degree angle.

  • Page 51: Connecting The Handset

    Deskphone. 2. Press the foot stand into the slots until it snaps into place. Note: If you mount your Avaya 1230 IP Deskphone on a wall, do not attach the foot stand. Connecting the handset Use the following procedure to connect the handset to the IP Deskphone.

  • Page 52: Connecting The Lan Ethernet Cable

    Connect your IP Deskphone to your LAN using a CAT5e Ethernet cable to enable full functionality of your IP Deskphone. If your Ethernet port is equipped with Power over Ethernet (PoE), your Avaya 1230 IP Deskphone can be powered through the LAN port. Do not extend the LAN Ethernet cable outside the building.

  • Page 53: Wall-Mounting The Ip Deskphone (Optional)

    3. Make small marks on the wall where you want to align each keyhole slot. 4. Insert the screws (not provided) so that they protrude slightly from the wall. 5. Align the keyholes on the back of the Avaya 1230 IP Deskphone with the screws in the wall.
  • Page 54 For example, to enter a question mark (?), press the number 1 key eight times. Table 6: Alphanumeric characters for dialpad key 1 Character Name period dash Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
  • Page 55 1. Press the Prefs context-sensitive soft key, and then select Misc Options. Highlight # Ends Dialing and press the Change context-sensitive soft key. 2. Choose one of the following: Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 56: Configuring The Dialpad To Alphanumeric Dialing

    Configuring the dialpad to alphanumeric dialing To eliminate the need to press the abc/123 context-sensitive soft key when you enter text, you can configure the Avaya 1230 IP Deskphone dialpad default to alphabetic mode. To configure the dialpad to alphabetic mode as the default: Prefs 1.
  • Page 57 • Press the Off context-sensitive soft key to turn on alphanumeric dialing. • Press the Back context-sensitive soft key to keep Back existing configurations and return to the Preferences menu. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...
  • Page 58 Installing the 1230 IP Deskphone Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 59: Chapter 6: Configuring The Avaya 1230 Ip Deskphone

    Chapter 6: Configuring the Avaya 1230 IP Deskphone You can adjust a few settings of the Avaya 1230 IP Deskphone to conform to the environment where you want to use the phone. These settings are saved to your User Profile. This chapter describes some of the settings that you can customize on your IP Deskphone.

  • Page 60: Creating The Idle Screen Text Display

    To configure Menu Auto back-out: Prefs 1. Press the Prefs context-sensitive soft key, choose Display, and then Menu Auto back-out. Select 2. Choose one of the following: Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
  • Page 61 When you press the Select context-sensitive soft key, the time interval is flagged to commit to the configured preferences (done after the idle screen is displayed), and is used for menu auto back-outs from that point forward. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 62: Selecting A Ring Pattern

    • Paging Ring Volume A sliding scale appears on the LCD screen display when you adjust the volume. The following figure shows how to adjust the volume. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 63: Adjusting The Ring Volume

    • Press the Left/Right navigation key. • Press the Volume fixed keys to increase or decrease the volume. 3. Choose one of the following: Back Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 64: Adjusting The Volume Of The Handset, Headset, And Handsfree Mode

    Voice menu. To adjust the headset volume: Prefs 1. Press the Prefs context-sensitive soft key, select Audio, select Voice, and then select Headset. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
  • Page 65 Volume - fixed key to decrease the handset volume. Note: To adjust the volume during a call, use only the Volume + and Volume - fixed keys. 3. Choose one of the following: Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 66: Adjusting The Paging Ring Volume

    Tones menu. Back • Press the Back context-sensitive soft key to keep the existing configurations and return to the Tones menu. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 67: Selecting A Language

    To select a date format: Prefs 1. Press the Prefs context-sensitive soft key, select Misc Options, and then select Time. Change 2. Press the Change context-sensitive soft key. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...
  • Page 68 2. Press the Change context-sensitive soft key. 3. Press the Up/Down navigation key to highlight Timezone in the menu. Change 4. Press the Change context-sensitive soft key to change the Date Format. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
  • Page 69 5. Press the Up/Down navigation key to scroll and highlight a time format: • 12-hour • 24-hour • French Select 6. Choose one of the following: Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...
  • Page 70 Time Format menu. • Press the Back context-sensitive soft key to keep the existing configurations and return to the Time Format menu. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 71: Chapter 7: Making A Call

    • Press the Line feature key • Lift the handset • Press the Headset fixed key • Press the Handsfree fixed key The IP Deskphone produces a dial tone. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 72: Making A Call Using On-Hook Dialing

    You can make a call by using on-hook dialing. Enter the SIP address or the phone number before going off-hook. Note: When you use this method, you cannot toggle between alphabetic or numeric input. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 73: Using Handsfree Calling

    Press the Goodbye key. To mute a handsfree call: 1. Press the Mute key. The LED indicator lights. 2. Press the Mute key again to return to a two-way handsfree conversation. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 74: Using Call Subjects

    Weekly report call or Daily status when they receive the call. You can select a subject from a list you create. For more information, see Managing Call Subjects page 77, or you can create a new subject. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
  • Page 75 • Press the Save context-sensitive soft key to continue. Clear • Press the Clear context-sensitive soft key to clear the text. • Press the Back context-sensitive soft key to return Back to the previous menu. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...
  • Page 76 Call Subject. Note: Press the Back context-sensitive soft key to return to the previous menu without sending the new Call Subject. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 77: Managing Call Subjects

    3. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 4. Use the dialpad to enter the new Call Subject. Save 5. Choose one of the following: Back Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 78: Deleting A Call Subject

    To edit a Call Subject while the IP Deskphone is idle: Prefs 1. Press the Prefs context-sensitive soft key, select Feature Options, and then select Call Subject from the menu. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
  • Page 79 • Press the Save context-sensitive soft key to confirm the changes. • Press the Back context-sensitive soft key to return Back to the previous menu without editing the Call Subject. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...
  • Page 80 Making a call Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 81: Chapter 8: Receiving A Call

    82. • Decline an incoming call. See Declining an incoming call on page 84. • Ignore an incoming call. See Ignoring an incoming call on page 88. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 82: Answering An Incoming Call

    1. Press the Redrct context-sensitive soft key to redirect an incoming call. The LCD screen prompts you to enter an address to which you want the call directed. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
  • Page 83 Back • Press the Back soft key to return to the previous screen. Redrct 5. Press the Redrct soft key to redirect the incoming call to the selected address. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 84: Declining An Incoming Call

    Back • Press the Back context-sensitive soft key to abort the call decline and return to the incoming call screen. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 85: Creating A New Call Decline Reason

    You can add Call Decline Reasons that you can access when you want to decline an incoming call. Also, you can edit and delete Call Decline Reasons from the list of Call Decline Reasons you create. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 86: Add A Call Decline Reason

    Delete a Call Decline Reason To delete a Call Decline Reason: 1. Press the Up/Down navigation key to scroll through and highlight the Call Decline Reason to delete. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 87: Edit A Call Decline Reason

    • Press the Save context-sensitive soft key to confirm the changes. Back • Press the Back context-sensitive soft key to return to the previous menu without editing the Call Decline Reason. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 88: Ignoring An Incoming Call

    • Press the Ignore context-sensitive soft key to terminate an incoming call. • Press the Goodbye fixed key when you are not on an active call. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 89: Receiving Intercom Calls

    • If you are in the process of making an outgoing call and a page call comes in, the IP Deskphone ends the outgoing call and auto-answers the page call. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...
  • Page 90 Receiving a call Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 91: Chapter 9: The Address Book

    To view information about a contact, use the navigation button to highlight a name, and then press the View soft key. The name, SIP address, and designation of contact as Friend or not appears, as shown in the following figure. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 92: Initiating A Call From The Address Book

    To initiate a call to a contact stored in the Address Book: 1. Press the Directory fixed key to select a contact from the Address Book to call. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 93: Adding A Contact To Your Address Book

    • Use the dialpad to enter a name for the new contact and press the Next soft key to continue. • Press the Back soft key to return to the previous menu. Next Back Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 94: Editing A Contact In Your Address Book

    Editing a contact in your Address Book You can edit a contact in your Address Book. To edit a contact in your Address Book: 1. Press the Directory fixed key: Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
  • Page 95 Remove from friends? appears. Press the Yes soft key to remove the contact from your Friends list or press the No soft key to keep the contact in your Friends list. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 96: Copying Information To The Address Book

    If you press the Copy fixed key while in idle mode, the message No content selected for copying appears on the screen. This message does not appear when an IM pop-up appears. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
  • Page 97 Press the Next soft key after each entry to continue or press the Back context-sensitive soft key to return Back to the previous menu. 7. Choose one of the following: Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 98: Searching For A Contact In The Address Book

    2. Press the Change soft key. 3. Press the Up/Down navigation key to highlight the Search Method you want to use as the default when you search for a contact: Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 99: Using The Search Feature In The Address Book

    You can search for a contact that is stored in your Address Book. To search for a contact stored in your Address Book: 1. Press the Services fixed key, select Search, and then select Local Search from the menu. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...
  • Page 100 • Press the Exit soft key to return to the idle Search screen. Exit Search 7. When a search result is not successful, you can do one of the following: Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 101: Using Global Search

    • Press the Ok soft key. • Press the Back soft key to return to the Back previous menu. Note: When the search is unsuccessful, the following message appears: Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...
  • Page 102 • Press the New soft key to return to the Back search menu and begin a new search. • Press the Back soft key to return to the previous screen. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 103: Chapter 10: Call Inbox

    Managing calls in the Call Inbox while not on a call page 104. • Active. For more information, see Accessing the calls in your Call Inbox during a call page 110. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 104: Managing Calls In The Call Inbox While Not On A Call

    Call Inbox. See Deleting calls in your Call Inbox page 110. Exit • Press the Exit context-sensitive soft key to exit the Call Inbox. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 105: Viewing The Details Of A Call In The Call Inbox

    Initiating a call from the Call Inbox on page 109. • Press the Enter key to place a call to the selected address using the primary login of the IP Deskphone. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 106: Managing Missed Calls

    105 and Initiating a call from the Call Inbox page 109. 4. To view all the calls in the Call Inbox, press the All soft key. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 107: Missed Calls Notification

    Inbox without having to select each missed call. The following figure displays the Message options screen. Figure 17: Messages screen To changethe Missed Calls Notification behavior: Msgs 1. Press the Msgs context-sensitive soft key. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...
  • Page 108 Manual means that the message is cleared from the idle screen only after you look at the call detail for every newly missed call in the Inbox. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 109: Initiating A Call From The Call Inbox

    • Lift the handset. • Press the Headset fixed key. • Press the Handsfree fixed key. Edit Press the Edit context-sensitive soft key. Then press the Call context-sensitive soft key. Call Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 110: Deleting Calls In Your Call Inbox

    Inbox. Accessing the calls in your Call Inbox during a call You can access the calls in your Call Inbox while you are in an active call. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
  • Page 111 Back Note: This places the current call on hold, if it is not already on hold. • Press the Back context-sensitive soft key to return to the in-call screen. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...
  • Page 112 Call Inbox Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 113: Chapter 11: Call Outbox

    1. Press the Redial fixed key. 2. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Outbox. 3. Choose one of the following: Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 114: Initiating A Call From The Call Outbox

    • Press the Handsfree fixed key. 5. Press the Call context-sensitive soft key. Deleting calls from your Call Outbox You can delete calls from your Call Outbox. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 115: Viewing The Details Of A Call In The Call Outbox

    • Press the Back context-sensitive soft key to return to the Outbox. Accessing the calls in your Call Outbox during a call You can access the calls in your Call Outbox during an active call. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...
  • Page 116 This places the current call on hold, if it is not already on hold. • Press the Back context-sensitive soft key to return to the Incall screen. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 117: Chapter 12: Instant Messaging

    When this exception occurs, the IM goes directly to the IM Inbox, and the blue LED activates. The following figure shows an example of the IM pop-screen. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 118: Configuring Instant Messaging Pop-Ups

    2. Press the Up/Down navigation key to select the user (if multiple users are logged into the same deskphone). Select 3. Press the Select context-sensitive soft key. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 119: Configuring Im Audible Alert

    Replying to an Instant Message on page 122. You can also send an IM directly from the Address Book. For more information, see Viewing the Address Book page 91. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...
  • Page 120 • Press the Send context-sensitive soft key to send the IM to the contact. Back • Press the Back context-sensitive soft key to return to the previous menu without sending the new IM. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 121: Instant Message Inbox/Outbox

    When you want to view only IMs from a specific contact, press the User context-sensitive soft key to filter all IMs based on the lM that you highlight. The Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 122: Viewing The Content Of An Instant Message

    1. Press the Reply context-sensitive soft key to send an IM in response to the IM you are viewing. 2. Press the abc/123 context-sensitive soft key to toggle between numeric and alphabetic input. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 123: Initiating A Call From An Instant Message

    3. Press the View context-sensitive soft key to access the IM. Call 4. To initiate a call to the contact who sent you an IM, press the Call context-sensitive soft key. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 124: Deleting An Instant Message

    • Press the Delete context-sensitive soft key to clear Back all IMs from the IM Inbox/Outbox. • Press the Back context-sensitive soft key to return to the previous screen. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 125: Chapter 13: While On An Active Call

    You can initiate a call using the active call context-sensitive soft key menu. To initiate a call using the active call context-sensitive soft key menu: Conf 1. Choose one of the following: Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 126: Call Waiting

    Placing a call on hold To place a call on hold: Press the Hold fixed key. The LCD on hold icon flashes beside the line on hold. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 127: Retrieving A Call On Hold

    1. Retrieve the call on hold: • Press the Line key beside the flashing LCD Alex indicator. • Press the Hold fixed key. 2. Press the Goodbye fixed key. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 128: Multiple Calls On Hold

    This key behaves like the Conf soft key. Audio/Actvat Press the Audio soft key to change the audio settings or the current active call. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
  • Page 129 Press the more… soft key to display a new menu list of soft keys. The next available menu list contains the following soft keys: [Retrve] [Conf] [Prefs] [more…] Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...
  • Page 130 • Search Method • Incoming Privacy • Outgoing Privacy • # Ends Dialing • Hold Mode: Private • Time 6. Network—use to access the following: • Server Settings Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
  • Page 131 2. Press the Actvat soft key to make the highlighted call on hold the active call. This removes the call from on hold and automatically places the previous call on hold. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 132: Using 3-Way Calling

    The IP Deskphone joins the two calls and creates a new call that appears on the LCD screen as [3-way Call] . The following figure is an example of the IP Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 133: Configuring A Conference Call

    Your system administrator or service provider must enable 3-way calling and conference calls for your IP Deskphone. Contact your service provider or system administrator to determine if this feature is available. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 134: Ad Hoc Conferencing When Connecting To The Call Server

    This feature allows you to make ad hoc conference calls when you connect to the Call Server. Note: Your system administrator must enable ad hoc conferencing before you connect to the Call Server. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
  • Page 135 The following figure shows the Domain screen with conference parameters, including the conference URI and the maximum number of ports available for ad hoc conferencing. Figure 23: Current Domain screen with conference parameters Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 136: Edit Domain Page

    To edit the conference properties and maximum number of ports, press the Edit context- sensitive soft key to display the Domain Conference Edit screen. The following figure is an example of the Domain Conference Edit screen. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 137: Transferring A Call

    To prevent the caller from hearing the transfer process, place the caller on hold and then complete the transfer process. To transfer a call to another telephone: Trnsfer 1. Press the Trnsfer soft key while on a call to access the Trnsfer menu. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...
  • Page 138 Transfer successful or Transfer failed is displayed, depending on the transfer results. • Press the Back soft key to return to the previous screen. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
  • Page 139 You can press Hide or Unhide to hide or display the pressed keys. Note: The Transfer to Voice Mail feature is available only when configured by your system administrator. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 140: Using The Park Call Feature

    1. Press the User context-sensitive soft key to park the call to a User. 2. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 141: Retrieving A Parked Call

    Clear • Press the Clear context-sensitive soft key to erase the input field. • Press the Back context-sensitive soft key to return Back to the previous screen. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...
  • Page 142 While on an active call Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 143: Chapter 14: Additional Features

    • Check the presence status of a friend. • Initiate a call to a friend. • Send an IM to a friend. • Edit the information about a friend. Figure 26: Presence status of a friend Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 144: Using Your Friends List

    2. Press the Status context-sensitive soft key to view the information about the friend. Call 3. Press the Call context-sensitive soft key to initiate a call to the friend. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 145: Editing Information Of A Friend

    • Press the Back context-sensitive soft key to return to the previous menu. Editing information of a friend You can edit information of a friend on the Friends list. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...
  • Page 146 Delete Delete context-sensitive soft key. This completely removes the contact from your personal Address Book. 6. Use the dialpad to enter the new address for the contact. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
  • Page 147 Edit context- sensitive soft key. Edit Delete 3. Press the Delete context-sensitive key. This completely removes the contact from your personal Address Book. 4. Choose one of the following: Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 148: Feature Keys

    Feature keys Use the Feature key option to configure the feature keys on the 1230 IP Deskphone and the Expansion Module for Avaya 1200 Series IP Deskphones. Programmed keys are stored in the user profile. Each user can maintain a list of programmed feature keys.

  • Page 149: Feature Key Programming

    Feature keys The following figure shows the feature key numbering for the Expansion Module for Avaya 1200 Series IP Deskphones. Figure 28: Feature key numbering Feature key programming You can program feature keys. To access the Program Key screen: Prefs Press the Prefs soft key, select Feature Options, and select Feature Keys from the menu.
  • Page 150 Figure 29: Feature key details The Program Key screen displays the following: • Key—programmed feature key number • Label—label used for the feature key Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
  • Page 151 30: Edit feature key screen on page 152. Back 2. Press the Back soft key to return to the previous screen. The following figure shows the “Edit feature key” screen. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...
  • Page 152 • Press the Select soft key to choose a service. • Press the Back soft key to return to the previous Back menu. 4. Press the abc/123 soft key to toggle between numeric and alphabetic input. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
  • Page 153 Select 1. Press the Select soft key. 2. Select Speed Dial. Select 3. Press the Select soft key. 4. Use the dial pad to enter a key label. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...
  • Page 154 To program a Call Forward feature key, beginning from Step 6 in the procedure “To modify a feature key”: Select 1. Press the Select soft key. 2. Select Call Forward. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
  • Page 155 To program a Do Not Disturb feature key, beginning from Step 6 in the procedure “To modify a feature key”: Select 1. Press the Select soft key. 2. Select Do not disturb. Select 3. Press the Select soft key. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...
  • Page 156 2. Select Send IM. Select 3. Press the Select soft key. 4. Use the dial pad to enter a key label. Next 5. Press the Next soft key. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
  • Page 157 None if you do not want to give additional information. 5. Choose a presence status: Appointment Permanent absence Away Playing Breakfast Presentation Busy Shopping Dinner Sleeping Holiday Spectator Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 158: Remove A Programmed Feature Key

    1. Press the Prefs soft key, select Feature Options, and select Feature Keys from the menu. The Program Key screen opens as shown in Feature keys on page 148. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 159: Feature Key Autoprogramming

    Forward for contact, it does not create a new instance. Note: The autoprogramming feature options are dependent on your service provider and IP Deskphone configuration. If you attempt to use the autoprogram feature (Bulk context- Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...
  • Page 160 Prefs 1. Press the Prefs context-sensitive soft key, select Feature Options, and select Feature Keys from the menu. Bulk 2. Press the Bulk context-sensitive soft key. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
  • Page 161 Press the Back context-sensitive soft key to return to the previous menu. Back To remove individual programmed feature keys by using the Bulk context- sensitive soft key: Bulk 1. Choose one of the following: Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 162: Creating A Feature Key Using The Copy Key

    You can create a feature key for Speed Dial, Call Forward, or Send IM by pressing the Copy fixed key when you are viewing any of the following: Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
  • Page 163 • Speed Dial — see To program a Speed Dial feature Back key: on page 153 • Call Forward — see To program a Call Forward feature key: on page 154 Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 164: Using Call Forward

    Figure 31: Incoming call display for a forwarded call When the address or subject line is long, you can scroll by using the left and right navigation keys. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 165: Activate Call Forward

    If the IP Deskphone is ringing or is in Do Not Disturb mode, you cannot forward the call. Activate Call Forward To forward your calls or change the number where calls are forwarded: CallFwd 1. Press the CallFwd soft key. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 166: Configuring Do Not Disturb

    Back • Press the Back context-sensitive soft key to return to the previous menu. 3. Press the Ok context-sensitive soft key to return to the Services menu. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 167: Configuring A Presence State

    • Press the Back context-sensitive soft key to return to the Services menu. 3. Press the Up/Down navigation key to highlight either: • Connected • Unavailable Select 4. Choose one of the following: Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...
  • Page 168 • Permanent Absence • Playing • Presentation • Shopping • Sleeping • Spectator • Steering • Travel • TV • Vacation • Working • Worship • Unknown Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 169: Adding A New Presence State Message

    3. Select Connected or Unavailable from the menu. Exit 4. Press the Add context-sensitive soft key. 5. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 170: Configuring Privacy Settings

    • None (no restriction) • Name (restricts only the name) • Address (restricts only the address) • All (restricts name and number) Change 3. Choose one of the following: Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 171: Outgoing Call Privacy

    However, other telephones that are part of the same MADN line can join the active call by going off hook. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...
  • Page 172 Any user that joins a call with the MADN SCA feature can put the call on hold and prevent other users within the MADN SCA group from joining. Figure 32: MADN SCA shared line not active Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 173: Audio Codecs

    • Select: The IP Deskphone attempts to renegotiate the codec for the current call to use the selected codec. • Back: Allows you to return to the Audio Codec screen. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 174: Audio Codec Ordering

    Copy context-sensitive soft key. Answer-Mode Settings For an Avaya 1230 IP Deskphone to automatically be answered on your PC Client softphone, you must pre-grant authorization to the user or user groups who are making the request for an automatic answer.
  • Page 175 • Edit — to select the current entry and edit the entry. • Delete — to delete the selected domain from the list. • Back — to return to the Answer-Mode Settings screen. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 176: Automatic Remote Software Updates

    State Meaning Icon Unknown The presence of the monitored IP Phone is unknown Terminated The monitored IP Phone is not involved in a call and is available Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
  • Page 177 The monitored IP Phone is busy on a call Note: If you have the required permissions, you can answer a call placed to a monitored IP Deskphone. To answer, press the flashing Ringing button. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...
  • Page 178 Additional features Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 179: Chapter 15: Multiuser

    After you are logged in, the IP Deskphone displays the Idle screen. You can configure up to five profiles. If the limit is exceeded, then the least recently used profile is automatically deleted. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 180: Additional Logins

    No profile selection prompt is displayed for the secondary account and no profile is created. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 181: Automatic Login

    Logging out of the primary account causes all other accounts to log out automatically and the IP Deskphone to display the login screen. The secondary accounts are logged back in Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 182: Secondary Account Logout

    Related topics: Cable unplugged on page 183 Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 183: Cable Unplugged

    • User2 logs out, then logs in “user1@domain1.com”. User1 had a profile before the upgrade, but that profile has now been associated to the user2 account; therefore a new profile is created. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 184: Line Keys

    You can select a different available line key for secondary accounts during the login process The following figure shows the 1230 IP Deskphone with an Expansion Module for Avaya 1200 Series IP Deskphones and multiple accounts.

  • Page 185: Making A Call

    Menu features on page 187. In all cases, if you initiate the call by pressing a line key, then the account associated with that particular line key takes precedence. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 186: Receiving A Call

    The active call is affected by operations such as call transfer or call parking. One exception is the New Call action, which uses the primary account by default; this can be overridden by pressing another line key to initiate the call. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 187: Instant Messages

    After you have established a 3-way call, the Join functionality becomes unavailable until the 3-way call is terminated. The following figure shows two examples of the 1230 IP Deskphone — with one call and multiple calls.

  • Page 188: Modifying Settings

    IM Settings is located under User Settings. Any change in settings on the primary account takes effect immediately. You can also modify settings for a secondary account, but they do not take effect until that account registers as the primary account. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 189: Voice Mail Settings

    It is possible to program and use speed dial keys with targets that are Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 190: Inbox Log And Im Log

    Inbox key to select a target, press Select, then press Send, then the line key that was originally pressed determines the account. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 191: Address Books

    Selecting the Do Not Disturb command from the Services menu prompts you to specify which account should be placed in DND mode. The option all allows you to place all accounts in DND Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 192: Call Forwarding

    Call Forward is then enabled. If DND is already active, a message indicating Do Not Disturb (Ignore all calls) is active Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 193: Presence

    The new state is then applied to all registered accounts. When using a programmed Presence feature key, the account that is impacted by the Presence feature key is determined after the feature key is configured. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 194: Notifications

    These spontaneous notifications do not indicate which account is affected by the event. In such cases, the affected account is indicated by the message itself. The following figure shows per-account notification on the IP Deskphone. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 195: Account Selection

    In all cases, pressing the line key of an account highlights the corresponding item in the account list. If no selection is made in a certain amount of time, then the operation is cancelled. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...
  • Page 196 Multiuser Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 197: Chapter 16: Advanced Features

    You cannot make any changes to the setting from this menu. To view information about E911, press the E911 context-sensitive soft key after you access the Phone Information screen. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 198: Accessing The Services Menu

    To access the Services menu: Press the Services hard key. 1. Press the Services hard key and then select File Manager. The Avaya 1230 IP Deskphone displays the following menu: 1. Search Use to perform local/global search. 2. Login Use when the call server supports multiple user logons only.

  • Page 199: Checking For Updates

    Use this feature to log out and reregister to the server. To reset the IP Deskphone: 1. Press the Services fixed key, and then select Reset Phone. Select 2. Press the Select context-sensitive soft key. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 200: Erasing The User Data

    5. Logs — ECR-log file, SIP-log files and its archives. 6. All Files by Logs System — IP Deskphone system configuration file (deleting this file returns the IP Deskphone to the factory default configuration settings.) Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
  • Page 201 6. Press the Up/Down navigation key to highlight one of the following: • Profiles • Sounds • Languages • All Files by Logs System • All files Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...
  • Page 202 To delete a sound file: 1. Press the Up/Down navigation key to highlight the sound file you want to delete. Delete 2. Choose one of the following: Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
  • Page 203 Back • Press the Back context-sensitive soft key to return to the previous menu. 2. Log out or restart the IP Deskphone to complete the process. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 204: Network Menu

    In most cases, the system administrator is the only person authorized to access the Network menu and to use an administration password to access the items. For more information on how to access the Network menu items, see SIP Software for Avaya 1100 Series IP Deskphones - Administration (NN43170-600).

  • Page 205: Customizable Banner For Login

    You can see pop-up messages or prompts on the bottom of the banner screen after you dismiss the login banner. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 206: Phone Information - Details Screen

    The Phone Information - Details screen displays the following information: • Primary User: Primary logged-in User name. • Primary Domain: Primary login domain. • MAC: Device MAC address. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 207: Screensaver/Screen Lock

    The following figure shows the Screensaver settings screen. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...
  • Page 208 1. Disable — to the disable the screensaver. 2. Enable (no password) — to enable the screensaver with password-free mode. 3. Enable (with password) — to enable the screensaver with password mode. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
  • Page 209 Figure 46: Screensaver enabled message Note: If the device configuration does not allow the use of a password-free screensaver, this menu option is not available to you. Enable (with password): Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...
  • Page 210 After the screensaver is enabled, and if the IP Deskphone is idle for the defined delay/time interval, then the screensaver takes control of the IP Deskphone. The following figure shows the IP Deskphone display with locked screen. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
  • Page 211 An incoming call displays caller ID and allows you to answer the call. The Unlock context- sensitive soft key appears on the screen and you can unlock the IP Deskphone after answering Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 212: Service Package Group Support

    214 View the existing groups you have in your Address Book on page 215 Add a new contact to your Address Book on page 216 Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 213: Bulk-Create Feature Keys Based On An Existing Directory Address Book Group

    • Send IM • Call Forward Select 7. Press the Select context-sensitive soft key. The Select Source screen appears. Press the Back context-sensitive soft key to dismiss Back the screen. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 214: View Existing Groups In Your Address Book If You Selected Groups

    • Press the Back context-sensitive soft key to dismiss the screen and return to the screen where you can select the source data for bulk key creation. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 215: View The Existing Groups You Have In Your Address Book

    • Press the View context-sensitive soft key to display the address book entry details for the selected entry. • Press the All context-sensitive soft key to return to the main address book screen (no filtering) Edit Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 216: Add A New Contact To Your Address Book

    • Use the dialpad to enter a name for the new contact and press the Next context-sensitive soft key to continue. • Press the Back context-sensitive soft key to return to the previous menu. Next Back Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
  • Page 217 • Press the Add context-sensitive soft key to add a new group (invokes the add group screen). Back • Press the Back context-sensitive soft key to dismiss the screen and return to the previous screen. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 218: Add A New Group

    Note: Only entries in the Speed Dial List can be context-sensitive, not all speed dial keys/ individual feature keys. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 219: Speed Dial List Screen

    You can select the provisioned Speed Dial List entries from the Speed Dial List screen. The following figure is an example of the Speed Dial List screen with the list entries. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 220: Auto-Retrieve Flag

    The Auto-Retrieve behavior is added to regular speed dial keys instead of speed dial list entries. To make sure that this flag is configured for programmed speed dial keys, the Enable Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

  • Page 221: File Manager

    • Exit — If you are at the root folder of the flash disk, the screen is dismissed and you are sent back to the previous menu. If you are already inside a folder, then the Back context- Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...
  • Page 222 Advanced features sensitive soft key acts the same as the .. item and moves up one level in the directory structure. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 223: Chapter 17: Visual Indicators

    On hook Incoming/Outgoing call (phone ringing) On the phone On hold Missed call Table 11: Display screen icons — Feature button icons Component Icon Do Not Disturb Call Forward Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...
  • Page 224 Incoming Call Answered Incoming Call Missed, New Incoming Call Missed, Reviewed Table 14: Display screen icons — Presence Component Icon Terminated Connected Inactive Unavailable Busy or Offline Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 225: Visual Alerter/Message Waiting Indicators

    Table 15: Visual Alerter/Message Waiting Indicator Visual indicator LED status Voice mail left by caller Steady red light until message is reviewed Red LED Incoming call (phone ringing) Fast blinking red light Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...
  • Page 226 Visual indicators Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 227: Chapter 18: Third Party Terms

    Open Source Components. For a period of three years from your date of purchase of a product containing any of the software listed below from Avaya Inc., any Avaya affiliate or an authorized Avaya reseller, we will provide upon request a complete...

  • Page 228: Gnu

    License instead.) You can apply it to your programs, too. When we speak of free software, we are referring to freedom, not price. Our General Public Licenses are designed to make sure Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...
  • Page 229 Third Party Terms for Avaya 11xx 12xx sw Release 3.0 through 4.0 (Aug - Nov 2010) that you have the freedom to distribute copies of free software (and charge for this service if you wish), that you receive source code or can get it if you want it, that you can change the software or use pieces of it in new free programs;...
  • Page 230 License, they do not excuse you from the conditions of this License. If you cannot distribute so as to satisfy simultaneously your Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...
  • Page 231 Third Party Terms for Avaya 11xx 12xx sw Release 3.0 through 4.0 (Aug - Nov 2010) obligations under this License and any other pertinent obligations, then as a consequence you may not distribute the Program at all. For example, if a patent license would not permit royalty-...

  • Page 232: Zlib

    Permission is granted to anyone to use this software for any purpose, including commercial applications, and to alter it and redistribute it freely, subject to the following restrictions: Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 233: Libpng

    Third Party Terms for Avaya 11xx 12xx sw Release 3.0 through 4.0 (Aug - Nov 2010) 1. The origin of this software must not be misrepresented; you must not claim that you wrote the original software. If you use this software in a product, an acknowledgment in the product documentation would be appreciated but is not required.
  • Page 234 Permission is hereby granted to use, copy, modify, and distribute this source code, or portions hereof, for any purpose, without fee, subject to the following restrictions: 1. The origin of this source code must not be misrepresented. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 235: Kern_Random

    Third Party Terms for Avaya 11xx 12xx sw Release 3.0 through 4.0 (Aug - Nov 2010) 2. Altered versions must be plainly marked as such and must not be misrepresented as being the original source. 3. This Copyright notice may not be removed or altered from any source or altered source distribution.

  • Page 236: Wchar Functions

    Neither the name of the <ORGANIZATION> nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 237: Libjpeg

    Third Party Terms for Avaya 11xx 12xx sw Release 3.0 through 4.0 (Aug - Nov 2010) THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.

  • Page 238: T-Rex

    2. Altered source versions must be plainly marked as such, and must not be misrepresented as being the original software. 3. This notice may not be removed or altered from any source distribution. END OF TERMS AND CONDITIONS Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 239: Glossary

    200 MHz. Designed specifically to support 1000BaseT (GigE), this cable is also compatible with 10BaseT, 100BaseT4, and 100BaseTX installations. Normally, this cable normally has four pairs of copper wire. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...
  • Page 240 IM. Indicator This is an LCD or an LED signal that indicates the status of a feature by the flash, blink, steady on, or off. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
  • Page 241 You use these keys to access and select menu items. The key names change depending on the state of the display screen. Speed Dial A user-defined feature key that you press to dial a pre-programmed SIP address or telephone number. Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...
  • Page 242 Visual Alerter/ This is an LCD or an LED signal that flashes to indicate that a message Message Waiting is waiting or when the ringer is ringing. Indicator Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...

  • Page 243: Index

    Configuring a conference call ........Bulk, Remove individual programmed feature keys by Configuring a Presence state ........using the Bulk context-sensitive soft key ..Configuring Do Not Disturb ........Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...
  • Page 244 Instant Messaging, configuring ......... File Manager ............. intercom calls, receiving ..........Friend, deleting information ........IP Deskphone information, viewing ......Friend, editing information ........Friends feature ............Friends list ..............Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...
  • Page 245 Multiuser, primary account logout ......Remembering settings after logout. multiuser ..Multiuser, programmable keys ......... Remote software updates ......... Multiuser, receiving a call ......... Remove a programmed feature key ......Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...
  • Page 246 Viewing the IP Deskphone information ..... Visual Alerter ............Voice Mail Settings, multiuser ........Third party terms ............Timed logoff while on a call ........While on an active call ..........Avaya 1230 IP Deskphone with SIP Software User Guide November 2013...

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