Call Handling; Answering A Call; Making A Call; Clearing A Call - Avaya IP Office 4.0 User Manual

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Call Handling

Answering a Call

When a call arrives at your phone, you hear a ringing tone and the LED next to the call appearance
button flashes. If your phone rings for any longer than a specified period (15 seconds in default), any re-
direction feature that you have activated, such as voicemail or call forwarding, will come into effect.
The default ringing cadences are:
Internal calls - single ring cadence
External calls - double ring cadence.
To answer an incoming call:
If you are not active on another call, answer the call using your handset.
If you are active on a call already, place the active call on hold (see Hold) and then answer the
incoming call.
To answer calls ringing at another extension:
You can answer from your own phone by using Call Pick-Up; lift your handset and dial:
*30 to answer a call ringing anywhere.
*31 to answer a call within your group.
*32*201# to answer the call for a particular extension, in this example 201.

Making a Call

You can make calls from the phone using one of two methods.
To make a call manually:
Lift the handset and when you hear dial tone, key the required number.
Select a free call appearance button (LED out) and key the required number. Lift the handset to
listen to the progress of the call (answered, busy or no answer).
Note
If you are calling an external number, be sure to include the required code (for example, 9) to
access an outside line.
To make a call automatically:
To have the phone dial the last number that you dialed, press

Clearing a Call

To clear an established call:
Replace the handset or press
4601 and 5601 User Guide
IP Office 4.0
DROP.
REDIAL.
15-601078 Issue 4 (12th December 2006)
Page 5

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