Basic Call Handling Features; Answer A Call; Make A Call; Speed Dial - Avaya 2420 User Manual

Basic Call Handling Features

Answer a Call

When a call arrives at your 2420 telephone, you hear a ringing tone and a blinking bell icon appears on
the associated call appearance.
To answer an incoming call
Do one of the following:
• If you are not active on another call, answer the call using your handset, headset, or
speakerphone (see Speakerphone).
• If you are active on a call already, place the active call on hold (Hold), and then answer the
incoming call.
• If the call appearance for the ringing call is not displayed on the current screen page, use
return to the first page of the Home screen. When you locate the call appearance for the ringing
call, press the corresponding call appearance button.

Make a Call

You can make calls from the 2420 telephone using a variety of methods.
To make a call manually
1. Go off hook using the handset, headset, or speaker.
2. When you hear dial tone, enter the extension or telephone number using the dialpad. If you are
calling an external number, be sure to include the required code (for example, "9") to access an
outside line.
To have the 2420 telephone make a call automatically
Do any of the following:
• Press to have the 2420 telephone dial the last number that you dialed.
Access the Call Log and initiate a call to a specific entry. See Making Calls from the Call Log.
•
•
Access the Speed Dial List in your personal directory and initiate a call to a specific entry. See
Dialing a Speed Dial Number.

Speed Dial

The Speed Dial feature allows you to have the 2420 telephone automatically dial calls to telephone
numbers stored in your personal directory. See Dialing a Speed Dial Number.
To make a call to a personal directory entry using the Speed Dial feature
1. From the Home screen, press the
2. Press the button next to the entry you want to call.
3. If the entry you want is not displayed, use
4. The 2420 telephone dials the number for you.
2420 User Guide
IP Office 3.0(DT)
SpDial softkey. The Speed Dial screen is displayed.
and to cycle through the entries.
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