Avaya 1230 Administration
  1. Manuals
  2. Brands
  3. Avaya Manuals
  4. IP Phone
  5. 1230
  6. Administration

Avaya 1230 Administration

1200 series software
Hide thumbs Also See for 1230:
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
256
257
258
259
260
261
262
263
264
265
266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
288
289
290
291
292
293
294
295
296
297
298
299
300
301
302
303
304
305
306
307
308
309
310
311
312
313
314
315
316
317
318
319
320
321
322
323
324
325
326
327
328
329
330
331
332
333
334
335
336
337
338
339
340
341
342
343
344
345
346
347
348
349
350
351
352
353
354
355
356
357
358
359
360
361
362
363
364
365
366
367
368
369
370
371
372
373
374
375
376
377
378
379
380
381
382
383
384
385
386
387
388
389
390
391
392
393
394
395
396
397
398
399
400
401
402
403
404
405
406
407
408
409
410
411
412
413
414
415
416
417
418
419
420
421
422
423
424
425
426
427
428
Table Of Contents
429
Table of Contents

Advertisement

Quick Links

Download this manual See also: Software User Manual, User Manual
SIP Software for Avaya 1200 Series IP
Deskphones-Administration
Release 4.4
NN43170-601
Issue 06.04 Standard
March 2015

Advertisement

Table of Contents
loading

Related Manuals for Avaya 1230

Summary of Contents for Avaya 1230

  • Page 1 SIP Software for Avaya 1200 Series IP Deskphones-Administration Release 4.4 NN43170-601 Issue 06.04 Standard March 2015...
  • Page 2 Avaya can be a criminal, as well as a civil offense extent made by End User. under the applicable law.
  • Page 3 Hosted Service notices and articles, or to report a problem with your Avaya product or Hosted Service. For a list of support telephone numbers and contact addresses, go to the Avaya Support website: http://support.avaya.com (or such successor site as designated by Avaya), scroll to the bottom of the page, and select Contact Avaya Support.
  • Page 4 ..................... 31 Getting technical documentation ...................... 31 Getting product training ................. 31 Getting help from a distributor or reseller .............. 32 Getting technical support from the Avaya Web site Chapter 3: Introduction to this guide.................. 33 .......................... 33 Subject ......................... 33 Intended audience .......................... 34 Acronyms ......................
  • Page 5 Contents ........................... 37 Introduction ......................... 37 SIP overview ..............  37 Avaya 1200 Series IP Deskphones with SIP Software ...................... 38 Related documentation ...................... 39 Installation overview Chapter 5: Before installation.................... 42 ........................... 42 Introduction ........................ 42 Preinstallation Chapter 6: Creating the provisioning files................ 45 ......................
  • Page 6 802.1ab Link Layer Discovery Protocol .......................... 148 TLVs .......................... 152 DHCP ........................ 153 NO DHCP mode .......................... 153 SET IP .......................... 153 Net Mask .......................... 153 Gateway ...................... 154 DNS IP1 and DNS IP2 SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 7 .......................... 179 Line keys ........................ 180 Making a call ........................ 180 Receiving a call ........................ 180 Being in a call ........................  181 Instant messages ........................ 182 Menu features ........................ 182 Modifying settings March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 8 Making a Hotline call .................... 213 Hotline service restrictions ........................ 214 Provisioning .........................  214 Service Package ....................... 214 Device configuration file Chapter 18: Session Timer Service.................. 215 ....................... 215 Session-Expires header SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 9 .............. 239 Codec preference through Device Configuration .............. 241 Codec preference selection on the IP Deskphone ................ 242 Codecs preferences on the IP Deskphone Chapter 25: Certificate-based authentication.............. 243 March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 10 SIP configuration file (12xxSIP.cfg) ........................ 276 PKCS12 Import ........................ 277 CTL download .................. 278 Customer root certificate download ........................ 278 Security policy file ........................ 278 Diagnostic logs .................... 279 Fault management behavior SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 11 Chapter 30: Diagnostics and troubleshooting.............. 331 .................... 331 IP Deskphone diagnostics ...................... 333 Local diagnostic tools .................. 334 How to access the Diagnostics menu .................... 335 IP Set and DHCP information March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 12 Chapter 35: SRTP support with Avaya Aura ..............  379 ........................  379 Configuration ® Chapter 36: Multi-user login on Avaya Aura ..............  380 ® Chapter 37: FNEs and FACs with Avaya Aura ............ 382 SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 13 .......  408 Adding an IP Deskphone user to Avaya Aura using System Manager 6.3 FP2 ® Appendix B: Quickstart — Add a 1200 Series IP Deskphone to Avaya Aura .... 413 ® ................. 413 Adding a new IP Deskphone to Avaya Aura ®...

  • Page 14: Chapter 1: New In This Release

    Chapter 1: New in this release SIP Software for Avaya 1200 Series IP Deskphones- Administration , NN43170-601 supports SIP Software Release 4.4. This document contains administration information for the Avaya 1220 IP Deskphone and Avaya 1230 IP Deskphone with SIP Software Release 4.4.

  • Page 15: Features

    For more information, see Auto Login parameters in server profiles on page 210. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 16: No Soft Reset For Ipv6 Address Change

    • RTP_MIN_PORT — The minimum RTP port value is an integer between 2048 and 65535, exclusive of the restricted SIP ports between 5059 and 5080. The default value is 16384. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015...

  • Page 17: Address Book Size

    • Redirect from IPv6 to IPv4 proxy through TCP and TLS • Redirect from IPv6 to IPv6 SIP proxy with the IPv6 address belonging to a different IPv6 scope through UDP March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 18: Ip Deskphone Behavior When Dhcpv4/Dhcpv6 Server Is Unreachable

    • Goodbye/Release button • Mute • Hold • Handsfree • Headset • Hookswitch If there is an active established call, the key action applies to this active call. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 19: Duplicate Ipv6 Addresses

    Duplicated IPv6 Address is displayed on the phone screen. There is an initial timeout of 10 seconds. When the timeout expires, Starting DHCPv6 March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 20: Ip Deskphone Behavior During A Non-Consultative Transfer

    IP Deskphone automatically reboots again and starts up in normal mode. • Support of HTTPS protocol (for provisioning and firmware upgrades) is added to BootC mode. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 21: Permanently Disable Port Mirroring

    [UP]-[7]) is no longer supported; if Port Mirroring is enabled through provisioning, it can only be turned on and off through the Port Mirroring option in the Advanced Diag Tools menu. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 22: Improvements In Prtcfg Pdt Command Output

    (for example, line, hold, release, mute, headset, hookswitch) are now applied to the active call. If there is no active call, the action is applied to the highlighted call. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 23: Presence Support For 1200 Series Ip Deskphones

    Deskphones with SIP 4.4 Software in an Avaya Aura environment. Presence support for 1200 Series IP Deskphones SIP 4.4 introduces support for the Presence feature for 1200 Series IP Deskphone users on Avaya ® Aura with Avaya Presence Server (PS).
  • Page 24 RPID_PRESENCE_ENABLE is set to YES. Phone state Phone state is determined automatically, based on notifications received from Avaya Presence Server. Phone state can be one of the following: • On hook – when the phone handset is on hook; there are no active calls •...

  • Page 25: Avaya Aura ® -Specific Features

    ® -specific features • Idle 1200 Series IP Deskphones appear as “offline” in the Avaya 96xx Series phones presence status; however, Busy, On the Phone and Away activities are displayed correctly. • The 1200 Series IP Deskphones do not support the Avaya One-X Communicator’s use of Notes.

  • Page 26: One-X Pc Client Control

    TLS connection with Avaya Aura Session Manager requires mutual authentication by default. Mutual authentication requires proper Certificate Authority (CA) and device certificates to be installed on every IP Deskphone. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 27: Srtp Support With Avaya Aura

    Avaya Aura ® -specific features SIP 4.4 includes a default device certificate in the firmware, allowing easy connection to Avaya Aura through Session Manager using TLS . The IP Deskphones already have an embedded CA ® certificate which is trusted by Avaya Aura ;...

  • Page 28: Session Border Control Support

    In the device configuration file, the parameter MKI must be set to NO. Session Border Control support Session Border Control (SBC) enables secure access for remote users. SIP 4.4 supports the Avaya SBC for Enterprise 6.2 when the IP Deskphone is configured to use TLS. Other changes...

  • Page 29: Revision History

    Standard 04.03. This document is up-issued for changes to the Multiuser and Multiple Appearance Directory Number sections, the IP Deskphone to Server Options section and the IP Deskphone Security section. Table continues… March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 30 Standard 01.02. This document is up-issued with minor revisions to support SIP Software Release 3.2. August 2010 Standard 01.01. This document is a new document and is issued to support SIP Software Release 3.2. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 31: Chapter 2: Customer Service

    Chapter 2: Customer Service Visit the Avaya Web site to access the complete range of services and support that Avaya provides. Go to http://www.avaya.com or go to one of the pages listed in the following sections. Navigation • Getting technical documentation on page 31 •...

  • Page 32: Getting Technical Support From The Avaya Web Site

    Customer Service Getting technical support from the Avaya Web site The easiest and most effective way to get technical support for Avaya products is from the Avaya Technical Support Web site at http://www.avaya.com/support. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 33: Chapter 3: Introduction To This Guide

    This administration guide is intended for system administrators of the Avaya 1220 IP Deskphone and Avaya 1230 IP Deskphone with a basic understanding of SIP. This guide is not intended for end users of the Avaya 1220 IP Deskphone and Avaya 1230 IP Deskphone. Many of the tasks outlined in the guide influence the function of the IP Phone on the network and require an understanding of telephony and Internet Protocol (IP) networking.

  • Page 34: Acronyms

    Internet Control Message Protocol IETF Internet Engineering Task Force ISDN Integrated Services Digital Network Instant Message Internet Protocol ITU-T Telecommunications Standardization sector of the International Telecommunications Union Table continues… SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 35 SIP for Instant Messaging and Presence Leveraging Extensions Session Initiation Protocol Special Key Sequence SMTP Simple Mail Transfer Protocol SOAP Simple Object Access Protocol STUN Simple Traversal of UDP through NAT devices Table continues… March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 36: Related Publications

    • Avaya 1230 IP Deskphone with SIP Software User Guide , NN43170-102 • Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide, 16-604276 • Avaya 1230 IP Deskphone with SIP Software on Avaya Aura User Guide, 16-604277 • Avaya 1200 Series Expansion Module (SIP Software) User Guide, NN43170-103 •...

  • Page 37: Chapter 4: Overview

    Introduction This chapter describes the hardware and software features of the Avaya 1220 IP Deskphone and Avaya 1230 IP Deskphone with SIP Software Release 4.4. In this document, Avaya 1200 Series IP Deskphones are referred to as IP Deskphones. SIP overview Session Initiation Protocol (SIP) is a signaling protocol used for establishing multimedia sessions in an Internet Protocol (IP) network.

  • Page 38: Related Documentation

    UNIStim software. The IP Deskphone cannot operate in both modes simultaneously. A switch from UNIStim to SIP software or SIP to UNIStim software requires a software reload. The following figure shows the main components of the 1230 IP Deskphone with SIP software. Figure 1: Avaya 1230 IP Deskphone with SIP Software...

  • Page 39: Installation Overview

    Software User Guide, NN43170-101, Avaya 1230 IP Deskphone with SIP Software User Guide , NN43170-102 . The Avaya 1200 Series IP Deskphones Getting Started Card included in the box with the IP Deskphone explains how to do the following: • connect the AC power adapter •...

  • Page 40: Sip Software For Avaya 1200 Series Ip Deskphones-Administration March

    Overview Figure 2: Installation of Avaya 1230 IP Deskphone with SIP Software, page 1 of 2 SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 41 Installation overview Figure 3: Installation of Avaya 1230 IP Deskphone with SIP Software, page 2 of 2 March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 42: Chapter 5: Before Installation

    The IP Deskphone can be powered either by Power Over Ethernet (POE) or through an external AC power adapter. Order the external AC adapter global power supply separately. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 43 (PoE) to the IP Deskphone will power all of the Expansion Module’s other functionality. To have the backlight on for the Expansion Module, the IP Deskphone should be powered by AC global power supply only. Table 3: Avaya 1200 Series IP Deskphones parts list (order separately) CPC code PEC code...
  • Page 44 Only a TFTP server can be used for an initial UNIStim-to-SIP Software conversion. An IP Deskphone with SIP Software can operate with a TFTP, FTP, or HTTP file server. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 45: Chapter 6: Creating The Provisioning Files

    TFTP, an FTP, or an HTTP server. How provisioning works Provisioning is performed without interaction with the Call Server. The Avaya 1200 Series IP Deskphone with SIP Software connects directly with the provisioning server in order to retrieve software files and configuration files. In this case, the provisioning server is not to be confused with the IP Client Manager on the Call Server.

  • Page 46: Download The Sip Software

    Downloading SIP software for the IP Deskphone 1. Go to http://www.avaya.com/support. 2. Log on to the Avaya Web site with a valid Avaya User ID and Password. The Support page appears. 3. Enter the IP Deskphone type in the Knowledge and Solution Engine box.
  • Page 47 A common application of this is to configure specific lists of features or autodials for different phones, different users, or when a phone is connected to different systems. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 48 Creating the provisioning files SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 49 [CTL] Certificate Trust List section DOWNLOAD_MODE AUTO VERSION 000001 PROTOCOL TFTP FILENAME ctl.txt [CRL] Certificate Revocation List section DOWNLOAD_MODE FORCED VERSION 000002 FILENAME CRL.pem PROMPT YES Table continues… March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 50 • [DEVICE_CONFIG] — used to configure various parameters in the IP Deskphone. • [FW] — image files originate from Avaya only and are authenticated during software download. If the FW authentication fails, the IP Deskphone displays an error message and continues operation with the existing FW image.
  • Page 51 Language files are used for the localization of the IP Deskphone without software upgrade. Each language file has a header that contains a software load version with which this file is associated. Language files are signed by Avaya and are authenticated by the software for security reasons.
  • Page 52 - FORCED - This mode forces the software download process. FORCED can be used for software downgrade procedures. Note: In FORCED or AUTO DOWNLOAD_MODE, the version number is overwritten with each software download. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 53 IP Deskphone to contact the provisioning server and attempt to read the provisioning file. A Soft Reset (Srvcs > Reset Phone) does not cause the IP Deskphone to retrieve the provisioning file. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 54: Setting The Default Language On The Ip Deskphone

    [DEVICE_CONFIG] and [LANGUAGE] sections of the 12xxSIP.cfg configuration file, as shown in the following example. The example SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 55: Create The Device Configuration File

    The following is an example of a device configuration file. # Server and Network configuration commands DNS_DOMAIN corp.your_company.com SIP_DOMAIN1 your_company.com SERVER_IP1_1 10.1.2.3 SERVER_IP1_2 10.1.2.4 SERVER_PORT1_1 5060 SERVER_PORT1_2 5060 March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 56 SERVER_IP1_2 SIP_PING SERVER_IP2_1 FAIL_BACK_TO_PRIMARY SERVER_IP2_2 PCPORT_ENABLE SERVER_IP3_1 DHCP_NUMBER_OF_RETRIES SERVER_IP3_2 DHCP_INITIAL_TIMEOUT SERVER_IP4_1 LLDP_ENABLE SERVER_IP4_2 CACHED_IP_ENABLED SERVER_IP5_1 HTTP_RETRY_NUMBER SERVER_IP5_2 SERVER_PORT1_1 SERVER_PORT1_2 SERVER_PORT2_1 SERVER_PORT2_2 SERVER_PORT3_1 SERVER_TCP_PORT2_2 SERVER_TCP_PORT1_1 SERVER_TCP_PORT3_2 SERVER_TCP_PORT1_2 Table continues… SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 57 MAX_ADDR_BOOK_ENTRIES AUTO_UPDATE ADDR_BOOK_MODE AUTO_UPDATE_TIME DEF_AUDIO_QUALITY AUTO_UPDATE_TIME_ RANGE TRANSFER_TYPE ENABLE_PRACK REDIRECT_TYPE SELECT_LAST_INCOMING TECH_SUPPORT_LABEL SERVICE_PACKAGE_PROTOCOL TECH_SUPPORT_ADDRESS Feature PROXY_CHECKING HOLD_TYPE configuration ENABLE_BT ENABLE_3WAY_CALL commands (continued) AUTH_METHOD DISABLE_PRIVACY_UI BANNER DISABLE_OCT_ENDDIAL Table continues… March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 58 SPEEDLIST_KEY_INDEX configuration AUTOCLEAR_NEWCALL_MSG SPEEDLIST_LABEL commands (continued) LOGIN_BANNER_ENABLE MAX_BLFCALLS SECURE_UI_ENABLE BLF_ENABLE PRIMARY_SERVER_PROFILE BLF_RESOURCE_LIST_URI SECONDARY_SERVER_PROFILE FM_CERTS_ENABLE FM_PROFILES_ENABLE FM_LOGS_ENABLE FM_LANGS_ENABLE FM_SOUNDS_ENABLE FM_IMAGES_ENABLE FM_CONFIG_ENABLE Feature ATA_REGION SET_REQ_REFRESHER configuration HOTLINE_ENABLE SET_RESP_REFRESHER Table continues… SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 59 ADHOC_ENABLED4 CONFERENCE_URI5 ADHOC_ENABLED5 ALPHA_ORDER_LOC_LIST PREFER_CUSTOMIZED_RBT USE_DEFAULT_DEV_CERT RPID_PRESENCE_ENABLE PRES_SERVER_IP AVAYA_AURA_MODE_ENABLE MAX_DOWNLOAD_ADDR_BOOK_ENTRI CALL_ORIGIN_BUSY BLIND_TRANSFER_EARLY_RELEASE DST_START DST_STOP LINE_KEY_SCROLLING USE_CONTACT_IN_REFERTO QoS and ToS DSCP_CONTROL 802.1P_MEDIA commands 802.1P_CONTROL DSCP_DATA DSCP_MEDIA 802.1P_DATA Table continues… March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 60 HASHED_ADMIN_PASSWORD Audio Codecs G729_ENABLE_ANNEXB AUDIO_CODEC7 commands G723_ENABLE_ANNEXA AUDIO_CODEC8 DEF_AUDIO_QUALITY AUDIO_CODEC9 AUDIO_CODEC1 AUDIO_CODEC10 AUDIO_CODEC2 AUDIO_CODEC11 AUDIO_CODEC3 AUDIO_CODEC12 AUDIO_CODEC4 AUDIO_CODEC13 AUDIO_CODEC5 AUDIO_CODEC14 AUDIO_CODEC6 AUDIO_CODEC15 Deskphone bugs RECOVERY_LEVEL logging/Recovery LOG_LEVEL commands SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 61: Device Configuration File Command Syntax

    • SERVER_PORT[x]_[y] [port_number] — configures the signaling ports for each proxy. - x - the domain number. - y - y – indicates whether it is the primary or secondary IP address. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 62 Device configuration file, the IP Deskphone must be rebooted for the change to take effect. - YES - enables pinging - NO - disables pinging SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 63 - YES — enables the Avaya Survivable SIP Server. In fail-over mode, "Server Fail Over Mode" is displayed on the phone; primary line key is flashing. - NO — disable the Avaya Survivable SIP Server. In fail-over mode, "Server Fail Over Mode" is not displayed on the phone.
  • Page 64 IP address in a VLAN (DHCP discovery frames are tagged), and the DHCP server is unreachable, then after the pre-defined number of Discovery attempts the IP SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015...

  • Page 65: Feature Configuration Commands

    • TOVM_SOFTKEY_ENABLE [YES | NO] - YES - enables the toVM soft key on the IP Deskphone. - NO - disables the toVM soft key on the IP Deskphone. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 66 • DISTINCTIVE_RINGING [YES | NO] - YES - turns on the distinctive ringing feature. This is the default option. - NO - turns off the distinctive ringing feature. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 67 IP Deskphone should wait for the LLDP response. The allowed values of the parameter are from 30 to 300 seconds. The default value is 30 seconds. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 68 • AUTOLOGIN_ENABLE [YES | NO | USE_AUTOLOGIN_ID] or [1 | 0 | 2] — controls whether the IP Deskphone attempts to automatically log on to the proxy server. - YES (or 1) - turns on the auto login feature. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 69 Each IP Deskphone adds random numbers to the time specified by this command so that every IP Deskphone does not try to access the provisioning server at the March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 70 Avaya conference server-assisted attended transfers, instead of the industry standard method of attended transfers. The default setting is Standard. - MCS - the typical attended transfer used by Avaya proxies. MCS uses a conference server to do the attended transfer.
  • Page 71 - Low – G729, G711 (PCMA), G711 (PCMU) • AUTH_METHOD [AUTH | AUTH_INT] — is used to configure the SIP authentication method. - AUTH - only authenticates (username/password) March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 72 3–letter shortcut for month (Jan, Feb, Mar, Apr, May, Jun, Jul, Aug, Sep, Oct, Nov, Dec) 8/8–9 1– or 2–digit hour (0–9 or 00–23) 9/10 Local/UTC time marker (L or U) SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 73 10800 (GMT+03:30) Tehran 12600 (GMT+04:00) Abu Dhabi 14400 (GMT+04:30) Khabul 16200 (GMT+05:00) Islamabad 18000 (GMT+05:30) Indian Standard Time 19800 (GMT+06:00) Sri Lanka 21600 (GMT+06:30) Myanmar 23400 Table continues… March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 74 - 0 — leaves the last selected call static as new calls come in or are dropped. - 1 — the selected call in the call list jumps to the most recent ringing call after it is added to the list. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 75 IP Deskphone through the [LANGUAGE] section in Provisioning. If the language file is not stored in the IP Deskphone, the default language English is used. - language - name of language file used by default (without filename extension). March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 76 - YES - enables local (IP Deskphone-based) three-way calling for three-party conferences. YES is the default. - NO - disables local (IP Deskphone-based) three-way calling. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 77 • DEFAULT_CFWD_NOTIFY [YES | NO] — used to configure the "ring splash" which occurs when either local call forwarding or network-based call forwarding have been enabled. If this March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 78 When ENABLE_SERVICE_PACKAGE is enabled, the preceding parameters are ignored. • CONFERENCE_URI[x] contains the conference Uniform Resource Identifier (URI); for example, CONFERENCE_URI1 conference@bvw.com. — x – the SIP domain number from 1 to 5. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 79 The default value is NO. - YES — the caller can terminate the emergency call. - NO — the caller cannot terminate the emergency call once the call has been established. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 80 (not for profiles that already exist). The values, in seconds, are 0, 15, 30, 60, 120, 300, 600. The default value is 30. Example: MENU_AUTO_BACKOUT 15 SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 81 Dial List is already in use, the key is overwritten and the key is assigned speed dial list functionality. The Speed Dial List feature key then uses the label that is provisioned in SPEEDLIST_LABEL which cannot be modified by the end user. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 82 WAV file on the IP Deskphone and presses the Delete or Send Context-sensitive softkey, an error message appears. If the value is configured as YES, the user can delete or copy WAV SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015...
  • Page 83 - 0 — indicates that the refresher is omitted - 1 — indicates that the refresher is configured to UAC - 2 — indicates that the refresher is configured to UAS March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 84 FFS. - NO — the SIP-logging Manager is not active and cannot log SIP incoming and outgoing packages into the log file in FFS. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 85 • CERT_EXPIRE — allows you to select Certificate Expiration Policy. The default value is LOG_EXPIRE. Following are the acceptable parameter values: - DELETE_CERT — A certificate is deleted when it expires and a security log entry is added. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 86 The label appears if the TECH_SUPPORT_ADDRESS parameter is defined. • TECH_SUPPORT_ADDRESS [addr_string] — This parameter configures the URI of the Technical.Support service. If the IP Deskphone licensing verification fails, then special dialog SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 87 - NO – after receiving a 180 Ringing message without SDP body, the media stream is closed and local ringback tone is generated (default). March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 88: Qos And Tos Commands

    QoS and ToS commands • AVAYA_AUTOMATIC_QoS [YES | NO] — provides a better treatment for signaling and media packets after you deploy the IP Deskphones with the Avaya switches. All the devices use SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 89: Tone Configuration Commands

    You can select the country-specific tone. The default tone is the North American tone. - frequency1 - the frequency of tone 1. - frequency2 - the frequency of tone 2. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 90 - frequency1 - the frequency of tone 1. - frequency2 - the frequency of tone 2. - on_time - the duration of the tone when it is on. A -1 indicates a continuous tone. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 91: Nat Configuration Commands

    - NONE - If the value is not configured as None, this parameter overrides the value of the parameter SIP_PING in the device configuration file. - SIP_PING - an Avaya proprietary NAT traversal protocol. Note that SIP_PING only supports NAT traversal in the signaling port.

  • Page 92: Vqmon Configuration Commands

    • PACKET_LOSS_ENABLE [YES | NO] — used to enable or disable the alerts based on the packet loss thresholds. Packet loss is the fraction of RTP data packets from the source lost SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015...
  • Page 93 - xx - is an INTEGER value used as a threshold measured in 1/1000 of a second. • SESSION_RPT_EN [YES | NO] — used to enable or disable periodic VQMon session reports. The default is disabled. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 94: System Commands

    - 1 - IP Deskphone recovers from Critical error - 2 - IP Deskphone recovers from Major and Critical errors Default is 255, which is equivalent to the recovery level of 2. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 95: User Login Commands

    Important: LOG_LEVEL 4 is intended for debug purposes only. Do not set LOG_LEVEL to 4 or a higher value unless you are instructed to do so by Avaya support. User login commands • AUTOLOGIN_ID_KEY[nn] [* | xx] [userID@domain name] — This parameter is located within the IP Deskphone-specific configuration file.

  • Page 96: Create The Ip Deskphone-Specific Configuration File

    IP Deskphone-specific configuration file does not clear the setting. Important: If the 12x0SIP.cfg configuration file contains a [USER_CONFIG] section, Avaya recommends that DOWNLOAD_MODE be configured as FORCED. This is a global setting for all IP Deskphones used to determine if the MAC ID file should be read. Alternatively, if the user wants to use DOWNLOAD_MODE configured to AUTO, then when a change is made to any MAC ID file the version number should be incremented so that all IP Deskphones read the file.
  • Page 97 && sip:$$@$n;user=phone && /* DIGITMAP: Emergency call */ (911)|(911)# && sip:$$@$n;user=phone && t=100|emergency /* DIGITMAP: Avaya Aura Feature Access Code, *nn */ (*x{2})|(*x{2})# && sip:$$@$n;user=phone && t=100 /* DIGITMAP: Private internal call, 4 digit extensions starting with 4 */ (4x{3})|(4x{3})# &&...

  • Page 98: Dialing Function Description

    ($) sign, followed by a number or a character, such as $1 or $a. There are two variables that are reserved by system. They are as follows: $$ : used for the collected digits if they match the pattern $t : default timer SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 99 X{4} && sip:$$; phone-context=avaya.com;user=phone && t=7000 When the user presses any 4 digits, such as 4567, the following SIP URIs are generated because of the translation rule: Sip:4567; phone-context=avaya.com;user=phone. The timeout of stopping the collection of digits is 7 seconds. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 100: Dregex

    Comments DRegex notation example Example Description Matches the digit 1 [179] Matches 1,7, or 9 [2-9] Matches 2,3,4,5,6,7,8,9 [^15] Matches 0,2,3,4,6,7,8,9 [02-46-9A-D] Matches 0,2,3,4,6,7,8,9,A,B,C,D Matches 0,1,2,3,4,5,6,7,8,9 Table continues… SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 101: Downloadable Wav Files

    WAV ring tones can then be selected to replace the standard ring tones. For further information about downloadable WAV files, see the applicable IP Deskphone User Guide. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 102: Chapter 7: Configure The Dhcp Server

    Request, and Acknowledge. The IP Deskphones can also insert an optional phase. To include an optional phase, the first phase is used to discover and configure the voice VLAN using a Avaya proprietary method. The second phase then proceeds normally on the discovered VLAN. If the DHCP VLAN discovery is not used, then there is only a single phase.

  • Page 103: Dhcp Options

    When a DHCP client sends DHCP Discover and Request messages, it includes a list of options as part of the request. The IP Deskphone DHCP client sends the following options: March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 104: Server To Ip Deskphone Options

    The DHCP server can send any option to the IP Deskphone as part of the DHCP Offer message. The IP Deskphone accepts the following options: DHCP Option Description IPv4 Address Net mask Table continues… SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 105: Multiple Dhcp Servers

    After the DHCP server is configured to recognize the IP Deskphone with SIP Software as a unique IP Deskphone, the DHCP server can treat the IP Deskphone differently than other DHCP March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 106 The DHCP standard defines Option 66 as the bootp server address in a string. The meaning of the bootp server address is extended in Avaya IP Deskphone with SIP Software to include the provisioning server address. The string in the DHCP offer for Option 66 can be the numeric IP...

  • Page 107: Configure Dhcp Server With Auto-Provision Data

    The following is an example of the similar handling but for the Open DHCP Server’s configuration file. OpenDHCPServer.ini … [GLOBAL_OPTIONS] SubnetMask=255.255.255.0 Router=192.168.1.101 TFTPServerName="tftp://192.168.1.169" # Custom options for Avaya 1100 and 1200 SIP phones [RANGE_SET] FilterVendorClass="Nortel-SIP-Phone-A" DHCPRange=192.168.1.210-192.168.1.220 TFTPServerName="http://192.168.1.188" # Custom options for Avaya 1100 and 1200 UNIStim phones [RANGE_SET] FilterVendorClass="Nortel-i2004-A"...

  • Page 108: Configuration Parameters

    PC port, disable the USB interface and disable LLDP. dhcpd.conf … # This line sets the tag Avaya-Custom-Phone to the numeric option option Avaya-Custom-Phone code 224 = string; class "Avaya11xx12xxSIP" { # This limits this option to the 11xx12xx SIP phones match if substring(option vendor-class-identifier, 0, 18) = "Nortel-SIP-Phone-A";...
  • Page 109 The Certificate Authority (CA) domain characters name to which the IP Deskphone is a member of. Character string with a maximum of 50 Primary DNS server URL characters Table continues… March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 110 802.1Q media p bit for voice stream vlanf y for yes n for no Enable VLAN filter on voice stream. vvsource n for no VLAN Source of VLAN information. Table continues… SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 111 Enable VLAN for data. This parameter does not apply to the 2001 IP Phone. n for no dvid Value from 0 to 4095 VLAN ID for data VLAN. Table continues… March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 112 Enable USB flash drive device on USB port. (Avaya 1165E IP Deskphone only) n for no Display control Value from 0 to 15 (Avaya 1100 Series IP Contrast value. Deskphones) Value from 0 to 39 (for Avaya 2007 IP Deskphone)
  • Page 113 4 to 12 characters SSH ID. Important: Information is transferred in clear text when you provision this parameter using DHCP. sshpwd 4 to 12 characters SSH password. Table continues… March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 114 If PC is present and configured to N, then PCS, PCD, and PCUNTAG are ignored if they are present. If PCS is present and configured to A, then PCD is ignored if it is present. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 115: Chapter 8: Install The Ip Deskphone

    Complete instructions to install the Avaya 1200 Series IP Deskphone, including detailed figures and applicable warnings, are given in the Avaya IP Deskphones User Guides. The steps for installing the Avaya 1200 Series IP Deskphone are summarized in the following procedure.
  • Page 116 Ensure the IP Deskphone is securely locked in position. The following figure shows the connections on the IP Deskphone. Figure 7: IP Deskphone connections SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 117: Chapter 9: Install The Sip Software

    Chapter 9: Install the SIP software This chapter provides information on installing SIP software on a new 1200 Series IP Deskphone (1220 IP Deskphone and 1230 IP Deskphone). If the IP Deskphone already has SIP software installed, see Upgrade the SIP Software on the IP Deskphone on page 122.

  • Page 118: Downloading The 12Xxboot.cfg File

    Automatic TFTP/FTP/HTTP 12xxBoot.cfg download on Bootup using DHCP If you have a network with DHCP that supports Option 66, then Avaya recommends using this method of downloading the 12xxBoot.cfg file to the IP Deskphone. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 119: Manual Tftp 12Xxboot.cfg File Download

    Downloading the 12xxBoot.cfg file on page 118 Manual TFTP 12xxBoot.cfg file download Use the following procedure to perform a manual download of the 12xxBoot.cfg file to the IP Deskphone. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 120 6. Press the Man soft key to manually configure LLDP. 7. Press the Cfg soft key. 8. Configure the following: • DHCP = 0 • IP = <IP Deskphone IP address> SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 121 SIP configuration files listed in the following table. The IP Deskphone then follows the 12xxSIP.cfg file instructions. Model Config file name 1220 IP Deskphone 1220SIP.cfg 1230 IP Deskphone 1230SIP.cfg Related Links Downloading the 12xxBoot.cfg file on page 118 March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 122: Introduction

    Chapter 10: Upgrade and convert the IP Deskphone software Introduction This chapter describes how to upgrade an Avaya 1200 Series IP Deskphone with UNIStim software to SIP Software. In order to upgrade an IP Deskphone with UNIStim software, first determine if you have the minimum UNIStim software release on the IP Deskphone (062AC5L ).

  • Page 123: Modify The Sip Provisioning File

    Provisioning file. A Soft Reset (Srvcs > System >, Reset Phone) does not cause the IP Deskphone to retrieve the Provisioning file and therefore does not cause a software upgrade. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 124: Chapter 10: Upgrade And Convert The Ip Deskphone Software

    To close this menu, use the Quit key. 2. Select 2. Local Diagnostics in the Local Tools menu by pressing the Select key in the Navigation key cluster or by pressing the number 2. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 125: Upgrade Unistim Software To The Minimum Required Unistim Software

    If necessary, use the following procedure to configure the TFTP server. Configuring the TFTP server 1. The Avaya 1200 Series IP Deskphone always executes the TFTP download at bootup if a TFTP IP address is configured on the IP Deskphone after being initiated by the telephony Call Server.
  • Page 126 From the search results, select the desired release of the UNIStim software for the IP Deskphone. A new window opens. g. Scroll down the page and click the desired version of software; for example, Avaya 1165E IP Deskphone Release 0625C23. The File Download window opens.

  • Page 127: Convert Unistim Software To Sip Software On The Ip Deskphone

    Upgrade to the minimum UNIStim Software on page 124. The conversion to SIP software must be performed using TFTP. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 128 (possibly up to 10 minutes). Do not unplug or reboot the IP Deskphone during the process. The following procedure explains how to download the SIP Software from the Avaya Web site. Downloading SIP Software for the IP Deskphone from the Avaya Web site 1.
  • Page 129 3. After the new SIP software writing is finished, the IP Deskphone displays [FW] Finished..and then reboots. 4. The first time the SIP software boots, the SIP software performs a Flash File System conversion that takes 2.5 minutes. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 130: Manual Provisioning

    For automatic provisioning, the IP Deskphone receives the parameters from the provisioning server. You can switch between automatic provisioning to manual provisioning on the Auto Provisioning page. You enter parameter information on the Configuration page. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 131: Provisioning Ip Deskphone Parameters

    • Use the dial pad to enter the number associated with the parameter, or use the navigation keys to scroll and highlight the specific parameter (up/down navigation takes you from March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 132: Chapter 11: Provisioning The Ip Deskphone Device Settings

    Dial pad Enter number of index to jump to option Move up a group index Down Move down a group index Right Go to next item. Table continues… SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 133 Screen Backlight (1100 series only) 16. Headset Type 17. SRTP Enabled SRTP Mode SRTP Cipher1 SRTP Cipher2 18. SSH Enable SSH User ID SSH Password SFTP Enable 19. Sip UDP Port March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 134: Manual Provisioning Parameters

    DownScroll dialog down (highlight does not move) Exits Edit mode, moves highlight up an item. Left Moves edit cursor to the left. Right Moves edit cursor to the right. Table continues… SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 135 Checked LLDP enabled. Unchecked LLDP disabled. Enable IPv6 Checked IPv4 and IPv6 enabled (dual- mode). Unchecked IPv6 disabled. DHCP DHCP used. Static IP and config used. Table continues… March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 136 Auto Auto negotiate. Force Full Forced full duplex. Force Half Forced half duplex. Enable Voice 802.1Q Checked 802.1Q header and features used. Unchecked 802.1Q not used. Table continues… SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 137 PC port disabled. PC Port Speed Auto Auto sense. 10BT Forced 10 BT. 100BT Forced 100 BT. PC Port Duplex Auto Auto negotiate. Force Full Forced full duplex. Table continues… March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 138 • HTTPS Device ID ID used by provisioning server to authenticate the IP Deskphone. Enter the User ID as the Device ID. TFTP does not require Device Table continues… SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 139 Register Retry Integer Value from 30 to 1800. Register Max Retry Integer Value from 600 to 1800. Login Notify Configuration values for login banner notification. Success Table continues… March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 140: Parameter Source Precedence Rules

    You can either manually or automatically provision each parameter. Each provisioning parameter provides an attribute that specifies if the parameter was previously provisioned manually or automatically. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 141 EAP device ID and password can also overwrite the manually configured value. If you configure stickiness and the current provisioning source does not provide the provisioning information for the particular parameter, the last received provisioning value is used. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 142: Chapter 12: Voice Quality Monitoring

    Chapter 12: Voice Quality Monitoring Feature overview Proactive Voice Quality Monitoring (PVQMon or VQMon) allows an Avaya 1200 Series IP Deskphone with SIP Software to report voice quality statistics to a server in the network. The IP Deskphone with SIP Software collects various voice quality statistics, for example, packet loss, and sends the voice quality statistics to the server at regular intervals during a call.

  • Page 143: How Vqmon Works

    MOS_CQ The VQMon conversational quality MOS score calculated for a call channel. MOS_LQ The VQMon listening quality MOS score calculated for a call channel. Table continues… March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 144: End Of Call Report

    IP Deskphone stops sending VQMON Publish messages with the report. The alert interval report does not differ from the session interval reports or end-of-call reports. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 145: Introduction

    IP Deskphone with SIP Software Important: An Avaya 1200 Series IP Deskphone with SIP Software displays different menus than an IP Deskphone with UNIStim software. Introduction This chapter describes how to configure the Device Settings parameters on the IP Deskphone with SIP Software.

  • Page 146: Chapter 13: Device Settings On The Ip Deskphone With Sip Software

    Enable and disable Network-level authentication through the EAP configuration menu. The RADIUS server is the authentication server and performs the actual authentication of the supplicant. The following EAP methods are supported: • EAP-MDS on page 268 SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 147: Authorization

    Device ID. Password The Password is for use with the 802.1x (EAP) protocol. If the 802.1x (EAP) is not used, there is no prompt to enter the Password. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 148: Ab Link Layer Discovery Protocol

    2. Port ID 3. Time To Live 4. End of LLDPPDU 5. Port Description 6. System Description 7. System Capabilities 8. Port VLAN ID 9. Port And Protocol VLAN ID SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 149 Length = 6 Chassis Subtype = 5 [IP Address] Chassis ID = IP Deskphone IP Address Port ID Length = 7 Port Subtype = 3 [MAC Address] Table continues… March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 150 2. 802.1x: Length = 3 Protocol identity = 0x888E—(802.1x Ethertype) 0x01—(Version field from 802.1x frame) 3. LLDP: Length = 2 Protocol identity = 0x88CC—(LLDP Ethertype) MAC/PHY Configuration/Status Auto-negotiation support/status = Table continues… SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 151 Bit 2 = 0 – PSE MDI power state disabled Bit 3 = 0 – PSE pair selection can not be controlled PSE power pair = 1 Power Class = 2 for 1220/1230 IP Deskphones Link Aggregation Aggregation status = 0; the link is not capable of being aggregated, and currently is not in aggregation.

  • Page 152: Dhcp

    DHCP There are two methods of provisioning DHCP. 1. No DHCP (Manual configuration): All the Device Settings parameters are configured manually on the IP Deskphone with SIP Software. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 153: No Dhcp Mode

    Select SET IP in the Device Settings menu to configure the IP address. Net Mask Enter a subnet mask In the Net Mask field. Gateway Enter an IP address of the local gateway in the Gateway field. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 154: Ntwk Port Speed

    There are three options available to provision the Network Port Duplex for Network Port Speed of 10BT or 100BT. • Auto – duplex is autonegotiated. Avaya recommends that Auto Negotiate mode is used on the network and the IP Deskphone.

  • Page 155: Vlan Filter

    VLAN. Ctrl Priority bits 802.1Q priority bits for the control or signaling stream. There is not a control priority bit prompt if 802.1Q is not enabled. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 156: Media Priority Bits

    ID. This is intentional to ensure a proper VLAN ID is of the MAC address of the packet, as well as the entered.) value configured in the Data VLAN field. Traffic is Table continues… SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 157: Data Priority Bits

    There is no intervention required under normal operation. Important: Avaya recommends that Auto Negotiation mode is used on the network and the IP Deskphone. Use Full Duplex mode only when the entire network is running in Full Duplex mode. Otherwise, a duplex mismatch results.

  • Page 158: Ignore Garp

    Enter the password used by the provisioning server for authentication of the IP Deskphone with SIP Software. PVQMon IP If the Proactive Voice Quality Monitor (PVQMon) server is available on the network, enter the PVQMon IP address. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 159: Nat Traversal

    SIP_PING and STUN. The default NAT traversal method is None. SIP_PING is a legacy Avaya Proprietary protocol for NAT Traversal for SIP signaling only. STUN is an Internet standard for NAT traversal. If the value for NAT traversal is not configured as None, this parameter overrides the value of the parameter SIP_PING specified by the device configuration file for NAT_SIGNALLING.

  • Page 160: Configure The Device Settings

    5. Use the Navigation key cluster to edit an item: Table 27: Using the Navigation key cluster to navigate in the Device Settings menu Action Down Opens list or moves highlight down list. Table continues… SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 161 DHCP mode choices: • Yes • No Scroll through the list with the Up/Down arrows and select the appropriate parameter. Press the Select key to select No. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 162 Select key to select a Ntwk Port Speed. Table 34: Ntwk Port Speed configuration Ntwk Port Speed : Auto ▼ Auto 10BT 100BT 14. Configure Ntwk Port Duplex in the Device Settings menu. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 163 Select key to access a list of Ctrl Priority bits choices. Scroll through the list with the Up/Down arrows and select the appropriate parameter. Press the Select key to select the parameter. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 164 Table 41: PC Port Speed configuration PC Port Speed : Auto ▼ Auto 10BT 100BT 22. If the PC port is not disabled, configure PC Port Duplex in the Device Settings menu. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 165 Press the Select key to access a list of Data Priority bits choices: Scroll through the list with the Up/Down arrows and select the appropriate parameter. Press the Select key to select the parameter. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 166 The next four tables show menu items in the Device Settings menu that apply to configuring the Provisioning parameters. • Server URL: Enter the URL of the provisioning server in the Provisioning Server URL box. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 167 Address Translation (NAT) devices for the IP Deskphone with SIP Software. The next five tables show menu items in the Device Settings menu that apply to configuring the NAT Traversal Method. • NAT Signal March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 168 • STUN S2 IP: Enter an IP address for the STUN S2 IP device. Table 57: STUN S2 IP configuration STUN S2 IP : 00. 00. 00. 00 SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 169: Chapter 14: Multiple Appearance Directory Number

    • Any user with the MADN SCA feature can put a call on hold. Any other user in the group can pick up the held call by accessing the line key with SCA provisioned. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 170 YES in the device configuration file. This prompts the end user to enter an Authentication ID that is different from the Login ID. The following example shows a TN configured for SCA MADN: TN 100 0 0 1 UEXT/SIPL SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 171: Communication Server 2000 And Communication Server 2100

    Privacy. Even though no more than one active session can be established for the MADN SCA group, members of the group can still enter certain vertical services. Currently, the available vertical service is Privacy. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 172: Privacy

    A user can activate the privacy service by putting the current session on hold and dialing the privacy code. The CS 2000 connects the IP Deskphone to the Avaya Media Server (MS) to hear a confirmation for its request and terminates the session. The user takes the original session off hold.

  • Page 173: Chapter 15: Multiuser

    These accounts are registered automatically after you log on the primary account (it is possible to use a different primary account to log on) again. When the IP Deskphone restarts, all accounts March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 174: Navigation

    Feature dependencies and restrictions on page 189 • Performance characteristics on page 189 • CS 1000 Several keys with the same DN on a TN on page 189 SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 175: Configuration

    IP Deskphone. The configurations are independent of the profile; if the account you use is registered as the secondary account (not the primary account), the IP Deskphone uses the configurations of March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 176: Additional Logons

    IP Deskphone. If multiple users are logged on when the IP Deskphone is switched off, the IP Deskphone automatically logs all users back on when you restart the IP Deskphone. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 177: Logging Off

    Deskphone to display the logon screen. The IP Deskphone logs back in the secondary accounts automatically after you register a new primary account or the same primary account. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 178: Secondary Account Logout

    If the IP Deskphone detects that the network cable is unplugged while accounts are logged on, the IP Deskphone assumes that all accounts have lost their connection to the server. When the cable is SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015...

  • Page 179: Line Keys

    • If there is a call for the account, a IP Deskphone icon displays the state of the call, such as when the call is on hold or is ringing. • If there is more than one call, the state of the most active call is displayed. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 180: Making A Call

    The local account for the active call appears on the context line. Each line key reflects the most active call state of the account the line key is associated with. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 181: Instant Messages

    You can only receive or send instant messages from the primary account. Incoming messages for secondary accounts are rejected, are not displayed on the screen, and are not added to the instant message logs. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 182: Menu Features

    IDs for each account. To access the voice mail of a secondary account, press the line key of the secondary account to obtain a dial prompt, and then press the VMail soft key. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015...

  • Page 183: March 2015 Sip Software For Avaya 1200 Series Ip Deskphones-Administration

    The Speed Dial keys always use the primary account to determine the presence state of the target. The Instant Message keys always use the primary account, because IM support is disabled for secondary accounts. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 184: Inbox, Outbox, And Instant Message Log

    You can only access the network-based address book of secondary users in selection mode. You cannot modify the address book of a secondary account on the IP Deskphone. However, SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 185: User Status

    After you press the DND feature key, the IP Deskphone behaves as described in the preceding scenarios, except that there is no confirmation March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 186: Call Forwarding

    If you do not perform any Call forwarding or DND operations, you can press the single and all keys to switch one or all accounts between forwarding to key's target and not forwarding states. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015...

  • Page 187: Presence

    Events that update presence states automatically occur for each account. For example, the On The Phone state is applied to any account that has at least one call active. Account presence is not retained after logging off or restarting the IP Deskphone. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 188: Notifications

    Pressing an account line key highlights the corresponding item in the account list. If no selection is made in a certain amount of time, the prompt acts as if you pressed the Back Context-sensitive soft key, canceling whichever operation required selection of an account. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 189: Feature Dependencies And Restrictions

    TN 100 0 0 1 UEXT/SIPL With: SIPU user1 SCPW xxxx KEY 0 MCR 5000 KEY 1 HOT U xxxx KEY 2 MCR 5000 KEY 3 MCR 5000 March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 190: Chapter 16: Features

    Context-sensitive soft key Action Completes the login process and dismisses the login screen. The following table describes the function of the Navigation keys for the Login Banner screen. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 191 If any other pop up messages or prompts, such as a location prompt, occur while the banner is displayed, the pop up messages or prompts appear below the banner screen, and are viewed by the user only after the user dismisses the login banner. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 192: Speed Dial List

    SPEEDLIST_LABEL <text> The IP Deskphone retrieves the device configuration through provisioning, and if the SPEEDLIST_KEY_INDEX flag is configured to a valid programmable key that can be used for the SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 193: Speed Dial List Screen

    The following image is an example of the screen that appears after the user presses the feature key that is provisioned as the Speed Dial List for the IP Deskphone. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 194: Auto Retrieve Flag

    Speed Dial key to allow the user to configure the Auto Retrieve behavior for the Speed Dial function. Figure 21: Speed Dial Key creation — last step SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 195 If another call comes in during the call between A and C, or if the state of the call between A and B changes when the call between A and C is active, the re-connection of the call between A and B may not always happen. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 196: Busy Lamp Field

    Once the status of the monitored extension changes, the subscriber receives a NOTIFY SIP message from the server. The subscriber must acknowledge the NOTIFY SIP message by responding with a 200 OK SIP message. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 197 URI is done on the server and an IP Deskphone requires only to be configured with the desired Resource List URI; the URI can even be configured automatically if the server supports auto-generation. For more information, refer to RFC 4662. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 198: Configuration Flags For Busy Lamp Field

    BLF_RESOURCE_LIST_URI <BLF URI> Configures the BLF resource list URI for the BLF feature. <BLF URI> is the server-provided URI used to subscribe to BLF notifications (for example, blf-resource-list@as.avaya.com). SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 199: Roaming Profiles

    Filemames to be downloaded are specified in a [files] section. An example of the syntax is provided below: [files] addressbook=abook.txt customkeys=keys.txt speeddiallist=sdl.txt For more information about the Device Configuration file, see Create the device configuration file on the provisioning server on page 55. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 200: Address Book File

    • key — configuration for programmable keys • prefs — main profile preferences • reasons — list of reject reasons • subjects — list of call subjects • versions SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 201 Key number; sequential, starting with the IP Deskphone, then the Expansion Module(s) label CallForward Text to be displayed for the key target Information number to be sent to IP Office Table continues… March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 202 Target url for a hotline call. language English User interface language. Value = language filename without extension menuAutoBackout Delay before the menus timeout Valid values: 0,15,30,60,120,200,600 seconds Table continues… SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 203 3. If the [type] field has the incorrect paramete,r the [key] section is considered to be incorrect and is ignored (appropriate ECR record is registered in the ECR file). March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 204: Speed Dial List File

    The Speed Dial List file format is similar to Custom keys file format, except for the following: • Only keys of type spdial are supported; the "type=" attribute can be omitted. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015...

  • Page 205: Roaming Profile Limitations

    Default names are overridden by names specified in the user.cfg file. • DEFAULT_ADDRESSBOOK_FILE • DEFAULT_SPEEDDIALLIST_FILE • DEFAULT_CUSTOMKEYS_FILE For more information about the Device Configuration file, see Feature configuration commands page 65. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 206: Sip Domain Dns Lookup Feature

    The DNS Lookup feature then tries to find the IP address of the SIP domain in A/AAAA records on the DNS Server. Only the IP address is returned; therefore, default ports are used — 5060 for UDP/TCP and 5061 for TLS. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 207: Server Profiles

    SERVER_PORT3_2 MAX_ADHOC_PORTS2 SERVER_IP1_2 SERVER_TCP_PORT3_2 CONFERENCE_URI3 SERVER_IP2_1 SERVER_TLS_PORT3_2 ADHOC_ENABLED3 SERVER_IP2_2 SERVER_PORT4_1 MAX_ADHOC_PORTS3 SERVER_IP3_1 SERVER_TCP_PORT4_1 CONFERENCE_URI4 SERVER_IP3_2 SERVER_TLS_PORT4_1 ADHOC_ENABLED4 SERVER_IP4_1 SERVER_PORT4_2 MAX_ADHOC_PORTS4 SERVER_IP4_2 SERVER_TCP_PORT4_2 CONFERENCE_URI5 SERVER_IP5_1 SERVER_TLS_PORT4_2 ADHOC_ENABLED5 Table continues… March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 208 3. If the „x_SERVER_PROFILE’ command is not specified or is skipped, the IP Deskphone applies the configuration values obtained from the old Server Profile file, if it exists. Otherwise, the configuration values are taken from the System Configuration file by default. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 209 The content of each file can be viewd by using the prtcfg command in the PDT shell or by using the printProfConfig <n> command in the vxshell where <n> is one of the following values: • 0 — root System Configuration file • 1 — first profile March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 210: Auto Login Parameters In Server Profiles

    AUTOLOGIN_AUTHID_KEYnn parameter is included for each login. AUTOLOGIN_ENABLE USE_AUTOLOGIN_ID PROMPT_AUTHNAME_ENABLE YES # DN Key 1 AUTOLOGIN_ID_KEY01 7903@mydomain.com AUTOLOGIN_AUTHID_KEY01 steven AUTOLOGIN_PASSWD_KEY01 7654 # DN Key 2 AUTOLOGIN_ID_KEY02 7904@mydomain.com AUTOLOGIN_AUTHID_KEY02 steven AUTOLOGIN_PASSWD_KEY02 7654 SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 211: Address Book

    The download of the Address Book file(s) is initiated by IP Office. The IP Deskphone downloads the Address Book file(s) from IP Office, extracts Address Book entries up to the value of the MAX_DOWNLOAD_ADDR_BOOK_ENTRIES (or MAX_ADDR_BOOK_ENTRIES if it is less than March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 212 Example The following is an example of the Address Book section of the device configuration file. #------Address book USER_FILE_ENABLE Y ADDR_BOOK_MODE LOCAL MAX_ADDR_BOOK_ENTRIES 1000 MAX_DOWNLOADED_ADDR_BOOK_ENTRIES 1000 DEFAULT_ADDRESSBOOK_FILE /Addressbook/addressbook.txt SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 213: Chapter 17: Hotline Service

    The following is a list of features, on the IP Deskphone, that are restricted on the Hotline Phone. • Call Transfer • Call Forward • Voice Mail • Call Park • Instant Messaging • MLPP • E911 call March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 214: Provisioning

    Hotline target. The Proxy server replaces the To field of INVITE request message with a real Hotline target when it receives an INVITE request from the Hotline Phone. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 215: Chapter 18: Session Timer Service

    Chapter 18: Session Timer Service The Session Timer for the Session Initiation Protocol (SIP) feature (RFC4028) allows the Avaya 1200 Series IP Deskphone to support a keep-alive mechanism for SIP sessions. SIP sessions are periodically refreshed by UPDATE requests (or re-INVITES for the IP Deskphones that do not support UPDATE).

  • Page 216: Provisioning

    (only valid when SET_REQ_REFRESHER is not equal to 0); value 1 indicates that the refresher is configured to UAS; value 2 indicates that the refresher is configured to UAC. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 217: Chapter 19: Emergency Services

    Chapter 19: Emergency Services Overview You can use the Avaya 1200 Series IP Deskphone to make an emergency call to the Public Safety Answering Point (PSAP), from any screen, without a user logon. When you connect to the PSAP, the IP Deskphone conveys the caller's location information to the PSAP. If you are not logged on to the IP Deskphone and you pick up the handset or press the handsfree or headset button, the message "Emergency calls only"...

  • Page 218: Dialing Plan Configuration

    • SIP_DOMAIN1 • SIP_DOMAIN2 • SIP_DOMAIN3 • SIP_DOMAIN4 • SIP_DOMAIN5 Table continues… SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 219: Feature Impact On Configuration Tasks

    - define the numbers that you can use for an emergency call that does not require logging on. - trigger emergency functionalities, such as the inability of an emergency call originator to hold or hang up the call after the call is established. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 220: Network Element

    • The emergency user and password at the proxy side must be identical to the emergency user and password that every IP Deskphone is configured with. Otherwise, you cannot make an emergency call without logging on. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 221: Characteristics Of Emergency Calls

    DHCP server, which must be available and properly configured). Otherwise, the IP Deskphone is not provided with valid location information and cannot transmit that information when making an emergency call. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 222: Chapter 20: Ip Deskphone Restrictions

    If functionality is restricted, the associated buttons and Context-sensitive soft keys are not accessible or do not respond. Distinctive Ringing feature The IP Deskphone does not support the CS 2000 and CS 2100 Distinctive Ringing feature. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 223: Chapter 21: Nat Firewall Traversal

    IP Deskphone to work from behind and/or in front of a symmetrical NAT with servers and/or clients that support RFC3581. For this feature to work properly, the receiving end device must support March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 224 NAT firewall traversal RFC3581. This feature is enabled or disabled through the USE_RPORT parameter in the device configuration file. Note: RFC3581 does not address NAT traversal for media or voice. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 225: System Overview

    IP Deskphone receives only the frames with Voice VLAN tagged and sends all frames with Voice VLAN tagged. PC or Local Networks receive all kinds of frames. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 226: Chapter 22: Three-Port Switch And Vlan Functionality

    (Port 1) to the network port. network port. Replacing the incoming Replacing the incoming frame frame tagged with VLAN tagged with VLAN other than Table continues… SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 227 VLAN configuration can be done either manually or through DHCP. Refer to Device Settings on the IP Deskphone with SIP Software on page 145 for more detail on configuring VLANs. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 228: Sip Methods

    Chapter 23: SIP messages supported by the IP Deskphone SIP methods The table below provides a list of SIP messages supported by the Avaya 1200 Series IP Deskphone. Table 69: SIP methods Method Supported? Comments INVITE Mid-call re-invites for media changes also supported.

  • Page 229: Sip Responses

    The IP Deskphone accepts a 183 183 Session progress response with SDP to allow for early- media negotiation. 2xx Response—Successful responses 2xx Response Send Receive Comments 200 OK 202 Accepted March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 230: Chapter 23: Sip Messages Supported By The Ip Deskphone

    IP Deskphone re-issuing the request using HTTP digest authentication. 402 Payment required Default error handling on page 233. 403 Forbidden SeeDefault error handling on page 233. Table continues… SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 231 481 Call leg/ transaction be in-dialog, but does not have an does not exist existing dialog, the IP Deskphone responds with a 481. For incoming 481 Table continues… March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 232: Xx Response—Server Failure Responses

    233. 502 Bad Gateway Default error handling on page 233. 503 Service Unavailable 504 Gateway timeout Default error handling on page 233. 505 Version Not Supported SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 233: Xx Response—Global Responses

    SIP header fields The following table contains the supported SIP headers. Header field Supported? Accept Accept-Encoding Accept-Language Alert-Info Allow Table continues… March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 234 Content-Type Cseq Date Expires Error-Info Max-Forwards Mime-Version Organization P-Access-Network-Info P-Asserted-Identity P-Associated-URI P-Called-Party-ID P-Charging-Function-Addresses P-Charging-Vector P-Media-Authorization P-Preferred-Identity P-Visited-Network-ID Path Priority Privacy Proxy-Authenticate Proxy-Require RAck Reason Record-Route Refer-To Table continues… SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 235: Session Description Protocol Usage

    Session description protocol usage SDP Headers Supported? v--Protocol version o--Owner or creator and session identifier s--Session name t--Time description c--Connection information m--Media name and transport address a--Media attribute lines March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 236: Sdp And Call Hold

    The IP Deskphone responds to a 401, but never challenges incoming requests with a 401 response. S/MIME SIP DTMF Digit transport Transport type Supported? RFC2833 In-band tones Out-of-band tones Yes (vnd.avaya.digits) SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 237: Supported Subscriptions

    Subscription type Supported Avaya Call Server specific address-book call-park dialog presence message-summary ua-profile Partial service-package network-redirection-reminder Supported instant messaging Message type Supported? plain text Avaya unencrypted Avaya encrypted March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 238: Chapter 24: Audio Codecs

    The optional audio codecs feature allows you to select the audio compression or decompression algorithm (codec) used on the Avaya IP Deskphone. You provision codecs using the Device Configuration file, and then the user can select from the provisioned codecs using the Audio menu on the Avaya 1200 Series IP Deskphone.

  • Page 239: Vqmon Codec Configuration

    AnnexB support by G.729 and AnnexA support by G.723.1. You can add a text descriptor to the technical name of the audio codec; these descriptors appear on the user interface of the IP Deskphone. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 240 AUDIO_CODECx item in the Device Configuration file. For example: AUDIO_CODEC1 PCMA standard a-law AUDIO_CODEC2 PCMU standard u-law AUDIO_CODEC3 G729 729 codec AUDIO_CODEC4 G722 wideband codec AUDIO_CODEC5 G723 high-compression codec SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 241: Codec Preference Selection On The Ip Deskphone

    If the user creates an order that is different from the one in the Device Configuration file, the IP Deskphone appends it to the end of the list. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 242: Codecs Preferences On The Ip Deskphone

    Otherwise, the codec is rejected. • The IP Deskphone adds the last codecs, presented in the Device Configuration file, to the list of supported codecs. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 243: Chapter 25: Certificate-Based Authentication

    The administrator can install and manage the certificates on the IP Deskphone. The certificates authenticate the IP Deskphone to an authentication server before the IP Deskphone can access the enterprise network. Certificate-based authentication includes the following features: • EAP Authentication March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 244: Certificates Overview

    • Expiration date of the public key • Name of the issuer (the CA that issued the certificate) • Serial number of the certificate • Digital signature of the issuer SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 245: March 2015 Sip Software For Avaya 1200 Series Ip Deskphones-Administration

    - If there are no existing customer root certificates on the IP Deskphone, a fingerprint for the file is computed. Depending on the value that is configured in the Security Policy parameter, March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 246: Signing A Resource File

    –sign –in unsigned_file –signer sign_cert_file –outform PEM –binary –inkey sign_cert_pk_file –out tmp_signature_file The first customer root certificate must either be signed by a Avaya Trusted Certificate or Fingerprint accepted. To control further signing of a customer root certificate, and prevent security risks, the following Security Policy parameter must be configured.

  • Page 247: Device Certificate Installation

    HTTPS (for example, allow sharing of device certificates). • Renew a device certificate obtained by SCEP. • Customize attributes requested from a SCEP server such as the Distinguished Name (DN). March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 248 UNIStim versions. HostnameOverrid String "" ✘ Override hostname for this certificate only (only for SCEP). The default is empty because the default is not used. Table continues… SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 249 ✘ request if configured. Content from current hostname and domain name configurations. USER_FQDN Boo1 Include in SCEP ✘ request if configured. Content from current hostname and Table continues… March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 250 SCEP connection. • AutoCN The AutoCN parameter indicates if the CN in an SCEP certificate request should be automatically populated based on the Hostname and Domain Name configuration parameters. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 251 The following is an example of the provisioning file, system.prv, that shows some of the device certificate profile attributes that are provisioned when SCEP is used to install a device certificate. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 252: Scep

    2. The IP Deskphone uses the SCEP GetCACert command to retrieve a customer root certificate from the CA server and prompts the administrator to validate the certificate fingerprint before the IP Deskphone stores the root certificate permanently on the IP Deskphone. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 253: Device Certificate Authentication Considerations For Scep

    User Principle Name (UPN) of a valid user registered in the Active Directory configured for remote access. Other RADIUS or TLS servers can impose different conditions on the certificate name. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 254: Pkcs 12 Download

    (for example, 11xxe.cfg), contains the [DEV_CERT] section where the FILENAME attribute points to the PKCS#12 file name. The file name must include the * symbol which is SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 255: Installing A Device Certificate Using Pkcs 12

    5. Validate the device certificate to ensure that you entered the correct password. 6. Extract the private key and device certificate. 7. Validate the device certificate to ensure the following: • the correct password is entered March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 256: Certificate Trust Line (Certificate Verification)

    The file Signing Certificate requires the following minimum attributes: • Version—3 • Key usage—Digital Signature • Extended key usage—Code signing and secure email • Key—1024 or 2048 bits SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 257: Validating A Certificate Using The Certificate Trust List

    Otherwise the signature becomes invalid and you must create a new signature. 2. The CTL is provisioned to the IP Deskphone in a secure way. Avaya recommends that you use HTTPS as the secure method to download the CTL file to the IP Deskphone.

  • Page 258: Certificate Administration

    Certificate administration is accessed through the Diagnostics menu . To view Certificate Administration option in Diagnostics menu, configure the following parameter in Security Policy: SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 259: Certificates Administration Main Menu

    Selects the last option Lock, but does not activate it. Certificates Administration main menu The certificates administration screen displays the following options: • Trusted Certificates • Device Certificates • CRL March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 260: Trusted Certificates Screen

    Figure 30: Trusted Certificates screen The following table describes the function of the Context-sensitive soft keys for the Trusted Certificates screen. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 261: Device Certificates Screen

    Returns you to the previous screen. Device Certificates screen The Device Certificates screen displays a list of subject Common Name (CN) of device certificates as shown in the following figure: March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 262 The administrator can delete the certificate in the "Detailed Mode" by using the Delete Context- sensitive soft key. Deletion does not happen automatically; the IP Deskphone displays a warning confirmation screen. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 263: Crl Screen

    The following figure is an example of the CRL Details screen for the CRL Issuer www.ca1.com. Figure 35: CRL details If you delete a Trusted Anchor Certificate, the CRL issued by the anchor is also deleted. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 264: Ctl Screen

    After you press the View Context-sensitive soft key on the required certificate, information about the certificate you selected appears on the screen. The following figure is an example of the CTL Certificate Details screen for the certificate www.ctlserver1.com. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 265: Eap Authentication

    EAP-enabled networks allow the administrator to ensure that individual devices or users are authorized to access the enterprise's LAN environment. The following diagram shows the network architecture for 802.1x and EAP. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 266 • EAP-MD5 • EAP-TLS • EAP-PEAP/MD5 The administrator selects the EAP method from the EAP configuration menu, as shown in the following figure: Figure 40: EAP configuration menu SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 267: Eap Disabled

    Password (if required) to access the network after the IP Deskphone is successfully authenticated. Or, the administrator can plug the IP Deskphone to an EAP disabled port on the Layer 2 switch. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 268: Eap-Mds

    EAP Re-authentication The re-authentication process proceeds in the background without disturbing the ongoing operation of the IP Deskphone. If the re-authentication fails or times out, the IP Deskphone becomes SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 269: Provisioning Configuration File Download

    IP Deskphone (the security policy must be configured in Normal mode). The default cipher is TLS_RSA_WITH_AES_256_CBC_SHA. Important: Customer certificates must be installed in Normal mode. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 270: Single Authentication

    IP Deskphone. Before you can access the Security and Error Logs, you must configure the Security Policy file with the following parameter: SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 271 Table 86: Context-sensitive soft keys for the log item screen Context-sensitive soft key Action Next Navigates to the next log entry. Prev Navigates to the previous log entry. Back Returns you to the Logs main menu. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 272: Security Policy File Updates

    • FP_ENTERED If the resource file is not signed and if there are no customer certificates, then you must manually enter the Finger Print value and then select Accept. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 273 SIGN_SIP_CONFIG_FILES = NO CERT_EXPIRE = DELETE_CERT SEC_POLICY_TEXT = YES AUTO_PRV_ACCEPT = VAL_ACCEPT DWNLD_CFG_ACCEPT = VAL_ACCEPT AUTO_PRV_SIGNING = NO DWNLD_CFG_SIGNING = NO CERT_ADMIN_UI_ENABLE = YES SECURITY_LOG_UI_ENABLE = YES KEY_SIZE = KEY_SIZE_1024 March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 274: Certificate Admin Option In The User Interface

    1. The administrator adds a [DEV_CERT] section to 12xxSIP.cfg to let the IP Deskphone import a PKCS#12 file. The following is an example of the format of the [DEV_CERT] section: SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 275 PKCS#12 protected password as shown in the following figure. Figure 44: PKCS12 password prompt Important: The password can be empty, but the use of an empty password is not recommended except under very controlled conditions. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 276: Ctl Download

    The [DEV_CERT] section is added to 12xxSIP.cfg to let the IP Deskphone import a PKCS#12 file. The following is an example of the format of the [DEV_CERT] section: SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 277: Ctl Download

    The [CTL] section is added to 12xxSIP.cfg to allow the IP Deskphone to download a CTL file from a provisioning server. The following is an example of the format for the [CTL] section: [CTL] DOWNLOAD_MODE AUTO PROTOCOL HTTPS FILENAME ctl.pem March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 278: Customer Root Certificate Download

    The following is a list of certificate-related events and failures logged in the Security Log. SLC_AVAYA_CERTIFICATE_IMPORTED 0x0006 SLC_SERVICE_PROVIDER_CERTIFICATE_IMPORTED 0x0007 SLC_AVAYA_CERTIFICATE_REVOKED 0x0008 SLC_SERVICE_PROVIDER_CERTIFICATE_REVOKED 0x0009 SLC_AVAYA_CERTIFICATE_EXPIRED 0x000A SLC_SERVICE_PROVIDER_CERTIFICATE_EXPIRED 0x000B Table continues… SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 279: Fault Management Behavior

    The administrator can view the security logger by using the PDT or the security log viewer. For more information, see Security and error logs on page 270. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 280 IP Deskphone is connected to an EAP disabled port on the Layer 2 switch. For EAP failures logged in the security log, see Diagnostic logs on page 278. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 281: Chapter 26: Security

    If this is successful, the IP Deskphone reregisters with the proxy (and sends a new subscription requests where appropriate). If it is not possible to reestablish the connection, the IP March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 282: Ssh And Secure File Transfer

    • The user must provide a valid user ID and password when the User ID field is empty, and an application (SSH or SFTP) is selected. If a valid user ID and valid password are not provided, SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015...

  • Page 283: Tcp/Tls Operation Overview

    The certificate is only used for the client to validate the identity of the server it is connected to. After the TLS connection is established, the server can identify the IP Deskphone through a user name and password. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 284 The IP Deskphone must have a device certificate loaded. If the device certificate is not loaded, the IP Deskphone fails to establish a TLS connection with the system. IP Deskphone security configuration The following table lists the various security parameters for the IP Deskphone. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 285 Configuration values that Min: 15 Max: 1800 affect connection persistent. REGISTER_RETRY_TIME Min: 30 Max: 1800 REGISTER_RETRY_MAX TIME 1800 Min: 600 Max: 1800 KEEPALIVE_RETRIES Min: 0 Max: 10 Table continues… March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 286 File extensions allowed to .cfg,.dat "," separated values. write (put) from IP See Note 1 and Note Deskphone. 2. After a change is detected in this Table continues… SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 287 Note: The SFTP file read and write pattern entries must be strictly followed. The following are examples of valid and invalid formats of SRTP read and write patterns. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 288 1. Press the Globe key twice. 2. Using the Navigation key cluster, select Server Settings.. 3. Select a domain. 4. Enter the admin password (if the UI and password are enabled). SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 289 TLS. After the IP Deskphone registers with the SIP Proxy, the user can detect if a secure connection is established by the presence of a security icon (padlock) on the idle screen. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 290 Unsupported configurations cannot be saved. If the configurations are unsupported, the IP Deskphone displays an error message. The following is an example of an error message for unsupported configurations:Unsupported: UDP + TLSUnsupported: No protocols enabled. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 291 IP Deskphone provides a certificate during the TLS handshake. Otherwise, server- only authentication is used. UDP + TLS: Unsupported Unsupported Unsupported unsupported Table continues… March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 292 Connection persistence does the following: • Keeps a connection established between a client and the outgoing proxy. • Reuses the open connection for future incoming and outgoing requests. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 293 Not checked Checked only TCP Keep-alive functions to be used instead of the CRLF ping/pong mechanism. Some system deployments may prefer the lighter weight TCP keep-alive Table continues… March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 294: Srtp

    SRTP is configured on the IP Deskphone to provide multiple levels of protection. The following table highlights the two cipher suites that are used and their related parameters. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 295 IP Deskphone has been configured to support SRTP or not and is visible when the IP Deskphone is not in the idle screen. Available SRTP configurations are provided in the following table. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 296: Last Successful Or Unsuccessful Logon

    The display of a logon success and failure notification is local only to the IP Deskphone being used, and displays the last time that a user successfully logged on to the IP Deskphone or failed to log on to the IP Deskphone. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 297 The following notification appears on the display screen when the user successfully logs on. Figure 50: Basic login notification The following notification appears on the display screen when the user successfully logs on when Login Notify with Time is enabled. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 298 Figure 52: Login failure notification The following notification appears on the display screen to notify the user of the date and time of the last unsuccessful log on attempt made. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 299 Figure 54: Login and login failure notification The following notification appears on the display screen to notify the user of the date and time of the last successful and unsuccessful log on attempts made. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 300: Enhanced Administrative Password Security

    Debug port option. The default value of the Debug port option is disabled. Resetting the IP Deskphone to the factory defaults resets this parameter as well. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 301 In SIP 4.4 and later, the “magic key” sequence to switch between dongle mode and Expansion Module mode ([MUTE]-[UP]-[DOWN]-[UP]-[DOWN]-[UP]-[2] for dongle mode and [MUTE]-[UP]- [DOWN]-[UP]-[DOWN]-[UP]-[1] for Expansion Module mode) is not supported. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 302: Chapter 27: Licensing

    Chapter 27: Licensing A license is a "right to use" granted by Avaya, that the customer purchases to enable the features on the IP Deskphone. A license contains at least one entitlement and can contain more than one entitlement. A license usually has an expiry date and is keyed for a specific license server.

  • Page 303: Licensing Framework

    1. Go to http://support.avaya.com/krs. Users must have an Avaya Access registration profile to access the KRS application. 2. Follow the instructions on this page to obtain an Avaya Access registration profile and to request access to KRS. 3. On the right side of the page, click KRS Site and log in when prompted.

  • Page 304: License File Download

    • A Network Locked license file can be installed on a limited number of IP Deskphones at a given site. • The system ID is the MAC of the IP Deskphone. • When the IP Deskphone is connected to an Avaya server, the IP Deskphone gets an additional token. License file download This section describes the procedure for downloading Node Locked license files and the procedure for downloading Network Locked license files.
  • Page 305 An example of an IP Deskphone cfg files is 12x0SIP.cfg. For example: [FW] DOWNLOAD_MODE AUTO VERSION 4.04.09.00 PROTOCOL TFTP FILENAME SIP12x0_04.04.09.00.bin [LICENSING] DOWNLOAD_MODE AUTO VERSION 000001 FILENAME ipctoken.cfg March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 306: Licensing] Section

    The following is an example of an 12x0.cfg file that contains the [FW] section and the [LICENSING] section. [FW] DOWNLOAD_MODE AUTO VERSION 04.04.09.00 FILENAME SIP12x004.04.09.00.bin SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 307: License Information For The Ip Deskphone

    To access the Licensing information screen, press the Globe key twice. Select Prefs > Network > Licensing and select 1. License Info. Enter the admin password (if prompted). Figure 56: Licensing menu March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 308: Licensable Features

    Enabling the Advanced d Feature Set requires two tokens. When connected to an Avaya Server, the IP Deskphone gets an additional token. This means that the Enhanced Feature Set is available when the IP Deskphone connects to an Avaya Server.
  • Page 309 Licensable features Figure 58: 12xx Licensable Features allowed by license March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 310: Node-Locked License Mode

    The following figure is an example of a node-locked time-based token. In this example, the embedded server on the IP Deskphone contains 5 tokens and the IP Deskphone is enabled for Advanced Feature Set and connected to a non-Avaya server. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 311 The following figure is an example of a node-locked time-based token. In this example, the embedded server on the IP Deskphone contains 5 tokens and the IP Deskphone is enabled for Advanced Feature Set and connected to an Avaya server. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 312: Standard Token

    The following figure is an example of a node-locked Standard token. In this example, the embedded server on the IP Deskphone contains five tokens. The IP Deskphone is enabled for Advanced Feature Set and is connected to a non-Avaya server. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 313 IP Deskphone contains five tokens. The IP Deskphone is enabled for Advanced Feature Set and is connected to an Avaya server. Note the extra line Tokens Required: 1. This line is displayed only when the IP Deskphone connects to an Avaya Server.

  • Page 314: Invalid Or No License File

    Licensing Figure 63: Node-locked license mode — license information for Standard token (connected to Avaya Server) The status of the standard token can be one of the following: • Active • Inactive A standard token can be inactive for one of the following reasons: •...

  • Page 315: Evaluation Period

    The following figure is an example of the IP Deskphone with 15 days left in the evaluation period. Figure 65: IP Deskphone in an evaluation period March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 316: Alarms

    The following figure is an example of a warning window indicating that a license is not available. Figure 66: License not available warning SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 317: License Expiry Warning

    IP Deskphone has never had a valid token grant. The following figure is an example of a warning window indicating that the evaluation license period is expired. Figure 68: Evaluation period expiry warning March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 318: Evaluation Threshold Warning

    • 15 days before the license expires • 7 days before the license expires • 1 day before the license expires The following figure is an example of the license expiry threshold warning. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 319: Licensed Features

    • Hotline The following extended features are available with a token or if the IP Deskphone is registered to a recognized Avaya server (Avaya, Avaya Communication Server 1000, or IP Office) then extended features are available without a token. • Standard features •...
  • Page 320 • IPv6 support The following advanced features are available with two tokens or if the IP Deskphone is registered to a recognized Avaya server (Avaya, Avaya CS 1000, or IP Office) then advanced features are available with one token. • Standard features •...

  • Page 321: Pre-Granting Authorization For The Answer-Mode

    • Allow Friends List—Authorizes everyone on the user's Friends List. • Allow Directory—Authorizes everyone in the user's Personal Directory. • Allow Addresses—Acts as a white-list of domain names and SIP addresses that have authorized users. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 322: Chapter 28: Pc Client Softphone Interworking

    Table 94: Context-sensitive soft keys for the Answer-Mode Settings screen Context-sensitive soft key Action Change Opens the screen for the selected option: Allow Mode, or Allow Addresses. Back Returns you to the Feature Options screen. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 323: Allow-Mode Settings Screen

    Makes the current selection enabled. The selected user group is authorized for Answer-Mode. Back Returns you to the previous screen. The following table describes the outside actions on content for Allow-Mode Settings screen. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 324: Allow Addresses Screen

    To access the Allow Addresses screen, on the Preference menu, choose Feature Options, Answer- Mode Settings, and then Allow Addresses. If there are no domains in the list, the following screen appears. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 325 Back Returns you to the previous screen. The following table describes the function of the Context-sensitive soft keys for the Allow Addresses screen with a list of entries. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 326: Automatically Answering A Call

    When a call is auto-answered and the handset is on the hook, the handsfree button is activated. If there is an active call when an auto-answer request is received, the active call is placed on hold and the incoming call is answered. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 327: Configuration Of The Pc Client Softphone

    MAX_ALLOWEDADDRESSES Limits the size of the list of user and domain addresses stored for auto-answered authorization. The default value is 100. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 328: Chapter 29: Maintenance

    SIP12x004.01.03.00.bin. 4. Power the IP Deskphone off and on. The IP Deskphone reboots and contacts the TFTP server upon bootup and downloads the new UNIStim software. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 329: Reset Factory Settings Support

    Activating Reset to Factory Setting using SSH_PDT 1. Enter the PDT-command: >reset2factory The PDT displays the prompt: >Reset to Default... Are you sure[Y/N]? 2. Enter Y to accept. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 330 • If the MAC-address is correct, the IP Deskphone is reset and the remote telnet client is restarted. • If the MAC-address is incorrect, the IP Deskphone displays: >Incorrect MAC-address. Action is rejected . Return to Step 1. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 331: Ip Deskphone Diagnostics

    IP address of the IP Deskphone (you can configure the login and password using provisioning or manually in the network configuration window of the phone). Problem: Server unreachable after the IP Deskphone is powered up: March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 332: Chapter 30: Diagnostics And Troubleshooting

    - If the application is executed and the file created is corrupted, the IP Deskphone crashes. In this case, force the IP Deskphone to use BootC by pressing the UP key and “2” during power up. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 333: Local Diagnostic Tools

    Provides information for setting up the following configuration parameters: • Auto Recovery (enable/disable) • SSH (enable/disable) • Port Mirroring (enable/disable) • User ID and Password for SSH Test Key Activates key testing mode. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 334: How To Access The Diagnostics Menu

    • Server Settings • Device Settings • Diagnostics • Licensing • Lock Select 3. Diagnostics, or press Back to return to the Network menu. The following screen appears: SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 335: Ip Set And Dhcp Information

    IP addresses, gateway, and servers. To access the IP Set and DHCP Info screen, from the Diagnostics menu, choose 1. IP Set and DHCP Info. The following screen appears: March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 336 6. GateWay: xxx.xxx.xxx.xxx (could be in IPv4 or IPv6 format) 7. Voice VLAN Priority: 6 8. Voice VLAN ID: 6 9. DHCP Respond String: ..10. Servers' Information: S01 IP: xxx.xxx.xxx.xxx SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 337: Duplicate Ipv6 Addresses From Dhcpv6 Server

    If the DHCPv6 server sends a REPLY message in answer to DECLINE, the IP Deskphone removes the duplicated IP address from the list of IPv6 addresses, resources associated with duplicate address are freed, and the DHCP process restarts. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 338: Dhcp Server Unreachable

    The Network Diagnostic Tools screen provides access to ping and tracert testing routines. To access the Network Diagnostic Tools screen, from the Diagnostics menu, choose 2. Network Diagnostics tools. The following screen appears: SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 339: March 2015 Sip Software For Avaya 1200 Series Ip Deskphones-Administration

    The following services are available: • activate the ping routine • activate the tracert routine The following table describes the function of the context-sensitive soft keys for the Network Diagnostics tools screen. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 340: Ethernet Statistics

    The Ethernet Statistics for the NI Port screen appears, as shown in the following screen examples. Use the up and down Navigation arrows to scroll through the complete list of Ethernet statistics. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015...
  • Page 341 Ethernet Statistics March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 342 The following table describes the function of the Navigation keys for the Ethernet Statistics (NI Port) screen. Table 110: Navigation Action Up and down arrows Use the up and down arrows to scroll through the list of statistics information. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 343: Ethernet Statistics (Pc Port) Screen

    Auto-Negotiate Completed: Yes 5. Port VLAN Priority: 0 6. Port VLAN ID: 0 7. Packet Collision: 0 8. CRC Errors: 1 9. Frame Errors: 1 A. Unicast Packets Tx: 1 March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 344: Ip Network Statistics

    To access the IP Network Statistics screen, from the Diagnostics menu, choose 4. IP Network Statistics. The following screen appears: SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 345 Refresh Refreshes the IP Network statistics. Return Returns to the Diagnostics menu. The following table describes the function of the Navigation keys for the IP Network Statistics screen. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 346: Advanced Diag Tools

    Use the up and down Navigation arrows to scroll through the Advanced Diag parameters. The following table describes the function of the context-sensitive soft keys for the Advanced Diag Tools screen. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 347: Port Mirroring

    Gathering Network Traces from a phone You can capture network traces from the PC port of the IP Deskphone. 1. Ensure the PC port is enabled on the IP Deskphone. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 348: Test Key

    (except for the Rls key) appears on the IP Deskphone screen. To access the Test key screen, from the Diagnostics menu, choose 6. Test key. The following screen appears: SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 349: Logging Systems

    Yes (enable) or No (disable). To access the Logging Systems menu, press the Services key on the IP Deskphone, and then choose Logging Systems from the Services menu. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 350 Switches the value of the selected sign from ON to OFF, and OFF to ON. You can enable or disable SIP-logging using the following command in the Device configuration file: SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 351: Problem Determination Tool (Pdt)

    • Tracks the switch of any task to the suspended state. If the task gets to the suspended state, the Task Monitor logs the error-related information (including the suspended task information and summary information about all running tasks), and then initiates recovery of the IP Deskphone. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 352: Cpu Load Monitor

    If theEnable SSH parameter checkbox is not displayed, do the following: • Press the Auto soft key and uncheck the 18. SSH Enable checkbox in the Auto Provisioning window. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 353 - 1 — SIP-log file If the input parameter is incorrect, the following notification appears: >prtlog: incorrect type of manager <x> clearLogFile Clears the content of the ECR-log file Table continues… March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 354 <host ip> [# of pings] Pings any host (ping) tracert <host ip> [max hops] Traceroute to any host (tracert) netinfo Prints common network information Table continues… SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 355 Activating Reset to Factory Setting using SSH_PDT page 329. You can request the following commands to the support team if you have any issues: • printSetInfo • prtcfg • prtlog 0 • prtlog 1 March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 356: Device Configuration File

    NO, the Port Mirroring prompt in the Advanced Diag Tools dialog is disabled (dimmed); the option is deactivated by force, and you cannot access the Port Mirror option. Table continues… SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 357 • The values are YES and NO. The default value is NO (the manager is not active and the IP Deskphone does not log in SIP incoming and outgoing packets. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 358: Diagnostic Logs

    The flag can be as follows: • ECR_LOG_NO_EXTRA_INFO — no supplementary information • ECR_LOG_TASK_INFO: — log task information (ti, tt, the stack information from SP-96 to SP+96) SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 359 — log memory usage information (memShow) The following is an example of the supplementary information in the ECR-log file: Figure 85: Example of the supplementary information in the ECR-log file March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 360 Figure 86: Example of the supplementary information in the ECR-log file (continued) Figure 87: Example of the ECR-log file on page 361 is an example of the ECR-log file output when the following PDT command is entered: PDT>prtlog 0 SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 361 Diagnostic logs Figure 87: Example of the ECR-log file March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 362 Diagnostics and troubleshooting Figure 88: Example of the ECR-log file (continued) SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 363: Sip-Log File

    Figure 89: Example of the SIP-log file on page 364 is an example of the SIP-log file that is output when the following PDT command is entered: PDT>prtlog 1 March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 364 Diagnostics and troubleshooting Figure 89: Example of the SIP-log file SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 365 • Press the Config soft key to return to the Network Settings window • Check the Enable SSH checkbox. c. Add the following parameters to the device configuration file of the phone March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 366: Http Server Logs

    /root/install.log To view all system messages during startup, go to: /var/log/messages Configuration server logs To view all logs related to the configuration server, go to: /usr/local/sipx/var/log/sipxbx/sipxconfig.log /usr/local/sipx/var/log/ sipxbx/sipxconfig.logins.log SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 367: Pc Client Softphone Interworking With The Ip Deskphone

    If the call is being received, but is not being automatically answered in a Click-to-Answer scenario, the user must verify that the user making the request is an authorized user. For more information, Pre-granting authorization for the Answer-Mode on page 321. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 368: Chapter 31: Presence Support For 1200 Series Ip Deskphones

    ™ Manager, Avaya Aura Session Manager, Avaya Modular Messaging) now supports the 1200 Series IP Deskphone with SIP 4.4 software. The 1200 Series IP Deskphones are directly registered to Session Manager and are supported by Communication Manager configured as an Evolution Server (CM-ES).

  • Page 369: Series Ip Deskphones

    Chapter 31: Presence support for 1200 Series IP Deskphones SIP 4.4 introduces support for the Presence feature for 1200 Series IP Deskphone users on Avaya ® Aura with Avaya Presence Server (PS). The Presence feature is configured in SIP 4.4 with the following new configuration parameters: •...

  • Page 370: Presence Status In Address Book

    Server (PS); activity detail appears on the 1100 Series and 1200 Series IP Deskphones but not on Avaya 96xx Series phones. • Idle 1200 Series IP Deskphones appear as “offline” in the Avaya 96xx Series phones presence status; however, Busy, On the Phone and Away activities are displayed correctly.
  • Page 371 Presence status in Address Book • The 1200 Series IP Deskphones do not support the Avaya One-X Communicator’s use of Notes. Related Links Presence support for 1200 Series IP Deskphones on page 23 March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration...
  • Page 372 Chapter 32: Personal Profile Manager support SIP 4.4 introduces support of the Personal Profile Manage (PPM) for Avaya Aura Communication Manager/Session Manager. ® The PPM) is a web service that runs as part of the Avaya Aura Session Manager and the System Manager.

  • Page 373: Chapter 32: Personal Profile Manager Support

    Dialing Plan file. If the emergency numbers in PPM and the Dialing Plan file are identical, then the number from PPM is dialed. Emergency PPM data and Dialing Plan data from the configuration file can work together. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 374: Global Search With Ppm

    The Reboot command is accessed through Session Manager. Invoking the Reboot command through PPM causes the IP Deskphone to perform a soft reboot (power cycle). This causes the IP SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 375 Deskphone to retrieve the 1xxxxSIP.cfg file from the provisioning server and perform a software upgrade if required. Figure 91: Reboot in Session Manager Related Links Personal Profile Manager support on page 25 March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 376 Chapter 33: One-X PC Client Control support ® A shared control mechanism is supported on Avaya Aura , where a soft client application such as one-X Communicator or one-X Agent Desktop creates a shared control session with a controlled IP Deskphone with SIP software.

  • Page 377: Feature Operation

    If a user logs into the One-X PC client and has not logged into their IP Deskphone extension, then an error message is displayed and the One-X PC client login fails. Related Links ® Avaya Aura support for 1200 Series IP Deskphones on page 368 March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 378: Chapter 34: Embedded Device Certificate Support

    Mutual authentication requires proper Certificate Authority (CA) and device certificates to be installed on every IP Deskphone. ® A default device certificate in the firmware allows easy connection to Avaya Aura through Session Manager using TLS . The IP Deskphones already have an embedded CA certificate which is trusted ®...

  • Page 379: Chapter 35: Srtp Support With Avaya Aura

    Configuration on page 379 Configuration ® The following parameter is used to to support SRTP on Avaya Aura AVAYA_AURA_MODE_ENABLE [YES | NO] ® The command specifies if Avaya Aura -specific features are active on the IP Deskphone or not. The default value is NO.
  • Page 380 Multi-user functionality requires Avaya Aura FP2 (or later) with parallel forking. The maximum number of user logins for one user extension is configured in Session Manager, as shown in the following figure. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 381 Related Links ® Avaya Aura support for 1200 Series IP Deskphones on page 368 March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 382: Supported Features On Avaya Aura

    IP Deskphone. For information on configuring FNEs and FACs in Communication Manager, see Configuring Avaya ® 1100 Series and 1200 Series IP Deskphones running Release 4.3 SIP software with Avaya Aura ® Session Manager Release 6.1, Avaya Aura Communication Manager Release 6.0.1, and Avaya...
  • Page 383 Hunt Group Busy Malicious Call Hold Malicious Call Trace Access Restrictions Restriction - Controlled Recorded Announcement Announcement Record/Listen — — Change COR — — Change Coverage Related Links March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 384: Chapter 37: Fnes And Facs With Avaya Aura

    Extended Group Call Pickup Extended Group Call Pickup Access Code EC500 Self-Administration Access — Code Mobile X Enhanced EC500 Activation Off-Pbx Call Enable Enhanced EC500 Deactivation Off-Pbx Call Disable Table continues… SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 385: Feature Configuration Details

    Related Links ® FNEs and FACs with Avaya Aura on page 382 Feature configuration details This section provides further details on feature configuration for the IP Deskphones on Avaya ® Aura March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration...
  • Page 386 3. Use FNE plus the extension number to pickup the ringing call. Mobile-X 1. Configure FACs for EC500 self administration and to enable/disable the self-administration feature. Table continues… SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 387 96xx phones triggers distinctive ringing, but the IP Deskphones do not provide distinctive ringing for an incoming priority call. Related Links ® FNEs and FACs with Avaya Aura on page 382 March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...

  • Page 388: Chapter 38: Feature Interactions

    Hold? to NO in the IP Deskphone’s COR (Class of Restriction). CONFERENCE_URI[n] configuration parameters When the AVAYA_AURA_MODE_ENABLE parameter is configured as YES, the CONFERENCE_URI[n] configuration parameters are not processed. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 389 • G.722.1-24K • G.722.1-32K • G.722.2 Important: The IP Deskphones only support the G722-64K option. Related Links ® Avaya Aura support for 1200 Series IP Deskphones on page 368 March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 390 Note: The # symbol preceding a line of text indicates a comment in the device configuration file. Device configuration file IP_OFFICE_ENABLE NO # Enable the use of Personal Profile Manager with Avaya Aura SM/CM ENABLE_SERVICE_PACKAGE PPM ENABLE_3WAY_CALL YES ADDR_BOOK_MODE LOCAL...
  • Page 391 #------Audio Codecs AUDIO_CODEC1 G722 AUDIO_CODEC2 PCMU AUDIO_CODEC3 G729 AUDIO_CODEC4 PCMA #YES if Avaya Presence Services with Avaya Aura Session Manager/ Communication Manager are used RPID_PRESENCE_ENABLE YES #-----Presence PRES_SERVER_IP <IP_address_of_Presence_Server> #For secure calls with Aura MKI_ENABLE NO AVAYA_AURA_MODE_ENABLE YES #For TLS connection with Aura...

  • Page 392: Part 3: Ip Deskphone Migration

    Part III of this document provides information on how to migrate IP Deskphones in the following scenarios: • UNIStim IP Deskphone migration from CS 1000 to Avaya Aura on page 393 • Migrating IP Deskphones with UNIStim firmware from CS 1000 to IP Office...

  • Page 393: Overview

    Embedded Device Certificates page 378. Note: Avaya recommends that a single IP Deskphone of each type be migrated first to verify that the setup is correct. For large installations, it is not recommended that all IP Deskphones be migrated at the same time.

  • Page 394: Chapter 40: Unistim Ip Deskphone Migration From Cs 1000 To Avaya Aura

    UNIStim IP Deskphone migration from CS 1000 to Avaya Aura This chapter does not provide information on how to migrate the CS 1000 users and their profiles ® over to the Avaya Aura system. If using this procedure to perform the migration, then the IP Deskphone users must manually input their login and password after migration in order to register ®...

  • Page 395: Aura ® Utility Server

    Migrating IP Deskphones with UNIStim software from CS 1000 to Avaya Aura ® using Aura ® Utility Server 3. Create a device configuration file with the configuration options required for connecting the ® IP Deskphones to Avaya Aura Prepare all other SIP-related files to configure your IP Deskphones properly, such as licenses, images, and dial plan.
  • Page 396 Do not create any folders in the archive. These folders will not be copied to the Utility Server. 4. Upload the zip archive with provisioning files to the Avaya Utility Services. a. Connect to the Avaya Utility Server through a Web browser.
  • Page 397 Migrating IP Deskphones with UNIStim software from CS 1000 to Avaya Aura ® using Aura ® Utility Server Figure 92: Utility Services main page b. In the menu at the top of the page, click Utilities > Utility Admin. The Utility Services Administration page opens.
  • Page 398 5. Configure the DHCPv4 server. The DHCP server must provide option 66 with the IP address of the Avaya Aura Utility Server that will be used as a provisioning server. This functionality can be achieved by providing different DHCP options based on Vendor Class ID. The IP Deskphones with UNIStim firmware report Vendor Class ID “Nortel-i2004-A”...
  • Page 399 Important: Once the DHCP configuration is put in place, there is no way to prevent random phones migrating to the Avaya Aura environment at an unexpected time due to rebooting caused by a power outage or other reason. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 400 “Nortel-i2004-B”. The DHCP server sends back a DHCP response with the IP Deskphone’s IP address and the URL of the Avaya Aura Utility server (in DHCP option 66). 3. The IP Deskphone downloads the SIP software from the Avaya Aura Utility server and upgrades.

  • Page 401: Chapter 41: Migrating Ip Deskphones With Unistim Firmware From Cs 1000 To Ip Office

    It is assumed that the IP Deskphones connect to IP Office through TCP. Note: Avaya recommends that a single IP Deskphone of each type be migrated first to verify that the setup is correct. For large installations, it is not recommended that all IP Deskphones be migrated at the same time.

  • Page 402: Requirements

    • There is access to Avaya IP Office Manager. • There are no network outages during migration. The DHCP server, the CS 1000 system, and Avaya IP Office are available in the network. • There are no power outages during the migration.
  • Page 403 Migrating IP Deskphones with UNIStim firmware from CS 1000 to IP Office Procedure 1. Create configuration files for the 1220 and 1230 IP Deskphones with UNIStim firmware, with the following content. Configuration file for 1220 and 1230 IP Deskphone (1220.cfg and 1230.cfg):...
  • Page 404 Important: Do not create any subfolders in the temporary folder. 4. Upload the folder content to the Avaya IP Office Manager. • Run IP Office Manager and log in. • In the IP Office Manager main window, click File > Advanced > Embedded File Manager….
  • Page 405 • Select the created configuration files in Windows Explorer and drag-and-drop them to the Disk > system > primary folder in the Embedded File Management window. 5. Configure the DHCPv4 server. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 406 UNIStim firmware using the Nortel i2004-B option and the “prov=” argument of the provisioning info block. Remove the “prov=” argument from the info block on your DHCP server. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 407 Important: Once the DHCP configuration is put in place, there is no way to prevent random phones migrating to the Avaya Aura environment at an unexpected time due to rebooting caused by a power outage or other reason. 6. Force a reboot of the IP Deskphones by running the isetResetAll command in the Signaling Server shell.
  • Page 408 Appendix A: User provisioning using System Manager 6.3 FP2 ® This appendix describes how to add an IP Deskphone user to Avaya Aura using System Manager 6.3 FP2. Related Links ® Adding an IP Deskphone user to Avaya Aura using System Manager 6.3 FP2 on page 408 ®...
  • Page 409 Adding an IP Deskphone user to Avaya Aura ® using System Manager 6.3 FP2 Figure 99: System Manager front page 3. In the Users pane on the left, click User Management. 4. Click Manage Users, and then click New, as shown in the following figure.
  • Page 410 10. Enter the Fully Qualified Address (for example 4655@mycompany.com), and click Add. 11. Scroll down the Communication Profile page to the Session Manager Profile section, as shown in the following figure. SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...
  • Page 411 Adding an IP Deskphone user to Avaya Aura ® using System Manager 6.3 FP2 Figure 103: Communication Profile > Session Manager Profile 12. Check the Session Manager Profile check box. 13. In the SIP Registration section: a. Select the Primary Session Manager from the drop-down list.
  • Page 412 User provisioning using System Manager 6.3 FP2 Related Links User provisioning using System Manager 6.3 FP2 on page 408 SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 413: Adding A New Ip Deskphone To Avaya Aura

    Appendix B: Quickstart — Add a 1200 Series IP Deskphone to Avaya ® Aura ® This appendix is a quickstart guide to adding one IP Deskphone to Avaya Aura Related Links ® Adding a new IP Deskphone to Avaya Aura on page 413 ®...
  • Page 414 Quickstart — Add a 1200 Series IP Deskphone to Avaya Aura ® PROTOCOL HTTP 4. Create the phone’s DeviceConfig.dat device configuration file. AVAYA_AURA_MODE_ENABLE YES USE_DEFAULT_DEV_CERT YES SIP_DOMAIN1 mycompany.com SERVER_IP1_1 135.20.253.150 SERVER_TLS_PORT1_1 5061 5. Store all 3 config files (12x0.cfg, 12x0SIP.cfg, DeviceConfig.dat) on the Aura Utility Server using IP Phone Tools >...
  • Page 415 The IP Deskphone may reboot again after obtaining the config.dat file. 9. Log in with the User ID (extension number) and password. Related Links ® Quickstart — Add a 1200 Series IP Deskphone to Avaya Aura on page 413 March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration...

  • Page 416: Configuring Facs For The Ip Deskphones

    IP Deskphones on ® Avaya Aura This appendix provides information on configuring Feature Access Codes (FACs) and Feature ® Number Extensions (FNEs) for the IP Deskphones on Avaya Aura Related Links Configuring FACs for the IP Deskphones on page 416 Configuring FNEs...
  • Page 417 3. Input FAC codes consistent with your dial plan and click Enter when finished. Related Links ® Configuring FACs and FNEs for the IP Deskphones on Avaya Aura on page 416 March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration...

  • Page 418: Configuring Fnes

    Configuring FACs and FNEs for the IP Deskphones on Avaya Aura ® Configuring FNEs Configuring Feature Name Extensions (FNEs) is a two-part process. 1. Configure the FNEs in SMGR Cut Through or in Communication Manager SAT. 2. Add the FNEs as Implicit Users to the Session Manager (SM).
  • Page 419 4. Repeat steps 2 and 3 for each FNE to be added or changed. Related Links ® Configuring FACs and FNEs for the IP Deskphones on Avaya Aura on page 416 March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration...

  • Page 420: Appendix D: Creating A Speed Dial List

    Create the Features key on the IP Deskphone by adding three parameters to the phone’s deviceconfig.dat file 1. SPEEDLIST_KEY_INDEX [x] — which key 2. SPEEDLIST_LABEL <KEY Label> — desired key label SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 421: Creating The Speed Dial List File

    Message displayed when selected. Optional. mode=<Always|MidCall|IdleOnly> When the feature is displayed in the list. Optional. Example The following is the speed dial list for the EC500 feature set. March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 422 Creating a speed dial list FNE_Speeddiallist.txt [key] label=EC500 Enable target=4914@mycompany.com [key] label=EC500 Disable target=4924@mycompany.com [key] label=EC500 Self-Administration target=15@mycompany.com subject=Enter number Related Links Creating a speed dial list on page 420 SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

  • Page 423: References

    Aura Communication Manager R6, Avaya Aura Session Manager R6, and Avaya Modular Messaging R5.2. https://downloads.avaya.com/css/P8/documents/100109882 • Advanced Feature Support for Avaya 1100 and 1200 Series IP Deskphones 3.2 with ® ® Avaya Aura Communication Manager 6.0 and Avaya Aura Session Manager 6.0.

  • Page 424: Additional Documentation

    • Avaya 1165E IP Deskphone with SIP Software on Avaya Aura Quick Reference Guide • Avaya 1220 IP Deskphone with SIP Software on Avaya Aura Quick Reference Guide • Avaya 1230 IP Deskphone with SIP Software on Avaya Aura Quick Reference Guide Quick Reference Guides (other systems) •...
  • Page 425 DHCP server ............107 12xxBoot.cfg file download, manual ........Configure the device settings ..........802.1ab Link Layer Discovery Protocol (LLDP) ....148 Configuring FACs and FNEs for the IP Deskphones on Avaya ® 802.1x (EAP) authorization ..........147 Aura ................. 802.1x (EAP) device ID .............
  • Page 426 ® Aura ................. ® FACs and FNEs, configuring on Avaya Aura ....Migrating UNIStim IP Deskphones from CS 1000 to Avaya FACs for the IP Deskphones ..........® Aura using Aura Utility Server ......... Feature configuration commands ........Migrating UNIStim IP Deskphones from CS 1000 to IP Office Feature configuration details for Avaya Aura .....385...
  • Page 427 SIP software, install the ............. Provisioning file supported sections ........soft reboot through PPM ............374 Provisioning server .............. Software conversion failure ..........Provisioning the Device Settings parameters ....March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration Comments? infodev@avaya.com...
  • Page 428 Voice 802.1Q configuration ..........Voice VLAN ............... Voice-VLAN and Data VLAN ..........VQMon configuration commands ........VQMon - how it works ............143 VQMon set-up ..............142 WAV files ................SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015 Comments? infodev@avaya.com...

This manual is also suitable for:

1220

Table of Contents