Jam Codes - Xerox Phaser 8860 Service Manual

Jam Codes

The system stores the most recent 20 events in Jam History. To access this information, press
and hold the Up Arrow button, then scroll to Jam History and press OK. Jam codes for Pro-
cess Events differ between models. Tables 1 and 2 list the code keys for each model.
provides troubleshooting information for the most common jams.
Table 1 8860 Jam Code Key
Process Event Basis for Jam
A Deskew Flag 2 Sensor Event
B Preheater Flag 3 Timeout
C Strip Flag 4 Motor Stall
D Exit Flag 5 Motor Position
E Tray 1 Width 6 Length Short
F Front Door 7 Length Long
G Tray 2 Media
H Tray 3 Media
J Tray 4 Media
M Media Drive
N Y-Axis Motor
P Process Drive
T Exit Door
V Tray 2 Event
W Tray 3 Event
X Tray 3 Pick Flag
Y Tray 4 Event
Z Tray 4 Pick Flag
Initial Issue
Phaser 8860/8860MFP Service Manual
Table 3
System State Media Supply
A Abnormal shutdown 1 Tray 1
B Normal shutdown 2 Tray 2
C Mechanical recovery 3 Tray 3
D Warmup 4 Tray 4
E Ready 5 Chase Page
F Fault 6 Duplex
G Auto Drum Maintenance
H Printhead Maintenance
J Printhead purge
K Oil Transfix Roller
L Standby
M Pick from Tray 2
N Pick from Tray 3
P Pick from Tray 4
Q Pick from Tray 1
R Pick from Duplex
S Stage for transfix
T Transfix
V Drum Maintenance
W Imaging
X Exit
Z Shutdown
Table 2 8860MFP Jam Code Key
Process Event Basis for Jam
A Deskew Flag 2 Sensor Event
B Preheater Flag 3 Timeout
C Strip Flag 4 Motor Stall
D Exit Flag 5 Motor Position
E Tray 1 Width 6 Length Short
F Front Door 7 Length Long
G Exit Door
H Tray 2 Media
J Tray 3 Media
K Tray 4 Media
M Media Drive
N Y-Axis Motor
P Process Drive
V Tray 2 Event
W Tray 3 Event
X Tray 3 Pick Flag
Y Tray 4 Event
Z Tray 4 Pick Flag
NOTE: The following table defines the first 3-digits. The 4th digit represents the tray number
(1~4), 5 represents a chase page, and 6 represents duplex. Numbers following the 4th digit are
the system page count:
Table 3 Jam Code Troubleshooting
Code Description / Procedure
A2C Deskew sensor in unexpected state during mechanical recovery.
1. Check the Drum Maintenance Kit NVRAM contacts during oiling for continuity.
2. Instruct customer to remove media from Tray 1 before opening the front door.
3. Replace the pivot arm.
A2E Deskew sensor in unexpected state at ready.
1. Check system grounding.
2. Replace Tray 1 Pick Solenoid.
A2F Deskew sensor in unexpected state.
1. Check system grounding.
2. Verify all doors and covers are fully closed and not moving during printing.
A2J Deskew flag sensor event during head purge.
A2K Deskew sensor in an unexpected state during a Transfix Roller oiling.
09/2007
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System State Media Supply
A Abnormal shutdown 1 Tray 1
B Normal shutdown 2 Tray 2
C Mechanical recovery 3 Tray 3
D Warmup 4 Tray 4
E Ready 5 Chase Page
F Fault 6 Duplex
G Auto Drum Maintenance
H Printhead Maintenance
J Printhead purge
K Oil Transfix Roller
L Standby
M Pick from Tray 2
N Pick from Tray 3
P Pick from Tray 4
Q Pick from Tray 1
R Pick from Duplex
S Stage for transfix
T Transfix
V Drum Maintenance
W Imaging
X Exit
Z Shutdown
Error Messages and Codes
Jam Codes