Fault Codes - Xerox VersaLink C405 Supplementary Manual

Fault Codes

This section explains error codes.
If a printing job ends abnormally due to an error, or a malfunction occurs in the machine, an error
message code (***-***) is displayed.
Refer to error codes in the following table to rectify problems.
NOTE :
If an error code is displayed, any print data remaining on the machine and information stored in the
machine's memory are not warranted.
If an error code that is not listed in the following table is displayed, or if an error persists after you
follow the listed solution, contact our Customer Support Center. The contact number is printed on
the label or the card attached on the machine.
Error Code Cause and Remedy
016-210 Cause An error occurred in the software.
016-211 Remedy Switch off the machine power, make sure that the touch screen is
016-212 blank, and then switch on the machine power. If the error still is not resolved,
016-213 contact our Customer Support Center.
016-214
016-215
016-402 Cause The authentication connection timed out.
Remedy Confirm the network connection and switch setting of the
authentication device physically connected to the machine via a network, and
check whether it is connected to the machine correctly.
016-403 Cause The root certificate did not match.
Remedy Confirm the authentication server and store the root certificate of the
server certificate of the authentication server into the machine.
If you cannot acquire the root certificate of the server certificate, set Server
Certificate Verification of IEEE 802.1x Settings to Disabled on the touch
screen.
016-405 Cause An error occurred in the certificate stored in the machine.
Remedy Initialize the certificate.
016-406 Cause An error occurred in the SSL client certificate.
Remedy Take one of the following measures:
Store an SSL client certificate in the machine, and set it as the SSL client
certificate.
If the SSL client certificate cannot be set, select an authentication method
other than SSL.
016-450 Cause The SMB host name already exists.
Remedy Change the host name.
Xerox ® VersaLink ® C405/B405 Multifunction Printer
Security Function Supplementary Guide
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