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Probable Causes
Using paper of the wrong size, thickness, or type.
The feed rollers are dirty.
Label and Envelope Misfeeds
Probable Causes
The label sheet is facing the wrong
way in the tray.
Labels are missing, curled, or pulled
away from the backing sheet.
Envelopes are loaded incorrectly.
Envelopes are wrinkling.
Paper Jam Message Stays On
Note:
Check for, and remove, torn pieces of paper in the paper path.
Probable Causes
Some paper remains jammed in the
printer.
One of the printer doors is open.
Solutions
Use only Xerox approved paper. For details, refer to
Supported Paper
With a clean, lint-free cloth moistened with water,
wipe the feed rollers until they are clean. For details,
refer to
Cleaning the
Solutions
• Load label sheets according to the instructions from the
manufacturer.
• Load labels in the tray, face up.
• For more information, refer to Labels.
Do not use any sheet where labels are missing, curled, or pulled
away from the backing sheet.
You can print envelopes from the Bypass Tray or Tray 1.
For more information, refer to Envelopes.
• The heat and pressure of the laser printing process can cause
wrinkling.
• Use supported envelopes. For more information, refer to
Guidelines for Printing
Note:
When you load envelopes long-edge feed, ensure that
you specify landscape orientation in the print driver.
Solutions
Recheck the paper path and make sure that you have removed all
of the jammed paper.
Check the doors on the printer. Close any door that is open.
Printer.
Envelopes.
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