12,000.60 Program Faults; 13,000.48 Printhead Thermal Fault - Xerox Phaser 8860 Service Manual

12,000.60 Program Faults

A software error has occurred. The following troubleshooting procedure applies to these errors:
Program Faults
12,000.60 The system detected a program fault during operation.
Initial Actions
• Reset NVRAM and retest.
• If the problem persists, follow the procedure below.
Primary Causes
The troubleshooting table lists parts and wiring referenced in the troubleshooting procedure.
Table 1 12,000.60 Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
NVRAM, PL 5.0
Troubleshooting Procedure
Table 2 12,000.60 Program Faults Troubleshooting Procedure
Step Questions or Actions
1 Reseat all Electronics Module connec-
tions.
Does the problem persist?
2 Check ground integrity.
Are the system grounds connected?
Error Messages and Codes
12,000.60, 13,000.48
Yes No
Go to Step 2. Complete.
Reset NVRAM. If the Reconnect the sys-
error persists, tem grounds.
replace the NVRAM
device (REP 5.0.9).

13,000.48 Printhead Thermal Fault

A thermal error is detected in the Printhead. The following troubleshooting procedure applies to
this error:
Process Thermal Faults
13,000.48 A thermal fault was detected in the Printhead.
Initial Actions
• Check that all system grounds are secured.
• Check the ambient room temperature.
• Check the fan operation and vents.
• If the problem persists, follow the procedure below.
Primary Causes
The troubleshooting table lists parts and wiring referenced in the troubleshooting procedures.
Table 1 13,0xx.4x Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
Printhead, PL 2.0 Electronics Module -
NVRAM, PL 5.0
Troubleshooting Procedure
Table 2 13,000.48 Troubleshooting Procedure
Step Questions or Actions
1 Check ground integrity for the printer.
Does the error persist?
2 Reset NVRAM.
Does the error persist?
3 Reseat all system connections to the
Printhead and check that the harnesses
are properly dressed.
Does the error persist?
09/2007
2-26
Figure 8
Yes No
Go to Step 2. Complete.
Replace the NVRAM Complete.
device (REP 5.0.9).
Replace the Print- Complete.
head (REP 2.0.2).
Initial Issue
Phaser 8860/8860MFP Service Manual