Iq17 No Image Is Printed; Iq18 Color Is Uneven Or Color Is Wrong - Xerox Phaser 8860 Service Manual

IQ17 No Image is Printed

This RAP addresses image quality problems associated with the Print Engine. The printer pro-
cesses a sheet of paper, but no image appears on the output.
NOTE: Blank sheets accompanying multi-picks or chase pages following a jam are a part of
normal operation.
Initial Actions
1. Check that supported media is being used.
2. Check for media or debris around the Printhead and Drum.
Procedure
Table 1 IQ17 No Image is Printed
Step Questions and Actions
1 Follow the instructions on the Printhead Trou-
bleshooting Checklist.
Does the problem persist?
2 Inspect and reseat the Wave Amp and data
cables connected to the Printhead.
Replace any defective cables.
Does the problem persist?
Image Quality
IQ17, IQ18
Yes No
Go to Step 2. Complete.
Replace the Elec- Complete.
tronics Module
(REP 5.0.5). If the
problem persists,
replace the Print-
head (REP 2.0.2).
09/2007

IQ18 Color is Uneven or Color is Wrong

This RAP addresses image quality problems associated with the Print Engine. Uneven or
incorrect colors typically result from incorrect colors in the Ink Loader, old ink in the Printhead,
color mixing at the faceplate, or Drum thermal problems. Indications of uneven or incorrect
color appears as follows:
Figure 1 Example of Uneven or Incorrect Color Output
NOTE: Using non-Xerox ink may cause unpredictable color results.
Initial Actions
1. Check that supported media is being used.
2. Run the Eliminate Light Stripes routine from the Control Panel.
Procedure
Table 1 IQ18 Color is Uneven or Color is Wrong
Step Questions and Actions
1 Clear discolored jets in the Printhead.
Print a Solid Fill test print for the affected
color.
Purge the Printhead up to 3 times. If some
improvement is seen, the ink could be discol-
ored due to exposure. Replace the affected
ink and print another test.
Does the problem persist?
2 Remove the Drum Maintenance Kit and wipe
the clear plastic Wiper Blade with a lint-free
cloth.
Does the problem persist?
3-12
Yes No
Go to Step 2. Complete.
Replace the Main- Complete.
tenance Kit. If the
problem persists,
go to Step 3.
Initial Issue
Phaser 8860/8860MFP Service Manual