Xerox VersaLink C405 User Manual
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Xerox VersaLink C405 User Manual

Color multifunction printer
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V
3.0
ERSION
J
2018
UNE
702P05811
Xerox
VersaLink
C405 Color
®
®
Multifunction Printer
User Guide

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Summary of Contents for Xerox VersaLink C405

  • Page 1 ERSION 2018 702P05811 Xerox VersaLink C405 Color ® ® Multifunction Printer User Guide...
  • Page 2 © 2018 Xerox Corporation. All rights reserved. Xerox ® , Xerox and Design ® , VersaLink ™ , FreeFlow ® , SMARTsend ® Scan to PC Desktop ® , MeterAssistant ® , SuppliesAssistant ® , Xerox Secure Access Unified ID System ®...

  • Page 3: Table Of Contents

    Connecting the Printer ......................37 Selecting a Connection Method ..................37 Connecting to a Computer Using USB................37 Connecting to a Wired Network ..................38 Connecting to a Wireless Network..................38 Xerox ® VersaLink ® C405 Color Multifunction Printer User Guide...
  • Page 4 Creating a Xerox ® App Gallery Account................64 Logging into your Xerox ® App Gallery Account..............65 Installing or Updating an App from the Xerox App Gallery ..........65 ® Device ........................... 67 Device Overview....................... 67 About ..........................68 Supply Status........................68 Billing and Usage Counters ....................
  • Page 5 Selecting Printing Options ....................121 Print Driver Help......................121 Windows Printing Options ....................121 Macintosh Printing Options.................... 123 UNIX and Linux Printing ....................123 Mobile Printing Options ....................126 Printing Features........................127 Xerox ® VersaLink ® C405 Color Multifunction Printer User Guide...
  • Page 6 Printing on Special Paper ..................... 154 Envelopes ........................154 Labels ..........................158 7 Maintenance ........................161 General Precautions ......................162 Cleaning the Printer ......................163 Cleaning the Exterior ..................... 163 Xerox ® VersaLink ® C405 Color Multifunction Printer User Guide...
  • Page 7 Getting Help ........................218 Viewing Warning Messages on the Control Panel ............218 Viewing Current Errors on the Control Panel ..............218 Using the Integrated Troubleshooting Tools..............218 Online Support Assistant....................218 Xerox ® VersaLink ® C405 Color Multifunction Printer...
  • Page 8 United States......................... 238 Canada.......................... 239 Other Countries......................240 Fax Regulations........................241 United States......................... 241 Canada.......................... 242 European Union......................243 New Zealand ......................... 244 South Africa........................244 Safety Certification ......................245 Xerox ® VersaLink ® C405 Color Multifunction Printer User Guide...
  • Page 9 Domestic/Household Environment ................. 250 Professional/Business Environment................. 250 Collection and Disposal of Equipment and Batteries............251 Battery Symbol Note...................... 251 Battery Removal ......................251 Other Countries........................252 D Apps Features........................253 Xerox ® VersaLink ® C405 Color Multifunction Printer User Guide...

  • Page 11: Safety

    Environmental, Health and Safety Contact Information............20 Your printer and the recommended supplies have been designed and tested to meet strict safety requirements. Attention to the following information ensures the continued safe operation of your Xerox printer. Xerox ® VersaLink ®...

  • Page 12: Notices And Safety

    These include safety agency evaluation and certification, and compliance with electromagnetic regulations and established environmental standards. The safety and environment testing and performance of this product have been verified using Xerox ® materials only.

  • Page 13: Electrical Safety

    2. Disconnect the power cord from the electrical outlet. 3. Call an authorized service representative. P P o o w w e e r r C C o o r r d d Use the power cord supplied with your printer. Xerox ® VersaLink ®...

  • Page 14: Emergency Power Off

    E E m m e e r r g g e e n n c c y y P P o o w w e e r r O O f f f f If any of the following conditions occur, power off the printer immediately and disconnect the power cord from the electrical outlet. Contact an authorized Xerox service representative to correct the problem if: •...

  • Page 15: Operational Safety

    Ozone is heavier than air and is not produced in amounts large enough to harm anyone. Install the printer in a well-ventilated room. For more information in the United States and Canada, go to www.xerox.com/environment. In other markets, please contact your local Xerox representative or go to www.xerox.com/environment_europe.

  • Page 16: Printer Location

    Agreement, and Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this printer. The Total Satisfaction Guarantee is available in the United States and Canada.

  • Page 17: Maintenance Safety

    • Do not attempt any maintenance procedure that is not specifically described in the documentation supplied with your printer. • Clean with a dry lint-free cloth only. • Do not burn any consumables or routine maintenance items. For information on Xerox ® supplies recycling programs, go to www.xerox.com/gwa.

  • Page 18: Printer Symbols

    Do not touch the part or area of the printer. Do not expose the drum cartridges to direct sunlight. Do not burn the toner cartridges. Do not burn the waste cartridge. Do not burn the drum cartridges. Xerox ® VersaLink ® C405 Color Multifunction Printer...
  • Page 19 Do not reload paper previously printed on or used. Do not copy money, revenue stamps, or postage stamps. For details about all the printer symbols that appear on your printer, refer to the Printer Symbols guide at www.xerox.com/office/VLC405docs. Xerox ® VersaLink ®...

  • Page 20: Environmental, Health And Safety Contact Information

    Safety Environmental, Health and Safety Contact Information For more information on Environment, Health, and Safety in relation to this Xerox product and supplies, contact: • United States and Canada: 1-800-ASK-XEROX (1-800-275-9376) • Europe: EHS-Europe@xerox.com For product safety information in the United States and Canada, go to www.xerox.com/environment.

  • Page 21: Getting Started

    Information Pages........................32 • The Embedded Web Server..................... 34 • Installation and Setup ......................36 • Connecting the Printer......................37 • Installing the Software ......................46 • More Information........................52 Xerox ® VersaLink ® C405 Color Multifunction Printer User Guide...

  • Page 22: Parts Of The Printer

    D D u u p p l l e e x x A A u u t t o o m m a a t t i i c c D D o o c c u u m m e e n n t t F F e e e e d d e e r r Xerox ®...
  • Page 23 • Paper with paper clips or staples attached • Paper with wrinkles, curls, folds, tears, or notches • Coated or carbonless paper or items other than paper, such as cloth or metal • Envelopes • Books Xerox ® VersaLink ® C405 Color Multifunction Printer...

  • Page 24: Internal Parts

    I I n n t t e e r r n n a a l l P P a a r r t t s s 1. Front Door 5. Single-Pass Duplex Automatic Document Feeder 2. Toner Cartridges 6. Waste Cartridge Lock 3. Document Glass 7. Drum Cartridges 4. Document Cover 8. Waste Cartridge Xerox ® VersaLink ® C405 Color Multifunction Printer User Guide...

  • Page 25: Rear View

    • Prompts you to load paper, replace supplies, and clear jams. • Displays errors and warnings. • Provides the Power/Wake button used for powering on or off the printer. This button also supports the power-saver modes, and blinks to indicate the power status of the printer. Xerox ® VersaLink ®...
  • Page 26 • When the light blinks slowly, the printer is in low-power mode or Sleep mode. • When the light blinks rapidly, the printer is powering down, or exiting a low-power mode. Xerox ® VersaLink ® C405 Color Multifunction Printer...
  • Page 27 When a job is being scanned or processed, a Pause icon appears in the notification banner area. To pause the current job, touch the Pause icon. The job pauses with the option to resume or delete the job. Xerox ® VersaLink ®...

  • Page 28: Power Options

    • When in Low-Power mode, or Sleep mode, the touch screen is powered off and unresponsive. To wake the printer manually, press the Power/Wake button. Caution: Do not plug or unplug the power cord while the printer is powered on. Xerox ® VersaLink ®...

  • Page 29: Restarting, Placing In Sleep Mode, Or Powering Off The Printer

    5 seconds. A Please Wait message appears as the printer powers down. After 10 seconds, the touch screen goes dark and the Power/Wake button flashes until the printer powers down. Caution: Do not unplug the power cord while the printer powers down. Xerox ® VersaLink ® C405 Color Multifunction Printer...

  • Page 30: Accessing The Printer

    S S m m a a r r t t C C a a r r d d When a Common Access Card system is installed on your Xerox device, access to the printer requires the use of a Smart Card. There are several models of card readers which are compatible with your device.

  • Page 31: Introduction To Apps

    Getting Started Introduction to Apps Xerox Apps are a gateway to the features and functions of your device. Standard Apps are already installed on the device and appear on the Home screen. Some Apps are installed as standard, but hidden the first time you use the device.

  • Page 32: Information Pages

    1. At the printer control panel, press the Home button. 2. Touch Device→About→Information Pages. 3. To print an information page, touch the needed page. 4. To return to the Home screen, press the Home button. Xerox ® VersaLink ® C405 Color Multifunction Printer...

  • Page 33: Configuration Report

    P P r r i i n n t t i i n n g g t t h h e e C C o o n n f f i i g g u u r r a a t t i i o o n n R R e e p p o o r r t t 1. At the printer control panel, press the Home button. 2. Touch Device→About→Information Pages. 3. Touch Configuration Report. 4. To return to the Home screen, press the Home button. Xerox ® VersaLink ® C405 Color Multifunction Printer...

  • Page 34: The Embedded Web Server

    O O b b t t a a i i n n i i n n g g t t h h e e P P r r i i n n t t e e r r I I P P A A d d d d r r e e s s s s f f r r o o m m t t h h e e C C o o n n f f i i g g u u r r a a t t i i o o n n R R e e p p o o r r t t To obtain the printer IP address from the Configuration Report: 1. At the printer control panel, press the Home button. 2. Touch Device→About→Information Pages. Xerox ® VersaLink ®...

  • Page 35: Downloading The Configuration Report From The Embedded Web Server

    If this feature does not appear, log in as a system administrator. The document is saved automatically as an XML file in the default download location on your computer hard drive. To open the Configuration Report, use an XML viewer. Xerox ® VersaLink ®...

  • Page 36: Installation And Setup

    Routers, network hubs and switches, modems, Ethernet cables, and USB cables are not included with your printer and must be purchased separately. Xerox recommends an Ethernet connection because it is typically faster than a USB connection, and it provides access to the Embedded Web Server.

  • Page 37: Connecting The Printer

    • Windows 7, Windows 8.1, Windows Server 2008, Windows 10, Windows Server 2008 R2, and Windows Server 2012. • Macintosh OS X version 10.10 and later. • UNIX and Linux: Your printer supports connection to various UNIX platforms through the network interface. Xerox ® VersaLink ® C405 Color Multifunction Printer...

  • Page 38: Connecting To A Wired Network

    4. Set the network IP printer address, or set up the printer for automatic printer IP detection. For more information, refer to the System Administrator Guide at www.xerox.com/office/ VLC405support. C C o o n n n n e e c c t t i i n n g g t t o o a a W W i i r r e e l l e e s s s s N N e e t t w w o o r r k k A wireless local area network (WLAN) provides the means to connect 2 or more devices in a LAN without a physical connection.
  • Page 39 Pulling on the adapter can cause damage. After the adapter is installed, remove it only as needed, and as directed in the Wireless Network Adapter removal instructions. For details, refer to Removing the Wireless Network Adapter. Xerox ® VersaLink ® C405 Color Multifunction Printer...
  • Page 40 6. Configure the Wi-Fi Settings. For details about configuring the Wi-Fi settings, refer to the System Administrator Guide at www.xerox.com/office/VLC405docs. R R e e m m o o v v i i n n g g t t h h e e W W i i r r e e l l e e s s s s N N e e t t w w o o r r k k A A d d a a p p t t e e r r 1.
  • Page 41 5. To reinstall the Wireless Network Adapter Port Cover, insert the tab into the small slot. Gently press the port cover against the back of the printer until the cover latches into place. 6. Place the left-side cover into position, then slide it toward the front of the printer. Xerox ® VersaLink ®...
  • Page 42 If the printer was installed previously in a wireless network environment, it could retain setup and configuration information from that environment. To prevent the printer from attempting to connect to the previous network, reset the wireless settings. For more information, refer to the System Administrator Guide at www.xerox.com/office/VLC405docs. Xerox ®...

  • Page 43: Connecting To A Telephone Line

    • Date and Time • Measurements • LDAP Settings • Apps Setup • Security Settings For more information on configuring the printer settings, refer to the System Administrator Guide at www.xerox.com/office/VLC405docs. Xerox ® VersaLink ® C405 Color Multifunction Printer User Guide...

  • Page 44: Configuring Airprint

    C C o o n n f f i i g g u u r r i i n n g g G G o o o o g g l l e e C C l l o o u u d d P P r r i i n n t t Google Cloud Print allows you to print documents that are stored in the cloud without using a print Xerox ®...
  • Page 45 After the printer is registered, a confirmation status window appears. 11. To access the Google Cloud Print feature, in your Google account, click Manage Your Printer. Note: The default printer name appears in this format: Model name (MAC address). Xerox ® VersaLink ®...

  • Page 46: Installing The Software

    Note: If the Software and Documentation disc is not available, download the latest drivers from www.xerox.com/office/VLC405drivers. 2. Select your printer model. 3. Click Install Drivers. 4. Select Install Print Driver, Install Scan Driver, or Install Print and Scan Drivers.

  • Page 47: Installing The Print Drivers For A Windows Usb Printer

    1. Insert the Software and Documentation disc into the appropriate drive on your computer. 2. Open Xerox Print Drivers 3.xx.x.dmg/.pkg as needed for your printer. ® 3. To run Xerox Print Drivers 3.xx.x.dmg/.pkg, double-click the appropriate file name. ® 4. When prompted, click Continue.
  • Page 48 (Rendevous), or connect using the IP address of your printer for an LPD/LPR connection. For a non-network printer, create a desktop USB connection. Online Support Assistant at: www.xerox.com/office/VLC405support To add the printer using Bonjour 1. From the computer Applications folder or from the dock, open System Preferences.

  • Page 49: Operating System Requirements

    5. Select your printer from the list, then click Add. Note: If the printer is not detected, ensure that the printer is on and that the cable is connected properly. 6. In the Print Using drop-down list, choose Select Printer Software. Xerox ® VersaLink ® C405 Color Multifunction Printer...

  • Page 50: Installing Drivers And Utilities For Unix And Linux

    Getting Started 7. In the printer software list, select the appropriate Xerox ® LAN fax driver model, then click OK. 8. Click Add. To add the printer by specifying the IP address 1. From the computer Applications folder or from the dock, open System Preferences.
  • Page 51 6. Select Add a printer using a TCP/IP address or hostname, then click Next. 7. From the Device type field, select Web Services Device. 8. Enter the printer IP address in the Hostname or IP address field, then click Next. 9. Click Close. Xerox ® VersaLink ®...

  • Page 52: More Information

    You can obtain more information about your printer from these sources: Resource Location Installation Guide Packaged with the printer. Other documentation for your printer www.xerox.com/office/VLC405docs Recommended Media List United States: www.xerox.com/rmlna European Union: www.xerox.com/rmleu Technical support information for your printer;...

  • Page 53: Customize And Personalize

    This chapter contains: • Customize and Personalize Overview..................54 • Customizing or Personalizing the Home Screen ............... 55 • Customizing or Personalizing the Apps..................56 • Creating and Using 1-Touch Apps................... 59 Xerox ® VersaLink ® C405 Color Multifunction Printer User Guide...

  • Page 54: Customize And Personalize Overview

    Configure 1-Touch Apps for use by all users, individual user groups, or for personal use. Personalization options ensure that the features and functions displayed meet individual user needs, improving efficiency. Xerox ® VersaLink ® C405 Color Multifunction Printer...

  • Page 55: Customizing Or Personalizing The Home Screen

    3. Touch and hold the required App. 4. Drag the App to the new location. 5. Release the App. 6. Touch Done. 7. Verify that the Apps appear in the correct location on the Home screen. Xerox ® VersaLink ® C405 Color Multifunction Printer...

  • Page 56: Customizing Or Personalizing The Apps

    5. Touch the needed options. Note: For logged-in administrators, a window appears that asks you to confirm if the changes are for a Guest or for you. 6. To save the current configuration, touch X. Xerox ® VersaLink ® C405 Color Multifunction Printer...

  • Page 57: Saving Presets

    1. At the printer control panel, press the Home button. 2. Touch the app required. 3. Scroll to the bottom, then touch Customize. 4. Touch Remove App Customization. 5. At the prompt, touch OK. Xerox ® VersaLink ® C405 Color Multifunction Printer...

  • Page 58: Customizing App Default Settings

    4. To remove all personalizations, click Reset. To confirm, click Reset. All the personalizations configured for your User Account are removed. 5. To log out, click on your User Account name shown in the top right corner, then click Log Out. Xerox ® VersaLink ®...

  • Page 59: Creating And Using 1-Touch Apps

    C C r r e e a a t t i i n n g g a a P P e e r r s s o o n n a a l l 1 1 - - T T o o u u c c h h A A p p p p To create a personal 1-Touch App: 1. At the printer control panel, press the Home button. 2. Touch Login, then enter a valid login name and password. Xerox ® VersaLink ®...

  • Page 60: Deleting Or Hiding A 1-Touch App

    • Hide: Use this option to remove the 1-Touch App from the Home screen. The 1-Touch App is still available, and you can add the App to the Home screen at any time. 5. Touch Done. Xerox ® VersaLink ®...

  • Page 61: Using A 1-Touch App

    If the quantity is displayed for Copy jobs, update the number of copies, as required. Touch Start. • If the Start Immediately option was selected during 1-Touch App setup, the device starts automatically. 6. To return to the Home screen, press the Home button. Xerox ® VersaLink ® C405 Color Multifunction Printer...

  • Page 63: Xerox ® Apps

    For more information about customizing the Home screen and the apps features, refer to Customize Personalize. A range of apps is available for download and installation from the Xerox ® App Gallery. These include Xerox ®...

  • Page 64: Xerox ® App Gallery

    5. Touch OK. A message is displayed stating completion instructions have been sent to the email address entered. 6. Touch Close. 7. Access your email account for the email address that you provided to Xerox ® App Gallery. 8. Open the Xerox ®...

  • Page 65: Logging Into Your Xerox ® App Gallery Account

    G G a a l l l l e e r r y y Xerox ® Apps add, extend, or customize the functionality of your device. You can use the Xerox ® Gallery App to browse and install apps at your device control panel.
  • Page 66 2. Touch Xerox App Gallery. 3. Enter your User Name using the touch screen keypad, then touch Enter. 4. Enter your Password using the touch screen keypad, then touch Enter. 5. Touch Log In. The Xerox ® App Gallery appears.

  • Page 67: Device

    You can configure many Device options to meet your individual needs. For details about configuring all Device settings, refer to the System Administrator Guide at www.xerox.com/office/VLC405support. D D e e v v i i c c e e O O p p t t i i o o n n s s...

  • Page 68: Supply Status

    To check the supplies status and set up alerts using the Embedded Web Server, refer to the System Administrator Guide at www.xerox.com/office/VLC405docs. C C h h e e c c k k i i n n g g t t h h e e S S u u p p p p l l i i e e s s S S t t a a t t u u s s a a t t t t h h e e C C o o n n t t r r o o l l P P a a n n e e l l 1.

  • Page 69: Billing And Usage Counters

    S S e e t t t t i i n n g g U U p p E E m m a a i i l l A A l l e e r r t t s s To check the supplies status and set up alerts using the Embedded Web Server, refer to the System Administrator Guide at www.xerox.com/office/VLC405docs. 1. To set up alerts to send to an email address, touch Device→Supplies→Email Alerts.

  • Page 70: Reset To Factory Defaults

    You can use the Remote Services option in the Embedded Web Server to send error and usage information to the Xerox support team to help them resolve problems quickly. For information about enabling Remote Services and uploading information to Xerox, refer to the System Administrator Guide at www.xerox.com/office/VLC405docs.

  • Page 71: Address Book

    Xerox ® Apps Address Book A A d d d d r r e e s s s s B B o o o o k k O O v v e e r r v v i i e e w w Use the Device Address Book to create individual contacts or group contacts for use with the Email, Fax, and Scan To Apps.
  • Page 72 Xerox ® Apps 7. To save the contact, touch OK. 8. To return to the Home screen, press the Home button. Editing or Deleting Contacts in the Address Book at the Control Panel 1. At the printer control panel, press the Home button.
  • Page 73 Xerox ® Apps 9. To delete the group, touch Delete Group, then touch Delete. 10. To return to the Home screen, press the Home button. A A d d d d i i n n g g o o r r E E d d i i t t i i n n g g C C o o n n t t a a c c t t s s i i n n t t h h e e A A d d d d r r e e s s s s B B o o o o k k i i n n t t h h e e E E m m b b e e d d d d e e d d...
  • Page 74 Xerox ® Apps A A d d d d i i n n g g o o r r E E d d i i t t i i n n g g G G r r o o u u p p s s i i n n t t h h e e A A d d d d r r e e s s s s B B o o o o k k i i n n t t h h e e E E m m b b e e d d d d e e d d...

  • Page 75: Creating And Managing Favorites

    Xerox ® Apps C C r r e e a a t t i i n n g g a a n n d d M M a a n n a a g g i i n n g g F F a a v v o o r r i i t t e e s s You can mark contacts as Favorites.
  • Page 76 Xerox ® Apps C C r r e e a a t t i i n n g g a a n n d d M M a a n n a a g g i i n n g g P P e e r r s s o o n n a a l l F F a a v v o o r r i i t t e e s s Personal Favorites can be created for individual apps when you are logged in to your user account on the device.
  • Page 77 Xerox ® Apps Using Personal Favorites To use a Personal Favorite: 1. At the printer control panel, press the Home button. 2. Touch Login, then enter a valid login name and password. 3. Load your original documents. • For single pages or paper that cannot be fed using the duplex automatic document feeder, use the document glass.
  • Page 78 Xerox ® Apps 5. Touch Favorites, then touch the Trash icon that corresponds with the Personal Favorite that you want to delete. 6. Touch Done. Removing Personalizations using the Embedded Web Server Note: Personalizations include your customized Home screen, Personal 1-Touch Apps, and Personal Favorites.

  • Page 79: Jobs

    Xerox ® Apps Jobs J J o o b b s s O O v v e e r r v v i i e e w w Use Jobs to view current jobs, print saved, personal, and secure jobs, and view details of completed jobs.

  • Page 80: Managing Special Job Types

    Xerox ® Apps • To view Saved Jobs, touch Saved Jobs. To print the job, touch the job, enter the quantity, then touch OK. To delete the job, touch the Trash icon, then touch Delete. • To view Personal jobs, touch Personal & Secure Jobs. To print the jobs, touch the folder, then touch Print All, or Delete All.
  • Page 81 Xerox ® Apps S S e e c c u u r r e e P P r r i i n n t t Use Secure Print to print sensitive or confidential information. After you send the job, it is held at the printer until you enter your passcode at the printer control panel.

  • Page 82: Managing Jobs Using The Embedded Web Server

    Xerox ® Apps 5. If prompted for a passcode, touch Skip. Note: When your folder contains Secure Print jobs and Personal Print jobs, the passcode prompt appears. 6. Select an option. • To print a Personal Print job, touch the job.
  • Page 83 Xerox ® Apps another application or the print driver. The files can be stored on a local computer hard drive, mass storage device, or network drive. 1. At your computer, open a Web browser. In the address field, type the IP address of the printer, then press Enter or Return.

  • Page 84: Copy

    Xerox ® Apps Copy C C o o p p y y O O v v e e r r v v i i e e w w To make a copy, the device scans your original documents and temporarily stores the images.
  • Page 85 Xerox ® Apps • Use the document glass for single pages or paper that cannot be fed using the single-pass duplex automatic document feeder. Lift the document feeder, then place the original document face down in the upper-left corner of the document glass.

  • Page 86: Copy Workflows

    Xerox ® Apps C C o o p p y y W W o o r r k k f f l l o o w w s s Note: Some features are hidden from view when the Copy App is installed. For more...
  • Page 87 Xerox ® Apps 4. To enable Auto Background Suppression, touch the Auto Background Suppression toggle button. 5. To enable Auto Contrast, touch the Auto Contrast toggle button. 6. To adjust the Contrast manually, ensure that the Auto Contrast toggle button is off, then move the slider to increase or decrease the contrast.
  • Page 88 Xerox ® Apps 4. Touch Mode, then select one of the following options: • Off: This option is the default setting. • Both Pages: This option scans both pages of an open book onto two sheets of paper. • Left/Right Page Only: This option scans the left or right page of an open book onto a single sheet of paper.
  • Page 89 Xerox ® Apps C C r r e e a a t t i i n n g g a a B B o o o o k k l l e e t t The booklet feature reduces the original page images to fit two images on each side of the printed page.
  • Page 90 Xerox ® Apps • Blank: This option inserts a blank front cover. • Print on Side 1 Only: This option prints on the front side of the cover only. • Print on Side 2 Only: This option prints on the back side of the cover only.
  • Page 91 Xerox ® Apps 6. Touch the Start button. The sample copy prints. 7. Inspect the sample copy, then select one of the following options. • If the copy is unsatisfactory, touch Delete. The job is canceled and no more copies are printed.
  • Page 92 Xerox ® Apps d. Touch OK. 7. To insert a Bates Stamp: a. Select the required page location, then touch Bates Stamp. b. Touch Prefix, then select the required entry. Touch OK. Note: To create a prefix, touch the edit icon for Not in Use. Enter the required text, then touch OK.

  • Page 93: Id Card Copy

    Xerox ® Apps ID Card Copy I I D D C C a a r r d d C C o o p p y y O O v v e e r r v v i i e e w w You can use the ID Card Copy App to copy both sides of an ID card or small document onto one side of paper.

  • Page 94: Email

    Xerox ® Apps Email E E m m a a i i l l O O v v e e r r v v i i e e w w You can use the Email app to scan images and attach them to emails. You can specify the file name and format of the attachment, and include a subject heading and message for the email.
  • Page 95 Xerox ® Apps • For single pages or paper that cannot be fed using the single-pass duplex automatic document feeder, use the document glass. Lift the automatic document feeder, then place the original documents face down in the upper-left corner of the document glass.

  • Page 96: Previewing And Building Jobs

    Xerox ® Apps • To save the scanned document with a specific file name, touch the attachment file name, enter a new name using the touch screen keypad, then touch Enter. • To save the scanned document with a specific file format, touch the attachment file format, then select the required format.
  • Page 97 Xerox ® Apps 8. To start scanning, touch Preview. The original documents are scanned and preview images are displayed on the screen. 9. Scroll through and check the preview images. To change the view orientation, use the Rotate button. Do one of the following.

  • Page 98: Scan To

    Xerox ® Apps Scan To S S c c a a n n T T o o O O v v e e r r v v i i e e w w The Scan To feature provides several methods for scanning and storing an original document.

  • Page 99: Scanning To A Usb Flash Drive

    Xerox ® Apps 5. To save the scanned document as a specific file name, touch the attachment file name, then enter a new name using the touch screen keypad. Touch Enter. 6. To save the scanned document as a specific file format, touch the attachment file format, then select the required format.

  • Page 100: Scanning To A User Home Folder

    Xerox ® Apps 9. To begin the scan, press Scan. The printer scans your images to the folder that you specified. 10. If you are scanning from the document glass, when prompted, to finish, touch Done or to scan another page, touch Add Page.

  • Page 101: Scan To Desktop

    Xerox ® Apps 9. Adjust scanning options as needed. 10. To begin the scan, press Scan. If you are scanning from the document glass, when prompted, to finish, touch Done, or to scan another page, touch Add Page. Note: If you are scanning a document from the automatic document feeder, a prompt does not appear.
  • Page 102 Xerox ® Apps S S h h a a r r i i n n g g a a F F o o l l d d e e r r o o n n a a W W i i n n d d o o w w s s C C o o m m p p u u t t e e r r 1.
  • Page 103 Xerox ® Apps • Nickname: Enter the name that you want to appear in the Address Book. • Type: Select the network connection type. • IP Address: Port / Host Name: Port or IPv6 Address/Prefix : Port: The option selected forType determines which option displays in this field.

  • Page 104: Scanning Images Into An Application On A Connected Computer

    Xerox ® Apps 10. If you are scanning from the document glass, when prompted, to finish, touch Done, or to scan another page, touch Add Page. Note: If you are scanning a document from the automatic document feeder, a prompt does not appear.

  • Page 105: Scanning To A Desktop Computer Using A Usb Cable Connection

    Xerox ® Apps 8. Click Scan. 9. To import the scan, in the Import Pictures and Video window, click Import. The scanned image is stored in the default My Pictures folder. S S c c a a n n n n i i n n g g t t o o a a D D e e s s k k t t o o p p C C o o m m p p u u t t e e r r U U s s i i n n g g a a U U S S B B C C a a b b l l e e...

  • Page 106: Previewing And Building Jobs

    Xerox ® Apps 7. To resize the frame, select the corner points, then move them. 8. For most scanning applications, to begin scanning, click Scan. The printer scans your original documents and saves the images to the output destination specified in the software application.

  • Page 107: Fax

    Not all options listed are supported on all printers. Some options apply only to a specific printer model, configuration, operating system, or print driver type. For details, refer to the System Administrator Guide at www.xerox.com/office/VLC405docs. You can adjust various settings for individual Fax jobs and save settings as Presets for future jobs. The list of features can be customized, and some features could be hidden from view when the app is installed.
  • Page 108 Xerox ® Apps • Use the document glass for single pages or paper that cannot be fed using the duplex automatic document feeder. Lift the document feeder, then place the original document face down in the upper-left corner of the document glass.

  • Page 109: Sending A Fax

    Note: Before you use this feature, ensure that the printer is set to the current time. For details, refer to the System Administrator Guide at www.xerox.com/office/VLC405docs. To specify the time to send your fax: 1. At the printer control panel, press the Home button.
  • Page 110 Xerox ® Apps To send a cover sheet with a fax: 1. At the printer control panel, press the Home button, then touch Fax. 2. Add fax recipient names and adjust fax settings, as needed. For details, refer to Sending a Fax.
  • Page 111 2. Log in as Admin. Note: For information on logging in as a system administrator, refer to the System Administrator Guide at www.xerox.com/office/VLC405docs. 3. Touch Device→Apps→Fax. 4. Touch Fax Forwarding→Fax Forwarding. 5. Select Off, Receive Only, Send Only, or Send & Receive.
  • Page 112 Xerox ® Apps To send a fax manually: 1. At the printer control panel, press the Home button, then touch Fax. 2. Touch Manual Send. Note: To display the menu without entering a fax number, at the top of the screen, touch Fax.
  • Page 113 File→Print or press CMD+P. 2. Select the required printer. 3. To access the fax driver settings, click Preview, select Xerox Features, then from Job Type list, select Fax. 4. To add a recipient, in the Fax window, click the Recipients tab, then click the Add Recipient icon.
  • Page 114 Xerox ® Apps 5. Type the recipient name and fax number, add other information as needed, then click OK. 6. To add more recipients, repeat this procedure. 7. To include a cover sheet, click the Cover Sheet tab. 8. From the Cover Sheet list, select Print a Cover Sheet, then enter the details as needed.
  • Page 115 Xerox ® Apps • To discard the job, touch X, then touch Delete and Close. 10. To return to the Home screen, press the Home button. Xerox ® VersaLink ® C405 Color Multifunction Printer User Guide...

  • Page 116: Usb

    Xerox ® Apps U U S S B B O O v v e e r r v v i i e e w w Use the Print from USB feature to print jobs already stored on a USB drive. Jobs in a print-ready format, such as PDF, TIFF, or JPEG, can be printed.

  • Page 117: Printing From A Usb Flash Drive Already Inserted In The Printer

    Xerox ® Apps P P r r i i n n t t i i n n g g f f r r o o m m a a U U S S B B F F l l a a s s h h D D r r i i v v e e A A l l r r e e a a d d y y I I n n s s e e r r t t e e d d i i n n t t h h e e P P r r i i n n t t e e r r 1.

  • Page 119: Printing

    Printing This chapter contains: • Printing Overview ......................... 120 • Selecting Printing Options ....................121 • Printing Features ........................127 • Using Custom Paper Sizes..................... 138 Xerox ® VersaLink ® C405 Color Multifunction Printer User Guide...

  • Page 120: Printing Overview

    +P for Windows, or CMD+P for Macintosh. 4. Select your printer. 5. To access the print driver settings: • For Windows, select Properties or Preferences. • For Macintosh, select Xerox ® Features. The title of the button can vary depending on your application.

  • Page 121: Selecting Printing Options

    Printing Selecting Printing Options Printing options, also called print driver software options, are specified as Printing preferences in Windows and Xerox ® Features in Macintosh. Printing options include settings for 2-sided printing, page layout, and print quality. Printing options that are set from Printing preferences within the Devices and Printers window become the default setting.
  • Page 122 S S a a v v i i n n g g a a S S e e t t o o f f C C o o m m m m o o n n l l y y U U s s e e d d P P r r i i n n t t i i n n g g O O p p t t i i o o n n s s f f o o r r W W i i n n d d o o w w s s You can define and save a set of options, so that you can apply them to future print jobs. In Xerox ®...

  • Page 123: Macintosh Printing Options

    To use specific printing options, change the settings before sending the job to the printer. 1. With the document open in your application, click File→Print. 2. Select your printer. 3. In the Print Options menu, select Xerox Features. Note: To see all printing options, click Show Details.
  • Page 124 • Provide a common look and feel across the many different suppliers of UNIX and Linux operating systems. Installing Xerox ® Printer Manager Before you begin, ensure that you have root or superuser privileges to install Xerox ® Printer Manager. To install Xerox ®...
  • Page 125 Downloads page on the Xerox Support website. 2. Copy the PPD file into the CUPS ppd/Xerox folder on your workstation. If you are unsure of the location of the folder, use the Find command to locate the PPD files.

  • Page 126: Mobile Printing Options

    • The name and location of your printer appears in a list of MOPRIA ™ -enabled printers on connected devices. To print using MOPRIA , follow the directions provided with your mobile device. ™ Xerox ® VersaLink ® C405 Color Multifunction Printer User Guide...

  • Page 127: Printing Features

    • The system administrator can restrict users from deleting jobs. If a system administrator has restricted job deletion, you can view the jobs, but not delete them. • Only the user that sent the job or the system administrator can delete a Secure Print job. Xerox ® VersaLink ®...

  • Page 128: Printing Special Job Types

    • For Windows, click Printer Properties. Depending on your application, the title of the button can vary. • For Macintosh, in the Print window, click Print Options, then select Xerox Features. 3. For Job Type, select Saved Job. 4. Type a job name or select a name from the list, then click OK.

  • Page 129: Selecting Paper Options For Printing

    • For Windows, paper options are in the Paper field on the Printing Options tab. • For Macintosh, in the Print window, in Xerox Features, paper options are in the Paper field for Paper/Output.

  • Page 130: Printing On Both Sides Of The Paper

    P P r r i i n n t t Q Q u u a a l l i i t t y y Print-quality modes: • Standard print-quality mode: 600 x 600 dpi • Enhanced print-quality mode: 600 x 600 dpi, 8-bit depth Xerox ® VersaLink ®...

  • Page 131: Image Options

    • For Macintosh, in the Print window, in Xerox Features, Color Options is on the Paper/Output list. The following options are available: • Xerox Black and White: This feature converts all color in the document to black and white or shades of gray.

  • Page 132: Printing Mirror Images

    P P r r i i n n t t i i n n g g B B o o o o k k l l e e t t s s With 2-sided printing, you can print a document in the form of a small booklet. You can create booklets from any paper size that is supported for 2-sided printing. Xerox ® VersaLink ®...

  • Page 133: Using Special

    • For Windows, the Special Pages tab is on the Document Options tab. • For Macintosh, in the Print window, in Xerox Features, Special Pages is in the Paper field for Paper/ Output. P P r r i i n n t t i i n n g g C C o o v v e e r r P P a a g g e e s s A cover page is the first or last page of a document.
  • Page 134 1, 6, 9, 10, and 11, type 1,6,9-11. • Paper: Displays the default size, color, and type of paper selected in Use Job Settings. • 2-Sided Printing allows you to select 2-sided printing options. Click the Down arrow to select an option: Xerox ® VersaLink ®...

  • Page 135: Printing Watermarks For Windows

    • To define the location of the image on the page, specify the position option, or to move the image in each direction in increments of 1, use the arrows. 6. Under Layering, select how to print the watermark: Xerox ® VersaLink ®...

  • Page 136: Orientation

    P P r r i i n n t t i i n n g g B B a a n n n n e e r r P P a a g g e e s s To enable or disable Banner Pages, contact your system administrator, or see the System Administrator Guide at www.xerox.com/office/VLC405docs. Xerox ®...

  • Page 137: Selecting Job Completion Notification For Windows

    1. Click Notifications. 2. Click Notify for Completed Jobs, then select an option. • Enabled: This option turns on notifications. • Disabled: This option turns off the Notification feature. 3. Click OK. Xerox ® VersaLink ® C405 Color Multifunction Printer...

  • Page 138: Using Custom Paper Sizes

    C C r r e e a a t t i i n n g g a a n n d d S S a a v v i i n n g g C C u u s s t t o o m m P P a a p p e e r r S S i i z z e e s s i i n n t t h h e e P P r r i i n n t t D D r r i i v v e e r r You can print custom-size paper from any paper tray. Custom-size paper settings are saved in the print driver and are available for you to select in all your applications. Xerox ® VersaLink ®...
  • Page 139 4. Touch the current paper size setting, then from the list, touch Custom. 5. In the Custom Paper Size screen, enter the height and width of the new paper size. 6. To save the setting, touch OK. 7. To return to the Home screen, press the Home button. Xerox ® VersaLink ®...

  • Page 141: Paper And Media

    Paper and Media This chapter contains: • Supported Paper........................142 • Loading Paper ........................147 • Printing on Special Paper ...................... 154 Xerox ® VersaLink ® C405 Color Multifunction Printer User Guide...

  • Page 142: Supported Paper

    For best results, use Xerox paper and media recommended for your printer. R R e e c c o o m m m m e e n n d d e e d d M M e e d d i i a a A list of paper and media recommended for your printer is available at: •...

  • Page 143: Paper Storage Guidelines

    Caution: The Xerox Warranty, Service Agreement, or Xerox Total Satisfaction Guarantee does not cover damage caused by using unsupported paper or specialty media. The Xerox Total Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside these areas. Please contact your local representative for details.

  • Page 144: Supported Standard Paper Sizes

    DL envelope (110 x 220 mm, 4.33 x 8.66 in.) in.) Postcard (102 x 152 mm, 4 x 6 in.) 127 x 178 mm, 5 x 7 in. Statement (140 x 216 mm, 5.5 x 8.5 in.) Xerox ® VersaLink ® C405 Color Multifunction Printer User Guide...

  • Page 145: Supported Standard Paper Sizes For Automatic 2-Sided Printing

    S S i i d d e e d d P P r r i i n n t t i i n n g g Paper Type Weight Recycled 60–105 g/m² Custom 1 Bond 75–105 g/m² Hole-Punched Letterhead Plain Pre-Printed Lightweight Cardstock 106–163 g/m² Lightweight Glossy Cardstock Cardstock 164–220 g/m² Glossy Cardstock Xerox ® VersaLink ® C405 Color Multifunction Printer User Guide...

  • Page 146: Supported Custom Paper Sizes

    • Rotate stock frequently. Long periods of storage in extreme conditions can cause glossy cardstock to curl and jam in the printer. • In the print driver software, select the desired glossy cardstock type or select the tray loaded with the desired paper. Xerox ® VersaLink ®...

  • Page 147: Loading Paper

    1. To remove the tray from the printer, pull out the tray until it stops, lift the front of the tray slightly, then pull it out. 2. At the back of the paper tray, press the paper lift tray down until it locks. Xerox ® VersaLink ®...
  • Page 148 • For 2-sided printing, load letterhead and pre-printed paper face down with the top edge feeding into the printer. Note: Do not load paper above the maximum fill line. Overfilling the tray can cause the printer to jam. Xerox ® VersaLink ® C405 Color Multifunction Printer...
  • Page 149 • To select a paper type, touch the current paper type, then select a paper type. • To select a paper color, touch the current paper color, then select a paper color. e. To save the settings, touch OK. f. To return to the Home screen, press the Home button. Xerox ® VersaLink ®...

  • Page 150: Loading Paper In The Bypass Tray

    1. Open the bypass tray. If the bypass tray is loaded with paper already, remove any paper that is a different size or type. 2. Pull out the extension tray for larger sizes. 3. Move the width guides to the edges of the tray. Xerox ® VersaLink ®...
  • Page 151 Note: To avoid jams and misfeeds, do not remove paper from its packaging until you are ready to use it. 5. Load the paper in the tray. Load hole-punched paper with the holes to the left. Xerox ® VersaLink ®...
  • Page 152 7. If the control panel prompts you, verify the size, type, and color on the screen. If you are not prompted, change the paper settings. a. At the printer control panel, press the Home button. b. Touch Device→Paper Trays. Xerox ® VersaLink ®...

  • Page 153: Configuring Trays 1 Or 2 For The Paper Length

    • To extend the tray, hold the back of the tray with one hand. With the other hand, press the release latch at the front of the tray and pull the ends outward until they latch. Xerox ® VersaLink ®...

  • Page 154: Printing On Special Paper

    Paper and Media Printing on Special Paper To order paper or other media, contact your local reseller or visit www.xerox.com/office/ VLC405supplies. For reference: • www.xerox.com/rmlna Recommended Media List (United States) • www.xerox.com/rmleu Recommended Media List (Europe) E E n n v v e e l l o o p p e e s s You can print envelopes from the bypass tray only.
  • Page 155 Note: If you do not load envelopes in the bypass tray right after they have been removed from the packaging, they can bulge. Flatten them to avoid jams. 3. To load envelopes, select an option: Xerox ® VersaLink ® C405 Color Multifunction Printer...
  • Page 156 – Insert envelopes with the print side up, flaps open and down, and the bottom of the envelope going into the printer. – Insert the envelopes with the short edge feeding into the printer, flaps down, and flaps to the right. Xerox ® VersaLink ®...
  • Page 157 4. If the control panel prompts you, verify the size, type and color on the screen. If you are not prompted, change the paper settings. a. At the printer control panel, press the Home button. b. Touch Device→Paper Trays. Xerox ® VersaLink ®...

  • Page 158: Labels

    • Before loading labels, remove all other paper from the tray. WARNING: Do not use any sheet where labels are missing, curled, or pulled away from the backing sheet. It could damage the printer. Xerox ® VersaLink ® C405 Color Multifunction Printer...
  • Page 159 • To select a paper type, touch the current paper type, then select labels. • To select a paper color, touch the current paper color, then select a paper color. d. To save the settings, touch OK. 5. To return to the Home screen, press the Home button. Xerox ® VersaLink ®...

  • Page 161: Maintenance

    • General Precautions......................162 • Cleaning the Printer......................163 • Adjustments and Maintenance Procedures ................176 • Supplies..........................180 • Managing the Printer ......................183 • Moving the Printer........................ 184 Xerox ® VersaLink ® C405 Color Multifunction Printer User Guide...

  • Page 162: General Precautions

    • Do not touch the electrical contacts or gears. Doing so could damage the printer and cause the print quality to deteriorate. • Ensure that any parts removed during cleaning are replaced before you plug in the printer. Xerox ® VersaLink ®...

  • Page 163: Cleaning The Printer

    1. Slightly dampen a soft, lint-free cloth with water. 2. Remove any paper or other media from the output tray. If the output tray extension is open, close 3. Open the document cover. Xerox ® VersaLink ®...
  • Page 164 Maintenance 4. Wipe the surfaces of the document glass until they are clean and dry. Note: For best results, use Xerox ® Glass Cleaner to remove marks and streaks. 5. Wipe the white underside of the document cover until it is clean and dry.
  • Page 165 • Remove any remaining pieces of paper or debris. For more information, refer to Clearing Paper Jams. • Remove any dust with a dry, lint-free clean cloth. Xerox ® VersaLink ® C405 Color Multifunction Printer...
  • Page 166 Caution: Be careful not to spill toner when handling the waste cartridge. 1. Power off the printer. 2. Remove the waste cartridge: a. Open the right side door. Xerox ® VersaLink ® C405 Color Multifunction Printer User Guide...
  • Page 167 Note: • Be careful not to spill toner when handling the waste cartridge. • After removing the waste cartridge, do not touch the area shown in the illustration. Xerox ® VersaLink ® C405 Color Multifunction Printer...
  • Page 168 Remove the cleaning rod from inside of the printer. b. Insert the cleaning rod into one of the four cleaning holes until it stops, then move the rod in and out to the full extent two more times. Xerox ® VersaLink ®...
  • Page 169 Note: If the waste cartridge does not fit into place properly, ensure that the cleaning rod is inserted fully. a. To lock the waste cartridge, rotate the waste cartridge lock lever 90 degrees clockwise. Xerox ® VersaLink ® C405 Color Multifunction Printer...
  • Page 170 If the print or color density is too light, missing, or the background is foggy, clean the density sensor. To clean the color toner density sensor: 1. Power off the printer. 2. Push down on the rear door release and pull open the door. 3. Remove the waste cartridge: Xerox ® VersaLink ® C405 Color Multifunction Printer...
  • Page 171 Maintenance a. Open the right side door. b. To unlock the waste cartridge, rotate the waste cartridge lever 90 degrees counterclockwise. Xerox ® VersaLink ® C405 Color Multifunction Printer User Guide...
  • Page 172 Note: • Be careful not to spill toner when handling the waste cartridge. • After removing the waste cartridge, do not touch the area shown in the illustration. Xerox ® VersaLink ® C405 Color Multifunction Printer...
  • Page 173 To avoid toner spills or malfunction, do not lay the waste cartridge on its side. 4. Clean the color toner density sensor: a. Open the top cover. b. Grasp the handles on the top of the transfer belt, then pull to remove it from the printer. Xerox ® VersaLink ®...
  • Page 174 At the rear of the printer, use a dry cotton swab to clean the color toner density sensor. d. At the front of the printer, reinsert the transfer belt into the printer. e. Close the top cover. 5. Insert the waste cartridge. Xerox ® VersaLink ®...
  • Page 175 If the waste cartridge does not fit into place properly, ensure that the cleaning rod is inserted fully. a. To lock the waste cartridge, rotate the waste cartridge lock lever 90 degrees clockwise. b. Close the right side door. 6. Close the rear door. Xerox ® VersaLink ® C405 Color Multifunction Printer...

  • Page 176: Adjustments And Maintenance Procedures

    • If no adjustment is desired, touch None. 5. To select the source paper tray, touch Paper Supply, then touch the desired tray. 6. To begin the color calibration, touch Start. Follow the onscreen instructions. 7. When finished, touch Close. Xerox ® VersaLink ®...
  • Page 177 V V e e r r i i f f y y i i n n g g P P a a p p e e r r R R e e g g i i s s t t r r a a t t i i o o n n 1. At the printer control panel, press the Home button. 2. Log in as administrator. For details, refer to the System Administrator Guide at www.xerox.com/ office/VLC405docs. 3. Touch Device→Support→Image Position.
  • Page 178 P P e e r r f f o o r r m m i i n n g g a a P P a a p p e e r r R R e e g g i i s s t t r r a a t t i i o o n n A A d d j j u u s s t t m m e e n n t t 1. At the control panel, press the Home button. 2. Log in as administrator. For details, refer to the System Administrator Guide at www.xerox.com/ office/VLC405docs. 3. Touch Device→Support→Image Position.
  • Page 179 8. As needed, to enter additional values, repeat the previous steps. 9. Print another sample page, then repeat the process until you complete the registration corrections. 10. To return to the Home screen, press the Home button. Xerox ® VersaLink ®...

  • Page 180: Supplies

    It is important to order these items when the messages first appear to avoid interruptions to your printing. An error message appears on the control panel when supplies must be replaced. Order supplies from your local reseller or go to www.xerox.com/office/VLC405supplies. Xerox ®...
  • Page 181 Agreement, and Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this printer. The Total Satisfaction Guarantee is available in the United States and Canada.
  • Page 182 R R e e c c y y c c l l i i n n g g S S u u p p p p l l i i e e s s For more information on the Xerox supplies recycling program, go to www.xerox.com/gwa.

  • Page 183: Managing The Printer

    Services Upload feature to simplify the process. You can enable Remote Services to send billing meter readings to Xerox automatically so that you do not have to collect the readings manually. For more information, refer to the System Administrator Guide at www.xerox.com/...

  • Page 184: Moving The Printer

    Pulling the cord can damage it, which can lead to fire or electric shock. 2. Remove any paper or other media from the output tray. If the output tray extension is extended, close it. Xerox ® VersaLink ®...
  • Page 185 • When moving the printer over a long distance, remove the drum cartridge and toner cartridges to prevent toner from spilling. Caution: Failure to repackage the printer properly for shipment can result in damage not covered by the Xerox ® Warranty, Service Agreement, or Total Satisfaction Guarantee. The Xerox ®...
  • Page 187 • General Troubleshooting ...................... 188 • Paper Jams........................... 193 • Print-Quality Problems ......................208 • Copy and Scan Problems ...................... 215 • Fax Problems ........................216 • Getting Help......................... 218 Xerox ® VersaLink ® C405 Color Multifunction Printer User Guide...

  • Page 188: General Troubleshooting

    Power off the printer, then power on again. For more information, refer to Printing the Error History Report. If the error persists, contact your Xerox representative. The printer is connected to an uninterruptible power Power off the printer, then connect the power cord to supply.
  • Page 189 The printer has an error. If the Status LED is blinking amber, follow the instructions on the control panel to clear the error. If the error persists, contact your Xerox representative. The printer is out of paper. Load paper into the tray.
  • Page 190 Demonstration Print. If the page prints at the rated speed of the printer, you could have a network or printer installation issue. For additional help, contact the system administrator. Xerox ® VersaLink ® C405 Color Multifunction Printer...
  • Page 191 Automatically Select. 4 Check that you have the latest print driver installed. For details, go to www.xerox.com/office/ VLC405support. Note: To have the print driver select the tray, set the tray used as the paper source to Auto Selection Enabled.
  • Page 192 If you cannot remove the obstruction, contact your Xerox representative. P P a a p p e e r r T T r r a a y y W W i i l l l l N N o o t t C C l l o o s s e e...

  • Page 193: Paper Jams

    If a sheet of paper is wrapped around the heat roller, do not try to remove it immediately. Power off the printer immediately and wait 40 minutes for the fuser to cool. Try to remove the jam after the printer has cooled. If the error persists, contact your Xerox representative.
  • Page 194 • Loading more than one type, size, or weight of paper in a tray at the same time. • Overfilling the tray. • Allowing the output tray to overfill. For a detailed list of supported paper, go to www.xerox.com/rmlna. Xerox ®...
  • Page 195 • Do not load original documents above the MAX fill line. • Adjust the paper guides so that they fit against the paper. • Use supported paper only. For details, refer to Document Feeder Guidelines. Xerox ® VersaLink ® C405 Color Multifunction Printer...
  • Page 196 To resolve the error that appears on the control panel, clear all paper from the paper path. 1. Remove any paper from the Bypass Tray. 2. Grasp both sides of the Bypass Tray, then pull it straight out of the printer. 3. Pull out Tray 1 until it stops. Xerox ® VersaLink ®...
  • Page 197 6. Insert Tray 1 into the printer, then push it in all the way. Note: If the tray is extended for legal-size paper, the tray protrudes when it is inserted into the printer. Xerox ® VersaLink ® C405 Color Multifunction Printer...
  • Page 198 To resolve the error that appears on the control panel, clear all paper from the paper path. 1. Remove any paper from the Bypass Tray. 2. Grasp both sides of the Bypass Tray, then pull it straight out of the printer. Xerox ® VersaLink ®...
  • Page 199 Troubleshooting 3. Pull out Tray 1 until it stops. 4. To remove the tray, lift the front of it slightly, then pull it out of the printer. 5. Remove the jammed paper. Xerox ® VersaLink ® C405 Color Multifunction Printer...
  • Page 200 • To confirm the same paper size, type, or color, touch OK. • To select a new paper size, type or color, touch the current setting, then select a new setting. When finished, touch OK. 10. To return to the Home screen, press the Home button. Xerox ® VersaLink ®...
  • Page 201 2. To remove the tray, lift the front of it slightly, then pull it out of the printer. 3. Remove any crumpled paper from the tray and any remaining paper jammed at the front of the printer. Xerox ® VersaLink ®...
  • Page 202 • To confirm the same paper size, type, or color, touch OK. • To select a new paper size, type, or color, touch the current setting, select a new setting then touch OK. 6. To return to the Home screen, press the Home button. Xerox ® VersaLink ®...
  • Page 203 1. Push down on the rear door release and pull open the door. 2. If paper is jammed in the Fuser, raise both green levers to open the Fuser. 3. To open the paper guide, raise the green handle. Xerox ® VersaLink ®...
  • Page 204 4. Remove any jammed paper from the back of the printer. 5. Close the paper guide on the Fuser. 6. Lower the green levers to their original position. 7. Close the rear door. Xerox ® VersaLink ® C405 Color Multifunction Printer...
  • Page 205 Remove the paper from the paper tray. Load new, dry paper into the tray. Too much static electricity is present. Load a new ream of paper. Using unsupported paper. Use only Xerox ® -approved paper. For details, refer to Supported Paper.
  • Page 206 Troubleshooting Probable Causes Solutions Using paper of the wrong size, Use only Xerox approved paper. For more information, refer to thickness, or type. Supported Paper. The feed rollers are dirty. With a clean, lint-free cloth moistened with water, wipe the feed rollers until they are clean.
  • Page 207 Ensure that paper is loaded into the correct tray. For more information, refer to Supported Paper. Tray is loaded with mixed paper. Load the tray with only one type and size of paper. Xerox ® VersaLink ® C405 Color Multifunction Printer User Guide...

  • Page 208: Print-Quality Problems

    Caution: The Xerox Warranty, Service Agreement, or Xerox Total Satisfaction Guarantee does not cover damage caused by using unsupported paper or specialty media. The Xerox Total Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside these areas. Contact your local Xerox representative for details.
  • Page 209 For details, refer to Information Pages. If the print quality does not improve after performing the appropriate action, contact your Xerox representative. Note: • To maintain print quality, the toner or drum cartridges for many models of equipment are designed to stop functioning at a predetermined point.
  • Page 210 Registration. Faded printouts with multiple The toner cartridges are not Verify that the toner cartridges colors faded. Xerox ® toner cartridges. meet specifications, and replace them if necessary. The paper being used is outside Replace the paper with a...
  • Page 211 Troubleshooting Symptom Probable Causes Solutions The high-voltage supply is For assistance, go to the Xerox ® defective. Support website at www.xerox. com/office/VLC405support. Only one color is faded. Toner cartridge is empty or Check the condition of the toner damaged. cartridge and replace it if necessary.
  • Page 212 Probable Causes Solutions There is a problem with the toner Check the toner cartridge for cartridge for that color. damage and replace if necessary. For assistance, go to the Xerox ® Support website at www.xerox. com/office/VLC405support. Partial blanks, creased paper, or The paper is damp.
  • Page 213 White line or lines running through Paper or debris is dragging the Remove the paper or debris from all colors. bottom of the transfer belt. the printer. For assistance, go to the Xerox ® Support website at www.xerox. com/office/VLC405support. Slanted printing.
  • Page 214 • 57 mm (2.2 in.) - Transfer Roller 3 If the repeating defects match one of these distances, replace that item. 4 If the distance matches the Transfer Belt or Transfer Roller, call for service. Xerox ® VersaLink ® C405 Color Multifunction Printer User Guide...

  • Page 215: Copy And Scan Problems

    Adjust color settings and confirm that the correct Original Type is set. Perform the Scan Color Consistency procedure. For more information, refer to Color Registration. If the problem persists, for online support information, go to www.xerox.com/office/VLC405support. Xerox ® VersaLink ® C405 Color Multifunction Printer...

  • Page 216: Fax Problems

    The telephone line is connected Verify the telephone connection. If incorrectly. it is disconnected, connect it. There is a problem with the fax Contact the recipient. machine of the recipient. Xerox ® VersaLink ® C405 Color Multifunction Printer User Guide...
  • Page 217 If the problem persists, for online support information, go to www.xerox.com/office/VLC405support. P P r r o o b b l l e e m m s s R R e e c c e e i i v v i i n n g g F F a a x x e e s s...

  • Page 218: Getting Help

    The Online Support Assistant is a knowledge base that provides instructions and troubleshooting help to solve your printer problems. You can find solutions for print-quality problems, paper jams, software installation issues, and more. To access the Online Support Assistant, go to www.xerox.com/office/VLC405support. Xerox ®...
  • Page 219 M M o o r r e e I I n n f f o o r r m m a a t t i i o o n n a a b b o o u u t t Y Y o o u u r r P P r r i i n n t t e e r r To obtain more information about your printer, refer to More Information. Xerox ® VersaLink ®...
  • Page 221 Specifications This appendix contains: • Printer Configurations and Options..................222 • Physical Specifications......................224 • Environmental Specifications....................228 • Electrical Specifications ......................229 • Performance Specifications....................230 Xerox ® VersaLink ® C405 Color Multifunction Printer User Guide...
  • Page 222 Document Feeder Single-Pass Duplex Automatic Document Feeder Document Feeder Capacity 50 sheets • 600 x 600 dpi Scan Resolution • Up to 1200 dpi interpolated • Up to 600 dpi Xerox ® VersaLink ® C405 Color Multifunction Printer User Guide...
  • Page 223 O O p p t t i i o o n n s s a a n n d d U U p p g g r r a a d d e e s s • Wireless network adapter • 320-GB Hard Drive • 550-Sheet Feeder • Stand • External Card Reader / RFID Kit • Foreign Device Interface Kit • Xerox ® Common Access Card Enablement Kit Xerox ® VersaLink ®...
  • Page 224 S S t t a a n n d d a a r r d d C C o o n n f f i i g g u u r r a a t t i i o o n n Xerox ®...
  • Page 225 Standard Configuration 550-Sheet Feeder Width 932 mm (36.7 in.) 932 mm (36.7 in.) Depth 1540 mm (60.6 in.) 1540 mm (60.6 in.) Height 919 mm (36.2 in.) 1014 mm (39.9 in.) Xerox ® VersaLink ® C405 Color Multifunction Printer User Guide...
  • Page 226 C C l l e e a a r r a a n n c c e e R R e e q q u u i i r r e e m m e e n n t t s s f f o o r r B B a a s s e e C C o o n n f f i i g g u u r r a a t t i i o o n n Xerox ®...
  • Page 227 C C l l e e a a r r a a n n c c e e R R e e q q u u i i r r e e m m e e n n t t s s f f o o r r O O p p t t i i o o n n a a l l 5 5 5 5 0 0 - - S S h h e e e e t t F F e e e e d d e e r r Xerox ®...
  • Page 228 E E l l e e v v a a t t i i o o n n For optimum performance, use the printer at elevations below 3100 m (10,170 ft.). Xerox ® VersaLink ®...
  • Page 229 R R e e c c y y c c l l i i n n g g S S u u p p p p l l i i e e s s If you want to return used supplies for recycling, follow the instructions included with the new supplies. If the instructions or shipping label are not available, for more information, go to: www. xerox.com/gwa. Xerox ® VersaLink ®...
  • Page 230 Maximum Print Speeds: • 1-sided printing: 36 ppm on Letter-sized paper and 35 ppm on A4 paper • 2-sided printing: 24 images per minute on Letter-sized paper and on A4 paper • Heavyweight Paper: 18 ppm Xerox ® VersaLink ®...
  • Page 231 Regulatory Information This appendix contains: • Basic Regulations ......................... 232 • Copy Regulations........................238 • Fax Regulations ........................241 • Safety Certification ......................245 • Material Safety Data Sheets....................246 Xerox ® VersaLink ® C405 Color Multifunction Printer User Guide...

  • Page 232: Basic Regulations

    • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. Changes or modifications to this equipment not approved by Xerox can void the authority of the user to operate this equipment. WARNING: To ensure compliance with Part 15 and Part 18 of the FCC rules, use shielded interface cables.
  • Page 233 • Standard color format products with a maximum speed less than 51 A4 images per minute Environmental Benefits of Duplex Printing Most Xerox products have duplex printing, also known as 2-sided printing, capability. This enables you to print on both sides of the paper automatically, and therefore helps to reduce the use of valuable resources by reducing your paper consumption.
  • Page 234 The device also powers off if Fax, USB Drive, and Wired and Non-Wired Network have not been activated. To change the Power Saver settings, refer to the User Guide at www.xerox.com/office/VLC405docs. For further assistance, contact your System Administrator or refer to the System Administrator Guide.
  • Page 235 This product is certified to EcoLogo standard for office machines, meeting all requirements for reduced environmental impact. As part of achieving certification, Xerox Corporation has proven this product meets the EcoLogo criteria for energy efficiency. Certified copier, printer, multifunctional device, and fax products must also meet criteria such as reduced chemical emissions and demonstrate compatibility with recycled supplies.
  • Page 236 Maschinenlärminformations-Verordnung 3. GPSGV: Der höchste Schalldruckpegel beträgt 70 dB(A) oder weniger gemäß EN ISO 7779. I I m m p p o o r r t t e e u u r r Xerox GmbH Hellersbergstraße 2-4 41460 Neuss Deutschland T T u u r r k k e e y y R R o o H H S S R R e e g g u u l l a a t t i i o o n n In compliance with Article 7 (d), we hereby certify “it is in compliance with the EEE regulation.”...
  • Page 237 Regulatory Information Changes or modifications to this device not specifically approved by the Xerox Corporation may void the user's authority to operate this equipment. O O z z o o n n e e R R e e l l e e a a s s e e This printer produces ozone during normal operation.

  • Page 238: Copy Regulations

    “fair use” or library reproduction rights provisions of the copyright law. Further information of these provisions may be obtained from the Copyright Office, Library of Congress, Washington, D.C. 20559. Ask for Circular R21. Xerox ® VersaLink ®...
  • Page 239 C C a a n n a a d d a a Parliament, by stature, has forbidden the reproduction of the following subjects under certain circumstances. Penalties of fine or imprisonment may be imposed on those guilty of making such reproductions. Xerox ® VersaLink ®...
  • Page 240 • Copyright material or trademarks without the consent of the owner • Postage stamps and other negotiable instruments This list is not inclusive and no liability is assumed for either its completeness or accuracy. In case of doubt, contact your legal counsel. Xerox ® VersaLink ®...

  • Page 241: Fax Regulations

    To order the correct service from the local Telephone Company, you could also have to quote the codes in the following list: • Facility Interface Code (FIC) = 02LS2 • Service Order Code (SOC) = 9.0Y Xerox ® VersaLink ®...
  • Page 242 Telephone Company may request you to disconnect the equipment until the problem is resolved. Only a Xerox Service Representative or an authorized Xerox Service provider are authorized to make repairs to the printer. This applies at any time during or after the service warranty period. If unauthorized repair is performed, the remainder of the warranty period is null and void.
  • Page 243 Malta United Kingdom If you have problems with your product, contact your local Xerox representative. This product can be configured to be compatible with other country networks. Before reconnecting the device to a network in another country, contact your Xerox representative for assistance.
  • Page 244 S S o o u u t t h h A A f f r r i i c c a a This modem must be used in conjunction with an approved surge-protection device. Xerox ® VersaLink ®...

  • Page 245: Safety Certification

    UL 60950-1, 2nd Edition, 2014-10-14 CAN/CSA C22.2 No. 60950-1-07, 2nd Edition, 2014- Underwriters Laboratories Inc. (Europe) IEC 60950-1:2005 + A1:2009 + A2:2013 EN 60950- 1:2006 + A11:2009 + A1:2010 + A12:2011 + A2:2013 Xerox ® VersaLink ® C405 Color Multifunction Printer...

  • Page 246: Material Safety Data Sheets

    Material Safety Data Sheets For Material Safety Data information regarding your printer, go to: • North America: www.xerox.com/msds • European Union: www.xerox.com/environment_europe For the Customer Support Center phone numbers, go to www.xerox.com/office/worldcontacts. Xerox ® VersaLink ® C405 Color Multifunction Printer...
  • Page 247 Recycling and Disposal This appendix contains: • All Countries ......................... 248 • North America........................249 • European Union ........................250 • Other Countries ........................252 Xerox ® VersaLink ® C405 Color Multifunction Printer User Guide...
  • Page 248 Recycling and Disposal All Countries If you are managing the disposal of your Xerox product, please note that the printer may contain lead, mercury, perchlorate, and other materials whose disposal may be regulated due to environmental considerations. The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market.
  • Page 249 North America Xerox operates an equipment take-back and reuse/recycle program. Contact your Xerox representative (1-800-ASK-XEROX) to determine if this Xerox product is part of the program. For more information about Xerox environmental programs, visit www.xerox.com/environment, or for recycling and disposal information, contact your local authorities.
  • Page 250 In accordance with European legislation, end of life electrical and electronic equipment subject to disposal must be managed within agreed procedures. Prior to disposal, please contact your local reseller or Xerox representative for end of life take-back information. Xerox ®...
  • Page 251 B B a a t t t t e e r r y y R R e e m m o o v v a a l l Batteries should only be replaced by a manufacturer-approved service facility. Xerox ®...
  • Page 252 Recycling and Disposal Other Countries Please contact your local waste management authority to request disposal guidance. Xerox ® VersaLink ® C405 Color Multifunction Printer User Guide...
  • Page 253 Apps Features This appendix contains: Xerox ® VersaLink ® C405 Color Multifunction Printer User Guide...
  • Page 254 ID Card Description Copy Copy Feature Email Scan To Preset Use Preset to select values that were • • • • stored previously. Select the required Preset from the menu. Output Color Use Output Color to control the color • •...
  • Page 255 ID Card Description Copy Copy Feature Email Scan To document size and the selected settings. Collated You can collate multiple-page copy • jobs automatically. For example, when making three 1-Sided copies of a six-page document, the copies are printed in this order: 1, 2, 3, 4, 5, 6;...
  • Page 256 ID Card Description Copy Copy Feature Email Scan To Original Orientation You can use the Original Orientation • • • option to specify the layout of the original images that you scan. The printer uses the information to determine if images require rotation to produce the desired output.
  • Page 257 ID Card Description Copy Copy Feature Email Scan To printer selects the special paper from a different tray. The cover can be blank or printed. Note: This function is only available on printers with an optional Productivity Kit installed. Annotations You can add Annotations, such as •...
  • Page 258 ID Card Description Copy Copy Feature Email Scan To is useful for complex or high-volume jobs. After you print and inspect the test copy, you can choose to print or cancel the remaining copies. Quantity Use this option to enter the number •...
  • Page 259 ID Card Description Copy Copy Feature Email Scan To From Use the From option to specify the • • originator of the email. Reply To Use the Reply To option to include an • • email address you want the recipient to reply to.
  • Page 260 ID Card Description Copy Copy Feature Email Scan To Book Faxing You can use the Book Faxing feature • to scan images from books, magazines, or other bound documents for faxing. Starting Rate Select the highest starting rate to • transmit the fax, unless the destination for the fax you are sending has special requirements.
  • Page 261 ID Card Description Copy Copy Feature Email Scan To Manual Send You can use the Manual Send feature • to enable the fax modem speaker temporarily. This feature is helpful to dial international numbers, or to use phone systems that require you to wait for a specific audio tone.

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