Troubleshooting - Xerox DocuCentre-III C4100 Manual

14 Problem Solving

Troubleshooting

This section describes troubles that may occur with the machine and their solutions.
Follow the troubleshooting procedure below to solve the problems.
The machine does not work
properly.
No
A message is displayed.
No
The image quality is poor.
No
Trouble during copying
No
Trouble during printing
No
Trouble during faxing
No
Trouble during scanning
No
Network-related Problems
If the machine does not recover even after following the above procedure, contact our
Customer Support Center.
14
320
Action Refer to "Machine Trouble" (P.321).
Yes
Cause Has a paper or document jam occurred?
Yes Action For information on paper jams, refer to "Paper Jams"
(P.427).
For information on document jams, refer to "Document
Jams" (P.436).
Cause Is an error code displayed?
Action Refer to "Error Code" (P.360).
Action Refer to "Image Quality Trouble" (P.325).
Yes
Action Refer to "Trouble during Copying" (P.330).
Yes
Action Refer to "Trouble during Printing" (P.334).
Yes
Action Refer to "Trouble during Faxing" (P.337).
Yes
Action Refer to "Trouble during Scanning" (P.341).
Yes
Action Refer to "Network-related Problems" (P.346).
Yes
No