Officebridge Troubleshooting - Muratec MFX-2590 Administrator's Manual

OfficeBridge Troubleshooting

Status
General problems
Cannot connect to
OfficeBridge
Documents saved in
OfficeBridge do not
open
Things to check
Have you checked the
network environment?
Is the entered IP address
correct?
Is there an incorrect IP
address registered in a
shortcut to OfficeBridge?
Are the browser settings
correct?
Are the security settings of
the browser correct?
Is your user information
registered?
Are cookies enabled?
Is the login password
correct?
Is an application that can
display images installed?
Is the application for opening
documents set correctly?
Countermeasure
Refer to "Cannot Connect to the
check the network environment.
4-19.)
When entering the IP address into your
browser, check the IP address set in the
machine.
If you are connecting to OfficeBridge using a
shortcut, check that the IP address set in the
properties screen displayed by right-clicking
the shortcut is the same as the IP address set
in the machine.
If your environment is using a proxy, register
the IP address for OfficeBridge as an
exception.
If you are using Internet Explorer, click [LAN
Settings] in the [Tools] – [Internet Options]
– [Connections] tab of the menu bar, check
the proxy server settings, and register the IP
address of OfficeBridge as an exception.
If you are using another browser, refer to the
help for that browser to check the settings.
Refer to page 4-23 to check the settings.
Contact your administrator to register the
user information in OfficeBridge. For details,
refer to Chapter 3, "Registering Users" in the
OfficeBridge Guide.
Refer to the help, etc. for your browser to
enable cookies.
Correctly enter the password registered in
the user information of OfficeBridge.
You cannot display documents unless there
is an application for displaying JPEG, TIFF,
and PDF files installed in your computer.
Close OfficeBridge, and install an application
for displaying images. You may also not be
able to display documents if the version of
your application is too old. Install the latest
version of the application.
If the settings of the application include OCR
settings, disable OCR.
Refer to the documentation of your computer
to set the associations of the application
program for opening documents.
Troubleshooting
1
Network" to
(See page
2
3
4
4-21