Muratec MFX-2570 Administrator's Manual
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Muratec MFX-2570 Administrator's Manual

Plain-paper digital scanner/printer/copier/fax
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See also: Field Engineering Manual , User Manual
Plain-paper digital Fax/Copier/Printer/Scanner
Administrator's Guide
Please read this guide before operating this machine.
After you finish reading this guide, keep it handy for easy reference.

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Summary of Contents for Muratec MFX-2570

  • Page 1 Plain-paper digital Fax/Copier/Printer/Scanner Administrator’s Guide Please read this guide before operating this machine. After you finish reading this guide, keep it handy for easy reference.
  • Page 2 Chapter 1 Using Common Functions Chapter 2 Management Chapter 3 Maintenance Chapter 4 Troubleshooting...

  • Page 3: Table Of Contents

    Contents How to Read This Manual ...................v Symbols ........................v Key Descriptions .......................vi Screens ........................vi Chapter 1 Using Common Functions Entering Characters ....................1-2 Overview of the Character Entry Screen ...............1-2 Entering Characters ....................1-2 Entering Symbols / Special Characters ..............1-3 Deleting / Inserting Characters ................1-6 Editing the Soft Keys ....................1-8 Editing the My MFP Shortcuts ................1-11 Using My Jobs ......................1-14...
  • Page 4 Chapter 2 Management List of Machine Management Settings ..............2-2 Setting Security Codes ....................2-4 Setting the Administrator Password ..............2-4 Setting the Protect Passcode ..................2-7 Closed Communication ...................2-10 Setting Closed Transmission ................2-10 Setting Closed Reception ..................2-11 Setting Passcode Polling ..................2-12 Setting the Passcode .....................2-14 Communication and Range of Passcodes .............2-15 Setting ID Check Transmission ................2-17 Confirming the Destination Before Transmission ..........2-19...
  • Page 5 Chapter 3 Maintenance Cleaning the Outside of the Machine ..............3-2 Cleaning the Control Panel ..................3-3 Cleaning the Scanning Area ..................3-4 Cleaning the Automatic Document Feeder (ADF) ..........3-4 Cleaning the Scanning Area ...................3-7 Chapter 4 Troubleshooting Error Messages ......................4-2 Communication Errors ...................4-2 Error Messages Displayed on the Screen ..............4-8 Troubleshooting ......................4-11 The machine does not operate ................4-11...

  • Page 6: How To Read This Manual

    How to Read This Manual Symbols In this manual, the following symbols are used with the items where important operational and safety information must be observed. Symbol Meaning Describes warnings to protect yourself and others from serious or potentially Warning fatal injury if you handle the machine incorrectly.

  • Page 7: Screens

    Key Descriptions In this manual, the operating keys are described as follows: The key names on the control panel are shown in < >, and the key names on the touch panel are in [ ]. Keys on the control panel „...
  • Page 8 Chapter Using Common Functions Entering Characters ....................1-2 Overview of the Character Entry Screen ...............1-2 Entering Characters ....................1-2 Entering Symbols / Special Characters ..............1-3 Deleting / Inserting Characters ................1-6 Editing the Soft Keys ....................1-8 Editing the My MFP Shortcuts ................1-11 Using My Jobs ......................1-14 Registering /Editing My jobs ................1-14 Deleting My jobs ....................1-18 Printing My Jobs List ...................1-19...

  • Page 9: Entering Characters

    Entering Characters Refer to this section when entering characters for sender names or names for address book destinations, etc. Overview of the Character Entry Screen Number of entered charac- ters /Number of characters Edit window that can be entered This displays the This displays the number of entered charac- characters that can be entered...

  • Page 10: Entering Symbols / Special Characters

    Entering Symbols / Special Characters Entering Symbols / Special Characters „ Press [Symbol]. Select the symbol, and press [Enter]. You can enter “@”, “_”, “.”, and “.com” from the character entry screen. Entering Numbers „ Numbers can be entered using the numeric keys or from the character entry screen. Entering Characters...

  • Page 11: Entering Spaces

    Entering Spaces „ Press [Space] while entering characters. „ Entering “.com” You can press the [.com] button when entering e-mail addresses, etc. to easily enter domain names. You can also register the parts other than the domain name in advance to easily enter frequently used strings.
  • Page 12 Select the domain name you want to enter. The selected domain name is entered. The domain name selection screen is not displayed if no domain names are registered. Entering Characters...

  • Page 13: Deleting / Inserting Characters

    Deleting / Inserting Characters To delete a character, use the cursor buttons to move the cursor to the character you want to delete, and then press [Delete]. And to insert a character, use the cursor buttons to move the cursor to the insert position and enter the character.
  • Page 14 Inserting Characters „ Use the cursor buttons to move the cursor to the right of the position you want to insert the characters. Enter the characters. The characters will be inserted before the cursor. Entering Characters...

  • Page 15: Editing The Soft Keys

    Options, Mail Address, e-mail Subject, Batch Tx, CheckMail , E Gateway, *1*2 DuplexScan , Stamp MFX-2570 only. Only when the “Scan Confirmation Stamp option” is attached. Note Underlined values are the default settings specified at the time of shipment. Editing the Soft Keys...
  • Page 16 Press <Setting>. Press [Register]. Press [Soft Key]. Select the ready screen you want to set. Editing the Soft Keys...
  • Page 17 Select the soft key you want to edit. Select the function you want to display as a soft key, and press [Enter]. To continue to specify other soft keys, repeat the procedure from step 5. 1-10 Editing the Soft Keys...

  • Page 18: Editing The My Mfp Shortcuts

    Editing the My MFP Shortcuts You can change the shortcut keys on the screen displayed when <My MFP> is pressed. My MFP shortcuts The following functions can be assigned: • Copy • Security Print • Scan • Shared Box • Fax •...

  • Page 19: Editing From The Settings Screen

    „ Editing from the Settings Screen Press <Setting>. Press [Register]. Press [My MFP Shortcut]. Select the shortcut button you want to change. Select the screen you want to register in the shortcut button, and press [Enter]. To continue to specify other shortcut buttons, repeat the procedure from step 4. 1-12 Editing the My MFP Shortcuts...
  • Page 20 Editing From the My MFP Screen „ Press <My MFP>. Press [Add/Edit]. The remaining procedure is the same as steps 4 to 5 in “Editing from the Settings Screen”. (See page 1-12.) Editing the My MFP Shortcuts 1-13...

  • Page 21: Using My Jobs

    Using My Jobs Register a series of operations in My Jobs to allow all the registered operations to be performed with one press of the button. This is useful for registering frequently used operations. Note • Up to six jobs can be registered. •...
  • Page 22 Press [ Add]. When editing, select the job you want to edit, and press [Edit]. Proceed to step 9. Select the type of job you want to register. Press [Yes]. Using My Jobs 1-15...
  • Page 23 Perform the operation you want to register, and press <Start>. To register the job name, press [Title]. Enter the job name, and press [Enter]. Up to 40 characters can be entered. 1-16 Using My Jobs...
  • Page 24 Press [Start]. Select [Yes] to include the start key operation in the job or [No] to not include the start key operation, and press [Enter]. No: Displays the screen indicating the content registered in the job. Yes: Displays the screen indicating the content registered in the job, and then automatically starts the job.

  • Page 25: Deleting My Jobs

    Press [Add/Edit]. The remaining procedure is the same as steps 4 to 12 in “Registering / Editing From the My jobs Screen”. (See page 1-14.) Deleting My jobs „ Deleting From My jobs Screen Press <Setting>. Press [Register]. Press [My Jobs]. Select the job you want to delete, and press [Delete].

  • Page 26: Printing My Jobs List

    Press [Yes] to proceed with the deletion. Press [No] to return to the screen in step 3. Deleting From My Jobs Execution Screen „ Press <My MFP>. Press [My Jobs]. Press [Add/Edit]. The remaining procedure is the same as steps 4 to 5 in “Deleting From My jobs Screen”.
  • Page 27 Press [List]. Select [ON] to enable duplex printing, or [OFF] to disable it. Select [ON] to enable combined printing, or [OFF] to disable it. Press [Yes]. 1-20 Using My Jobs...

  • Page 28: Executing My Jobs

    Printing From My Jobs Execution Screen „ Press <My MFP>. Press [My Jobs]. Press [Add/Edit]. The remaining procedure is the same as steps 4 to 7 in “Printing From My Jobs Screen”. (See page 1-19.) Note My Jobs list can also be printed from [My Jobs List] in [List] after pressing <Setting>. Executing My jobs Note If the registered function is protected, a message indicating so is displayed when My...

  • Page 29: Checking The Machine Information

    Checking the Machine Information In the machine information on the My MFP screen, you can check the IP address and network settings of the machine, the status of optional equipment and consumables, and the number of pages that have been printed with each mode. Press <My MFP>.
  • Page 30 Select [ON] to enable duplex printing, or [OFF] to disable it. Select [ON] to enable combined printing, or [OFF] to disable it. Press [Yes]. Checking the Machine Information 1-23...

  • Page 31: List Of Entries

    List of Entries You can register useful functions to use with each mode, such as address book destinations, My Jobs, and various shortcuts. Function Description Settings Reference page Address Book You can register, edit, Chapter 7, “Registering Entry and delete address book Destinations”...
  • Page 32 Function Description Settings Reference page Auto Distribute You can register conditions Setting Chapter 4, “Useful to determine whether to Reception Functions” distribute a received fax. in the Scanner and Fax You can also edit, delete, and Guide. print a list of the conditions. Priority Middle High...
  • Page 33 Function Description Settings Reference page F-Code Box You can register, edit, and Secure Box Chapter 4, “F-Code delete F-Code Boxes, or print Hold Time Communications” in the a list of the F-Code boxes. 0 - 31 Day: 0 Day Scanner and Fax Guide. I.D.Code 0000 Bulletin Box...

  • Page 34: Paper Settings

    Paper Settings You can make paper settings for receiving faxes and making copies. You can also insert the paper for sorting. Setting the Bypass Paper Set the paper size when you load paper in the bypass tray. Press <Setting>. Press [Paper Settings]. Press [Bypass].

  • Page 35: List Of Paper Settings

    Select the paper size, and press [Enter]. Note Custom-sized paper can be used for PC printing only. List of Paper Settings The settings for the various functions in the paper settings are printed out in the device settings list. (See page 1-35.) Function Description Settings...
  • Page 36 Function Description Settings Select Print Copy Cassette1 Cass You can specify the cassettes to use when [Auto] is set for the paper selection. OFF: This cassette is not used. ON: This cassette is used. Cassette2* BypassTray Cassette1 You can specify the cassette to be used when receiving faxes or internet faxes.

  • Page 37: Specifying Default Settings

    Specifying Default Settings The default values are those used when you press <Reset> to return to the ready screen. The machine returns to the default settings if is left without any operation for a designated period of time. Changing the default values of often-used functions can shorten the time required to adjust settings.

  • Page 38: List Of Default Settings

    Select the screen to set, and press [Enter]. You can continue to set other default values. List of Default Settings Function Description Settings Default Mode You can set the ready screen to display when the Copy power switch is turned ON and when the specified Scan auto reset time has elapsed.
  • Page 39 Function Description Settings e-mail Settings You can set the default settings for batch transmissions, templates, and the file format for the Scan to E-Mail function and internet faxes. For details, refer to Chapter 7, “Specifying Default Settings” in the Scanner and Fax Guide. Fax Settings You can set the default values for the fax mode, such as the resolution and contrast for the...
  • Page 40 Function Description Settings Sound Settings Alarm You can set the machine to inform you of errors such as when paper has jammed or when the Custom machine has run out of memory using a beep. To set all of the following alarm sounds, select either [ON] or [OFF].
  • Page 41 Function Description Settings Energy Save You can specify the settings for the low power mode Mode or sleep mode including the time it takes to switch to those modes, or the time it takes to start or reset the energy save mode. Note Regardless of this setting, if you press <Energy Save>...

  • Page 42: Outputting Lists

    Outputting Lists You can print various lists from [List] that is displayed after pressing <Setting>. Printing the Device Settings List The following settings can be checked on the device settings list. • Settings in the [Paper Settings] screen, displayed after pressing <Setting> •...

  • Page 43: Printing The User Usage Management List

    Select [ON] to enable duplex printing, or [OFF] to disable it. Select [ON] to enable combined printing, or [OFF] to disable it. Press [Yes]. Printing the User Usage Management List Prints a list of the number of pages each user has used for each mode, and total results for the charges and communication times.
  • Page 44 Press <Setting>. Press [List]. Press [User / Cost]. Select [ON] to enable duplex printing, or [OFF] to disable it. Select [ON] to enable combined printing, or [OFF] to disable it. Press [Yes]. Outputting Lists 1-37...

  • Page 45: Printing The Root Certificate List

    Printing the Root Certificate List You can print the fingerprints for the root certificates of private certificate authorities. Note You can also print the fingerprints for the root certificates from OfficeBridge. For details, refer to Chapter 3, “Setting Security” in the OfficeBridge Guide. Press <Setting>.

  • Page 46: List Of Lists

    List of Lists List name Content printed Reference page Address Book List Prints a list of the destinations registered in the Chapter 7, address book. The list can be printed in order of “Registering the numbers or in alphabetical order. Destinations”...

  • Page 47: Using Personal Settings

    Using Personal Settings In the personal settings, you can customize the various settings for each user. Personal settings are displayed when a user login is performed. (See page 1-44.) Note Personal settings cannot be used when the authentication method is set to [Network]. (See page 2-35.) Specifying Personal Settings Setting Example...
  • Page 48 Press [Soft Key]. For details, refer to “List of Personal Settings”. (See page 1-42.) Press [Soft Key Customization]. Select [ON] and press [Enter]. • The remaining procedure is the same as steps 4 to 6 in “ Editing the Soft Keys”.
  • Page 49 „ List of Personal Settings Function Description Settings Reference page Address Book You can register, edit, Chapter 7, “Registering Entry and delete address book Destinations” in the destinations for each user. Scanner and Fax Guide. Group You can register, edit, and Chapter 7, “Registering delete groups for each user.

  • Page 50: Using Personal Settings

    Using Personal Settings Personal settings can only be used when the user is logged in. Press <Personal Mode> after performing a user login. If the shared screen is displayed, press <Personal Mode> to switch to the personal screen. If the personal screen is displayed, the screen will switch to the shared screen. Using Personal Settings 1-43...

  • Page 51: Logging In / Logging Out

    Logging In / Logging Out To use the machine after receiving user authentication, perform a login. If you perform a login, you can use the following functions. • Personal settings (See page 1-40.) • Printing and transmitting documents in the user box •...
  • Page 52 Enter the password, and press [Enter]. • If a password is not set, press [Enter] without entering a password. • The message “Failed to login.” is displayed if the login fails. Note • Depending on the user authentication settings, you can register a new user ID in step 2.

  • Page 53: Logging Out

    Logging Out There are two methods for logging out after performing a user login; manual forced logging out and logging out automatically after the logout time elapses. Note For details on setting the automatic logout time, see “Setting the Automatic Logout Time”.
  • Page 54 Chapter Management List of Machine Management Settings ..............2-2 Setting Security Codes ....................2-4 Setting the Administrator Password ..............2-4 Setting the Protect Passcode ..................2-7 Closed Communication ...................2-10 Setting Closed Transmission ................2-10 Setting Closed Reception ..................2-11 Setting Passcode Polling ..................2-12 Setting the Passcode .....................2-14 Communication and Range of Passcodes .............2-15 Setting ID Check Transmission ................2-17 Confirming the Destination Before Transmission ..........2-19...

  • Page 55: List Of Machine Management Settings

    List of Machine Management Settings You can specify the important settings related to the machine, such as the user install mode and security communication settings, and network settings, etc. If you set an administrator password, a screen for entering the administrator password is displayed whenever [Management] is pressed, which enables you to prevent users other than the administrator from changing the settings.
  • Page 56 Function Description Settings Reference page Mirroring You can copy the settings Direct Copy Allowed 2-78 information to another machine Allowed (must be the same model). NotAllowed Initialize all You can erase the data set in the data <Setting> mode, such as the address book and copy/fax function settings, and the data saved in the machine, such as the stored documents.

  • Page 57: Setting Security Codes

    IMPORTANT If you forget the administrator password, it is necessary to initialize the machine and set the password again. In such a case, contact your authorized Muratec dealer. „ Setting the Administrator Password Press <Setting>. Press [Management].
  • Page 58 Press [Admin Password]. Enter the password you want to set, and press [Enter]. Up to 28 characters can be entered. Enter the password again, and press [Enter]. Setting Security Codes...

  • Page 59: Editing/Deleting Administrator Password

    Editing / Deleting the Administrator Password „ Press <Setting>. Press [Management]. Enter the administrator password, and press [Enter]. Press [Admin Password]. Enter the new password, and press [Enter]. • Up to 28 characters can be entered. • To delete the password, press [Enter] without entering a new password. Setting Security Codes...

  • Page 60: Setting The Protect Passcode

    Enter the new password again, and press [Enter]. Setting the Protect Passcode You can set a four digit number of your choice for the protect passcode. Make sure to make a note of and store the number after setting it. „...
  • Page 61 Enter the protect passcode using the numeric keys, and press [Enter]. Enter a four digit number. Note Make sure to make a note of and store the protect passcode you set so that you do not forget it. It is also necessary to enter the protect passcode when disabling it. Editing / Deleting the Protect Passcode „...
  • Page 62 Enter the new passcode using the numeric keys, and press [Enter]. To delete the protect passcode, enter “0000” using the numeric keys, and press [Enter]. Setting Security Codes...

  • Page 63: Closed Communication

    Closed Communication When closed communication is set, fax messages are transmitted and received between Muratec machines only (excluding some models). If a passcode is set, faxes can only be transmitted and received with Muratec machines the same passcode set. Closed communication can be set separately for transmission and reception.

  • Page 64: Setting Closed Reception

    Press [Closed T ransmission]. Select [ON] and press [Enter]. Press [OFF] to disable closed transmission. Setting Closed Reception If you set closed reception, since the sender that faxes can be received from is limited, you can avoid receiving faxes from the wrong machine due to an entry error. Note •...

  • Page 65: Setting Passcode Polling

    Press [OFF] to disable closed reception. Setting Passcode Polling If you set passcode polling, you can only perform polling with Muratec machines that also have the same passcode set. If the passcode does not match, polling cannot be performed. Note To set the passcode, refer to “Setting the...
  • Page 66 If an administrator password is set, enter the password and press [Enter]. If an administrator password is not set, proceed to step 4. Press [Security Communication]. Press [Passcode Polling]. Select [ON] and press [Enter]. Press [OFF] to disable passcode polling. Closed Communication 2-13...

  • Page 67: Setting The Passcode

    Setting the Passcode Set the passcode required for closed transmission, closed reception, and passcode polling. You can use closed transmission and reception without setting a passcode; however, setting a passcode is recommended to strengthen the security function. Note • When setting the passcode, enter a number other than “0000”. If you enter “0000”, the passcode setting is disabled.

  • Page 68: Communication And Range Of Passcodes

    „ • When closed transmission is set, fax messages cannot be transmitted to machines other than Muratec machines. • If the passcode set on your machine does not match the passcode set on the other machine, faxes cannot be transmitted. Refer to the following table (example of when the passcode is set to “1234”).
  • Page 69 „ • When closed reception is set, fax messages cannot be received from machines other than Muratec machines. • If the passcode set on your machine does not match the passcode set on the other machine, faxes cannot be received. Refer to the following table (example of when the passcode is set to “1234”).

  • Page 70: Setting Id Check Transmission

    Setting ID Check Transmission ID check transmission limits fax transmission to when the lower four digits of the fax number you dialed and those registered in the destination machine match. Transmission is allowed only when both digits are matched. This function reduces problems caused by transmitting fax messages to the wrong destination due to line trouble, etc.
  • Page 71 Select [ON] and press [Enter]. Select [OFF] to disable ID check transmission. 2-18 Setting ID Check Transmission...

  • Page 72: Confirming The Destination Before Transmission

    Confirming the Destination Before Transmission You can prevent the transmission of faxes to the wrong destination by setting the machine to require the entered destination to be confirmed or entered twice before transmission. Note For details on confirming the destination before transmission, refer to Chapter 4, “Security Functions”...

  • Page 73: Setting The Confirmation Dial Functions

    Select [ON] and press [Enter]. Press [OFF] to disable the destination confirmation function. Setting the Confirmation Dial Functions When using an address book destination or entering a destination using the numeric keys, a screen prompting you to re-enter the entered fax number is displayed. Re-entering the number enables you to check whether an incorrect number has been entered, which prevents the transmission of faxes to the wrong destination.
  • Page 74 Press [Confirm Speed-Dial]. Select [ON] and press [Enter]. Select [OFF] to disable the confirm speed-dial function. „ Setting the Confirm Numeric Keys Function Press <Setting>. Press [Management]. If an administrator password is set, enter the password and press [Enter]. If an administrator password is not set, proceed to step 4. Press [Security Communication].
  • Page 75 Press [Confirm Numeric keys]. Select [ON] and press [Enter]. Select [OFF] to disable the confirm numeric keys function. 2-22 Confirming the Destination Before Transmission...

  • Page 76: Prohibiting Transmission To Multiple Destinations

    Prohibiting Transmission to Multiple Destinations You can prohibit the entering of multiple destinations to prevent transmitting to unintentional destinations. Note Here, a “destination” refers to a destination entered using the numeric keys or a speed-dial, address book, or group. Press <Setting>. Press [Management].

  • Page 77: Security Reception

    Security Reception This allows documents received after the security reception start time to be stored in memory without being printed. This function makes it possible to store documents received at night in the memory, for example, when no one is in the office. The received documents in memory can be printed later.
  • Page 78 Enter the protect passcode, and press [Enter]. Press [ON]. Press [OFF] to disable security reception. Proceed to step 9. Select [AM] or [PM] and set the security reception starting time, and press [Enter]. You can use [], [], and the numeric keys. Security Reception 2-25...

  • Page 79: Activating The Pin Mask

    Activating the PIN mask To prevent unauthorized long-distance calls, some PBX (private branch exchanger) systems require a PIN (personal identification number) entry when dialing a number. Your machine's PIN masking feature helps you keep that PIN private. With PIN masking activated, you can dial a number plus a PIN, but the PIN will not appear in the journal, error message printout, delayed command list or transmission report.
  • Page 80 Select [Mode1] or [Mode2], and press [Enter]. Select [OFF] to deactivate the setting. Activating the PIN mask 2-27...

  • Page 81: Function Protect Settings

    Function Protect Settings You can use the administrator password to manage various functions. You can manage the following functions using the administrator password and protect codes. Function What can be managed Fax functions Transmission using address book destinations Prohibit Internet fax Transmission using the numeric keys (direct Require protect passcode functions...

  • Page 82: Setting Function Protection

    Setting Function Protection Note To set function protection, it is necessary to set an administrator password (see page 2-4) and protect passcode (see page 2-7) in advance. Press <Setting>. Press [Management]. Enter the administrator password, and press [Enter]. Press [Function Protect Setting]. Enter the protect passcode, and press [Enter].
  • Page 83 Select the function to set or edit. Select either option, and press [Enter]. Prohibited: Use of the fax function is prohibited. Setting the machine and the outputting of lists is prohibited for all except the administrator. (The administrator password is requested when using the function) Protect ON: Require the protect passcode to be entered when using the function.

  • Page 84: Using Function Protection

    Using Function Protection When a fax function is set to “Prohibited” „ When a fax function is set to “Prohibited” in the function protection settings, it cannot be used. If you select the function, the message “This has been set to disable the function. Please contact an administrator.”...
  • Page 85 When “Protect ON” is Set „ If a function is set to “Protect ON” in the function protection settings, the protect passcode must be entered when using that function. For example, when the registering of address book destinations is set to “Protect ON”, a screen requesting the protect passcode to be entered is displayed when <Setting>, [Register], and then [Address Book Entry] is pressed.

  • Page 86: Setting Mode Protection

    Setting Mode Protection You can prohibit the copy, scanner, fax, or printer modes from being used. For example, if you enable Copy Protect, the machine will not switch to the copy screen, even if <Copy> is pressed. Note • If you prohibit the use of the mode set as the ready screen, the ready screen will automatically be changed to the My MFP screen.
  • Page 87 Select the function to set. In this example, [Copy Protect] is set. Select [ON] and press [Enter]. If you select [OFF], the function protection is disabled. 2-34 Setting Mode Protection...

  • Page 88: Setting User Authentication

    Setting User Authentication You can set authentication for the users to restrict use of the device. There are three types of authentication methods. Authentication method Description Stand-Alone Performs user authentication using the user information in the machine. User information must be registered in OfficeBridge in advance. Single Sign On Performs user authentication using the user information in the machine after performing Active Directory authentication.
  • Page 89 Press [Network Settings]. Press [AuthenticationMethod]. The default setting is [Stand-Alone]. Select the item to set, and press [Enter]. 2-36 Setting User Authentication...
  • Page 90 Press [Yes]. The power of the machine is turned OFF, and then ON again. Setting User Authentication 2-37...

  • Page 91: Managing User Access/Cost Accounting

    Managing User Access/Cost Accounting If you use this function, you can check the total number of pages used for the copy, scan, fax, and print modes and the fax communication time for each user. You can also set a charge per page and calculate the total cost each user has incurred for copies and faxes, etc.
  • Page 92 Press [User Access/Cost Accounting]. Press [Currency Setting]. Select the currency unit, and press [Enter]. Managing User Access/Cost Accounting 2-39...

  • Page 93: Specifying The Charge Settings

    Specifying the Charge Settings Set the required functions to ON, and set the charge per page. Press <Setting>. Press [Management]. If an administrator password is set, enter the password and press [Enter]. If an administrator password is not set, proceed to step 4. Press [User Access/Cost Accounting].
  • Page 94 Press [ON]. Press [OFF] to disable the charge setting. Enter the charge per page and press [Enter]. You can use [], [], and the numeric keys. To continue to specify other functions, repeat the procedure in steps 6 to 8. Managing User Access/Cost Accounting 2-41...

  • Page 95: Erasing The Accounting Data

    Erasing the Accounting Data You can delete all the accounting data. Press <Setting>. Press [Management]. If an administrator password is set, enter the password and press [Enter]. If an administrator password is not set, proceed to step 4. Press [User Access/Cost Accounting]. Press [Counter Reset].

  • Page 96: Specifying The Network Settings

    Specifying the Network Settings You can set the various functions related to networking. Note Contact your network administrator if you are unsure about these settings. Setting Example „ Here the procedure for switching the LAN speed is described as an example. Press <Setting>.

  • Page 97: List Of Network Settings

    Select the desired setting, and press [Enter]. In this example, the LAN speed is changed to [100Mbps - Full Duplex]. Press [Close]. To continue to change other default settings, repeat the procedure in steps 5 to 6. „ List of Network Settings You can set the various functions related to networking.
  • Page 98 Function Description Settings Reference page TCP/IP Settings You can set the settings for using 2-46 the machine on a network. Host Name The MAC address is entered Workgroup WORKGROUP DNS Server Addresses Not registered DNS Suffix Not registered Obtain IP address (DHCP) IP Address 192.168.1.10 Subnet Mask...

  • Page 99: Specifying The Tcp/Ip Settings

    Function Description Settings Reference page Scan to Print You can delete the printers Clear registered in the Scan to Print Monitor from the machine. Use this function when the computer using the Scan to Print Monitor cannot access the machine. Initiliaze You can initialize the service Service Setting...
  • Page 100 Item Description IPv6 Setting You can set the following settings: Obtain IPv6 address Link Local Address Global IP Address Subnet Prefix Length Default Gateway For details on the IPv6 settings, refer to Chapter 3, “Setting the Connection Environment” in the OfficeBridge Guide. Note •...
  • Page 101 Specify each setting. „ Setting the Host Name Open the TCP/IP settings screen. (See page 2-47.) Press [Host Name]. Enter the host name, and press [Enter]. You cannot enter “*” at the start of a name. 2-48 Specifying the Network Settings...
  • Page 102 „ Setting the Workgroup Name Note • The domain name cannot be used as the workgroup name. • If there is no workgroup on the network, create a new workgroup. • Contact your administrator to create a new workgroup. Open the TCP/IP settings screen. (See page 2-47.) Press [Workgroup].

  • Page 103: Setting The Dns Server Address

    „ Setting the DNS Server Address Open the TCP/IP settings screen. (See page 2-47.) Press [DNS Server Addresses]. Press [Preferred DNS server]. Enter the address of the primary DNS server, and press [Enter]. Press [Alternate DNS server]. 2-50 Specifying the Network Settings...
  • Page 104 Enter the address of the secondary DNS server, and press [Enter]. „ Setting the DNS Suffix Open the TCP/IP settings screen. (See page 2-47.) Press [DNS Suffix]. Enter the suffix to use when performing a DNS search, and press [Enter]. Specifying the Network Settings 2-51...
  • Page 105 „ Setting DHCP You can use a DHCP (Dynamic Host Configuration Protocol) server to automatically obtain the IP address and subnet mask, etc. A gateway address and DNS server address will also be assigned if they are set on the DHCP server.

  • Page 106: Setting The Ip Address

    „ Setting the IP Address If DHCP is disabled, manually set the IP address. Open the TCP/IP settings screen. (See page 2-47.) Press [IP Address]. Enter the IP address, and press [Enter]. Specifying the Network Settings 2-53...

  • Page 107: Setting The Subnet Mask

    „ Setting the Subnet Mask If DHCP is disabled, manually set the subnet mask. Open the TCP/IP settings screen. (See page 2-47.) Press [Subnet Mask]. Enter the IP address of the subnet mask, and press [Enter]. 2-54 Specifying the Network Settings...

  • Page 108: Setting The Gateway Address

    „ Setting the Gateway Address Open the TCP/IP settings screen. (See page 2-47.) Press [ Default Gateway]. Enter the IP address of the gateway address, and press [Enter]. Specifying the Network Settings 2-55...
  • Page 109 „ Setting the WINS Server Address Open the TCP/IP settings screen. (See page 2-47.) Press [WINS Server Address]. Enter the IP address of the WINS server, and press [Enter]. 2-56 Specifying the Network Settings...

  • Page 110: Registering Ldap Servers

    Registering LDAP Servers You can search for destination information such as the e-mail address and name from an LDAP (Lightweight Directory Access Protocol) server. You can register the following information. Item Description Name This is the button name displayed on the screen. Up to 23 characters can be entered.
  • Page 111 Item Description Attribute Setting Name 1 Set the name attribute. Up to 49 characters can be entered, and the default value is “cn”. Name 2 Set the name attribute. Up to 49 characters can be entered, and the default value is “commonname”. e-mail Address 1 Set the e-mail address attribute.
  • Page 112 Press [LDAP Server Settings]. Press [Add]. When editing, select the setting you want to edit, and press [Edit]. Press [Name]. Specifying the Network Settings 2-59...
  • Page 113 Enter the name to register in the LDAP server settings, and press [Enter]. Press [LDAP Server Address]. Enter the LDAP server name or the IP address of the LDAP server, and press [Enter]. Press [Port Number]. Enter the port number, and press [Enter]. You can use [], [], and the numeric keys.
  • Page 114 Press [LDAP Server Login]. Select [ON] to require a login when accessing the LDAP server, or [OFF] to not require it, and press [Enter]. If you selected [ON], proceed to step 15. If you selected [OFF], proceed to step 21. Press [ OB User Login].
  • Page 115 Enter an account ID if required, and press [Enter]. Press [Password]. Enter a password if required, and press [Enter]. Press [Search Base]. Enter the search start position, and press [Enter]. 2-62 Specifying the Network Settings...
  • Page 116 Press [MaxNumber of results]. Enter the maximum number of search results, and press [Enter]. You can use [], [], and the numeric keys. Press [Time Limit]. Enter the maximum number of seconds for the search time, and press [Enter]. You can use [], [], and the numeric keys. To add search conditions, press [Optional Setting].
  • Page 117 Enter the attribute to add to the LDAP search, and press [Enter]. Press [Additional String]. Enter the attribute value to add to the LDAP search, and press [Enter]. Press [Search Method]. Select the search method, and press [Enter]. Any: Displays search results that include the entered value. Initial: Displays search results that start with the entered value.
  • Page 118 Press [Close]. Press [Attribute Setting]. Select the attribute to set, and enter the attribute. Press [Close]. Press [Enter]. The message “This server has been set as a default server.” is displayed when you register the first server. Setting the Primary LDAP Server „...
  • Page 119 Press [Default Server]. Select the LDAP server to use, and press [Enter]. Deleting LDAP Servers „ Press <Setting>. Press [Management]. If an administrator password is set, enter the password and press [Enter]. If an administrator password is not set, proceed to step 4. Press [Network Settings].
  • Page 120 Select the LDAP server you want to delete, and press [Delete]. Press [Yes]. „ Printing the LDAP Setting List Press <Setting>. Press [Management]. If an administrator password is set, enter the password and press [Enter]. If an administrator password is not set, proceed to step 4. Press [Network Settings].
  • Page 121 Press [List]. Select [ON] to enable duplex printing, or [OFF] to disable it. Select [ON] to enable combined printing, or [OFF] to disable it. Press [Yes]. Note You can print the LDAP setting list from [LDAP Server] in [List] that is displayed after pressing <Setting>.

  • Page 122: Specifying The Archive Settings

    Specifying the Archive Settings When the machine transmits and receives documents via fax or e-mail, you can transmit those documents to a specified destination via fax, or store them in a specified shared folder. This is called “archiving”. You can set a single archive destination for each type of communication.
  • Page 123 Example: Setting the archive destination for transmitted faxes „ Here the procedure for setting the archive destination for transmitted faxes is described as an example. Press <Setting>. Press [Management]. If an administrator password is set, enter the password and press [Enter]. If an administrator password is not set, proceed to step 4.
  • Page 124 Press [Setting]. The archive settings are enabled / disabled each time you press [Setting]. Set the archive destination. • For details on setting fax numbers or e-mail destinations, refer to Chapter 5, “Specifying Destinations” in the Scanner and Fax Guide. •...
  • Page 125 Select the file format to set, and press [Enter]. Press [Enter]. Initializing the Archive Settings „ Press <Setting>. Press [Management]. If an administrator password is set, enter the password and press [Enter]. If an administrator password is not set, proceed to step 4. Press [Network Settings].

  • Page 126: Setting An E-Mail Gateway

    Press [Initial]. Press [Yes] to proceed with the initialization. Setting an E-mail Gateway The e-mail gateway function enables you to set a prefix and suffix in advance to reduce the operations required when transmitting faxes. When transmitting with a fax number set, the prefix and suffix are automatically merged with the number to transmit an e-mail.
  • Page 127 Press [Network Settings]. Press [e-mail Gateway]. Press [Setting]. Select [ON] , and press [Enter]. Press [OFF] to disable the e-mail gateway settings. Press [Prefix]. 2-74 Specifying the Network Settings...
  • Page 128 Enter the prefix to add before the fax number using the numeric keys, and press [Enter]. Up to 32 characters can be entered. Press [Suffix]. Enter the suffix to add to the end of the fax number using the numeric keys, and press [Enter].

  • Page 129: Setting The Automatic Logout Time

    Setting the Automatic Logout Time You can set the time it takes before the machine automatically logs out a logged in user if no operations have been performed on the machine. Note • You can also set the automatic logout time using OfficeBridge.
  • Page 130 Enter the automatic logout time, and press [Enter]. • A number between 1 and 10 can be set, and the default value is 3. • You can use [ ], [], and the numeric keys. Specifying the Network Settings 2-77...

  • Page 131: Mirroring The Machine Settings

    Mirroring the Machine Settings You can copy the data for the machine settings (such as the copy settings, fax settings, and address book settings) to another machine of the same model. This is useful when you want to set the same settings for multiple machines. Mirroring Methods Importing / Exporting Via the Web „...

  • Page 132: Importing / Exporting Using Usb Memory

    Directly Copying Via the Network „ You can directly copy the data for the machine settings to another machine via the network. A computer is not required. Machine settings data Copy Destination machine Original machine Note • You can save the data for the machine settings exported via the Web to USB memory, and then import it into another machine.
  • Page 133 „ Exporting to USB Memory Press <Setting>. Press [Management]. If an administrator password is set, enter the password and press [Enter]. If an administrator password is not set, proceed to step 4. Press [Mirroring]. Connect the USB memory to the USB memory connector of the machine. Press [USB Export].
  • Page 134 Select the folder to save the data for the machine settings, and press [Next]. Press [Root] to return to the screen when the USB memory is inserted. Enter the file name, and press [E xport]. • The default file name is “Product Name_ Machine serioul number_Date and Time (YYYYMMDDhhmmss).mdx”.
  • Page 135 „ Importing to the Machine from USB Memory Press <Setting>. Press [Management]. If an administrator password is set, enter the password and press [Enter]. If an administrator password is not set, proceed to step 4. Press [Mirroring]. Connect the USB memory in which the data for the machine settings is stored to the USB memory connector of the machine.
  • Page 136 Select the machine settings data to import , and press [Import]. Press [Root] to return to the screen when the USB memory is inserted. Select [Setting only] to import only the machine settings or [All] to import all the data, and press [Yes]. •...

  • Page 137: Directly Copying Via The Network

    Note The difference in what is imported when [Setting only] is selected and when [All] is selected is indicated below. Setting only OfficeBridge User Address book (shared) Address book (shared) settings information Shortcuts (shared) Shortcuts (shared) Templates Templates User registration Address book (personal) Shortcuts (personal) User box forwarding...
  • Page 138 If an administrator password is set, enter the password and press [Enter]. If an administrator password is not set, proceed to step 4. Press [Mirroring]. Press [Direct Copy]. Enter the IP address of the machine to copy from, and press [ Enter].
  • Page 139 Select [Setting only] to copy only the machine settings or [All] to copy all the data, and press [Yes]. • If you select [Setting only], the user information is erased. If you select [All], the user information is overwritten with the imported data. •...
  • Page 140 Allowing / Prohibiting Machine Setting Transmission Requests „ You can set whether to allow machine setting transmission requests from other machines. If you set [NotAllowed], data that indicates that transmission requests are prohibited are sent to the machine that sent the transmission request. Transmission request Set to [NotAllowed]...
  • Page 141 Select [Allowed] to allow transmission requests or [NotAllowed] to prohibit them, and press [Enter]. 2-88 Mirroring the Machine Settings...
  • Page 142 Chapter Maintenance Cleaning the Outside of the Machine ..............3-2 Cleaning the Control Panel ..................3-3 Cleaning the Scanning Area ..................3-4 Cleaning the Automatic Document Feeder (ADF) ..........3-4 Cleaning the Scanning Area ...................3-7...

  • Page 143: Cleaning The Outside Of The Machine

    Cleaning the Outside of the Machine Perform the following maintenance to use the machine properly. IMPORTANT Do not use benzene or thinner as cleaning agents, as they may damage the plastic and paint of the machine. Dip a soft cloth in a mild cleaning solution and wring it out thoroughly before wiping the machine with it.

  • Page 144: Cleaning The Control Panel

    Cleaning the Control Panel When the touch panel is dirty, it may become difficult to operate the machine. Perform cleaning at regular intervals. Wipe the touch panel with a soft cloth. When the area is extremely dirty, wipe it with a cloth dipped in a small quantity of a mild cleaning solution, and then wipe it again with a cloth dipped in water and thoroughly wrung out.

  • Page 145: Cleaning The Scanning Area

    IMPORTANT Do not use benzene or thinner as cleaning agents, as they may damage the plastic and paint of the machine. MFX-2570 Users „ Open the ADF cover. Use a cloth moistened with water to clean the face of the rollers and pads.
  • Page 146 Open the inner cover. Use a cloth moistened with water to clean the face of the rollers. Clean the narrow glass with the cloth. Rotate the rollers by hand to clean the entire roller surface. Close the inner cover and ADF cover.
  • Page 147 MFX-2550 Users „ Open the ADF cover. Use a cloth moistened with water to clean the face of the rollers and pad. Rotate the rollers by hand to clean the entire roller surface. Close the ADF cover. Cleaning the Scanning Area...

  • Page 148: Cleaning The Scanning Area

    Cleaning the Scanning Area A dirty platen cover will cause black lines or other unwanted markings in scanned images. To maintain high picture quality, clean the platen cover plate and cover pad at least once a month. Open the platen cover. Dip a soft cloth in water and wring it out thoroughly, and then wipe the document glass, ADF glass, platen cover pad, and platen cover with it.
  • Page 149 Cleaning the Scanning Area...
  • Page 150 Chapter Troubleshooting Error Messages ......................4-2 Communication Errors ...................4-2 Error Messages Displayed on the Screen ..............4-8 Troubleshooting ......................4-11 The machine does not operate ................4-11 Image Quality Problems ..................4-12 Cannot Transmit Faxes ..................4-15 Cannot Receive Faxes ...................4-16 Cannot Scan ......................4-16 Cannot Print ......................4-18 Cannot Connect to the Network ................4-19 Cannot Install......................4-20 OfficeBridge Troubleshooting ................4-21...

  • Page 151: Error Messages

    Error Messages When a transmission error occurs, or there is a problem with the machine, the information lamp will illuminate, and an error message will be displayed or printed. The information lamp will sometimes clear when <Stop> is pressed, and sometimes it will not.
  • Page 152 OFF and then ON again, and try making a copy. If the screen disappears, transmit the document again. If the screen does not disappear, contact your authorized Muratec dealer. T.4.1 Confirm the remote fax.
  • Page 153 T.5.1 Confirm the remote fax. Transmit the document again. If this error continues to occur, contact your authorized T.5.2 Confirm the remote fax. Muratec dealer. T.5.3 Cannot send at minimum speed. T.8.1 Cannot send a fax in SuperG3 mode. T.8.10 T.8.11...
  • Page 154 If you know who the sending party is, ask them to transmit the document again. If this error R.3.1 continues to occur, contact your authorized R.3.3 Reception was stopped. Muratec dealer. R.3.4 Cannot receive at minimum speed. R.3.6 Some pages were not received correctly.
  • Page 155 Scan to Folder, Scan to Printer, and ScanTag Communication Errors „ Error code Error message Countermeasure 9000, 9999 System error occurred. An error occurred because the system memory was temporarily insufficient. Wait a while, and perform the operation again. 9989 Size of a file to exceed the The file specified as the file to attach maximum size.
  • Page 156 Scan to FTP and ScanTag Communication Errors „ Error code Error message Countermeasure 9000, 9999 System error occurred. An error occurred because the system memory was temporarily insufficient. Wait a while, and perform the operation again. 2, 3, 5, 6, 7, 8, 9, Cannot connect.

  • Page 157: Error Messages Displayed On The Screen

    Resolving Internet Fax Reception Errors „ This information is displayed in the “Note” field of reception journal reports and the OfficeBridge communication history. A message is displayed in the reception journal reports but only a single digit code is displayed in the OfficeBridge communication history. Error code Error message Description...
  • Page 158 Message on the display Description / Solution Memory overflow. Cannot sort print. While preparing to sort the print job, the machine run out To print one set only, press [Print]. of memory. To cancel, press [Cancel]. To print one set, press [Print]. To cancel the print job, press [Cancel].
  • Page 159 Drum life nearing end. Your drum needs to be replaced soon. Please contact Please install new drum. your authorized Muratec dealer to purchase a new drum cartridge. Out of paper. The paper ran out during fax reception. Load paper.

  • Page 160: Troubleshooting

    Troubleshooting Read this section if trouble occurs with the machine. Contact your authorized Muratec dealer if the following steps do not solve the problem. The machine does not operate Status Things to check Countermeasure The machine does Is the power cable firmly Check the power switch and power plug.

  • Page 161: Image Quality Problems

    The batteries that retain the registered registered for and leave the machine for settings may have died. Contact your the time data a long period, or turn the authorized Muratec dealer. and address book power OFF everyday? destinations disappear The cover will not Are you pressing only one Press both sides of the cover to close it.
  • Page 162 Chapter 4, “Replacing the Drum Cartridge” in the User's Guide. The machine may be Contact your authorized Muratec dealer. malfunctioning. Nothing is printed Is the document loaded Load the document correctly. For details, upside down? refer to Chapter 1, “Loading Documents”...
  • Page 163 Symptom Cause Countermeasure Blank spots are The paper is damp. Replace the paper with new paper. For printed details, refer to Chapter 1, “Loading Paper” in the User's Guide. You are using an Use an appropriate type of paper. For details, inappropriate type of refer to Chapter 1, “Loading Paper”...

  • Page 164: Cannot Transmit Faxes

    Symptom Cause Countermeasure The image is slanted The document is not loaded Load the document correctly. For details, correctly. refer to Chapter 1, “Loading Documents” in the User's Guide. The document is not Use a document that can be loaded in the suitable for loading in the ADF.

  • Page 165: Cannot Receive Faxes

    Chapter 2, “Installing to Windows” in the Printer Guide. Is “Muratec Fax” set as the Select “Muratec Fax” as the printer in the printer? print menu of the application. Are the port settings of Set the correct “printing port” setting for “Muratec Fax”...
  • Page 166 Status Things to check Countermeasure Cannot use the Scan Is the size of the data too The maximum amount of data that can be to E-Mail function large? scanned at once is 20 MB. If the size of the data is too large, change the scan resolution or disable the batch transmission function.

  • Page 167: Cannot Print

    Status Things to check Countermeasure Cannot print Are you using Windows Try specifying “200 dpi” for the scan correctly using the 2000? resolution. Scan to Printer Does the computer have Expand computer memory. The computer on function enough memory? which the Scan to Print Monitor is installed should have more memory than 512 MB.

  • Page 168: Cannot Connect To The Network

    Cannot print PDF Is the optional PostScript You may print them correctly when the documents correctly Memory attached? optional PostScript Memory is attached. using Muratec MFX- 25xx PDF Direct Print or operating from machine control panel Cannot Connect to the Network...

  • Page 169: Cannot Install

    Check whether the CD-ROM can be read in setup CD-ROM? the Explorer of Windows. If there is a problem with the setup disc, contact your authorized Muratec dealer. Did you perform the Check the list of supported operating installation in a supported systems.

  • Page 170: Officebridge Troubleshooting

    OfficeBridge Troubleshooting Status Things to check Countermeasure General problems Have you checked the Refer to “Cannot Connect to the Network” to network environment? check the network environment. (See page 4-19.) Cannot connect to Is the entered IP address When entering the IP address into your OfficeBridge correct? browser, check the IP address set in the...
  • Page 171 Status Things to check Countermeasure Cannot transmit or Is the system memory of the Check whether the memory capacity of receive faxes computer sufficient? the computer meets the requirements for operating OfficeBridge. If the requirements are not met, increase the memory of the computer. If multiple applications or unnecessary resident programs are running, close them.

  • Page 172: Browser Settings

    Browser Settings Use the following method to change the browser security settings. (The screens are of Windows Vista.) Start the browser, and select [Tools] – [Internet Options] from the menu bar or tool bar. Click the [Security] tab, and select [Trusted sites]. Click the [Sites] button.
  • Page 173 Deselect [Require server verification (https:) for all sites in this zone], and click the [Add] button. Click the [Close] button. Click the [Custom level] button. 4-24 Troubleshooting...
  • Page 174 Enable [Automatic prompting for file downloads] for downloads. Click the [OK] button. Click the [Yes] button when the [Are you sure you want to change the settings for this zone?] dialog is displayed. Click the [OK] button. Restart the browser. Troubleshooting 4-25...

  • Page 175: When A Power Failure Occurs

    When a Power Failure Occurs Main Unit Operation When a power failure occurs „ During a phone call... You can continue the conversation. The transmission will be cut off. When the power recovers, the pages halfway transmitted will be automatically transmitted again if memory transmission is being During transmission...

  • Page 176: Erased Document Notification

    Erased Document Notification When the image data stored in memory is erased by accident, a notification will be printed as soon as the power recovers, listing information about the erased image data. An example of the notification is indicated below. Example Print Document Type Description...
  • Page 177 4-28...

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