Customer Messaging Policy - HP Integrity rx2800 i4 User Manual

Customer messaging policy

A diagnostic LED only illuminates for physical processor core errors, when isolation is to a
specific IPF processor module. If there is any uncertainty about a specific processor, then the
customer is pointed to the SEL for any action, and the suspect IPF processor module CRU LED
on the System Insight Display does not illuminate.
For configuration-type errors (for example, when no IPF processor module is installed in
processor slot 0) all of the CRU LEDs on the diagnostic LED panel illuminate for all of the IPF
processors that are missing.
No diagnostic messages are reported for single-bit errors that are corrected in both instruction
and data caches, during CMC events to any physical processor core. Diagnostic messages
are reported for CMC events when thresholds are exceeded for single-bit errors; fatal processor
errors cause global / local MCA events.
Table 29 Processor events that illuminate SID LEDs
Diagnostic Sample IPMI Events
LEDs
Processors Type E0h, 39d:04d
BOOT_DECONFIG_CPU
Processors Type E0h, 5823d:26d
PFM_CACHE_ERR_PROC
Processors Type E0h, 5824d:26d
PFM_CORR_ERROR_MEM
Processors Type 02h, 02h:07h:03h
VOLTAGE_DEGRADES_TO_NON_RECOVERABLE
Table 30 Processor events that might illuminate SID LEDs
Diagnostic Sample IPMI Events
LEDs
Processors Type E0h, 734d:26d
BOOT_CPU_LOADING_ERROR
Processors Type E0h, 2953d:26d
BOOT_CPU_LOADING_ERROR
Processors Type E0h, 36d:26d
BOOT_CPU_LATE_TEST_FAIL
Processors Type E0h, 677d:26d
MC_RENDEZVOUS_SLAVES_FAIL
80 Troubleshooting
Cause Source
Processor SFW
failed and
deconfigured
Too many WIN Agent
cache errors
detected by
processor
Too many WIN Agent
corrected
errors detected
by platform
Voltage on iLO MP
CRU is
inadequate
Cause Source
Installed SFW
processors are
not compatible
Processors SFW
and/or
termination out
of order
A logical SFW
processor
(thread) failed
late self test
A logical SFW
processor
(thread) slave
Notes
This event
follows other
failed
processors
Threshold
exceeded for
cache parity
errors on
processor
Threshold
exceeded for
cache errors
from
processor
corrected by
ICH10
Power Pod
voltage is out
of range
(likely too
low)
Notes
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