Index - Altigen AltiWare ACM 5.2 Administration Manual

Index

Symbols
#12, enabling, for language set-
ting 94
#27 to relocate global extension
340
Numerics
10 digit dialing area codes 54
A
AA button 30
access code 136 , 139
access, system 27
account code
forcing 183
ACM Administrator
installation 24
activity
configuration 61
adding a huntgroup 237
adding a workgroup 261
admin defined # 223
administration
AltiContact Manager 37
admins, how many connected to
system 375
advanced queue management
287
menu selection 288
queue overflow 289
after hours scheduling 269
agent check box 183
agents auto logout 269
allow call redirect/priority change
286
alternate mark inversion (AMI)
118
AltiAdmin
getting around 27
AltiContact Manager
administration 37
AltiEnterprise Manager 311
changing the password 315
default password 303
,
fixed IP address 313
how to log in 313
login failed 313
resetting password 303
user interface 314
AltiGateways 65
managing 66
AltiGen board test tool 371
AltiGen Communications contact
info ii
AltiGen IP phone configuration
219
AltiGen servers, using multiple 65
AltiGen services
stop & start 378
Alti-Mobile Extension
limitations 233
AltiServ behind NAT
configuring 323
forwarding ports 324
AltiWare Admin & Extension Se-
curity Checker 375
AltiWare Admin default password
27
AltiWare Administrator 27
AltiWare Admins, disconnecting
from system 375
AM schedule 48
AMI line coding 118
announcement
time stamp 194
answer options 204
answering
huntgroup call handling 246
workgroup call handling 281
application extension 203
definition & uses 105
failover plan 106
setup 105
application extension configura-
tion 105
application failover plan 106
Apply To, multiple extensions 180
area code, on trunk 136
area codes
system home 39
attaching a gateway 68
attributes
setting trunk 136
trunk 138
audio peripheral configuration 59
audio peripheral options
for huntgroups 248
auto attendant
adding 80
collecting digits 84
configuring 79
312
editing 81
making assignments 86
menu items, configuring 82
prompts, phrase management
312
,
86
push URL/Web page 82
recording custom phrases 87
setting call priority 82
setting call SKLR 83
auto logout agents 269
auto record
personal extension calls 184
B
B8ZS (Binary 8 Zero Substitution)
118
back up system data 372
backing up
files 373
Backup & Restore Utility 372
bandwidth
and public pipe 323
WAN 303
basic queuing control 284
binary 8 zero substitution (B8Z8)
118
BLF programmable key 223
blocking all outgoing calls 54
blocking calls 53
board
H323SP, configuring 129
241 275
, ,
MAX, configuring 130
mobile extension, configuring
226
Quantum, configuring 111
SIPSP & H323, configuring 128
269
,
SISP, configuring 128
Triton Analog Station, config-
uring 112
Triton Analog Trunk LS/GS &
LS, configuring 113
Triton MeetMe 111
Triton Resource, configuring
111
Triton T1/E1, configuring 114
Triton T1/E1, setting up chan-
nels 119
Triton T1/PRI 114
Triton VoIP, configuring 113
virtual, purpose 128
board configuration 109
Boards View window 30
bridge
conference 39
business hours
24-hour business hour setup
48
business hours profile
caller ID routing 163
DNIS routing 165
business hours, setting up 46
busy call handling 201
278
,
huntgroups 245
AltiWare ACM 5.2 Administration Manual
Index
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