Altigen AltiWare ACM 5.2 Administration Manual page 373

You can remedy this in the following way:
1. Log on as AltiGen Service Account.
2. Shut down Altigen Exchange Integration Service from Control Panel >
Administrative Tools > Services, then open Control Panel > Mail (or Mail and
Fax) and click Show Profiles. Remove all the profiles such as
AltiExch<ServerName><FirstName><LastName> (for example,
AltiExchMAILSERVERSaraMelon).
3. Start the AltiGen Exchange Integration Service from Control Panel >
Administrative Tools > Services.
If this doesn't work, contact AltiGen Technical Support.
To troubleshoot or double-check the server configuration
Internet Services Manager (IIS) 2.0 and 3.0: In the Microsoft Internet
•
Services Manager > WWW (Running) settings, the Home directory is set to
c:\altiserv\webmgmnt
installed). In the Properties for this directory, the access privileges allow Read and
Execute.
Internet Services Manager (IIS) 4.0 and higher: In Internet Services
•
Manager > Default Web Site > PropertiesWeb Site tab, the IP Address is set
to the address of the AltiWare server.
Under the Properties > Home Directory tab, the following configuration is
established:
The Local Path shows
–
where AltiWare is installed). On this local path, Read and Directory Browsing
Allowed are both selected.
In the Application Settings group, Scripts and Executables is selected in the
–
Execute Permissions drop-down list.
To gather trace files
1. Log in to Admin, first with the password "jazzy" and then with your own Admin
password.
2. Select Turn AltiTrace On, and click Apply.
3. Select VM and SP Log Dump.
4. To view logs, go to AltiServ\Log\VM\ExchIntg.
To avoid "extension in use" message
When synchronizing with Exchange Server, the mailbox needs to be locked. If the
extension has a lot of messages, it could take some time, but shouldn't take as long as
2-3 minutes. In normal cases, it should take just 10-20 seconds. You may adjust a
registry key to change the synchronization interval:
HKEY_LOCAL_MACHINE\SOFTWARE\AltiGen Communications,
Inc.\AltiWare\ExchIntg\Polling Interval
The value is in ms. 60000 = 60 seconds. You may change it to 300000 for 5 minutes.
After changing the value, restart Exchange integration service for the change to take
effect.
Chapter 27: Microsoft Exchange Integration
(where is the local drive on which AltiWare is
c:\
c:\altiserv\webmgmnt
AltiWare ACM 5.2 Administration Manual 361
(where is the local drive
c:\