Caller Id Routing; Adding And Deleting Caller Id Route Entries - Altigen AltiWare ACM 5.2 Administration Manual

Chapter 13: In Call Routing Configuration

Caller ID Routing

When an incoming call comes through a trunk with Caller ID, the system can route the
call to the proper extension, to the auto attendant, or to the operator, based on the
Caller ID number collected.
In order to locate an entry in the Caller ID table for an incoming call, a full match is
required.
To access Caller ID routing, click the Caller ID Routing tab in the In Call Routing
Configuration window.
Figure 1. In Call Routing window, Caller ID Routing tab

Adding and Deleting Caller ID Route Entries

To add entries to the Caller ID routing table, click the Add button. In the dialog box that
appears, type in a Caller ID Number and a descriptive Caller ID Name, then click OK.
The number and name entries have the following requirements:
The Caller ID Number field allows only 0-9, "-" (hyphen), and "*" (asterisk). For
•
example, both 5102529712 and 510-252-9712 are acceptable.
The Caller ID Name is descriptive and optional; it can be used to remind you about
•
the nature of the number and routing. For example, you might give the 2529712
number the name "Tech Support."
To delete an entry, select it in the Caller ID number list, then click Delete.
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AltiWare ACM 5.2 Administration Manual