Hapter; Out Call Routing Configuration - Altigen AltiWare ACM 5.2 Administration Manual

Out Call Routing Configuration

There are two ways to initiate outbound dialing in an AltiGen PBX:
Using the trunk access code
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The trunk access code is easy to configure and use. However, it does not have the
capability to resolve complicated dialing situations.
Using the route access code
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Using the route access code with the Out Call Routing table can resolve the following
complicated dialing situations:
Multiple 10-digit dialing area codes.
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Both 10-digit and 11-digit dialing in the same area code.
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Multiple carriers providing trunks for different purposes. For example, you may
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have a local carrier provide trunks for local calls only and a long distance carrier
provide trunks that can accept only long distance dialing.
Block certain dialing patterns by creating an exceptions list.
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Assist VoIP hop-off dialing to another system.
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Assist T1/PRI tie trunk hop-off to other system.
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Assist system Zoomerang and client application dialing, for example, AltiView and
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AltiAgent. For example, dialing from AltiView will carry 11 digits and require the
system to remove a digit before making a call to the carrier if it is a 10-digit dialing
area.
Divide trunks with the same characteristics into multiple routes and prioritize
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them when assigning routes on the Default Routes tab or on the Dialing
Pattern tab of the Out Call Routing Configuration window.
When a user dials an outside number using the route access code, the system performs
the following tasks:
Compares the dialed number with entries in the Dialing Pattern table. If there is a
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match, the system uses the route assigned to the dialing pattern to make the
outbound call. The route assigned to the special dialing pattern may have a digit
manipulation rule to add or remove digits from the dialed number.
If there is no match in the Dialing Pattern table, the system examines the digits to
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determine if the call is a local, long distance, international, or emergency call. The
routes defined in the Default Routes tab are used to process the call.
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