Adding And Deleting Dnis Route Entries; Defining Dnis Routing - Altigen AltiWare ACM 5.2 Administration Manual

Chapter 13: In Call Routing Configuration
Figure 2. In Call Routing window, DNIS Routing tab

Adding and Deleting DNIS Route Entries

To add entries to the DNIS routing table, click the Add button. In the dialog box that
appears, type in a DNIS Number and a descriptive DNIS Name, then click OK.
The number and name entries have the following requirements:
The DNIS Number must be the numbers 0–9 (the hyphen is not accepted in this
•
dialog box). For example, 2529876 is an acceptable entry, but 252-9876 is not.
The DNIS Name is descriptive and optional; it can be used to remind you about the
•
nature of the number and routing. For example, you might give the 2529876 number
the name "Tech Support."
To delete an entry, select it in the DNIS number list, then click Delete.

Defining DNIS Routing

After adding an entry, you define it by first selecting it in the list. When you select an
entry, its name and other defined attributes, if any, appear in the fields of the tab. You
can edit any of these attributes.
For each number, you can set routing for three distinct time periods defined in the
Business Hours tab (see "Setting Business Hours" on page 46):
During Business Hours
•
Outside Business Hours
•
Non Workdays
•
164
AltiWare ACM 5.2 Administration Manual