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Delete Messages after Forward
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Keep the Messages as New
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Keep Messages as Saved
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Setting Mailbox Playback Options
You can use the following check boxes to turn on or off options for listening to playback
of recorded messages. These options apply to both new messages and saved messages,
and they can be applied to multiple workgroups using Apply to:
Parameter
Announce Message
Sender Before Playback
Announce Time Stamp
Before Playback
Confirm Callback
Number
Enable Distinctive Call
Waiting Tone
Play the Newest Voice
Message First
Setting Mailbox Capacities
You can set various mailbox capacities with the following options, and you can apply the
settings to multiple workgroups using Apply to:
Parameter
Max Number of
Messages
Mailbox Size
Max Message Length
Retention Length of
Saved
Chapter 22: Workgroup Configuration
Description
Selected, the user hears the name of the message
sender (internal sender only) before listening to
recorded AltiGen Voice Mail System messages.
Selected, the user hears the timestamp (time and
date) of each message before playback.
Selected, system confirms the accuracy of the
caller's number.
Selected, the user hears three different call waiting
tone cadences to distinguish between internal,
external, and operator calls (see "Distinctive Ring"
on page 39).
Selected, new voice mail will be retrieved first. When
not selected, the system will play voice mail based
on FIFO (first in, first out).
Description
Maximum number of messages stored in the
workgroup's mailbox. The range is 1–999,
defaulting to 100.
Mailbox size in MBs of stored messages. The range
is 1–500 MB, with a default of 50.
Maximum length of voice messages in minutes. The
range is 1–30 minutes, with a default of 5 minutes.
Number of days saved messages are archived by the
system. The range is 1–90 days, with a default of
60.
AltiWare ACM 5.2 Administration Manual 275
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Troubleshooting
