Setting The Mailbox Options; Setting An Information-Only Mailbox; Disabling A Mailbox - Altigen AltiWare ACM 5.2 Administration Manual

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2. Select the ID number using the drop-down arrow, type in a name for the Speed Dial
entry, then the full number as you would dial it, with a maximum of 20 digits per
entry. For example, the phone number 914085551212 comprises 9 (trunk access
code), 1 (long distance prefix), followed by 408 (area code), and finally the seven
digit telephone number.
Valid digits include 0 through 9, #, *, and (,) comma. The comma represents a
one-second pause.

Setting the Mailbox Options

The Mail Management settings define how voice messages are handled for an
extension: whether the mailbox is information only or is full-featured, how messages are
announced and processed, and how much capacity is allotted to message storage.
To work with mailbox settings, select the extension number you want to work with from
the Agent/Supervisor/Extension list, then click the Mail Management tab.
Figure 6. Extension Configuration, Mail Management tab

Setting an Information-Only Mailbox

You can select the Information Only Mailbox check box to set virtual or physical
extension mailboxes to Information Only, then click Apply to to set one or more
extension mailboxes.
An Information Only mailbox allows callers to listen to customized recorded
announcements. To repeat the announcement, callers are instructed to press the # key.
This mailbox does not take messages from the caller.

Disabling a Mailbox

When you disable a mailbox, a special greeting is played to announce that this mailbox
is not accepting new messages.
Chapter 15: Extension Configuration
AltiWare ACM 5.2 Administration Manual 193

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