Automatic Call Distribution Features - Altigen AltiContact Manager Administration Manual

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Table Of Contents

Table of Contents

Key AltiContact Manager Characteristics

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System Callback from IVR - allows the user to instruct AltiContact

Manager to call the user at a remote location after the user logs in with

extension and password. This is useful for traveling users who don't

want to accrue expensive toll charges while traveling, especially from

international locations where there is no access to toll-free numbers.

See "Planning is Essential" on page 11-1 for more information.

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Transfer to AltiGen Voice Mail System - allows anyone in the office

to send an outside user into the AltiGen Voice Mail System by pressing

FLASH # 40 while connected to the user.

•

Transfer to IVR - allows a user to transfer a call to an IVR by pressing

FLASH #15 and then the 2- or 3-digit IVR number.

•

Trunk Digits Pushed to AltiLink Plus - Digit event will be sent

through AltiLink Plus (SDK) when the caller presses any key during

IVR.

•

Trunk Interface:

— Analog - loop start, ground start, and wink start (DID).

— Digital - PRI-ISDN, T1 E & M, loop start, and ground start.

•

Virtual Extensions - an extension that is not associated with a

physical port, but allows access to the AltiGen Voice Mail System

features and telephone sharing. Up to 2,000 total (physical + virtual)

extensions can be created on a system. Access to virtual extensions is

through voicemail use, a physical extension, a trunk, or via AltiView

or AltiAgent.

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Workgroup Call Pickup - allows pickup of calls to a specific group.

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Flexible Wrapup Times and Inter Call Delays - can be used to set

delays before the system sends the next call to an extension. Further,

the user can manually set the extension state to Ready or Not Ready

to receive calls.