Inspecting Router Components And Accessories; If You Detect Or Suspect Damage; Contacting Juniper Networks; The Next Step - Juniper E SERIES BROADBAND SERVICES ROUTERS 11.3.X - ERX HARDWARE GUIDE REV 26-9-2010 Hardware Manual

Inspecting Router Components and Accessories

If You Detect or Suspect Damage

Contacting Juniper Networks

The Next Step

Copyright © 2010, Juniper Networks, Inc.
After you remove the equipment from the shipping containers:
Confirm the contents of each container.
Inspect all external surfaces and external connectors for visible signs of damage.
Inspect all accessories shipped with each unit.
Document any damage noted during your inspection.
Confirm that the router has the correct number and type of modules for your ordered
configuration.
If you detect or suspect damage to any equipment:
Contact the shipper responsible for delivery, and formally report the damage.
Contact your Juniper Networks sales representative or reseller.
Please contact Juniper Networks at 1-888-314-JTAC (from the United States, Canada,
or Mexico) or 408-745-9500 (from elsewhere), or contact your sales representative if
you have any questions or concerns. See "Contacting Customer Support and Returning
Hardware" on page 139 for complete contact information.
To familiarize yourself with the electrical, environmental, and other guidelines and
requirements for installing ERX routers, turn to "Installation Guidelines and
Requirements" on page 117.
If you are familiar with these guidelines and requirements, turn to "Installing ERX
Routers" on page 25.
Chapter 2: Unpacking and Inspecting ERX Routers
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