Tools And Parts Required; Returning Products For Repair Or Replacement; Packing Instructions For Returning A Chassis - Juniper E SERIES BROADBAND SERVICES ROUTERS 11.3.X - ERX HARDWARE GUIDE REV 26-9-2010 Hardware Manual

ERX 11.3.x Hardware Guide

Tools and Parts Required

Returning Products for Repair or Replacement

Packing Instructions for Returning a Chassis

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To remove components from the chassis or the chassis from a rack prior to returning the
chassis or components for repair or replacement, you need the following tools and parts:
Mechanical lift, if available
3/8–inch nut driver or 3/8–inch wrench
Blank filler panels
Electrostatic bag or antistatic mat
Electrostatic discharge (ESD) grounding wrist strap
Flat-blade (—) screwdriver
Phillips (+) screwdrivers, numbers 1 and 2
Plastic boots or other protective cover for fiber-optic SC and LC connectors
Wire cutters
In the event of a hardware failure, please contact Juniper Networks to obtain a Return
Material Authorization (RMA) number. This number is necessary to ensure proper tracking
and handling of returned material at the factory. Do not return any hardware until you
have received an RMA. Juniper Networks reserves the right to refuse shipments that do
not have an RMA. Refused shipments will be returned to the shipper via collect freight.
See the customer support Web page for complete repair and return policies and
procedures.
If possible, use the original shipping crate, pallet, and packing materials in which the
chassis was originally shipped. If these materials are unavailable, use comparable shipping
material, or contact your Juniper Networks representative for information on approved
packaging material.
To pack the chassis for shipment, follow these steps:
Ground yourself by using an antistatic wrist strap or other device and connect it to the
1.
ESD grounding jack on the chassis.
Issue the proper shutdown commands to halt your system.
2.
Switch all power switches to the OFF position.
3.
Remove all cables from the chassis.
4.
Remove all major components from the chassis, including line modules, I/O modules,
5.
fan trays, and cable management systems.
Remove the chassis from the rack and bolt it to the shipping pallet.
6.
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