Inspecting E-Series Router Components And Accessories; If You Detect Or Suspect Damage; Contacting Juniper Networks - Juniper E Series Hardware Manual

To unpack an ERX-7xx model or an ERX-310 router:
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WARNING: Three people are required to install the E-series router in a rack: two to
lift the system into position and one to screw it to the rack.

Inspecting E-series Router Components and Accessories

After you remove the equipment from the shipping containers:

If You Detect or Suspect Damage

If you detect or suspect damage to any equipment:

Contacting Juniper Networks

Please contact Juniper Networks at 1-888-314-JTAC (within the United
States) or 408-745-9500 (from outside the United States), or contact your
sales representative if you have any questions or concerns. See "Customer
Support" on page 145, for complete contact information.
Open the carton from the top.
Remove the box of accessories that sits on top of the system.
Remove the router from the box.
Confirm the contents of each container.
Inspect all external surfaces and external connectors for visible signs of
damage.
Inspect all accessories shipped with each unit.
Document any damage noted during your inspection.
Confirm that the router has the correct number and type of modules for
your ordered configuration.
Contact the shipper responsible for delivery, and formally report the damage.
Contact your Juniper Networks sales representative or reseller.
Unpacking and Inspecting E-series Routers
Contacting Juniper Networks
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