Cisco IPS-4255-K9 - Intrusion Protection Sys 4255 Installation Manual page 350

Gathering Information
•
To display tech support information, follow these steps:
Log in to the CLI using an account with administrator privileges.
Step 1
View the output on the screen.
Step 2
sensor# show tech-support page
The system information appears on the screen, one page at a time. Press the spacebar to view the next
page or press Ctrl-C to return to the prompt.
Send the output (in HTML format) to a file, follow these steps.
Step 3
a.
b.
Tech Support Command Output
The following is an example of the show tech-support command output:
Note This output example shows the first part of the command and lists the information for the Interfaces,
ARC, and cidDump services.
sensor# show tech-support page
System Status Report
This Report was generated on Wed Apr
Output from show version
Application Partition:
Cisco Intrusion Prevention System, Version 7.0(1)E3
Host:
Signature Definition:
Cisco Intrusion Prevention System Appliance and Module Installation Guide for IPS 7.0
A-72
destination_url—Indicates the information should be formatted as HTML. The URL specifies
where the information should be sent. If you do not use this keyword, the information is displayed
on the screen.
Enter the following command, followed by a valid destination.
sensor# show tech-support destination-url destination_url
You can specify the following destination types:
ftp:—Destination URL for FTP network server. The syntax for this prefix is
•
ftp:[[//username@location]/relativeDirectory]/filename
ftp:[[//username@location]//absoluteDirectory]/filename
scp:—Destination URL for the SCP network server. The syntax for this prefix is
•
scp:[[//username@]location]/relativeDirectory]/filename
scp:[[//username@]location]//absoluteDirectory]/filename
For example, to send the tech support output to the file
sensor# show tech support dest
ftp://csidsuser@10.2.1.2//absolute/reports/sensor1Report.html
The prompt appears.
password:
Enter the password for this user account. The
Realm Keys key1.0
Signature Update S383.0
/absolute/reports/sensor1Report.html
Generating report:
8 21:42:39 2009.
2009-02-20
Chapter A Troubleshooting
or
.
or
.
message is displayed.
OL-18504-01
: