External Product Interfaces Troubleshooting Tips; Troubleshooting The Appliance - Cisco IPS-4255-K9 - Intrusion Protection Sys 4255 Installation Manual

Chapter A Troubleshooting
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External Product Interfaces Troubleshooting Tips

To troubleshoot external product interfaces, check the following:
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Troubleshooting the Appliance

This section contains information to troubleshoot the appliance. It contains the following topics:
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OL-18504-01
For more information on external product interfaces, refer to
Interfaces.
For more information on working with OS maps and identifications, refer to
Deleting, and Moving Configured OS Maps
OS Maps.
For the procedure for adding trusted hosts, refer to
Make sure the interface is active by checking the output from the show statistics
external-product-interface command in the CLI, or choose Monitoring > Sensor Monitoring >
Support Information > Statistics in IDM and check the Interface state line in the response, or
choose Configuration > sensor_name > Sensor Monitoring > Support Information > Statistics
in IME, and check the Interface state line in the response.
Make sure you have added the CSA MC IP address to the trusted hosts. If you forgot to add it, add
it, wait a few minutes and then check again.
Confirm subscription login information by opening and closing a subscription on CSA MC using
the browser.
Check Event Store for CSA MC subscription errors.
For the procedure for adding trusted hosts, refer to
For the procedure for displaying events, refer to
Hardware Bypass and Link Changes and Drops, page A-24
Troubleshooting Loose Connections, page A-24
Analysis Engine is Busy, page A-25
Connecting the IPS 4240 to a Cisco 7200 Series Router, page A-25
Communication Problems, page A-26
SensorApp and Alerting, page A-30
Blocking, page A-37
Logging, page A-46
TCP Reset Not Occurring for a Signature, page A-52
Software Upgrades, page A-53
Cisco Intrusion Prevention System Appliance and Module Installation Guide for IPS 7.0
Configuring External Product
and Adding, Editing, Deleting, and Moving Configured
Adding TLS Trusted Hosts.
Adding TLS Trusted
Displaying Events.
Troubleshooting the Appliance
Adding, Editing,
Hosts.
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